Description
With a commitment to providing the finest customer service and unmatched value, Pure Plumbing offers a full range of solutions for all plumbing needs. Serving the city of Plano as well as neighboring locations throughout the Dallas area, their team of fully licensed and experienced pros can offer a customer-focused solution that is unrivaled in quality. They offer everything from leak detection and clog removal to water heater services and water quality solutions, and are even available around the clock for emergency services that simply can’t wait. They also offer financing services from leading names to ensure that everyone can get the help they need when they need it.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Bathroom Fixtures, Burst Pipes, Camera Inspection Service, Complete Plumbing Repairs, Drain Lines, Drain Snake, Ejector Pumps, Emergency Plumbing, Emergency Repair Services, Faulty Water Heaters, Gas Leaks, Gas Line Repair & Installation, Grinder Pumps, Home Water Filtration, Hydro Jetting, Hydrojetting Services, Laundry Facilities, Local Plumbing, Main Water Lines, Minor Plumbing Repairs, Minor Repair, New Installation, New Tankless Water Heaters, Plumbing Fixtures, Plumbing For Your Home, Plumbing Installations, Plumbing Technician, Pressure Relief Valve, Remove Blockages, Repairs And Maintenance, Septic Tank, Sewage Treatment, Storm Drains, Traditional Water Heaters, Video Inspection, Water Analysis, Water Collection System, Water Filtration Solution, Water Filtration Systems, Water Pressure, Drain Cleaning, Plumbing Drainage Solutions, Sewer Repairs, Video Inspection Services,
Reviews
Worked with Daron and he did an excellent job. Very professional and knowledgeable and was quick to identify any issues and fix them. I would 100% recommend working with Pure plumbing and Daron, you will not be disappointed.
Emily Naaman
5 months ago
Uriel came to my house and was so helpful and sweet. He was fast and efficient he let me know i also needed to flush my hot water tank since it been 5 years since i did it last. I highly recommend this company and him!!!
Juaniece Williams
a year ago
Daron was so knowledgeable and took time explaining problem areas to me and ways to prevent continued leaks. He was detail oriented and efficient while
repairing my gas line. He will always have my business.
Keith Jennings
10 months ago
Omari came in and fixed the leak that I had underneath my sink very quickly. He was very professional and fair with his approach to the problem. I didn't feel tricked or taken advantage of, and I recommend this company for any of your plumbing needs... 5 stars ALL DAY
Nandita Albright
9 months ago
The service rep Robert came out and was very polite and prompt. He took a look at our project and determined it was out of the expertise of plumbing and can you believe it there was no charge for The Visit. Amazing
cornelius uhbgg kasey
a year ago
Darron and Marcos were superior. Went beyond and above my expectations. Will definitely use in the future and refer to family and friends.
Omari Wheller and Chase Bennight had to replace our hot water heater after the old one was broken and flooding the garage. They were punctual and began work immediately after providing an estimate of the total work to be performed. They finished the replacement and cleaned up the water rust all over the garage floor. A very well done Job.
Uriel and marco did great job. Thanks
wes lindemann
7 months ago
I needed a late Friday night water heater replacement. Jacob and Marcos with Pure Plumbing did a great job! Thank you and I will definitely use them again for any plumbing needs in the future.
Jeanene Cullen
a year ago
Loved Pure Plumbing, Jacque was so sweet and had a plumber out SAME DAY!!! They explained everything to me and completed the work!!! It’s was a great experience.
bradley barnett
a month ago
Professional! Explained everything.
Great service Daron and Omari are Pros... Will call them for any future work. Super kind folks
Tami Sundquist
10 months ago
I called at 10:30 at night; they hussled their way here in the storms. Nicest guys I’ve ever met at midnight. Fixed my issue and left about an hour later. I’d use them again.
Cathi Gordon
6 months ago
Uriel Arriaga was extremely helpful and knowledgeable! From the minute I called for service, Pure Plumbing was courteous, helpful, and accommodating!
Uriel went above in service and attention to answer all my questions. He explained and documented all options for repair. Once I made my service decision he completed the project with quality and skill .
Thank you Pure Plumbing! We will call you for all our plumbing needs.
Sayan Mukherjee
2 years ago
I would like to say a big thanks to the Pure Plumbing team and specially James who came down to our home for providing us with a quote. He was a professional and explained the situation with regards to our valve replacement in a detailed manner. Highly Recommend !
Doug Heuvel
11 months ago
Uriel and Omari did a great job. They were both prompt, professional, and polite.
Matthew birlew
a year ago
Great experience overall, great pricing and great techs. Daron come out to repair a leaking pipe and he did an awesome job. I couldn’t be more satisfied with the work performed and how professional and respectful Courtney was getting my appt. set up I couldn’t recommend highly enough.
Jacob came out yesterday evening after we noticed our hot water heater leaking out into our garage. After inspection, it was determined that it needed to be replaced (it was pretty old) he stopped the water from flooding the garage overnight and he got us up and running with a new water heater early the next day. I am so thankful that he came out as quickly as he did and he went above and beyond to help us. The excellent reviews are well deserved and I will definitely be using Pure Plumbing in the future for our plumbing needs.
Pure Plumbing is great. I live in an older house (built in the 1970s) so I knew I would need a plumber I could trust because older houses always have plumbing issues. I used other plumbers and always wondered if I was being overcharged. Then I found Pure Plumbing on Google Guaranteed and couldn’t be happier. The are professional and friendly, show up on time (with advance notice so there are no surprises), evaluate the problem and explain it to you and give you options (not only the most expensive one) and estimates, then fix the problem for the estimated amount so there is no “sticker shock” at the end. I liked them so much, I joined their membership club (which I also recommend). If you are looking for a plumber you can trust, you can rely on Pure Plumbing.
Jacob Philemon
8 months ago
Jordan was very helpful and friendly, he did an outstanding job. I would
definitely recommend him to others.
The Carlson's
3 months ago
Uriel was prompt, knowledgeable and efficient. He thoroughly explained what needed to be done and how to do it. The problem was fixed in under an hour. We will be requesting him for all future projects
Charles Finklea II
3 months ago
Have to describe the great plumbing service experience I just had in the middle of the night with Jacob and his company Pure Plumbing.
Three toilets and two showers started backing up and flooding my downstairs bathrooms at about 1am this morning. Called my regular (now previous!) plumbing company - no response. Tried two others that claimed online that they were 24hrs, also with no response.
4th try was Pure Plumbing, based on a great online review from another guy who had an issue just the other night. Jacob called me back within an hour, and was at my door within another hour, at about 3am.
Very courteous/friendly guy. Texted me when he arrived instead of knocking/ringing the doorbell, as he knew this would disturb my sleeping family. That's just really thoughtful and much appreciated.
He advised that it was likely the main, since all of the downstairs bathrooms were affected. Used a camera to find the blockage, actually showed it to me on the screen, then brought in another machine to clear the blockage. Was completed quickly and professionally, with explanations all the way through.
Everything about the experience with Jacob was friendly, no drama, fully explained, quickly executed, and reasonably priced.
And this guy is the owner, who is on call with the rest of his guys. That's impressive. Just found my new plumbing company.
Alina Serduk
8 months ago
1 star
Chase and Muriel were very helpful and informative. Thanks guys!
Jordan was GREAT. On time, very professional and knowledgeable. Jordan took the time to explain the options on services that we had (not only to myself but my husband as well who was on FaceTime) once we decided which way to go. Jordan jumped in and got to work, not only did he resolve the problem he made sure he cleaned everything up (as I have OCD) and asked if there was any other future services that we needed feel free to contact him. We'll Jordon the Bailey's sure will do just that. May I also add this was our first time using your company I just happened to see your business truck going down the street Tuesday evening. Thank you Pure Plumbing
Jordan did a great job and explained everything along the way. Will definitely use Pure plumbing again!
Jacob explained things very well and got rid of a very nasty clog. He was extremely helpful and I did not have any questions with the process. Thank you so much!!
Jacob was awesome provided fantastic service got everything fixed up and made sure it was all clean and ready to go
Had Pure come to do sewer clean out at midnight. Uriel arrived within 30 minutes and had everything working agin in no time. I will definitely use them again!
The 24 hour availability is great when you have no showers or restrooms working for your family. They show up fast and do good work. Thanks again Uriel and Pure!
Marilyn Hammett
a year ago
Eric came to investigate a water seepage in shower grout to make sure it was not a pipe. Checked water line and water meter. Concluded it is grout. Very nice and efficient.
Nathan Wolszon
4 months ago
I called Pure Plumbing for a drain line inspection on a new home I was purchasing. We had a short option period and I wanted to insure that there were no issues with the sewer system since it was a very old house. Pure was able to get a tech out to the house within 24 hours. Their dispatcher Billy was quick to respond via text and kept me updated on their plumber’s ETA so I didn’t waste any time waiting around. Dillon was polite and knowledgeable. He showed us what he was seeing on his camera as he did the inspection and explained the future expenses that could come with an older sewer system so that I felt confident proceeding with our purchase. He also provided us with a recording of the inspection for future reference. I would recommend this company to anyone needing an inspection and will definitely use them if I need plumbing work done in the future.
Abigail Mendez
5 months ago
Jacob did an amazing job on my disposal and shower. He was on time and got the job done quickly, left the areas cleaner than what they were as well. Super nice and will definitely be using them again!
Eryn Andrews
3 months ago
Angela Terrell
8 months ago
Uriel and Marcos, thank you. Your timing and professionalism for explaining my options and getting the line cleared were great. I appreciate your help and the work. I will recommend and use Pure Plumbing again. Happy New Year to both of you.
We had our tankless water heater flushed by Daron from Pure Plumbing and he did an excellent job. He evaluated our system, took me through the process and completed the work timely. I would recommend them to anyone looking for a great plumbing service! Entire process was awesome and it was a pleasure working with Daron.
CANNOT RECOMMEND HIGHLY ENOUGH!
I have found my plumbing team with Chase and Pure Plumbing. They were prompt, courteous, respectful, thorough, ethical and patient (I ask a lot of questions). They explained every procedure thoroughly before completing it and I never felt pressured. They went above and beyond expectations and even followed up after the visit. My home is safer and I am grateful to have found this professional and honest plumbing team.
Parker Johnson
a year ago
Daron arrived within an hour of my original call and was very direct and informative. They left the space cleaner than it was prior to my water heater going out and the install looks very well done. Very happy with the service I received.
Andrew Parker
9 months ago
Finally an honest plumber!!
Shakeia Morgan
11 months ago
Love everything about this company. They keep you informed about your wait time and arrival for your technician. Also my technician Uriel was super cool, professional and very informative about the issue with my sink and how to repair it. If your looking for a great company to service your home needs Pure Plumbing is the place!!
Great customer service. Cindy was very courteous and helpful on the phone when I called about about having some work done at our house. Stephen, the tech guy was also great when he came out, very professional. I highly recommend Pure Plumbing.
Emery was amazing! Professional, kind, and courteous from the moment we met. You’d be nuts to ask for Emery when working with Pure Plumbing.
There was no charge for the visit, just for the work that was done. This is faaaar better than the other plumbing companies that charge you just to visit.
KAC #Thinkforyourself
3 months ago
Uriel provided exceptional toilet installation service and was kind! 😄 Highly recommend his service.
Tomás Carbonell
11 months ago
Pure Plumbing: Low Cost Plumbing Company. That’s what caught my eye on the Google results. Then, when checking out the website, I read ‘Faith Value Based’; I liked them even more. I called and I was served by a very kind man who told me to expect a call very soon. Then, Chase Bennight came into play. Punctual, formal, professional, but above all, honest. He came to fix one toilet; I gave him two and he took great care of me. I had quoted with another company back in May and they wanted to take advantage of me. Chase did two jobs for one third the price the other company was charging me to fix only one toilet. Pure Plumbing: Low Cost, Faith Value Based Plumbing Company. Chase Bennight: he is your man. If highly recommend both Pure and Chase.
God bless you all.
We called Pure Plumbing to replace a water heater that had started leaking. Our house is old and the water heater is located in an extremely inaccessible spot. We had only one day to get it fixed before embarking on a long planned, Texas-sized roadtrip.
We called Pure Plumbing after searching for local plumbers. They were very responsive and scheduled a specialist to be on-site promptly to begin assessing our available options for fixing the water heater situation.
We were astounded when they said they could replace the unit that same day. We wouldn't have to cancel the trip!
Later that day, as promised, a team arrived and got to work.
This was clearly the last of several jobs they had completed that day and it was a really tough one but they stuck to it and got the job done. They fabricated new connections that greatly improved the setup for the new unit making it so much easier to manage in case of emergency in the future. Not only that but it looks great too! I can tell they really love their craft.
I would call Pure Plumbing without hesitation the next time I have plumbing needs. They saved the day with professional service and dedication that went above and beyond. My experience with them was great!
