Dallas Plumbing & Air Conditioning

Best Guys in this business, hands down. Point. Blank. Period.

Requested for a quote of A/C. Found them to be one of the most honest to do business with, Tech came in to provide quote that are 200% over other AC installers. He candidly said our prices are high because we are a big company. Recommended me to go with the other installer quote. Guess, i should be happy?

This is not my first experience with service from the Air Pros team. I maintain a twice annual maintenance contract with them to ensure that my equipment is kept in tip-top condition & that any little problems are caught & corrected before they become big headaches. Such was the case today. My service tech, Krangcha Alley, caught a problem with the air flow in my ducts, which haven't been cleaned in a long time. He also caught a problem with lower than recommended voltage on a capacitor in the AC condenser unit. It was still in working range but might well have failed on the hottest day of our upcoming summer. We discussed the options for the upkeep & repairs that he recommended & I now have this service scheduled for later this week. His knowledge & ability to find these problems likely has saved me money, discomfort & aggravation in the long run because getting it all fixed now will prevent a system failure during a hot, Texas summer. I depend on Air Pros because I have come to learn that I can trust them & that they will always treat me fairly & with respect.

Had a new heating and air conditioning system installed 2 years ago by Air Pros, great pricing. They’ve done the summer tune-up and just recently had them put more insulation in attic. I trust this company and there technicians.

The crew did a great job, very friendly and professional.

I had an issue on a Saturday night that was not taken care of by a previous AC company. I called AirPros on Sunday and the lady on the phone was so nice. She squeezed me in first thing Monday morning. Come Monday morning, Sean called me (and I got a text) when he was on his way. Once he got here, he was so nice and understanding. It was such a relief. He took a look at my unit and provided me with options on how I could proceed. We talked about them and never once did I feel pressured to go with the more expensive options. We settled on replacing my evaporator coil and outside unit. Andrew and his partner Jose were out the very next day and had the job done in about 4-5 hours. Andrew was the nicest guy, and his partner Jose was also so nice as well. When they were done they made sure everything was working and cooling properly, and they swept up the garage. I did have an issue with payment. They couldn’t get my credit card to go through using their tablet, so they had to call the office. The lady on the phone accidentally ran my card for more than she needed to. I paid 50% on Monday for the job and they were only supposed to collect the other 50% on Tuesday when they finished. On Tuesday they lady in the office accidentally ran my card for 100% of the cost. I called once I found out and a manager called me back and told me they were on top of the issue and were so sorry that happened (good thing I used a credit card). They are in the process of refunding my card. That’s the only hiccup I have had, but it is getting taken care of. So I would just say to double check the cost that they are running your card for if they have to call it in. Other than that, great experience. I would recommend these guys!

Air conditioner was not cooling properly. $1200 charge for nothing. Air conditioner still not working.

The Air Pros technicians were very professional and courteous in their job performances.

Great job. Thanks, Air Pros.

They were all very informative and thorough. Job well done! Weah, Alan, and Andrew all came out on different days initial service call, estimate for new units, and lastly installation of new units. The work was done in a timely manner, they were all very polite, professional, informative, and just awesome! I won't use anyone else for my hvac needs!

Very courteous and thorough. Explained what was needed by showing me the symptoms. Went over then sent me a full report via email, with quotes for each recommendation.

Great service and great follow up. Carlos was fantastic- knowledgeable and professional!

Service was very detailed and informative, professionally done.

So very happy with Air Pros! I called them at 2 pm, Weah arrived at 4:30 pm and my AC was back on by 6:30 pm. He even helped re-tape the insulation around the duct work. He was very thorough and I would highly recommend them!

Chris cleaned out the drain. Had accumulated gel like substance making the water to overflow.
Great job.

Phil was very professional. He did an inspection of my system and let me know what work needed to be done and gave me an estimate.

Robert was extremely informative and was able to to address all of our questions and concerns. Definitely plan to use this company in the future.

Art was very positive in listening to our concerns,I’ve been in business all my life and this young man made sure he listened and explained everything he did and why.Thank you

Thet were great not only professional but friendly

Excellent and professional work by Technician Art,he showed me all about my air conditioning system and how to fix the issues with my duct,very thorough and professional

Very professional and detailed inspection

I’ve been using them for several years now. They do good work, and their prices are reasonable. I’ll be keeping them.

Hailey was very professional and knowledgeable.

