Ground Up Services

Brian did an awesome job installing a new hot water heater. I called him he showed up next day. Very professional. Showed up on time. In an out in under an hour. New heater works great. Even got a follow up text to make sure all was working great.

Thank you Brian.
George E. Fort Worth, Texas

Brian is a professional who gets the job done when he says he's going to get it done. He's on time and I would definitely use him for any property that I have.

Water heater services provided by Ground Up Services were great. Soon after installation an issue came up and the technician immediately responded and fixed it. Prices were very reasonable and much better than other competitors. I recommend this company.

Communicative, fast, reasonable!!!

I am grateful for the level of integrity that Brian demonstrated in his services to us. My experience with Brian and the installation of a new water heater was a most unusual experience in our currently compromised and controlled world of falsities everywhere.

My need was immediate and also required consideration of funding. Brian was attentive, understanding, heart felt and open with information. He sincerely cared that I didn't have hot water during cold and rainy weather.

The pricing is beyond fair for the labor performed especially as others who are charging 3, 4 and 5 times as much...because others will pay it blindly.

He was considerate, diligent, focused and timely along with follow up on his work. Brian was clear on price with no hidden up charges. Goodness, even laid a tarp structure from the vehicle to the house in the rain to ensure minimal tracking.

He explained how to relight the pilot light if needed and how to perform a yearly easy to do cleaning maintenance to add life to the heater and minimize the sediment buildup.

Perhaps this sharing will benefit someone else when seeking similar services and comparing to all the many overwhelming choices.

Brian stands out as service to others over service to self. Refreshing and most appreciated.

Had Brian come replace a water heater, Job was done, Brian was paid but invoice was never received. He will tell you he will send invoice or receipt and never will. A week later contacted him everyday and still has not send a invoice how hard can it be to send someone a receipt of the job they done.

Great service super nice guy very clean super fast will use for now on on all my house very good prices thank you for such a great job

Worked with Brian and it was honestly one of the best experiences I’ve ever had with a contractor I’d never met. Prices were as advertised, disclaimer of potential additional costs for the job were given before arrival (just a few bucks in parts that he went to Home Depot for and showed us receipt ((even told us he didn’t use certain parts and didn’t charge us for them)) only like a $40 difference).

We didn’t have the most typical of situations, but he offered a legit solution that would keep us within the original quoted price. Let us know the pros and cons of each choice.

Job was done quickly and professionally. Brian even check back a few days later to make sure everything was still working properly.

I would recommend these guys to my family and friends. A+++ service.

TL:DR - best price, super fast, professional and honest.

We built our house 15 years ago, and one of our three water heaters starting giving us problems last month. (That's pretty good!) It would start out hot, but would run lukewarm within a few minutes. Researching it, it looked like a dip tube, which is a very minor repair, but with the age of the unit, we wanted to just replace it.

I used one of those sites to get quotes from several companies. Most were quick to call, with some giving quotes over the phone and others coming out, but they were ALL much higher than I expected. I tried calling all our local plumbing companies. I ended up getting about a dozen quotes, and they ranged from $1275 to $1685, except for one that was $2503.

Then I searched on Craigslist and found Brian's post there. He was advertising $640 for a ground floor install or $740 for a second floor (like mine). That was so low that I had to call to make sure that wasn't JUST the labor charge. He confirmed that was the whole price. The only surprise would be $15 per line if any of the lines needed a flex hose installed.

Brian was delayed getting here, but he was proactive about letting me know when he would be there. Most of the other companies just gave me a 4-hour window (just to get a quote!) and if he had done that instead of setting a specific time, he would have been inside the window. I was flexible on the time since I work from home, so it wasn't a problem at all.

Unlike most companies (who sent out two guys, just to do a quote), he was working by himself. You can tell he had a lot of experience by how easy he made it look to get the water heater upstairs and the old one down. He had the new one installed, the old one loaded on his truck, and everything cleaned up within 90 minutes of the time he arrived.

One line needed a flex hose installed. My total bill was $747. That was over $500 less than the next cheapest quote, and less than 1/3 of the highest one. And the ironic thing is that the water heater he installed was the EXACT same model that the $2503 company quoted.

With two other 15-year old water heaters in my house, I know who I'm going to call when the next one needs replaced.

Brian is a true professional, I don't know how other companies can compete. His prices are almost half and he uses the same brands. You can really tell he cares about his customers and has a passion for what he does. If you don't give him a shot you must not like saving money.

Had him put in a new Hot water heater yesterday. Super nice guy, GREAT price, and he was on time. He was honest too.. I gave him eight dollars too much and he counted it and came back with my change! Don't hesitate to call this guy.

Very professional , on time and right pricing.

Great price, professional and very knowledgeable in plumbing. Would highly recommend.