Flat rate plumbing - Grand Prairie

Great Service

Roy has done plumbing jobs large and small on our house for 20 years. He is prompt, reliable, does great work and backs up his work always. We 'shop small' to support local contractors and businesses every chance we get and Roy is our go-to for all plumbing needs. Highly recommend him and his work.

Great work with real professionalism. Mr. Adams with fix your problems without raking you over the coals.

I rarely give five stars unless well deserved but, Flat Rate Plumbing is by far the best plumbing company that I have ever hired. Flat Rate provided professional service, the plumber was extremely knowledgeable, and friendly. If you are ever in need of an awesome plumbing company please contact Flat Rate Plumbing, you will not be disappointed.

THE BEST NEIGHBOR YOU COULD ASK FOR

Hi all, this will be a lengthy review but it is the least I could do for how much Roy has done for me when he had no obligation to.

We'll start this review from when the damage/failure you see in the pictures started flooding my walls in the corner of the house.

I turned off the water and immediately called my home warranty (the worst, you'll see later on) and requested service. They couldn't get anyone until 3 days later, but they said I can request an out-of-network contractor. One quick Google search later and I found Flat Rate Plumbing. I tell Roy over the phone what happened and he immediately told me what the problem most likely was and how much labor & parts would cost. That's what I immediately liked about Roy, he was honest and didn't try to be vague with me that I have encountered in the past with other businesses. True to his word, Roy came at the time he said he would the next morning. He even texted and called me before to let me know he was on his way. We chit chatted for a bit and he went to work, and at the end of it all, the cost came about to be what his estimate was on the phone. Note, he didn't do the brick work. My father in law did, as Roy was very honest over the phone prior that he only deals with the plumbing part of the work and not brick-work, He said that he would have broken the bricks apart and/or cut the drywall from the inside. But again, his honesty is what I appreciated.

From the pictures, you could see the before and after. A wonderful job but most importantly, Roy was someone you for sure had no regrets in paying for his top quality work and attitude.

Now comes the home warranty part....

Obviously they didn't want to reimburse me for Roy's work as they said the problem was the outside hose bib (lol the freaking faucet that barely costs $10 at Home Depot, google it). Because yes, I would love to pay $75 to have someone come out and replace the little $10 faucet for me. Anyways, they needed the invoice... I provided. They then said they needed a description of the problem on the invoice (which they didn't notify me before when I asked prior to the whole process of what I would need as to make the whole reimbursement as painless as possible). Another method was for the home warranty company to call the plumber and ask him directly. They said they called Roy but no one answered and couldn't continue with the process. I texted Roy and asked but Roy said he never received a call. I believe him. I then asked Roy if he could call the home warranty and go through the automated options. He did but was timed-out in the end.

Roy had no obligation whatsoever to stay in contact with me after he was paid for his work. I wouldn't have blamed him, you wouldn't have blamed him, no one would not have blamed him. Yet, Roy still stayed in contact with me and helped me when he can when I'm sure 90% of other contractors would have not bothered anymore past the payment transaction. He was very kind and supportive of me when he knew I was stressing out over the reimbursement issue.

Yet, on JULY 4th, YES A HOLIDAY. I did not expect a call from the home warranty company but they called and said they still needed Roy's description. I gave them Roy's personal number. 5 minutes later I called them back and asked if they called, they said they did and nobody answered. I called Roy on JULY 4TH, and you know what happens???.... Roy ANSWERS and bless this man, he called the home warranty and successfully got through and gave the description, He called me back and let me know that he did all he could. I of course, thank him and told him he was the best neighbor one could ask for. With that, I was finally able to have my reimbursement claim get started on.

If you read the review and events to the end, then you know how much work Roy did for me. Not just labor but I mean personally helping & supporting me with what I needed.

You will not regret hiring Roy Adams, an honest and the nicest man who will do what is right and who cares for his customers!

Roy is very knowledgeable & cares about the work he does for his customers.

Roy was very professional, very efficient , and super pleasant to work with. Would recommend to family and friends.

God bless this man. He is honest and sincere. Even though we weren't able to schedule a job, he was still very helpful and thorough in our discussion concerning a plumbing issue I was experiencing. He will be the first one I call the next time I need any plumbing work done.