Daron and Pure Plumbing were amazing to deal with - Daron was super friendly, knew exactly what he was doing, got it done and was very careful about cleaning up everything. And was on time! I won’t use anyone else !
Daron Branch (technician), extremely professional and polite from start to finish - really took the time to explain options on the repair and pricing. The company itself is great, they try to get you scheduled on the day of, send you notifications that they’re on the way. 10/10 should call if you’re looking for plumbing services in the DFW area.
Demitri Tijerina
7 months ago
Great work. Tech Daron knew exactly how to fix my problem. Highly recommend Pure Plumbing!
preetika walia
8 months ago
Called them at 4:00 PM, work was done by 5:30 PM! Cannot believe our luck that we were able to reach them and they were available. Thank you!
Monica Tijerina
a year ago
Daron was awesome! They came out same day ASAP! He walked me through the process every step of the way. Gave us estimates & recommendations. Highly recommend & will definitely use them again!
Uriel was great in explaining the situation and all.
Cassie Morgan
9 months ago
Unfortunately I cannot recommend this company. We called them to come work on 3 repairs. The first 2 were very simple yet we were charged $168. The major repair was to unclog our shower drain that was not draining. The plumber was unable to drain it because the handyman who redid our bathrooms 4 years ago washed grout down the drain which overtime formed into cement. Therefore it needed to be addressed from the outside by digging under the house to replace the p trap. This company quoted us an outrageous amount of $7800!!! We had 3 other companies give us estimates which came out to $3800, $4600 and finally $2650. Obviously we hired the cheapest one and the job was done perfectly! Clearly pure plumbing is money hungry, so beware!
Stephen Santellan
6 months ago
Jacob did a home inspection. Very thorough and helpful!
Courtney Broekemeier
a year ago
Deron Branch was great . Very Professional, friendly and great at explaining what was wrong.
Called for help and they arrived within 2 hours. Courteous, professional, and great pricing. Great company and highly recommend to anyone in need. They earned a customer for life!
The service technician was sent quickly to address a concern on a property we are planning to purchase.
Anthony Inniss
a year ago
Ureil arriaga and Omari wheeler were both professional and detailed.. great service and experience
My technician Chase Bennight was very professional and knowledgeable. He took time to explain things in layman terms and followed up as he indicated. He showed me pictures of my pipes to confirm the damage he found and provided detailed estimates / options of the repairs. All around great service from Pure Plumbing.
Johnny Johnson
3 months ago
My house is 27 years old.
Uriel recommended replacing faucets on 2 master bathroom sinks and the valves.
He installed all hardware and successfully tested each.
I’m pleased with the service.
Poor quality of work. The issue re surfaced within 30 days. Pure plumbing entina that their work is guaranteed for 30 days but they did not honor their warranty. The person who came by the second time did not want to do any work without charging a higher price for the same work and walked out of the house while I was still talking to him. I would never use their services again. Beware of their company’s plumbers- Dillon and Darron Branch. I spoke to the company’s service manager and he was not helpful either. He mentioned he will refund the amount I paid the first time around and I am still waiting for the refund.
September 7, 2023- still waiting to hear from the owner. The owner deleted my reviews from other social media websites! I am still waiting for my refund!
September 13, 2023 - still no sign of the refund
Shiah Abrook
4 months ago
My technician was knowledgeable and explained everything in terms that made sense to me. This is my 2nd time using Pure Plumbing and will do so in the future. They have gained my trust. Would definitely recommend.
Trevor Coker
8 months ago
Fantastic job, great customer service. Emery was great! Good guy!
Anjana Pillai
2 years ago
Although we did not end up needing any service, their professionalism and response time was really impressive. James came in and resolved the issue without needing any repairs. Thank you!
Daron Branch was the plumber sent out by Pure and I can honestly say I have never worked with a better technician. He was honest and tried his best to work to do the job in the best but most economical way possible. I have never worked with a better professional! He was neat, clean, friendly, and did a fantastic job.
Jordan was excellent in delivering services. Very professional.
Sunday at noon hour water heater is flooding the garage. Called and an hour later technician was here to help. They had referral for water damage and in m minutes had three options to have repair done same day. Jordan was exceptionally nice and patient and answered all questions without hesitation.
Mark Abshere
4 months ago
Wilton Hollins
a year ago
Gary Reichmuth
4 months ago
Had a leak after hours and Jacob the owner answered the phone and got us fixed up that night to where it was working better than before. Highly recommend!
Daryl Hassett
4 months ago
Daron was super friendly and professional. He was also knowledgeable of his trade and resolved the issue quickly on a Sunday afternoon. I would not hesitate to call on him again. I would highly recommend Pure Plumbing.
himynameisbryan09
4 months ago
Kevin Stahler
9 months ago
Uriel did a fantastic job! Always again
Clenesha Richard
4 months ago
Nicole Polston
5 months ago
I needed a plumber a few weeks ago and someone recommended Pure Plumbing. I have NEVER been more thankful for a referral! From my first interaction to when the job was complete I was treated with such respect and kindness by everyone I talked to ! My concerns were truly heard and addressed. I never once felt like I was just another customer. I felt like a long time friend was coming into my home to help with a plumbing issue :) It was refreshing and I could not be more appreciative of the service I recieved and the care that was taken!!
The young man who showed up to do the work was named Uriel! A fantastic representative of Pure Plumbing! Because of his conscientious work and his extra effort, I feel confident the job was done well!
Lincoln Neely
2 years ago
Was in a bind, needed same day work. They came out within 4 hours when every shop in town said they were 3 days out. Showed up with everything ready, even called in a second team to make the job go faster. Everything was installed smoothly and they took special care to make sure my house was vacuumed and swept before leaving. Highly recommend.
Aisha Simone Official
9 months ago
Uriel and Marcos did a great job, trustworthy and professional
I had high hopes to use Pure Plumbing based on reviews but they went out of their way to lose our business. We had a broken water heater and wanted to explore a tankless option. At first, technician was great! Explained everything and patiently answered all of our questions. When we called the next day to book service, we just asked for re-confirmation of quote. At that point, the service manager back tracked on almost everything the technician quoted us. When we asked for a call back for clarification and understanding, no one ever called back. Stupidly, we still wanted to work with them so we called again and asked about repairing our tanked water heaters as we found the tankless option too confusing. At this point, the service manager back tracked again on an earlier quote and essentially doubled the costs - again with no explanation. It was clear they didn’t want our business and Im still baffled as to the why. All worked out though - we took our substantial business elsewhere and we had excellent service thru the other company that will now service all our needs and get all of our referrals. Do yourself a favor and cross Pure Plumbing off your list if you dont want to waste your time- highly unprofessional and unethical.
Carmella Caceres
10 months ago
Jacob came to fix a gas leak on a Sunday afternoon after our landlord sent an unlicensed handyman to install a cooktop. Jacob was professional and informative with his work. My family and I are safe because of him. Highly Recommend!
Beverly Karz
3 months ago
Daron came out to my parents house to fix the garage disposal, took him 3 min and it grease . He did a great job . Great service!! Thank you
Josue JEREMY
9 months ago
URIEL WAS VERY HELPFUL
Darron & Dylar were fantastic.. Easy to work with
Gustavo Gonzalez
3 months ago
Excellent service and professionalism
Jorge Castellanos
a year ago
Ashley Boling
2 months ago
These people were awesome. Fair pricing and exceptionally professional and responsive. Our plumber, Dylan, was such a great guy. Any plumbing issues in the future and I will most definitely call them.
Prompt and courteous. Cindy was very helpful in answering my questions.
Patty Schlosser
a year ago
Cal Findeiss
8 months ago
Very impressed with the responsiveness and professionalism by Pure Plumbing, especially Emery and Omari. Friendly, knowledgeable, and laid out the options that for me in a clear manor. I was that annoying homeowner that followed them around. Emery answered all the questions and I had and went above and beyond to get our ever changing issues fixed. It was a freezing cold night they made sure we were well taken care of.
Jacob Morgan, owner of Pure Plumbing, is a trusted professional. He offered help over the phone to try and guide us through what to do for free. When we weren’t able to fix the issue ourselves, he came to our aid at midnight on a weekend. The issue was fixed at a cost less than estimated! His company will be our plumbing service provider moving forward. Thank you Pure Plumbing!
Daron Branch and Marcos
Great job! Professional crew! Thank you gentlemen!!!
Bobbie Stephens
2 years ago
Fantastic on time customer service! The leak was repaired and faucet replaced so fast. I'm very thankful.
patricia francies
a year ago
Daron and Omari did an excellent job in a timely matter and were both very professional.
Jordan was great. Super- courteous, explained things very well, completed the job quickly and efficiently, and was understanding and friendly to our very barky, but friendly, dogs. Will definitely ask for him again!
shawn mcquestion
3 months ago
Thanks for quickly replacing the broken water line. And a double thanks for doing it the right way compared to how it was done originally from another plumber.
nabil ennaouaji
5 months ago
Called for an emergency water leak repair on Easter Sunday. Daron was at the door 1 hour later. He was professional, courteous and did an impeccable job. I thought their rates were reasonable for an emergency call.
Uriel did a great job. He was patient and tenacious helping understand all my option. I highly recommend Pure Plumbing and would call them again in a heartbeat!
The problem stopped happening now . It was done stinking smell in the toilet. But he was courteous, nicely explained everything
Uriel did a great job! We needed a new hot water heater. Ours was 13 years old and not functioning properly. Very good and professional job! Highly recommend!
Jacob is knowledgeable and did a great job with Rinnai water heater flushing out.
Gagik Farmanyan
a year ago
Jacob and Emery did a great job. It took them about 2 hours to replace 2 waterheaters. Very professional, knowledgable and polite. One heater was leaking. Hauling away old heaters can be messy, but they also cleaned everything and did not leave anything behind. I would greatly recommend this company based on my experience. Thank you.
When my wife and I first used Pure Plumbing back in 2021 we were SUPER impressed with their professionalism, knowledge, and friendliness. This first time we called them they installed a brand new disposal unit in our kitchen and it's been working like a charm ever since.
When I found out recently that we needed new pipes installed under our laundry room sink I knew exactly who to call. More specifically, the gentleman who came the first time, Daron Branch, is who I wanted again because of how skilled and light hearted he was.
I was lucky enough to get the same guy, and this time a gentleman named Marcos accompanied him (Who was also great). They were in and out in less than an hour and everything is perfect. The prices are reasonable and they can help you in case you need room financially as well.
100% recommend.
Charles For now
a year ago
good plumbers are hard to find! I will never use anyone else but Pure Plumbing, Plano. From booking the appointment to timeliness and cleanliness and quick service, this company has my confidence and support!
Came out same day after an opening in their schedule. Uriel was very professional and knowledgeable
Harshil Shah
3 months ago
Jordan & Omari arrived in an reasonable timeframe considering it was a weekend and were able to find the leak and explain repair options in a clear manner.
Fabrice Kapwasa
11 months ago
Always counting on Pure Plumbing. Really quick response, professional and really clean work. And as well affordable. Thanks again for all. Fabrice
We had a late night emergency with clogged sewer main. Jacob was a consummate pro and made a house call at midnight. The next day he and Marcos were in an 8 foot trench and worked to replace a broken cleanout and sewer connection, getting us back on our feet fast. Cant thank Pure Plumbing enough.
Jacob was also courteous, patient, and kind when explaining. He never had issues showing evidence of work needed and gave us several options to fix the problem. I recommend Pure Plumbing with no reservations to anyone needing high quality work done by great people. Thank yall!!
Ernesto Perez
5 months ago
Great customer service, knowledgeable, friendly and patient. Let me know straightforward what my problems were and advised me best direction to replace instead of repair. Came by and actually inspected and did work not like roto rooter that took one look and told us it’s 5 k in repairs. Pure plumbing tech Uriel explained and took his time to confirm there was a leak, location and best resolution. Have an option to repair but advised not recommend due to quest piping. I had to look it up. You should too stiff is bad. Anyways waiting to get work done but as of now they are top notch company.
Jeremy Dittus
4 months ago
Daron Branch did a super job! We were so grateful for his expertise and swift response :-)
Diagnosed the problem quickly and were done in no time.
Dillon did an awesome job and was quick to get it done
Jacob was amazing and helped us fix the problem for now until he comes out. He stayed on the phone with us the entire time and was very honest. I will use him for any plumbing needs great guy all around thanks Jacob.
randy mitchell
10 months ago
Uriel was professional and timely and performed the job exactly as it was described with the correct pricing thanks so much. I will refer your company also.
Jackson Torrealba
a year ago
Jonathan Osborne
9 months ago
Jordan came out to get our plumbing system ready for the winter. He was very kind, personable, and professional. We will definitely use again.
