THE BEST NEIGHBOR YOU COULD ASK FOR
Hi all, this will be a lengthy review but it is the least I could do for how much Roy has done for me when he had no obligation to.
We'll start this review from when the damage/failure you see in the pictures started flooding my walls in the corner of the house.
I turned off the water and immediately called my home warranty (the worst, you'll see later on) and requested service. They couldn't get anyone until 3 days later, but they said I can request an out-of-network contractor. One quick Google search later and I found Flat Rate Plumbing. I tell Roy over the phone what happened and he immediately told me what the problem most likely was and how much labor & parts would cost. That's what I immediately liked about Roy, he was honest and didn't try to be vague with me that I have encountered in the past with other businesses. True to his word, Roy came at the time he said he would the next morning. He even texted and called me before to let me know he was on his way. We chit chatted for a bit and he went to work, and at the end of it all, the cost came about to be what his estimate was on the phone. Note, he didn't do the brick work. My father in law did, as Roy was very honest over the phone prior that he only deals with the plumbing part of the work and not brick-work, He said that he would have broken the bricks apart and/or cut the drywall from the inside. But again, his honesty is what I appreciated.
From the pictures, you could see the before and after. A wonderful job but most importantly, Roy was someone you for sure had no regrets in paying for his top quality work and attitude.
Now comes the home warranty part....
Obviously they didn't want to reimburse me for Roy's work as they said the problem was the outside hose bib (lol the freaking faucet that barely costs $10 at Home Depot, google it). Because yes, I would love to pay $75 to have someone come out and replace the little $10 faucet for me. Anyways, they needed the invoice... I provided. They then said they needed a description of the problem on the invoice (which they didn't notify me before when I asked prior to the whole process of what I would need as to make the whole reimbursement as painless as possible). Another method was for the home warranty company to call the plumber and ask him directly. They said they called Roy but no one answered and couldn't continue with the process. I texted Roy and asked but Roy said he never received a call. I believe him. I then asked Roy if he could call the home warranty and go through the automated options. He did but was timed-out in the end.
Roy had no obligation whatsoever to stay in contact with me after he was paid for his work. I wouldn't have blamed him, you wouldn't have blamed him, no one would not have blamed him. Yet, Roy still stayed in contact with me and helped me when he can when I'm sure 90% of other contractors would have not bothered anymore past the payment transaction. He was very kind and supportive of me when he knew I was stressing out over the reimbursement issue.
Yet, on JULY 4th, YES A HOLIDAY. I did not expect a call from the home warranty company but they called and said they still needed Roy's description. I gave them Roy's personal number. 5 minutes later I called them back and asked if they called, they said they did and nobody answered. I called Roy on JULY 4TH, and you know what happens???.... Roy ANSWERS and bless this man, he called the home warranty and successfully got through and gave the description, He called me back and let me know that he did all he could. I of course, thank him and told him he was the best neighbor one could ask for. With that, I was finally able to have my reimbursement claim get started on.
If you read the review and events to the end, then you know how much work Roy did for me. Not just labor but I mean personally helping & supporting me with what I needed.
You will not regret hiring Roy Adams, an honest and the nicest man who will do what is right and who cares for his customers!