I called to make an appointment,they did answer and told me next day from 11 - 1 and never showed up ...I called and they told me they were running late so I waited and no show no call ... Real bad service ...

I emailed Roy over the weekend when he was closed about a leaking disposal. Surprisingly he responded back to me on a Saturday evening and we discussed my issue and the price. He came over first thing Monday morning to replace my leaking disposal. While he was here I asked him to check out the pipes under the same sink because I had some prior leaks and wasn't sure if it was related to disposal or not. He went above and beyond and took all the pipes apart, cleaned out some and replaced one that was too short and put it all back together. He'd hoped he wouldn't have to take out the basket strainer in the sink so he left it as it was to test everything. The non disposal side was leaking. He ended up resetting the basket strainer that hadn't been set in straight when sink was replaced which appears to have fixed the leak. He was very friendly and easy going and willing to fix everything that needed to be fixed even though we hadn't discussed some of the issues originally. I would highly recommend Roy Adams and will definitely use him in the future for all my plumbing needs. I know I got a very good deal for the work he did and he was very pleasant to talk to while he worked. He even answered some other questions I had about my water heater. He was more than fair in his pricing and I know I got better care using him than any bigger more well known company.

I am touched by Roy’s kindness and expertise . I have been having problems with my sewer and I called Roy. He was very responsive. Even though he does not perform the type of services I needed, he still came by my place and found my clean out pipe and referred a plumber that could fix it for me. He took his time to help me when he did not have to, and did not ask anything of me. He is super knowledgeable but above all he is kind.
Thank you Roy for running your business with such kindness. May God continue to bless it and you.

Roy has been my plumber for 2 years. My 21 year old water heater busted in January 2022. I immediately called Roy for his professional service , informative advice and estimate. He has excellent customer service, knowledgeable , professional , punctual, reliable and clean. Great job! I am a happy customer!

On time and very efficient !

Roy was knowledgeable, fast and friendly. I will definitely use him again if the need arises.

Owner was attentive and very honest.
Evaluated my situation and gave me a fair and honest price and timeframe. I was very impressed and would highly recommend.

Had a big pool of water coming through the carpet near the A/C unit. Called Flat Rate Plumbing and the owner,, Mr. Adams, responded even though it was after normal working hours . We thought it might have been a slab leak, but much to our delight, Mr. Adams determined it was a condensation leak which he fixed in under 30 minutes. I will definitely be using Flat Rate Plumbing in the future. Reasonable rate too.

Called Roy, and needed a kitchen faucet installed, after I told him what i had, he gave me a price over the phone! Came out and installed, and did an excellent job at price he quoted. I highly recommend Flat Rate Plumbing!

Great work and fair pricing! Communicated extremely well by phone and by text. Very personable and honest. That is rare now days! He is now my go to plumber!!

Very good service. Friendly. On time. Explained in detail what he was going to do and why it needed to be done. Reasonable pricing. I would recommend to associates, friends, and family.

Very personable, walked me through every step of the way, prices were fair and came fully prepared to get the job done. I would highly recommend him and will definitely use him again if and when the need presents itself.

To provide a service is one thing and I must say Roy love his job. Words aren't comparable when it comes to his Charter... Professional with a capital P..Most of all This is the MAN for the JOB.....

Roy is AMAZING! He knows exactly what he’s doing. He even recommended some people to us for other non plumbing things we need done. I highly recommend him! His prices are reasonable as well and the quality you’re paying for is beyond impeccable. HIRE HIM!!! You won’t regret it.

Roy displays a life long knowledge of plumbing experience. If you want it done right the first time CALL HIM..

Roy is a good guy fair prices great service and a job well done

Amazing all around! I had a leak in my washroom and Roy replied immediately, and came out the next morning to fix it. He showed me what was wrong, what needed to be done and fixed everything promptly. Hus attention to detail.and customer service was beyond what I could ever ask for. He went above & beyond by even teaching me how to turn of my main water line. 10/10 would recommend !!! Such a great guy and kind spirit!!

I used Flat Rate Plumbing multiple times in the last 1.2 years for a bathroom remodel, a broken toilet, and 1 leak. Each time, Flat Rate Plumbing was: honest, fair, and reliable. I noticed a couple of things that instantly set them apart from the rest of the contractors-detail. They consistently paid attention to detail and were thorough for each job. For example: when the jackhammer came into the house, I noticed that the concrete in my bathroom was swept up post the work. I would and have recommended Flat Rate Plumbing to my friends.