We had a leak in our front yard in the flower bed. Another company provided me with a quote that I felt was a bit high. Based on a referral from a family member, I called Pure Plumbing to get a second quote but they said they couldn't provide a quote over the phone. They offered to come and take a look at the problem and provide a free estimate. The plumber came and said it would cost $325 for an estimate. I told him what the other company told me was the problem but he said he had to make sure himself. Since it was already mid-afternoon, I told him to go ahead with providing me an estimate thinking that I could talk to the office later about the charge for providing an estimate they told me would be free. After about 10 minutes, the plumber confirmed that the leak was coming from the homeowner's shut off box (which is what the other company told me as well). His verbal quote was almost twice what the other company quoted me. He did offer to take the $325 cost of the estimate out of the repair price. However, he refused to email me a copy of the estimate and said that we would have to close out the transaction before he could provide me with the written estimate. I asked him to wait outside so I could contact my husband to see what he wanted to do. I also called the other company to see if they could come out to fix the problem that day but they were booked until the following week. Since I work from home and didn't want to go without water for another 5 days, I agreed to have him do the work. After the work was completed, he emailed me the receipt/invoice which has no details of the repairs performed. I contacted the office the following day about my feeling misled on the free estimate and the invoice. The person told me they would talk to the supervisor and get back to me on Monday. On Wednesday, I still had not heard back so I called them again. The person I spoke to said that the charge for $325 was for work done to locate the leak (10 minutes that he spent to dig in the flower bed to find the hole in the plumbing), and if the problem had been obvious they wouldn't have charged me for the estimate. It still doesn't make sense to me how they can say free estimate when it's only free when the problem is obvious. She said she would talk to one of the managers and get a revised invoice to me within 24-48 hours.
Only after I left a one star review on their yelp page did they attempt to contact me. I returned their call and again was promised an updated invoice the following day, and still have not heard back from them. Terrible customer service. I would not recommend this company. While their free estimate claim may not be fraudulent, it is completely misleading.
Reginald Crawford
8 months ago
Team did an excellent job assessing the problem. Once assessment completed they communicated the problem and gave me options for a good long-term fix. ... I will definitely use this company in the future
To whom it may concern , Darion the plumber guy did a great job in fixing our sewer. Very respectful & Showing me everything his done to fix the problem. Thank you very much.
Prompt, courteous, and very professional- a good experience
San Juanita Leal
11 months ago
Uriel and omari did an amazing job!! Recommend pure plumbing to anyone!
Kenneth Dziduch
9 months ago
As a professional high end contractor myself, it was refreshing to see that they were on time , very professional, very knowledgeable, thorough , respectful . Quality work . I look forward to using there services again. Highly recommend Prue Plumbing services.
Chase Bennight was really professional and took time to explain me the process and details
Very courteous, professional, helpful and educational. I will use them every time!
Had a Camera Inspection performed on a sewer line for a house. My plumbing technician Daron arrived, he was very positive, energetic and professional and eager to get started. Almost immediately he identified potential issues and alerted me to come take look. Showed me the entire line and pointed out all the good and bad. Was very responsive to all my questions and provided me with the insight I needed to take the next steps. Great customer Service! Daron was great and will definitely be reaching out to him for future needs.
Came out the same day we called and replaced the water heater the next day. Made the process very easy!
Wesley McAdams
9 months ago
We have used Pure Plumbing twice and have been very pleased with the speed and quality of their work.
They were very nice. Came out to fix my shower drain. Courtney was especially nice and was the person we spoke with to get us on the schedule to come get it fixed!
Patrick Warfle
10 months ago
Great service! Uriel was awesome.
Just finished working with Pure Plumbing w/tech Uriel. Uriel listened to my issue evaluated the situation, found the issue in no time and gave me in layman’s term, the issue and the parts needing replacement.
He quoted me the price which I immediately said “Yes” and he did his work and when finished, the room was clean and neat, just as it was when he began the work.
Love the responsiveness of their operators, they kept me informed and up to date!
I will callback Pure Plumbing for future needs and will also request Uriel for my tech!
Thanks again Pure Plumbing!
Uriel was very professional, informative and responsive. He got the job done very quick and I would use this service again!
Sandy Sammons
10 months ago
Jacob Morgan was EXCEPTIONAL!!! In every way!!! His method, his expertise level… after SIX plumbers… yes SIX… he figured out the problem. 3 weeks of no hot water and he made it happen!!! I could not be more pleased with the work and the integrity of this guy and this company. I will recommend them to every person I know!!!
He was really helpful and professional on fixing the problems.
Chase Bennight took care of your kitchen leak.
Jacob did a great job and went above and beyond to make sure everything was great.
Jordan did a good job repairing our sinks but sinks re stopped up. I informed Pure Plumbing of the problem at 8:30 pm.
I told the lady who answered the phone about the problem. She said a plumber would be sent out tonight. I told her the repair could wait until morning. Lady said she was going to send plumber out tonight.
Jordan came out and repaired the sinks. He was professional and competent. I’m impressed with the company. Good job!!
Barbara Bradley
a year ago
I was looking for a local plumber & found your company's name on line. I called & Cindy, the young lady who answered the phone, was very courteous and knowledgeable. She answered all my questions. When I get ready for improvements will seriously consider this company.
Daniel Corello
9 months ago
Had an issue with a clogged sink and Uriel came in a hurry. Was literally at my door in 30 mins & dressed professionally. He walked the home, gave a full inspection for free and gave clear options on potential service remedies. Highly recommend Pure Plumbing and especially Uriel.
KAYLA PLUS 3
5 months ago
They need 10 stars!! The owner Jacob is so nice. My second bathroom was about to flood! He walked me through an entire process on how to find and cut off my main water line. He went above and beyond to make sure I was taken care of. He stayed on the phone until everything was resolved. It wasn’t about the dollar with him. We need more people like this around. Thank you so much!
I would give 0 star if I could and would never use this company again, so disappointed. Very unprofessional.
William claughton
a month ago
Jacob was very knowledgeable explained everything, answered all our questions. We also appreciated Timothy with the installation! We highly recommend this company!!!!!
Jordan did a great job. I was very happy with the work. He came by on time and completed the two water heater installations in about two hours.
Justin Quinlan
a year ago
Called Pure plumbing to do some work on my in-laws home while I was out of town. Called on a Saturday and spoke to a very pleasant woman on the phone, think her name was Dina. She was super helpful and polite.
Dina told me they would be dispatching a plumber named Daron on Monday morning. He called before he arrived and showed up when she said he would be there. Daron called me on the phone to explain the work that need to be completed and gave me several different options. His communication was extremely helpful! In the end, I asked Daron work on 4 showers in the home and he did a fantastic job! I appreciate the professionalism of his work and his patience with my family.
I highly recommend Pure plumbing and Daron for any plumbing job in your home!
JQ
Taylor trimble
5 months ago
He came super fast and fixed the issue super fast. There was a crazy toilet during an event at my venue and he helped us out right away!
Had a hot water heater in need of repair had several issue with home inspection. They came out quickly and worked around my other contractors to get the job done. Super friendly and professional definitely going to keep them in mind for all plumbing needs
Vanessa Garibay
9 months ago
My home failed a hydrostatic test meaning there was a leak in my plumbing system. Jacob and his crew came out, detected and repaired the problem within one day! Jacob was super informative and explained in detail my pipe issue and the steps he and his crew would take to complete the job. It wasn’t an easy job, and they stayed until the job was done, working in the cold wind. Dedication at its finest! My three year old was intrigued by the men and asking questions, Jacob answered and talked to my son with such patience. It was nice to watch, Jacob represents the company well. Incredibly thankful to have hired Pure Plumbing to complete my plumbing leak. Will most definitely hire for any future plumbing needs. Thanks guys!
Harold Banks
5 months ago
Pure Plumbing repaired a broken pipe under my house. I am very happy with the work they completed. I would recommend them for your plumbing needs.
A special thanks to Damon Branch, who went above our expectations.
Harold B.
Cindy Woodard
5 months ago
Our water heater started to leak overnight and in the morning our garage floor was covered in water so we logged onto Angi's to find someone to come out and look at the water heater Pure called right away and scheduled a free estimate appt and within one hour he was on his way. The company notified me that my technician was Uriel and he was on the way shorty he arrived and checked out our issue and discovered that indeed our hot water heater needed replacing so after 10mins he gave us 3 choices of estimates for a complete install and after reviewing we chose the best fit for us. He left and came back with all the equipment needed to complete the job and the company set up everything for the permit and inspection to be completed after the install. At 3pm everything was completed and Uriel hauled off the old equipment. We could not have had a better experience and Uriel made sure we were completely satisfied before he left and had answered all of our questions. The price was right and service was excellant!!!!
Stacey Button Bacon
10 months ago
Hans Wolfhausen
8 months ago
Jordan Blaine was very courteous and professional. He was prompt, upfront, and quick with the repair. As for Pure Plumbing itself, they were flexible with getting someone out as soon as possible. This is not a 5 star review because I think the labor cost was too high for the work and the time it took to complete. Everything else? A solid 4 star experience.
The folks from Pure Plumbing are Pure professionals all around! Had my blocked toilet fixed within 30 minutes!
After multiple attempts to getting my toilet unblocked (for 2 days!), I gave Pure Plumbing a call (around 6pm). Right from first contact I could tell these guys have their process well streamlined.
The rep collected all the necessary details and my service need. I then got a follow-up call to ensure they'll have someone out to look at it first thing tomorrow morning (8am-10am).
The following morning, I received a text telling me exactly who is showing up and when. They even sent a picture of the service technician. So cool!
Uriel was my guy. He is a true professional and expert. He walked me through everything that he was going to do (from identify the problem to my options on fixing it).
After analyzing all my bathrooms thoroughly, he showed me what could be required to fix and the associated cost with each service.
We both agreed to try the easiest (and the cheapest) option - the auger. He said that could do the trick. And it did!
Afterwards, with my permission, he showed me potential upgrades I could benefit from. He even showed potential hazards and gave me money-saving tips!
All in all, I'm very happy with the entire experience. The company and Uriel were just great and easy to work with. I've found my go-to company for all things plumbing! Will be recommending them to all my Plano friends and family!
Frank Ovanessians
a year ago
Darren Branch is knowledgeable and professional . He provided all the options and made his recommendations . He performed the service well . 5 stars for Darren . Thank you !
Daron and Omari did a good job. +1 Towards your paid vacation.
I had an issue with my main sewer last night and I called Pure Plumbing to correct the problem. They came out and promptly cleared the problem. I was given a discount and I am extremely grateful. I will definitely call Pure Plumbing for any future problems!
Changed one part and left in 10 minutes, didn’t use snake and asked another $325.
Asked another $450 to fix the problem. This is totally waste of time. I will never use this company again. No warranty at all
Miguel Gonzalez
8 months ago
STAY AWAY OF THIS COMPMANY. I was working for them and they are SCAMMERS. they will tell you not truth about your problem to make sure you pay $$$$$$$$$ to fix it. And all 5 stars reviews are fake. They hire company and they created all this reviews from users who get paid but never even used this company services.
Response:
your answer is not truth. I was working for Pure Plumbing and you know it and you know your not honest business.
Had Pure Plumbing come out and help find and repair a leak for me. The lady I spoke with named Courtney was super nice on the phone and attentive. I told her what I needed and within a couple of hours she had the plumbers at my house with help!
If you're looking for a plumbing company that provides exceptional service at a reasonable price, then look no further than Pure Plumbing. I had previously been using another company for the past 6 years, but their work declined while prices rose.
I recently had a leaking shower head and contacted Pure Plumbing for assistance. From the initial phone call to the completion of the work, their service was top-notch. They were quick to respond to my call and were able to schedule an appointment that same day.
The technician, Jacob, was exceptionally personable and knowledgeable. He took the time to explain the issue to me and what needed to be done to fix it. He answered all of my questions and made sure I was comfortable with the work before proceeding. Throughout the entire process, he was professional, courteous, and respectful.
I highly recommend!
Pure plumbing exceeded my expectations. From the person I spoke with to set up the appointment , to Casey coming to my house and doing the work... this company was excellent in communication! They were prompt and explained exactly what they were going to do and the results. I would highly recommend them to anyone! In addition they did not charge and additional fee for working in inclement weather like other companies.
Tyler Resnick
9 months ago
Used Pure Plumbing for the installation of my Natural Gas Grill for an outdoor gas drop. Jordan was on time, professional, and responsive.
james holland
10 months ago
Jacob was awesome
The guy it's make good job (Jordan) it's explaining everything he do.
Jacob and Marcos were great. Timely, efficient, and professional. Highly recommend!!
Sarah Krnavek Marshall
a year ago
Daron was an excellent technician. He was responsive, explained the process, potential costs and answered all my questions. He made me feel as if I was a VIP customer. Their pricing was very affordable and we were able to get them in to detect a leak and get it fixed shortly after. We will definitely use them again!
Angela Wichman (Woodard)
a year ago
Uriel was prompt, pleasant, and professional. He answered our questions and gave good reasons for his recommendations. He replaced a faucet cartridge and a faucet knob. We are pleased with the results and would be happy to use Pure Plumbing services in the future.
