Called on a Sunday to have a clog fixed. The first time I called they were very sweet and attentive on the phone and said they would have someone out right away. 3 1/2 later I called to inquire about an ETA and a gentleman answered and said “Oh we won’t be able to come out today ma’am”. I said that this was not what the first gentleman had said, and he said “well one technician is out of town, one lives in Levelland and had all of the gear, but can’t do it today.” I asked why they couldn’t call and tell me that this couldn’t be done today, and they said “well the guy you talked to first wanted me to do it, but I’m watching my kid and can’t come.” I said I understand but that I could have been working on getting another company out to fix the problem. He said “I’m not sure ma’am, if you notice I answered the phone and not the other guy, he didn’t tell me that you weren’t notified.” I just really don’t understand the lack of communication? I understand not being able to do the job, but why not say that? I see that there are several 5 start ratings, and that’s promising, and maybe I just had the bad experience, but this company really needs to work on their communication skills. If I could I would have given them zero stars ⭐️