Awesome same day service. Quotes me a price and stuck to that price. Very professional and reliable. I was also able to call him and just ask a question about a simple project I was doing and he returned my call and answered my question. If you need plumbing work done call Flag Rate Plumbing and get a quote, you will not be disappointed

Awesome friendly knowledgeable service. Roy takes time to explain what needs to be done and why.

Honest guy who admitted the repair I needed might not succeed, but we tried and it worked. Super thankful.

I called to have them look at my whirlpool gas water heater. They were honest and up front letting me know they didn't have much experience with this brand, but did spend 15 minutes on the phone with me trying to help diagnose the problem. At the end of the conversation they told me if I couldn't find any one to look at it to call back and they would try to fix it for me. This company is an AWESOME one providing honesty and as much help as they possibly could!!!! A+++++++

I highly recommend Flat Rate Plumbing! Roy is honest, reliable & an expert in his craft.

Flat Rate Plumbing did an awesome job redoing our disaster of a kitchen. Roy was faced with many challenges, including unexpected issues/surprises, while changing a sink, valves, fixtures and installing a dishwasher. Everything works perfectly now and I have already planned to have him back to work on our bathroom. I would recommend Flat Rate Plumbing to anyone.

Roy is a true professional with a sense of humor. If you want it done RIGHT then call Roy.

Roy Adams has provided services for me during the past 25 years. My experiences has ranged from slab leaks, water heater installation, faucet and sink installations, disposal replacement, Kohler toilet replacements, shower cartridge replacement, outside boiler drain replacement, leaking handles reworked and packed. He has helped us determine what quality brands should be considered and allowed us to shop a plumbing parts and supply company when purchasing sinks and faucets to be replaced for the entire house. He is trustworthy, reliable, very knowledgeable in all aspects of plumbing and gives advise on expectations and outcomes. Roy services my home and also the homes of my daughter, son and father-in-law...we have never been disappointed through multiple annual calls for repairs. He recommended the name of and individual who bid on a complete shower tear out and rebuild. The job worked out very exceptional upon completion. I have 100% confidence in Roy's work and advice. Neighbors around me have expressed the same results when I referred Roy (Flat Rate Plumbing) to them. When standing ankle deep in a repair job, Roy taught me the term we are plumbing now!

Mr. Adams was on time and did excellent work. You just have to see how clean his soldering is to understand what quality work is. Quality parts from a plumbing supply make his total end product a 5 star rating.

Roy was awesome! Very professional! He stopped by and fixed my leaky faucet promptly. I will definitely use him again!

Came out same day and fixed my water heater. Great service! Highly recommend!

It’s is always a pleasure to work with a professional. I have used Flat Rate Plumbing for many years. Roy Adams has always been honest, fair in his estimates. he’s never tried to up-sell me to ore than what I need. He comes in tells you what the problem is and fixes it. I recommend Flat Rate Plumbing for any plumbing needs.

On time and friendly. He made sure I knew what was going on every step of the way. Professional and high quality work/parts.

Roy was super cool. He did a great job rescuing us from our leaky toilet situation, was very upfront about costs, and is just a cool guy to talk to as well. Highly recommended.

Roy returned my call right away and set up a service call for this morning. Today my water faucet is already replaced. He even shortened the pipe and added insulation at no extra cost! Like the garden green color of the faucet. Will definitely call Flat rate for my next plumbing issues. Thanks!!!

Roy did a perfect job repairing and replacing bathroom faucet. The price was fair as well. He is personable and truly knows his craft. I would recommend him for any plumbing work.

Very good job done by Roy! I had an issue with the outdoor faucet in my backyard that was causing a major leak and He diagnosed the problem over the phone and was able to quote me on the spot. Then when he came he quickly saw the issue and was able to replace the faucet without needing to drill into the brick work. He simply explained to us why the issue developed and how we can prevent it going forward. Couldn't have asked for better service and reasonable pricing! Will be using him in the future.

Ours wasn’t the biggest plumbing job in the world, but we had several issues that had to be addressed and Roy, with Flat - Rate Plumbing, repaired each one to perfection.