Keltie Tucker
5 months ago
Had to have all their work redone in our shower. Sorry but I can’t recommend this company. All they wanted to do is sell us a product to reduce the sediment in our water, they didn’t even fix the issue, which the other plumbers fixed easily.
Uriel was very professional
Elizabeth DeBiaso
a year ago
Very professional and explained the situation on the toilet plumbing repair. It was a little pricey, but they were quick to provide their services. Would use them again.
Marilyn Jackson
a year ago
I called and they arrived within 2 hours. They gave me 4 estimates . I got a loan for what I could and they worked with my budget. Chase was the primary plumber on my job and he was wonderful.
I highly recommend Pure Plumbing!
Susan Beecherl
10 months ago
Robert and Omari came into my home after i had a stoppage and were very professional and thorough with their evaluation. They got my stoppage cleared, and even threw in a few other small items that i needed to get done. I really appreciate the both of them and i recommend using this company in the future.
Angelika Calhoun
a year ago
Daron installed two toilets and serviced our tankless water heating system. He was professional, respectful of our property and did a great job! I will definitely use this company again.
Heron Sepulveda
11 months ago
Uriel and Marco did a great job. Went over all my options in detail and fixed the problem. Excellent servixe
Very responsive and professional. Jacob Morgan took our emergency plumbing call at 8PM and was there within an hour.
He was transparent with what he was doing and explained everything to me as he conducted the search for a blockage in our pipes. He was able to resolve the problem quickly and help us prevent future issues.
Great customer service and honest pricing. I highly recommend them, especially in an emergency.
Steve Bagwell
4 months ago
Uriel with Pure arrived within an hour of booking the emergency repair on a Saturday. He did a great job and was very personable.
David Hernandez
a year ago
Woke up Friday morning to a pool in my front yard. Main waterline break. Called all the usual suspects and got a variety of VERY scary quotes. In the process found Pure Plumbing through Home Advisors / a.k.a. Angi.com. At first dismissed it when I noticed the review was for Las Vegas. But checked online and found they indeed are now operating here in Plano TX. It was 4:30PM Friday by the time I called them, but they agreed to come take a look and not even call it after-hours. Daron came in, diagnosed, gave me 3-4 options with pros and cons. I chose to run a new line since the old line runs under some massive trees and probably is just waiting to break again in another spot. Their price was a good 20% cheaper than the competition, and they could start right away. A crew showed up next morning 8:30Am and started digging. 40' trench, plus the city, home, and sprinkler system boxes had to be found and exposed. Then Daron showed up and laid down a new line, new valves, new boxes, the whole 9 yards (er.. that's 27 feet, so the whole 13.3 yards).
Couldn't be more pleased with the work. Thank you Daron, I now have a new favorite Plumbing company. And kudos to your trench digging crew, they even removed and re-planted a bush that was too close to the house shutoff valve.
Super professional, got the job done in no time.
Chase really helped out with the leak repair and drained the failed water heater. He and Uriel then quickly and cleanly removed the huge tank from the attic.
Great experience with Jacob Morgan. He was professional, courteous, and took the time to explain what he was doing and how to better maintain my equipment. Highly recommended, I would absolutely use Pure Plumbing again. Thank you!
Both Uriel and Marcos are very professional and courteous. They thoroughly inspected the issue and explained the repair process. They even went extra further and helped move out a car. After the repair, they checked the entire plumbing system in the house to make sure no more issues inside and out. They also cleaned up the area after the repair! Overall repair service and experience was smooth! I would strongly recommend Pure Plumbing service!
We had a small leak in our home while we were out of state. Pure Plumbing was able to schedule same day service to our home and Dillon fixed our issue right away. Great communication is very much appreciated and Pure Plumbing was top notch! Thank you Dillon & team!!
Daron was amazing. Came to the house to fix something separate and ended up fixing our water heater that we did not even know had issues. Seriously cannot recommend these guys more. Thank you Daron. Give them a call!
Rick McElrath
3 weeks ago
We had a plumbing emergency on a Saturday and could not secure a plumber whatsoever. Once we finally connected with Jacob Morgan from Pure Plumbing we knew we were in good hands. He promptly arrived to our home and immediately assured us he could fix the issue. He worked into the evening to complete the job so we could have water to our home. In addition, he was able to come up with some suggestions on troubleshooting some additional plumbing needs. We would highly recommend Jacob Morgan with Pure Plumbing for your plumbing needs. We have only been living in this area for 2 years, but have needed a plumber several times. We haven't been pleased with anyone UNTIL TODAY. Definitely call Pure Plumbing!
Chase and Amari came out to service my leaking water heater. The confirmation for my appointment was consistent this week, and I received a call on today, hours before, which was extremely thorough. I already had three other companies lined up but moved Pure Plumbing ahead of the line simply because of the FREE CONSULTATION to come out, which is rare. This was a great decision knowing what I know now, but as expected the arrival within the expected window was met. Then after seeing the damage, Chase and Amari identified exactly what the source was, and the pros and cons of the overall project. They were never pushy or salesy about payment and even when I did decide to move forward they provided multiple quotes for flexibility in payment understanding the season the nation is in financially. At the end, I have a new water heater, and Chase actually included a second drain line. The work didn’t leave a mess or damage to property and as probably assumed by now-I’ll be calling back all other companies to cancel them coming out, and so should you. Pure Plumbing is definitely earning their 5-Stars and if you’re lucky Chase and Amari will get called out for your repair. Very happy with the results! Thanks again fellas.
Jacob Healy came out after hours and was simply incredible…….very professional and highly skilled
Dave Koolbeck
5 months ago
Uriel was so helpful! Professional, knowledgeable, and very friendly. I have had experiences with other plumbers and Pure Plumbing told them all! I know who to call for all future plumbing concerns!
Antonio Jamerson
a year ago
Good service great price. Thanks to Daniel for all the help ! You my guy are amazing.
Loretta Miller
2 years ago
After trying to find a plumber for over a month, I was lucky enough to walk outside and see a Pure Plumbing truck at my neighbours. I called the number on the truck and within 2 hours after finishing my neighbours I now have my new faucet and a leaking toilet sorted. My technicians name was James, what a pleasure. Knowledgeable, friendly, professional and competent. I would recommend this company highly and if you want a super job ask for James; you won't be disappointed.
We had a great experience with Pure Plumbing. Our technician, Chase, was friendly and very thorough.
JOHN EDOKPAYI
4 months ago
Uriel completed a successful project for me today. I highly recommend him for a lot of reasons: skillfulness, knowledgeability, responsiveness, honesty, competence, reliability.
If you have any plumbing issues, do not hesitate to contact Uriel. He will meet your need with professionalism.
Purusottam Kaushik
a year ago
Daron Did a very good job. He was punctual and very polite. He was patience with the questions and helpful.
On time and professional.
Morgan Wise
11 months ago
Emery and Jacob were incredibly detailed and patient while trying to find my leak. They were really knowledgeable and helpful. I will definitely be using them in the future!
Johnnie Hurns
5 months ago
It was late Saturday evening, and I had a hose bib self destruct and shoot water all over. I contacted Pure Plumbing and Jacob came out when all other plumbers sent me to their messaging services. He was fantastic! The consummate professional, both knowledgeable and extremely fair. From here on out Jacob and Pure Plumbing will be my go to provider. Great work!
Chase was great. Quickly determined the issue when my pipe leaked, diagnosed the problem and fixed it. They ended up replacing all the pipes in my yard to the city and did a great job, were very efficient and minimized our time without water. Overall definitely would recommend these guys.
Busted pipe, frozen - Emory gave an accurate estimate, did the repair in reasonable time, had me check the quality before paying the bill - we're very satisfied.
The technician, Chase, came by this morning and was very friendly and professional and helpful. There wasn't any work needed to perform this time, but we appreciated his time and thoroughness and willingness to standby for next time in case the issue returns and can be addressed. Contacted this company before and every time they have shown the utmost professionalism and we could tell they'd be a very reliable company to turn to when we need help.
Eric came out the same day I called and inquired about replacing a small hot water heater we had. Very professional, made recommendations and checked all additional plumbing to ensure no other issues were present. Came the next day and installed the new water heater. On time, friendly and prices were reasonable. Would use again!
Tomas Keenan
11 months ago
Second time I’ve had these guys out to my home to fix some minor issues. Both times they have showed up on time, had great communication and fixed everything just as they had explained to me.
Kimeko Bryant
6 months ago
Daron came and hooked us up. He always been nice and respectful.Marcos was with him and very knowledgeable.
Sasson Ovadia
9 months ago
Kingsley Ogbogu
a year ago
All the plumbing Techs from Darren, Uriel & Maro did a GREAT job with ALL my plumbing needs in my house! They responded quickly to address my concerns! :) I would definitely recommend them!
Daron is definitely a five-star technician! He is professional, kind and honest. The company charged on the high side, otherwise, great service.
Had an outside faucet leak. Quick response and updates on arrival time. Courteous and quick repair. All good!
saas career
10 months ago
Just called on them and needless to say, they did a fantastic job. Especially their technician Uriel. soft-spoken, customer-centric approach, and best in business - what else do you need?
I would definitely recommend them going forward
Call them. You won’t be disappointed.
Can’t give Pure plumbing enough praise. They first came to my house to replace all the angle stops around my house and gave me a good deal.
I was starting to have some water heater issues. Jacob came over, gave me a fair diagnostics, and recommended replacing with a tankless water heater. He did a phenomenal job that he can be proud of. He also installed a Flowtech water treatment device to help keep my appliances in good shape.
Finally, just discovered that my AC line was clogged up. Called Pure and Uriel came over quickly to solve the issue.
Pure has earned my trust and the have proven to me over and over again that they deserve it. Looking forward to a long relationship with them.
Uriel and Marcos were quick come to out and diagnose a bathtub leak in our kids bathroom the night we moved into our new home. They were quick professional and reviewed the entire system on the house! Will call them again at the next need! Thanks Pure.
Nithin George
3 weeks ago
Fixed multiple issues with my sinks and toilets very quickly! Was very professional and explained the issues well.
We could not be more pleased with Pure Plumbing and the work Gareth and Eric did to repair our slab leak. They came out quickly and gave us multiple options for the repair. They were so knowledgeable, honest, professional, hard-working, and kind, and they did a fabulous job re-routing the line (an option that was not given by the 2 other plumbers). Above all, we're so thankful to have a plumbing company that we can trust. Thank you, Pure Plumbing!
LeAllen Frost
4 months ago
We had an upstairs sink backing up and overflowing through the downstairs ceiling tonight. We called Pure and they came out at 9:00 on a Saturday night. Jacob and Dylan fixed the problem quickly and professionally. We were so impressed with their service and how reasonable the cost was.
Gordon Gong
10 months ago
Jordan and Marcos are professional and they came out and installed a new shower valve for me also did a toilet flange replacement and pull and reset of the toilet did great job will use this company again
You never know when your hot water tank is going to take a leak but it will always be on a weekend!! A huge thank you to Daron who came out on a Saturday less than two hours after my call. A few hours later and I’m back in business. Amazing customer service! Thank you!!!
I highly recommend Pure Plumbing! We had an after hours emergency and Jacob was able to get to us within 30 min and not only repair the leak but made it better than it was prior to the leak happening. Jacob is very knowledgeable and was a class act the entire time. I hated that we had a plumbing emergency but so grateful that I have now found an amazing plumber. Thank you!
Great job! Professional job done by Eric
Very professional and polite! Work was done quickly.
benkjohn2011
2 months ago
I had the pleasure of working with Jake Morgan from Pure Plumbing, and I couldn’t be happier. He assessed and promptly resolved my plumbing issues while providing valuable suggestions to enhance my property’s value. Jake’s professionalism, attention to detail, and clear communication were commendable. I highly recommend Jake and Pure Plumbing for their exceptional service and trustworthy expertise. Thanks Jake!
Ben Richards
3 months ago
Service was good and prompt but expensive ($400 over other estimates). When you’re in a pinch though!
The technicians Chase and his assistant did a very good job of installing the water heaters. I surely would recommend both of them and the pure plumbing company. There was a slight glitch in the schedule early on but it worked out well at the end.
Uriel arrived even before he said he would. Very professional, very nice. Showed me pricing estimates before he began. Worked on the clog in the drain until it was repaired. Would definitely use Pure Plumbing again
Chelsea Pharmacy
Plano, Texas
Bryan Wilkinson
a year ago
Daron was very professional and helpful
Michael Green
2 years ago
I called this morning about a suspected gas leak in my kitchen, and Pure Plumbing was able to get a team sent out within a few hours. James and his apprentice did a great job and answered all my questions. Glad to have the leak resolved and appreciate the timeliness getting a team out to my house!
Pure plumbing exceeded my expectations. From the person I spoke with to set up the appointment , to Daron coming to my house, explaining exactly what he was going to do and the results. I would highly recommend them to anyone!
