Warning: Unethical Practices and Overcharging by this company.
I recently had a highly disappointing experience with SDWH ( Same Day Water Heater) , and I feel compelled to share my story as a warning to others. If you're in need of water heater services and have limited knowledge about the subject, I strongly advise you to stay away from this company. Not only did they overcharge me for parts, but they also replaced them with substandard alternatives without my consent.
To begin with, I was shocked when I received the bill and noticed a significant 7-8% markup on the parts they used. The most blatant example was the pressure valve and outlet, which they charged me a staggering $150 for plus installation fee $400+. Upon further investigation, I discovered that the same parts were available at Home Depot for a mere $25. It became abundantly clear that this company was taking advantage of customers' lack of knowledge to inflate their profits unjustifiably.
Furthermore, when I requested that they replace the PVC pipe they had installed with a copper pipe, the plumbers informed me that they did not have one in stock. Instead of rectifying the situation or attempting to accommodate my request, they nonchalantly replaced it with yet another PVC pipe. Their disregard for my preferences and their apparent lack of concern for quality workmanship were extremely disheartening. Anyways waiting for the City's picture inspection report/permit.
To make matters worse, when I expressed my dissatisfaction and questioned the plumbers about these discrepancies, they informed me that the exorbitant charges were the result of the company's policies, absolving themselves of any responsibility. It became evident that arguing with them would be futile and that the issue was systemic within the company.
In light of my experience, I implore anyone seeking water heater services to steer clear of SDWH. Their unethical business practices, exorbitant charges, and substitution of substandard parts are unacceptable. As consumers, we deserve transparency, fairness, and quality service, which this company clearly fails to deliver.
Save yourself the frustration, financial burden, and disappointment by seeking out a reputable and trustworthy company that values customer satisfaction above all else. It is imperative that we support businesses that uphold ethical standards and provide reliable service, and SDWH certainly falls short in these regards.
Please heed this warning and share it with others to ensure they don't fall victim to the unscrupulous practices of SDWH.