The time between my initial call and job completion was faster than one could expect from anyone in the service industries. Flat - Rate Plumbing showed up on time, had the correct parts with them and completed the work to our complete satisfaction. In addition to our immediate needs, Roy with Flat - Rate Plumbing took some time to explain the difference between plumbing fixtures from big box stores and those sold through plumbing supply companies. I found this information helpful and something that will save me money going forward.

I have no reservations about recommending Flat - Rate Pluming and there is no doubt I will use Flat Rate Plumbing the next time I am in need of those services.

We were having issues with our faucet for over 6 months (even though it was less than a year old). Roy came over and not only replaced our faucet that same day (because it turned out to be broken) but advised us on what faucet to purchase(that came with lifetime warranty to avoid having to pay to replace the whole faucet again). After installation he thoroughly explained the work he had done and how to call and order parts if ever needed. His work was a great price especially for the quality. He really went out of his way for us and we love our new sink!

Great service, great guy, fair price. Fixed my faucet and leak issues in the kitchen properly and in such a way that we shouldn't have issues in the future. Highly recommend.

Wonderful fare price!! Friendly guy! Highly recommended!

Great work, fair price!

Trust the reviews. Roy installed a new hot water heater and recirculation line for us yesterday. In order to determine what might be a fair and reasonable cost for service/work provided, we contacted Roy and he gave us a quote over the phone. Honest, personable and professional.
He took the time to show me how to shut off the main water valve, should that ever be an issue. I won’t hesitate to call Roy for future plumbing needs and will continue to recommend him to others.
Support small business!

I have used Roy at my house for various projects over the past 20 years. He is honest, does an outstanding job at a fair price and best of all I can trust him in my house without even being there. He has never had to come back to re-do anything. He has a warm personality and easy to talk to and provides outstanding customer service.

He did it again. We had to call him out to fix a backyard spigot that had ruptured during the brutal winter. He fixed it quickly and gave us a lot of tips so we won't have the same thing happen again this year. He also shared a lot of his plumber's knowledge and possibly helped me preserve my foundation by advising me about running soaker hoses so my foundation won't crack. He's not a selfish person with his knowledge. Love this guy.

Such a great experience! Roy was awesome! Great price and super quick! Super professional! Highly recommend!

Best Plumber I have used. Mr. Adams did 4 jobs for us within a five week period. Jobs ranged from faucet leaks to a slab leak. He is honest, professional, no nonsense. person. His prices are fair. Will not hesitate to recommend Mr. Adams to any one that needs a plumber.

Great to work with, very detailed, prompt and responsive. Overall he got the job done and I would absolutely use this company again.

Roy has been my plumber of choice for 30+ years. He has replaced water heaters, done bathroom renovation in 2 bathrooms, kitchen sink and disposers. Roy is a master plumber, honest and a good person. I will continue to rely on Flat Rate.

This was my first time calling Flat Rate Plumbing. Great service and excellent customer service. I would highly recommend them for household plumbing problems.

Great efficient and honest service! I highly recommend Roy and Flat Rate Plumbing!

Mr Adams was very quick to come out and very professional, he explained what was needed to make the repair to our leaking outdoor faucet and was reasonably priced. We are very happy with our new faucet and will use Flat Rate Plumbing again for any future plumbing problems. Highly recommend.

Roy was off today! I called in desperate need and he came (literally from around the corner) to repair my shower! On his off day! I highly recommend this guy! Thanks Roy!

Roy did an amazing job repairing a slab leak that we had. He worked his butt off to find the leak and repair it. He is a very nice guy, dependable, on time, and offers a fair price. I would recommend him for any plumbing job.

Roy came out and repaired our water heater. He was professional, friendly, and easy to work with throughout the entire process. Would recommend.

Great and fast work. Roy was very efficient and did everything as promised. Will definitely use him again.

I called and he was here within a couple hours. I, evidently, did not know how to work the faucet at my daughter’s home😛. He was extremely nice and didn’t even charge me a service call though he spent time checking everything! Very nice and professional!!

Roy Adams has excellent reviews for a reason - he is great to work with. He gave me an accurate price quote over the phone and completed the work in a timely manner. I would recommend him highly to anyone and will definitely call him in the future for any issues.