Uriel provided prompt and professional service in clearing our pipes of roots and debris, saving us thousands of dollars. Although we will eventually need to replace the pipes, it is not an urgent matter. We will certainly hire Pure Plumbing again, and specifically request Uriel for any future plumbing needs.
dalila Montiel
11 months ago
Great company fast and professional will definetly use again!!!!
Prompt courteous service. Fixed my issue quickly. Would highly recommend. Dillon was great!
Daniel Ingram
8 months ago
After I called half a dozen plumbers near me, I found this place who said they could send someone to our house by the end of the day. We had a busted pipe in the walls and needed immediate service. As they promised, someone called 30 minutes before showing up that afternoon. They guy was straight to business and worked fast. Before he cut the wall open, he told me the total cost upfront ($800+). I knew that price was on par with other quotes I had received, and I wasn't going to say no anyway. He found the leak immediately, cut the wall open (about a square foot) and patched it within an hour. Very professional, upfront and efficient. Highly recommend them.
Pure Plumbing was very responsive and immediately contacted me and scheduled an appointment after I submitted the request online. It was great meeting Dillon and Omari who were very friendly and did a great job unclogging the sewer drain caused by several pieces of baby wipes,
Priscilla Johnston
3 months ago
Great experience with Pure Plumbing! We just had a baby and two days after we got home from the hospital our water heater went out. Pure Plumbing was incredibly quick/convenient/fair/courteous and helped us get a new water heater as quickly as possible! Thanks to the whole staff for the communication/follow up. Definitely will be using Pure Plumbing next time we need a service!
Jordan and team were great!!
We were very happy with our experience with Pure Plumbing. After being ghosted for several days from another company, Pure Plumbing came out that same we called! James was professional, fast, answered all our questions and helped us through the whole process. We had a leak that caused a lot of damage under our home. They took care of it quickly and also helped us navigate how to get started on accessing and repairing the damage.
Xerxes Martin
4 months ago
Showed up quickly, very reasonable quote, and very professional!
noah abdelsalam
a year ago
Jordan did great job. He was really professional.
Autumn Randolph
4 months ago
I was very impressed with the service and confidence with DFW Pure Plumbing. Jacob and Andy were amazing and I will definitely let my friends, to tell their friends, regarding the assistance for many plumbing and air residential and commercial needs.
DARON WAS PROFFESSIONAL, CONFIDENT, NEAT, WELL DRESSED , EFFICIENT, ENERGETIC AND PLEASANT TO HAVE IN MY HOME. I WOULD RECOMMEND HIM TO EVERYONE NEEDING ASSISTANCE WITH THIER PLUMBING NEEDS.
Juana Dominguez
a year ago
I would totally recommend this company to all the people I know for their plumbing needs. Uriel was exceptional and very knowledgeable. I felt like he was trying to help me and on my side and not just trying to sell the job! Very professional and understanding.
Christine Cappuccia
a year ago
After a washing machine repairman broke the cold water valve - on a Friday afternoon, no less - causing water to shoot out all aver the laundry room and forcing us to turn off the main water to our house, we had to get a plumber ASAP to fix it. These guys were able to come within a couple of hours and fix the valve, and for a reasonable price. The plumber who made the repair was friendly and helpful. Thank you!
We have had Uriel out twice, once to fix a pipe that broke and the next to install a garbage disposal. He’s very knowledgeable and professional. Highly recommend.
Gavin Bounous
2 months ago
Uriel was our plumber and he did an amazing job. Showed up really fast for our emergency leak and got everything straightened out in in hour. Really nice guy and really professional. Could not recommend more!
Suzanne morrell
4 months ago
Deron was here quickly, on a Sunday, on his birthday. He was a pleasure to have in the house. He diagnosed and fixed the problem quickly. He was always professional!
Highly recommend.
Sam and Jess Hernandez
a year ago
We had a great first experience with Pure Plumbing. Our technician, Uriel, was very professional, courteous, and capable. He provided exactly what we needed and didn’t try to upsell us on anything we didn’t need. I appreciate the ethos of honesty and integrity that Pure Plumbing presents and will definitely call them the next time we need a plumber. Thank you!
Jacob and Emory were awesome.
2911 by altruistic
10 months ago
Uriel was great! Communicated very well and was able to fix the problem efficiently and timely.
Daron and Marcos were amazing. On time and honest , they diagnosed our problem quickly, gave us a fair price and did the work very well. I would call on them again anytime I had a plumbing issue!
The owner of the company is terrific as well - he was willing to work with us and give us a number of options as to handle the problem and everyone we interacted with was on time, friendly, knowledgable and honest.
Marco Gutierrez
2 months ago
Daron was very professional and informative. 100% would recommend!
Zach Hilton
10 months ago
Jacob did a awesome job!
Pure plumbing is awesome. I had a severe rattling in my pipes and was scrolling through web for best plumbers in the area. Pure plumbing contacted me and dispatched one of their skilled plumber Dillon Collard. Dillon was extremely professional and friendly, he did a thorough inspection of all the pipes and not just the area of concern and identified the root cause. He immediately provided me a report of his observations and best part he didn’t charge me for those 2 hours of work instead educated me on what the problem was and how to fix it. Then he provided me with a quote. The front office was also very friendly on call while providing me with various payment plans and scheduled an appointment immediately next day. Overall I had a really positive experience with timeliness of the work and their professionalism. I would highly recommend Pure Plumbing for anyone looking for honest work to be done on their homes. I never thought I would say this but “I HAVE MY FAV PLUMBING COMPANY NOW” most friendly service I have ever experienced as a home owner.
Betty Andrade
3 months ago
This is the third time I use this business. They always do an excellent job. They’re professional and friendly and they try to schedule you ASAP, like this time they were able to come the same day I called and I really appreciated that since it was Friday. I think they’re a little expensive but they do excellent work. Daron and M were excellent.
Frank's Account
a year ago
Excellent work. Darren Branch offered me all the options available and priced them . He is knowledgeable and extremely polite. He took pictures and provided me all the expertise I needed. He went above and beyond the job.
Prompt and courteous. Fixed right away. Highly recommend.
Eric from Pure Plumbing was so nice and professional, as well as knowledgeable and informative about our plumbing situation in our new (to us) condo. The rates were very fair. I will absolutely be using this company again and requesting Eric as the technician the next time we need any plumbing work done.
We are very satisfied with Daron's service. Highly recommend !
We had a great experience with this company. Eric was the technician and he was very efficient, knowledgeable and punctual. I will definitely recommend them!
On time and did excellent work.
Daron was great! Got here fast and did an excellent job!
Quick and courteous service. They will be my go to company for all such issues moving forward.
Uriel was very professional, he diagnosed the problem and fixed it quickly. He also took the time to tell me about what the problems were and how to avoid them in the future
Uriel, came and helped me out during the freezing weather. Fireplace had a gas leak and was able to cap it off very quickly. Uriel was very professional and would definitely recommend him to anyone else, so happy he helped us out.
Brian Williams
2 months ago
Had an issue with old toilets and stop valves, Uriel helped me diagnose what to replace and what he could fix, service arrived fast and job was done quickly with no issues. Would recommend!
Devon was fantastic. Super professional through the whole process. Thanks!
Peter Brooke
9 months ago
Fantastic 24/7 responsive service. Very educational too shows and explains everything he is doing and seeing along the way to educate the client for the future too. Effective and efficient.
I was very impressed with my experience with Pure Plumbing. Chase B. and Jordan B. were able to come out to my home quickly and were very efficient and professional in identifying and fixing my leak. Chase went above and beyond in contacting a restoration service for me, and waiting for them to arrive and working with them to let them know what the issues were. I would definitely recommend their service!
Robert Braxton
7 months ago
Fantastic! Expertise was infinitely appreciated. Best plumber I've ever met, thank you!!!
Yesterday morning I smelled natural gas near water heater in my garaged and contacted Pure Plumbing. They were able to come around lunch time and did some check. They didn't find anything leaking from the pipes but suggested the leak might have come from the water heater valve. I then contacted Atmos Energy and their technician came and found no gas leak. It turned out Atmos energy overdosed a chemical in their gas line yesterday and received over 3000 reports of odor. Anyway, Pure Plumbing waived the dispatch fee and helped me a lot. I'd definitely recommend them for any plumbing issues!
Angel Cuenca
3 months ago
Uriel was a true professional. Very easy going and he did the job correctly. Would use this company again
Jordan and Devon were great - they were able to identify the source of our leak, which wasn't a domestic plumbing issue, but an issue with our fire suppression system. So, while they weren't able to actually fix anything they were extremely efficient and professional in helping locate the source. I also called several plumbing companies that day and Pure Plumbing was the only one that made me feel like my time mattered and that I was important. All other companies said they would try to squeeze me in or just didn't make me feel like I was an urgent need to them. Pure Plumbing put me on the schedule immediately and Jordan and Devon showed up with two hours. They also connected us with a restoration company to help with repairs. I would highly recommend them!
I have had a leak issue that has stumped multiple plumbers but Pure came out the same day as I was having a leak. And they were able to fix it and find the source of the problem when other plumbers weren’t.
Brooks Boutwell
10 months ago
Uriel Arriaga came out to clean our washing machine drain line. He was courteous and very professional, exactly the type of service tech you want to use. He assessed the situation quickly and presented us with different options to solve the problem. He worked quickly, cleared the drain and was on his way. This is my second experience with this company and both have been highly satisfactory.
Carlos Gomez S
4 months ago
My garbage disposal was leaking and searched on Google for a plumber. I gave my information online and Pure Plumbing was the only plumber that responded . They were prompt and courteous with the scheduling and Uriel our technician was professional and knowledgeable
Licensed, bonded and insured, Pure dispatched plumbers Jordan and Uriel who were very polite, knowledgeable and efficient. Fairly expensive project, but worth the cost.
Fabian Garza
5 months ago
Technician (Chase) arrived during the promised timeframe and provided free “bubble test” check for gas leak but no leak found. Also checked two other unrelated gas plumbing questions I had and provided an estimate. Chase was friendly and professional - will consider using Pure for future plumbing needs.
Technician stated he had never worked on water heater similar what was there. He did not even bother to test the water heater to ensure proper functioning. Per technician he did not know how to start an automatic piloting equipment. Watsed $375.
Michelle Harbst
a month ago
I’ve used Pure Plumbing several times and they have always been punctual, respectful, knowledgeable, and fairly priced. My entire family use them for our plumbing needs. 10/10 service and highly recommended!!
Brenda Hartl
6 months ago
We were having issues with our fireplace insert turning on and off. It turned out the faulty 1993 fireplace gas that valve needed to be replaced. Jacob is very knowledgeable and professional. He worked around our schedule to complete the valve replacement. Our confidence in Jacob has opened the door for additional business at our house. Jacob has recommended and sold us on the Flow Tech for reducing calcium build up in our water lines. He also recommended a water leak detection system for our hot water heaters. We will have Jacob/Pure Plumbing install both devices in our home in the near future. We would highly recommend Pure Plumbing to our friends for plumbing needs.
Grace lyn Harvey (Amazing Grace)
10 months ago
Uriel , he is great and done a great job, professional and would highly recommend
Daron Branch was our technician. He was polite, professional, and knowledgeable. I highly recommend Pure Plumbing.
Kent Cummings
4 months ago
Jacob was great. Responded immediately after hours, professional, and solved the problem! Highly recommend!
Ben Peterson
10 months ago
Had Uriel and Marco out today. They did a thorough examination and found the cause of the problem we were having and have a fair quote to get the work taken care of.
Jason Shepherd
7 months ago
The service rep, Uriel was very knowledgeable and professional. The arrival time was nothing short of amazing. He quickly identified the problem.
I was also impressed that he was fair and did not try to upsell.
I highly recommend Pure Plumbing and ask for Uriel.
I called in and spoke with a guy named billy, i told him i had no hot water and needed someone pretty quick! Less than 2 hours later Jacob and Emery showed up and had a new water heater installed SAME DAY! Everything was easy and they had financing so i didnt have to come up with a lot up front! I would totally use these guys again!!!!
jennie turnell
a year ago
Jordan was prompt and courteous. I knew the price of the services before he began the work and he kept me updated when there were changes. We will definitely use Pure Plumbing again!
Their people were very professional and responsive to client needs and sensitive to our needs at odd times of the day. They made it into our Catalog of Services for further reference or neighbor requests.
We had a stopped up drain and water running over the sink onto the floor. They came right away and cleared the drain. They were fast and professional. I was so relieved and grateful!
Juan Escobedo
a month ago
They were awsome, they were there to address the issue in a timely manner.
Kaitlyn Ebbott
a year ago
We needed an emergency pipe repair since we needed our whole house water turned off until it was repaired. We called on a Saturday but they were not able to get out until Sunday afternoon. Their customer service was good and they kept us in the loop as to when to expect the technician.
The reason for the lower stars is because they charged $150 on the invoice for 2 parts that were less than $10 each. Unfortunately, the service we needed required welding, so I was happy to pay the fee for the labor. However, I feel like we got ripped off and overcharged for the parts.
Buchwald Office Manager
a year ago
Pure plumbing is your best choice for all your plumbing needs. They are quick, efficient, and detail oriented for every appointment. Give them a call, you will not regret it!
Everett Holiness II
5 months ago
Pure Plumbing provided prompt after-hours service when our shower backed up. Jacob came out and quickly found and corrected the problem. Quality service at a surprisingly affordable rate.
Eric came and cleaned out my main sewer and did great!
Karen Sanders
6 months ago
I called Pure Plumbing on the recommendation of my neighbor for a toilet leak repair. They came out the same morning I called and diagnosed that I needed new flange and wax ring which was installed. I did have some questions and talked to the Pure office that afternoon and was told a plumber would come by the next morning to go over the repair and discuss. I was satisfied with the repair and really impressed with their prompt appointments and Emery’s professionalism and patience with me. I will call them again for plumbing repairs.
Soila Martinez
2 years ago
The under mount sink became detached as a result of previous work done cheaply. I had a hard time finding a company that could do this type of repair but when I contacted this place (as a result of online review) they got me a quick quote and scheduled the repair quickly. I’m very happy with their service, thank you!
Uriel was great, fast, nice and did a great job on replacing our valves/disposal! Will be using them again.
Reese Anderson
10 months ago
Jacob came out and replaced my water heater, very professional and knowledgeable. I’d highly recommend.
Courtney Hugghins
7 months ago
Easy to schedule, prompt service and task was done well by Uriel and Amari. I will recommend Pure Plumbing and use them again.
melissa duran
3 months ago
Call to schedule an estimate for a backed up sink. They told me the window is between 10 AM and 5 PM. I called at 6 PM to see where they were. It’s 930 still not here. Not reliable! Wasted my whole day. Very unhappy.
Chase came out to look at my water heater. He was prompt, polite and professional. Communication throughout the entire process kept me informed. First time using Pure Plumbing. Will definitely use them again.
Pediatric SLP
a month ago
I recently had the pleasure of hiring Pure Plumbing, and I can genuinely say they far exceeded my expectations. We were so impressed with their work that we didn't hesitate to hire them again for a subsequent task. From the first call to the final sign-off, every interaction was professional, timely, and efficient. Their commitment to service and quality is unparalleled.
A special mention must be made for the plumber assigned to our job, Daron. He not only did a stellar job with the actual plumbing work, but he also took the time to explain the process, answer my questions, and ensure I was satisfied every step of the way. Daron’s attention to detail, patience, and expertise truly sets him apart. It's rare to come across such a dedicated professional who takes pride in their craft and puts the customer first.
I cannot recommend Pure Plumbing enough. If you want top-notch service coupled with unparalleled professionalism, they're the ones to call! Thank you, Daron!
Great team. Very fast and informed me of all options before making a decision. It was a pleasure meeting Uriel and will definitely call Pure Plumbing back for any future needs.
Hamine Mendez
4 months ago
Came early, Jacob & Marcos were beyond polite. Got it done asap & perfectly.
Shelby Sulaica
3 months ago
Dillon was wonderful and knowledgeable! Give him a raise 😃
Update: aww no problem the prices were great and I'm sure your company pays him well! Lol have a nice day 😊 def will be a return customer.
Kent Sohosky
8 months ago
Tankless water heater issue
Tobias Amorin
10 months ago
Gertrude Meeks
3 weeks ago
The tech. Daron was very timely, efficient and did great work. He fixed my leaking toilet, explained the needed fixes before doing the work and made additional needed recommendations. After him showing and explaining in a way I could understand, he also went ahead and fixed in a very timely manner. He made sure I was ok with all the work done before he left. I will certainly use again.
Debra kitchen
2 years ago
Jonathan was very professional and really intuitive. He called Ben out who was determined to find the leak. Yes, he did. Afterwards I called Ben because my dishwasher had to be moved and disconnected until leak was done. I was told once restoration company finish, he would come back and install the new one free of charge. I have a new plumber now. Love these guys and the Starbuck card. Lol
Federico Vizcarra
a year ago
Carla Carter
3 months ago
Clogged pipe! Cleared the clog and gave me details! After No one else could clear! Great service
Nathan Secor
5 months ago
Uriel was extremely professional and replaced my hot water heater quicker than I had expected. Will call them again for future needs.
Alice Vazquez
8 months ago
Uriel was amazing was very professional and honest, gave us all the information we needed to stop the emergency leak, gave us options for additional repairs and was very honest about the items that needed immediate attention and next steps for full repairs. Thank you Uriel!!
Karen Griffin
8 months ago
Uriel arrived on time and had all the parts to fix my faucet. He was very professional and friendly. I felt he was going to do a really good job and he did. My outdoor faucet had busted with the cold weather and I had been without water for 4 days. Never knew I would miss water so badly. I recommend Pure Plumbing and Uriel with a 5 star review. I think they will give you the same fine service that they gave me.
Very impressed and appreciative of the service and professionalism. Chase was both polite and extremely competent. Chase was probably the most respectful and personable service professional I have dealt with recently. Though it turned out not to be a plumbing issue (dishwasher related), Chase walked us through each step as he worked to locate the problem. Terrific job!
Daron did a great job…tested the new faucet and it had a leak too. He went to the store reinstalled and retested for leaks. Was very happy with his work and personality. Did his job and did it well. Will use this company the next time I need a plumber.
Great communication from tech, Jordan
Yossi Schwarz
a month ago
We’re easy to work with and got the work done quickly and easily.
My goodness! After searching for an emergency plumber to come out on a Sunday, having someone almost immediately respond to our appointment request was such a relief. Daron I showed up as soon as his other jobs were completed, and got us fixed up so quickly. His calming demeanor was wonderful during a stressful leaky situation. He not only turned off the water, replaced our leaky valve, made sure our water, pressure and temperature were sufficient, he did it all with wonderful customer service, and a smile throughout. Finding a company with great technicians that are so pleasant seems like a rarity these days, and we will now be customers for life!
Jennifer Renzas
a year ago
Marcos and Daren were very professional and very helpful. Would recommend to anyone needing plumbing service!
Even though it was after hours, Daron Branch came within 20 minutes and fixed the issue right away! Great job Daron, we appreciate it!
For an additional two issues Daron came, he did an OUTSTANDING job! The best plumber I have ever met. He went above and beyond. Knowledgeable, did a great job, super attitude, winning way! Man, I wish all plumbers were like Daron.
Patrick Wilde
8 months ago
Great information and quick and great job replacing both water heaters
They were very quick to respond to my call. I called at about 430 and within 2 hours Uriel was at my door. He was personable, and was able to explain what he was doing. He had the pipe cleared quickly and efficiently. Normally I try to fix things myself, but I will definitely be calling again to have more services that need to be done.
Doedoebird T
8 months ago
I had pure plumbing come out and find out why my toilet water was backing up into my tub in both restrooms. They came out, charged enormous fee to remove toilet and run a camera. Next, sent me invoices to do 20k worth of work to replace pipes with pcv. pipes In my front yard and under my slab. Turns out, my pipe busted near my pool in back yard and it only needed to be repaired in that area , costing less than 4k. Becareful of plumbing co.. they will try to sell more than needed. Needless to say I will not do business with this company again.
Had a scare and thought I had punctured a gas line. Chase came out and checked it within the hour on a Saturday. Ended up being ok and I didn't actually do damage. Thanks for coming out on a weekend.
Had an issue with water backing up in my laundry room. Called a plumber and they never called back. Found Pure Plumbing and was impressed by all the good reviews. They answered my call even though it was after hours and scheduled me for an appointment the next day. Daron was very professional, kind, and helpful. Definitely recommend them and will be using them in the future if I have any other plumbing issues.
lauri bacon
10 months ago
Jacob Morgan came and explained all I needed to know about replacing my corroded cast iron pipes. Friendly, courteous and respectful. Would recommend doing business with Pure Plumbing.
Plumber was a great guy. Was here on time and rebuilt my toilet tank in less than an hour. Well run company.
I would strongly recommend Pure Plumbing for any plumbing need. They were very responsive and followed up to make sure we were satisfied with the job. Thank you
They were considerate, patient and did an awesome job. I would definitely recommend them.
Claire Verinder
a year ago
Daron arrived to fix a leaky outdoor spigot. He immediately diagnosed the problem, provided a quote, discussed the risks, and when I approved replaced the exterior faucet within minutes. He tested his work and made sure the water was properly turned on and run through the house. He was a pleasure to work with. I will call Pure Plumbing again in the future for my plumbing needs and hope Daron is the technician sent to the call.
Jennifer Hendricks
8 months ago
Emery was very professional, kind and attentive to what was needed.
Kimberly Krebbs
9 months ago
Uriel was great!! 5 stars!!
Glynn Wilson
5 months ago
Jacob did an excellent job, professional and on time!
Daron and Omari we're great! The most friendly, professional and helpful plumbers we have EVER had at our home. Thank you so much! Highly recommend!
Daron was incredibly helpful with tightening my toilet and stopping a leak. He was quick to arrive, diagnose and solve the issue. He is also very kind and great at explaining what was going on throughout the process.
Helen Campbell
a month ago
The work seems to be well done. The water leak is gone.
mahesh menon
3 months ago
Very professional and responsive! Dillon was super helpful!
I had a fantastic experience with Pure. My garbage disposal was on the fritz so I called them at 7:30 in the morning and they answered immediately, got me scheduled for same day service and arrived on time. Daron was amazing and very professional. I kid you not he fixed my disposal in under 10 minutes. I would definitely recommend Pure. 5 stars plus!
Daniel Banegas
a year ago
Darion has the greatest customer service I’ve experienced along with his partner. Found the problem within minutes and fixed my issue. I would highly recommend pure plumbing to my friends and family.
Labecca Brackley's
7 months ago
I had Ariel come out and he was awesome! Saved me big time!!!!
Pure Plumbing came and looked at my water heater when we weren't getting any hot water. They got me in as quickly as they could, were prompt, and very professional. They put in a new water heater for us and after the installation, they have been following up with us to make sure we were happy with their service! Very pleased with Pure Plumbing and will definitely be using them in the future!
Jeanette Barrett
10 months ago
Very nice and very informative!
Travis Gilbert
4 months ago
Yurriel was our technician. He was pleasant, professional and did exceptional work.
Daron came on a Saturday morning and got our water heater up and running. He was so professional and answered all our questions completely and with patience. We have found our new plumbing company. Thank you Daron.
Kristian Leigh
a year ago
This is my second experience with pure. Chase came out today and fixed my shower which was leaking into the wall and my son's toilet. Last time they replaced two different toilets for us. Great service and they follow up to make sure you are happy.
Faith Watson
11 months ago
Jordan and Omari were fabulous. They were very professional and friendly. They knew what needed to be done and did it in a prompt and professional manner. Jordan explained everything that needed to be done and why. He found the hot water heater leak and advised us promptly that we needed to correct the problem. He left the house and within 5 minutes it started to leak. My husband called him and he came back and cut the water off. He was here the next morning to replace the water heaters. We were very pleased with Jordan and Omari. I highly recommend Pure Plumbing Thank you. Faith Watson P. S. They get 5 stars this time and the first time they came.
Jacob was excellent in identifying a problem so quickly and replacing an igniter in my tankless water heater. He explained everything easily and showed me what needed to be done. I would highly recommend.
Jacob was great - got here quickly, diagnosed and repaired the issue quickly as well. Excellent service!!
Swastik Jindal
11 months ago
Jacob was great, super professional and detail oriented. Really extensive with the camera inspection/scoping test giving us the info we need before buying our new house.
Jordan and Aerial did a great job fixing gas leak and replacing gas line from home to meter.
Jorge Rodriguez
9 months ago
They were there same day
Its absolute wait of time. I have scheduled an appointment and no one turned up within the given 2 hour slot and when inquiring I was informed that my appointment is moved. I had to waste 2 hours of my time waiting for some technician to attend my request. I had to cancel their appointment. No professionalism!
Steve Schrader
a year ago
Very good experience. Creatively fixed problem to resolve issue and avoid larger expense.
Katherine Lopez
a year ago
From the first phone call to payment, this company has the best customer service and response times. We hope we don’t need them again, but if we do, we know we are in good hands.
Jonathan Silvestri
6 months ago
Jacob and Marcos were phenomenal! Found Pure Plumbing from their phenomenal Google reviews, and super happy we did! They were excellent, professional, extremely quick and responsive, and did a fantastic job. We had a laundry list of plumbing needs, headlined by installing a tankless water heater system, and they were fantastic through the whole process!
As a first time homeowner, I could not be happier with the service! We will definitely be repeat customers for our future plumbing needs!
Put in a request for plumber to reinstall gas line from stove to gas pipe at the wall. Company called me first thing in the am saying they could have someone this morning. Technician showed up did the install and was very nice and easy to deal with. Fair price too!
Patrick Frederic
a year ago
Daron did a great job. Will definitely call them again.
Gracie Blanchard
2 months ago
I called Pure plumbing when none of my toilets were flushing, maybe one was draining so slow and I had a full house of family over for the holiday weekend. I was worried no one would be able to make it out but Uriel Arriaga came out Sunday and worked on my home all day and found the problem. He was able to make my toilets and showers usable for a day or two. We recently bought the home and the clean outs were compromised and did not know so they hurried back a day later dug in two locations, got clean outs installed and cleared out the pipes where the camera kept getting stuck. He did this all in one day! Him and his team worked from 7 AM TO 7PM to get the problem solved and I could not be more grateful. I will definitely be using Pure Plumbing for ANY issues I have in the future. Uriel is very knowledgeable and very informative and made sure we understood everything and even informed us of issues that may arise and what he saw while working on the house. He cares about his clients and had the best customer service!
Gannon McCahill
4 months ago
Great service and nice staff
Dillon was on time, immediately identified the problem, and got everything fixed quickly. We'll definitely be calling Pure Plumbing for all future plumbing needs!
Wow. Daron was great. Super responsive, quick, informative, and quality work done. He explained everything clearly and was totally honest. I plan to have him come back out soon for more work. 11/10!
Shelley Sturges
2 years ago
My outside faucet cracked on a Saturday and I had to shut off the main water. After working thru dealing with property management company Pure Plumbing arrived in less than 30 minutes. Ben was awesome, dispatch people Courtney and Danny also so easy to work with. Would definitely call again!
Daron and Marcos came to the house and did a wonderful job! Highly would recommend!
Lanessa Arnold Jenkins
2 months ago
After calling 10+ emergency plumbing companies at 11:15pm on a Monday night with no luck we finally found Pure Plumbing and technician Daron!
Daron arrived to a flooded house, but diagnosed and resolved the issue with ease and a peaceful energy.
He quoted a fair price and installed all parts next day. Leak was 100% resolved in less than 12hrs.
If you want a responsive, fair and competent plumbing service choose Pure Plumbing!
This was a great first time experience. Blockage removal same day I called in and reasonable priced. Would use again.
Sobeyda Contreras
6 months ago
Uriel y Marcos. Muy buen trabajo,super responsables.
I called several plumbing companies for a break in the main water line going into my home. Pure Plumbing was the only company that could get someone out the same day to address my problem. Believe me you don’t know how important it is to have water until you don’t have water. Uriel and Marcos stayed late in the evening to replace the water line to ensure we had water to bathe, cook, wash clothes and flush the toilet. They were the utmost professionals informing us of each step of the process and responsive to my concerns. I highly recommend Pure Plumbing you have any plumbing issues.
Derek Bateman
3 months ago
When your hot water tanks fail, timing is rarely on your side. This was exactly our experience when our water heaters broke down late Monday night. In our hurried search, we found Pure Plumbing with the promise of 24-hour service. We found ourselves speaking to Daron Branch, who assured us he would be there as soon as he could. True to his word, within an hour, Daron was at our doorstep. He was professional and kind to our concerns. He quickly diagnosed the issue, identifying additional potential problems and presenting a plan to address them all.
Daron was back the following day to replace both hot water tanks within a matter of hours. Our experience with Daron was amazing. He has exceptional customer service and this places him as our go-to professional for all future plumbing issues. Companies like Pure Plumbing, and individuals like Daron, remind us of the true meaning of quality service. They deserve to be recognized and commended.
From our family to yours, thank you, Daron. Your assistance was invaluable, and your dedication to your work is truly appreciated.
lauren rodgers
5 months ago
Glad Daron B showed up same day to address my problem. He was friendly and had excellent technical ability!
Jordan Blaine repaired our leaking pipe and thoroughly tested the repair afterwards. Jordan did so with a professional attitude, and made sure his work was to our satisfaction before he left. We will definitely use Pure Plumbing again.
Richard Sprouse
9 months ago
Pure Plumbing did a great job of locating and repairing a break in my sewer pipe. All of the employees were very respectful and the company is good with communication. One concern I have is that their phones are not answered after business hours even though the web site says they are available 24 x 7. My job required 3 visits. The first visit was to identify the problem. This work done by Jacob who was very knowledgeable and professional, I highly recommend Jacob. The second visit was a man who dug up the pipe. My main concern was the third visit when they made the repair. The crew seemed a bit unprepared and had to make 2 runs to get new saw blades and glue for the PVC pipes; furthermore, I had to provide them a spotlight to work because they only had cell phones for lighting. It took the crew 7 hours with many attempts and calls to the more experienced coworkers before the pipe was finally repaired. I give the repair crew kudos for their dedication to getting the job done right but it took far too long. Overall I would highly recommend Pure Plumbing. I have used their services twice and found them to be very professional and good at keeping their customers informed.
Hannah Fisher
5 months ago
Jacob was awesome. He came in and gave us a quote for a new hot water heater and replaced it all in the same day! Jacob and the individual that helped him with install were incredibly nice and professional.
Jacob was professional and got here quickly to fix a burst pipe for us after-hours on a Friday.
Delicia Judge
8 months ago
Top notch customer service and expertise. They came and took care of my defective Roman style bathtub faucet that was leaking water and had to be replaced. Uriel was outstanding in his assessment and the actual repair work that was performed. Highly recommend.
Carol Russell
9 months ago
Uriel arrived as promised, was professional and efficient. While here he evaluated other plumbing items and gave estimates for each. Once the job was completed, he and his assistant were on their way. Thanks Pure Plumbing!
Had gas line hooked up to new gas range. He was here 45 minutes. I felt like imI was overcharged for the work done. He had to saw a new hole in my cabinet, but still. Nice guy though.
Pure Plumbing came out during the February snow and ice storm when everyone else was closed. They promptly repaired the clogged drain at reasonable service fees. We called twice to request a quote for further services and never got a call back, thus the 4 star rating.
Rui Benevides
3 months ago
Under sink leak
Jordan was very responsive. He gave me good advice and solutions
I actually had them come out for a quote & hookup but I was able to handle the hookup myself. The quote was for unhooking kitchen appliances as I am having counters removed and new Quartz install. Daron was a very nice and professional young man. The only thing I was not happy with was the booties they used in my house. The booties have rubber on the bottom and therefore left scuff marks everywhere Daron walked through. I would definitely you Daron (Pure Plumbing) again but would ask that he doesn’t wear the booties. Thx Daron
Uriel did an awesome job!
Jason Briscoe
10 months ago
Jordan installed a flow-tech system along with water heater flush. I was considering a salt water softener, but Jordan proposed the flow-tech option based on location and no drainage available. I will follow up with satisfaction of the flow-tech after 90 days of usage.
Peggy Williams
10 months ago
Excellent service by Jacob and Emery. Very professional and efficient. Really appreciate these two men and the job they did for us.
Absolutely fantastic plumbing company! Had a busted pipe, and while other companies told us it would be 24+ hours, Chase from Pure Plumbing was here within 30 minutes of calling. Fixed our problem quickly, couldn’t ask for a better job done! Cannot recommend them enough.
I've used pure plumbing twice now. The first time Jordan was extremely responsive and took care of my slab leak promptly. Today, Daron and Marcos were great techs who came out and worked with me on fixing a variety of issues. I highly recommend pure plumbing for the quality of their work and their professionalism.
Samuel Maldonado
a year ago
Called in to have a pipe repair and Courtney answered the phone she was very professional and answered all my questions
Jordan’s urial we’re amazing! Super professional and did quality work. Would recommend to anyone
Daron was awesome. Highly recommend.
Daniele Stroud
2 months ago
I am very pleased with the service I received. The service technician did an outstanding job. He was very nice, professional and proficient. The job was neatly done.
Daron and his apprentice Marcos, timely, quick, thorough, very professional. I would definitely recommend them.
Randolph Shaheed
a year ago
Omari Wheeler and Chase Bennight the people that you sent out here, I am very satisfied with their personality with their professionalism and it sounds like that they know what they're doing so I'm a very pleased customer and I would ask that anyone to use your people for their plumbing needs.
Kimberly Bankhead
11 months ago
Uriel had great customer service and he was very personable.
Uriel was great! Very fast service and transparent pricing.
Joseph Walker
3 months ago
Replaced leaking pipe below the kitchen sink.
We were experiencing water leaking from an unknown source. Our carpets were getting soggy on the other side of the wall. I called Pure Plumbing and Daron was at our facility within the hour. He quickly found the source and fixed the problem. We had a faulty hot water heater that started to leak. I specifically asked for Daron because he is familiar with 2 of my facilities. Not only is he consistent, professional, knowledgeable and fast -- he's very patient when explaining the problem and going over the solution. I'm not a plumber so I REALLY appreciate him using layman's terms when explaining the process. The price is very reasonable, and the quality of the work is exceptional! Daron has repaired and installed fixtures in the past, but this time was an emergency and I'm SO grateful he was able to help us as quickly as he has. I will certainly keep PP on speed dial. THANK YOU, DARON!
Morrie Meltzer
a year ago
My tech, Dillon was prompt, quick and got the job done without any issues. He came in, determined the problem and fixed it. It you call this company, ask for Dillon. He'll get the job done right the first time.
I couldn’t have asked for a better service. I can’t thank Courtney enough. She made it a fast and easy experience and now I have a place I can trust and recommend to my family and friends.
I am happy with this company , my first time services is today I did will call next time any problem
Tara Richardson
8 months ago
My pipe busted. When I called they were prompt in setting up an appointment with a 2hr window. No waiting all day wondering when they will show up.
Uriel and Marcos (my technicians) even called 30mins beforehand. Uriel and Marcos were both polite, professional and helpful. I appreciated them checking out the plumbing in the other flooded areas in my house.They did an awesome job. I will definitely refer Pure plumbing to my friends.
Thomas Laswell
2 months ago
Needed a GAS line redirected in order to install a wall oven. The project was odd, other companies refused to even quote it. Job done well, and they met and exceeded my expectations.
Mrmostafa Mohammsdi
11 months ago
Chase was very employee and did a good job
Nicole Elliott
3 months ago
Most companies advertise 24/7 and aren’t able to fulfill that statement. Jacob, came out at a late hour to help look at water leak in my kitchen and reassured me that the leak wasn’t a huge deal and ensured my pot filler was no longer leaking before he left. He took the time to explain what the potential issues were and gave us anything from the worst case to best case scenarios. He was very detailed and extremely polite and professional. With him simply answering the call last night, we found our go to for our plumbing needs! Highly recommend!!!
Thais Alexander
9 months ago
Jacob Morgan was spectacular. He even spent time showing my husband what he can do to resolve any future similar water heater challenges. He will be my first pick for any future needs. THANKS JACOB!!!!
Mr. Jordan was very professional and knowledgeable about my plumbing needs. He is highly recommended and I will be using Pure Plumbing again. Thanks
Billy Lee Davis
9 months ago
Uriel was very helpful. They did a great job.
Isidro Gonzalez
3 months ago
Daron was very professional and friendly. He explained what caused it. He cleared the main drain quickly.
DeWayne Manning
a month ago
Tim and Daron were awesome and solved problem quickly.
Daron came to my house to perform a small repair. He was very personable, knowledgeable and eager to answer all my questions.
He explained in details the issue and was able to make recommendations quickly.
I recommend Pure Plumbing and Daron 100% and will use this company again based in the great service I received.
jorge norena
3 months ago
Outstanding! I was desperate for help and they came super fast. Their representative was very professional. Would definitely recommend them.
Our experience with Pure Plumbing has been exceptional. Their frontline customer care representative, Destiny, is professional, polite, and helpful. Our service reps, Chase B. and Uriel A. were impressive with their knowledge, honesty, and courteous respect for our time. We highly recommend this company to solve your plumbing needs!
Matt Harrison
9 months ago
After showering the shower faucet wouldn't shut off. We took apart the faucet. We tried to shut off the water to the entire house at the street but didn't have the key. We had to call the fire department to come turn off the water. The next morning (Friday) I called our landlord who couldn't send someone out until Monday. We couldn't go an entire weekend without water to the house so I asked for recommendations and was told Pure Plumbing. From Billy who answered the phone to Uriel who performed the work, Pure Plumbing was top notch. We were told someone could be there the same day. Uriel came out that afternoon and knew exactly what needed to be done and had the correct replacement part on his truck. The pricing was fair and Uriel got the job done in less than an hour. We are so grateful to have running, but not leaking, water again!
Frankie Hernandez
2 months ago
it was quick and simple friendly
Pure plumbing techs came out to my home and installed a new customer supplied toilet and did a excellent job I was very pleased from the time I got on the phone with with the customer service rep courtney who was very respectful and polite all the way until the tech left my home overall great company
Very polite and professional
Shideh Sharifi
9 months ago
Uriel Marcos did a great job. 10/10
Karin Signer
9 months ago
We are very impressed with this company. Uriel did a fantastic job installing our new garbage disposal and replacing some of the pipes. I highly this company and Uriel and will definitely call upon them for any future issues.
Outstanding work and very professional. Dillon and Omari repaired a leak in my front yard and were extremely knowledgeable and professional. The Company actually CARES about it's customers. Leak was repaired at a reasonable price. Ask for Dillon and Omari. Both were great. I will use this company in the future!
Outstanding work! Tech did a great job in servicing the issue. Offered insight into some further solutions in the event the problem reappears. Bravo, Pure!
We've had the same two technicians - Robert and Omari - out a few times now, and they've been very kind and professional each time. Their rates are reasonable, their work is excellent, and I overall just couldn't be happier.
Had to call as per tenant to check the toilet and the sinks to make sure every thing was good , Mr Uriel came and he did great job on educating the tenant . Thank you sir
Thomas Van Alstyne
8 months ago
Robert showed up quickly and determined the cause of our leak. He made the repairs very quickly and made a referral to a restoration service. Thank you Robert!
Dawn Goodgame
6 months ago
Uriel was on time and very professional. He replaced both of my exterior faucets, raising one of them that a previous plumber was just going to cut and would have left too low in the ground. He also gave me tips on some other things he saw. Overall a great experience. 5*
Great customer service Courtney was of great assistance and so were the guys that came to my house and got me fixed.
They did flush on my tankless heater 3 months back, signed me up on the yearly plan. Today jordan and Omari showed up as schedule to perform inspection on my plumbing system before winter start. Both technicians were well informed and check each and every place that had plumbing. Good company and professional people. Highly recommended!!!!
Jolie Cotten
4 months ago
Very professional, technician was excellent! My only feedback would be for the communication to be more specific around time of service and updates to be more detailed around expectations. Otherwise a great company, honest and easy to work with.
Joshua Fisher
11 months ago
My service with Jacob was excellent as expected. Definitely recommend to anyone.
Melissa Kern
9 months ago
Omari and Jacob were very helpful and friendly. Jacob took the time to explain everything to me in detail and work out a plan that was manageable for us to get the work done. They worked quickly and were very communicative throughout the process. Thank you both!
Daron Branch came out to our home for what we thought was a dishwasher leak but ended up being a slab leak. He was extremely thorough to determine where the leak was and worked really hard on getting it fixed properly. We really appreciate how much time and care he took to make sure it was fixed properly and when we need a plumber again, we will call Pure Plumbing and specifically ask for Daron. Thanks Daron!
Patricia Davis
4 months ago
Very nice young man. Good work ethics.
Jennifer Johnson
4 months ago
My experience with Pure Plumbing was top notch! Uriel was my plumber who came out on a late night call to my house and arrived within a half hour. He was able to tell me the issue and fix it with no issues. I recommend using this service and ask for Uriel!!
Mike Wiginton
10 months ago
Uriel was great!
Repair was completed with no problems. If needed, I will use Pure again.
Lisa Barrett
3 months ago
Outstanding service!! Came and looked at water heater and 24 hours later new one installed! Thank you for your exceptional business!!
Mr Incontrol
7 months ago
Vijay Dasappa
11 months ago
Uriel is very professional and nicely.
URIEL: MUY PROFESIONAL BUEN TRABAJO. GRACIAS
David Hernandez
5 months ago
Jack and Marcus took the time to listen to my issue and gave me a proper and professional solution. Called and received service same day. Highly recommend this company!
LARKINS CUSTOM RENOVATIONS LLC
10 months ago
Jordan came out for an emergency call and replaced a check valve in the backyard of my property. He also restarted the hot water heater. He was very professional very knowledgeable. Take the time to explain everything to me and show me the processes completed. It will definitely be using these guys again.
Scott Miller
11 months ago
Jessie Whitfield
5 months ago
Uriel did great job on fixing our leaking pipe. Added foam to protect the pipe from cold.
Gloria Webster
a year ago
Jordan,was professional in removing old faucet, and installing the new faucet. No leaks! Thank you all.
GLORIA W.
Chase and Uriel were great! They showed up on time and worked quickly to install our two toilets and new vanity. They kept me informed throughout the job and even cleaned up after themselves at the end. We will definitely use this company again, thanks!
Vasudha Ramaswamy
2 years ago
Jonathan and Jake were very professional, on time and delivered great service. They installed a water filter that we bought separately and made sure connections to other appliances like garbage disposal are working correctly. They waited until the tank filled up and the water is filtered. I highly recommend their services for anyone wanting to do a plumbing job!
Kevin Garvin
7 months ago
During the freeze we had a drainage backup. Every other plumber was unable to book us for 2-3 days. Uriel came out same day and after a couple hours the issue was resolved. He was very professional and quick. Great work!
Thank you Pure Plumbing!! I had a small water leak in the wall and the company was able to get me on the schedule immediately. Uriel and Omari came out and diagnosed the problem quickly and replaced my old hot water heater and repair the leak. They were very professional, courteous and did a great job. The price was fair and I would recommend them and the company again!!
Admiral Zaal'Koris
8 months ago
destiny madison
a year ago
By far the BEST customer service I have ever received. LOVEEEEEEEEE DANIEL his customer service was on point. Service was excellent, great time management and they made this process so easy. Great people great company 1000000% would recommend this company to anyone in need of any plumbing issues
I had just purchased a new house and was looking to replace the bathroom plumbing, so I called Pure Plumbing to come diagnose the issue. Before replacing it our knowledgeable technician, Uriel, identified that the faucet pipes were extremely loose and needed securing to avoid future water damage. I hadn't accounted for this repair but Uriel provided his I hadn't accounted for this repair but Uriel provided expert opinion and guidance on the work.
I went ahead with the repair work instead of the new fixture install and boy am I glad I did. Uriel did an excellent job making the repair which required opening our wall to get to the pipes, sizing and installing a wooden 2x4 to secure the pipes which were loose and rattling. It was a long job, done really well and my bedroom, where he cut the sheetrock, was left clean. Highly recommend Pure Plumbing and Uriel, thank you!
Mary Jo Betzen
5 months ago
Excellent! I'm very grateful to have found Pure Plumbing and would highly recommend this business to anyone. My water heater had a terrible leak--on a Sunday--and Jacob replaced it the same day!
Jacob and the Pure Plumbing team,
Thank you so very much and I am deeply grateful for your help today!
MJ
Malcolm Woodruff
a year ago
Streams of Joy Dallas
4 months ago
Uriel Arriaga is an absolute life saver! Thank you!
Erin Williams
9 months ago
Came out and replaced very quickly. Uriel was very nice and explained every step of the process.
I cannot say enough about how impressed I was with their service! Daron was so professional and clearly has a strong work ethic. They had a lot of work to do and completed it in timely manner. Initially when he came to assess the problem he was thorough in his inspection and explained everything he was doing. He made a very stressful time much easier to deal with!
James figured out the problem very quickly and resolved my water leak the day it was discovered. Great service at a fair price. He sent me the pictures as well for my record keeping purposes. The whole thing was over in about 2 hours!
Steve Janssen
7 months ago
Melissa huebner
9 months ago
Richard was very professional! Helped unclog our kitchen sink at our airbnb. I will definitely be using them for plumbing issues. 100% recommend!
Byron Bruce
10 months ago
Jordan did a great job on the installation easy to work with and reliable. Competitive pricing. Would recommend
Jordan and Uriel did a great job
Pure plumbers are awesome highly recommended
Jordan Blaine provided excellent, speedy, and professional service. Was installed within 6 hrs of my calling in.
Highly recommended.
Jordan was prompt and polite, and did a great job on our plumbing repairs.
Veronica Verdecia
2 months ago
My husband and I have joked that if Pure Plumbing moves, we are just going to move with them lol. Everyone that we've been in contact with at Pure has been absolutely exceptional and I will never use a different plumber if I can help it. We've had to have them come out for several problems in the past (leaks, bathroom installs, water heater, etc.) Today Daron installed our new kitchen sink and we could not be happier. Super professional, on-time, very kind, and went above and beyond cleaning up after installation was complete. Everything was excellent, thank you Daron!!
Christopher Raymond
a year ago
Jacob is great, company is very professional! Went above and beyond repairing my gas line
Jose Granados
2 months ago
The best worth the time to call
Yusuf Ali-shorkar
9 months ago
Since using Pure Plumbing the first time this year for a sink valve replacement, they’ve become our go-to plumber of choice. Uriel came by to do a “winter package” and inspect our plumbing and do some winter maintenance. Uriel and all of the service team we’ve worked with so far have been absolutely professional, courteous, and friendly. They know what they’re doing. It’s great not having to shop around for other plumbers. We know exactly who to call for our plumbing needs!
Ric Mulligan
11 months ago
Uriel came out and was friendly and efficient! He had our problem solved within an hour. I would definitely recommend
James arrived on time, completely professional and super knowledgeable. He was able to assist with my immediate ask for an estimate for our inspection request. He was extremely thorough and polite. Will be using this service for all plumbing needs!!
Stephen Chapman
2 months ago
Pure plumbing thankfully helped me late Saturday on July 4 weekend repair a water leak. Dillon was professional, competent, and pleasant while swiftly performing the necessary work.
Dispatcher LoneStar
a year ago
Daron Branch is not only extremely friendly, he is very knowledgeable in all things plumbing. He made suggestions and recommendations and identified items that need immediate attention as well as items that could wait but would need to be addressed in the near future. I could not have been more happy with our serve. We will ask for him when we need any plumbing items addressed going forward. Thank you PURE Plumbing and thank you Daron!
Uriel was the representative - he is freaking good! Communicated extremely well, professional (put shoe covers on although we are doing remodeling).
They get 5 star rating for doing everything well.
Darin Branch, ladies and gentlemen. I don't know if you can request certain people for service, and I'm sure the rest of the employees at pure plumbing are good, but I think I just dealt with the most competent and honest plumber I have ever met. The number is saved for all future plumbing needs. Fact. It's hard to find people you can trust, like a good mechanic, or a doctor, or an electrician. Thank goodness I found these guys! For this job and all future plumbing needs I might have! I had a backed up sewer drain and ended up having to hydro spray the entire line. A snake would have been a temp bandaid. The nasty solid grease chunks that came out blew my mind! At no point in the process did Darin try to oversell or upsell me on anything that he didn't think I should consider. He was polite, considerate when entering the house, and explained everything to this curious customer (I tend to ask a lot of questions through the whole process). We have cast iron and PVC under the house, and with any 60-year-old cast iron piping it will need to be replaced at some point. Guess who's going to do that for me? Thank you so much to Darin and the guys at Pure Plumbing!
Anthony Mistretta
a month ago
Daron was great and fixed the issue quickly.
Michelle Mosley
2 years ago
Absolutely amazing service! Jon Arnell came out and was able to diagnose and repair our mainline blockage for us. He was incredibly professional and took the time to educate us on how to prevent the issue from happening again in the future. Reasonable pricing was an added bonus. Will definitely be using Pure Plumbing for all my future needs.
Good customer service. They do care about their customers and take care of them. Thanks for making everything right.
They were Professional and located the slab leak within 30 minutes. Very satisfied with the service.
Dusty Oglesby
10 months ago
The service and experience were incredible. Jordan the technician did a great job!
Kimberly Cloud
5 months ago
We had a major plumbing issue on a Saturday afternoon. We called Pure Plumbing and they came out at 8:30 on Saturday night to help us. Daron was amazing! He was professional, knowledgeable and completed the repairs quickly. The price was very reasonable too given that it was an after hours job. We will call this company again for all future problems. We highly recommend!!
Chase came out and was very knowledgeable about what was going on. He talked us through what he was doing and fixed our problem. I highly recommend Chase to do your work. I will definitely use him again.
Daron was the representative that serviced my home today. He quickly identified what was causing leak in Kitchen Sink piping. He made a recommendation that would fix my problem and prevent future issues with other piping in the house. Unfortunately it was more than what I was prepared to spend at this time. He then presented a lower cost solution to fix my immediate issue. I appreciated having both alternatives. He then performed the repairs in a timely manner. I'm very satisfied with the work done and information I received for any future issues. I will be using Pure Plumbing in the future and will request Daron.
I am changing this from 1 star when I called this morning and no one answering the phone to 5 star after technician, Uriel Arriaga, spent 3 hours and got our life back to normal again. Uriel came shortly after the call and did some investigation to find out what caused the flood in the laundry room and the bar on the other side of the wall. He explained to us the options and got on with the job. What I liked about him was that he was careful around my house. He wore protectives on shoes so not to get my carpet dirty. He cleaned up after he was done. He really cares about the customer's needs and concerns and went above my expectations. Good job, Uriel!
Felicia Smith
4 months ago
Big thank you to Daron Branch, quick response and fast repair at an affordable price.
I will forever be grateful for finding Pure Plumbing. I had a leak I could not get taken care of due to work and my wife called Pure Plumbing. She said the experience was so easy and professional from the time Courtney got on the phone with her all the way thru the tech coming out to make repairs. I will definitely use them again and refer friends as well.
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