The technician Alan is awesome he knows everything about the job, gives good recommendations and takes care of my units, I trust him, I will recommend him to anyone.

Thank you
Omar

They were great. It was a follow up call to previous job. Perfectly good explanation of what happened and how it could. Their RotoVac had blasted the ducts from both ends so dust and lint were gone. Dryer kept pointing to a clogged vent. Turns out there was a really old bird’s nest in the duct — too big for the Rotovac to “swallow” so it had just pushed it to the end of the vent where it had to be manually removed, piece by piece. The technicians were observant, focused on problem-solving, and with not a word of complaint about any of that. I really like these guys!

I was pleased with their work but did not leave me a invoice or copy of the receipt I’m still waiting on someone to email me both

My appointment kept getting rescheduled and every time I would be given a specific time but scheduled for a different time. I also received a message to rate them and they never even showed up for the appointment. I will not use this company poor communication skills within the company

Valve to gas line was not tightened nor was it tested to be sure it was not leaking gas. As a result, we had a serious gas leak at 5% which is considered a dangerous level. We had to call Atmos energy to come out in the middle of the night to assess our problem because we were smelling gas. That is what they found. The connection to the gas line was not secured properly. We have been in touch with Dallas Plumbing to no satisfaction, and no return call from a manager as promised.

great place technician very nice

Contractor was very knowledgeable and professional

This company was our go to provider of plumbing and HVAC related items for more than a decade. We purchased two systems from them, one upstairs and one downstairs. We were very satisfied. Then the company was sold to a company out of Florida. AC tech came out week of April 10 to do 6 month check and suddenly I'm looking at over $4,000 of system repair work. They were supposed to come back that same week on Thursday to do repairs. No one showed up. I called four times and texted once. NO RESPONSE. The new owners clearly have either a lot of work to do or they are not the same company. I am now going elsewhere. I recommend anyone who bought a carrier AC system from Dallas Plumbing when they were a great company to check the Carrier website for other local companies.

Excellent work

Art was very knowledgeable and professional,i learned gow to properly maintain my air conditioner

Very professional, to the point, and gives you what you need

I, previously, had a service completed by Air Pros on 4/5/2021, but they had to return because my unit didn't work after they left on 4/5/2021. Shawn, service manager came out and checked my unit anew. $7,250 later....I ended up getting a new unit. He was here from 10a - 1:31p trying to get things organized with financing. I felt some pressure to get option 1 versus option 2, mainly because I try and discern the level of honesty with service companies. But, they really tried to appease me since my initial experience with them wasn't all that great. I appreciate them for that.

4/26/2021

Andrew and Roger were fantastic. Efficient. Great communication. Thanks for my Big Blue!!!! 🤪🤪🤪

9/4/2021

I am disappointed and a bit bewildered. The energy and vigor that the salesman (Shawn) exhibited in getting me to buy with Air Pros isn't the same when my unit stopped working today, after only 4 3/4 months, of installation. My family and I are sitting here with a temperature of 89° inside and 102° outside!!!! R-I-D-I-C-U-L-O-U-S!!!!!! I DO NOT FEEL LIKE A VALUED CUSTOMER. I guess value depreciates IMMEDIATELY after sale?!?! 🤔😏😳

9/6/2021 Going into day 3. No AC. No call. No text. No email still from a tech noting ETA. 6 different receptionists indicate that they can't contact a tech directly to check on ETA. Funny...when in the sales process, they could 🤔🤔🤔. Post sales and installation, they only take the calls (messages) and give to a dispatcher. 92° inside all day yesterday. Sent family to a friend's. I stayed....JUST IN CASE...a repair tech MIGHT contact me with their ETA...alas....NADA

10/07/2021
Jose took photos, explained what he did, provided suggestions, and put bleach in the water line thingie. Maintenance service was great. Thanks.

10/18/2021

I didn't want to be too hasty in writing this review. I wanted to wait until after a few days...I am prepared to share my experience. It took a week for Alan (AirPros) to troubleshoot and finally figure out what was going on with my brand new unit. Mannnnnnnnnnnn, was I getting frustrated!! I am sure both Mr. Martinez and Mr. Ross were flustered as well. It was very hot for myself and my family, especially the children were suffering. Texas heat's no joke, but God blessed us with a few cool breezes, fresh rain, and cool evenings. During the day was the worse though.

Over the 8 days, I have witnessed Mr. Jose Martinez's and Mr. Alan Ross' due diligence and I DO APPRECIATE THEIR EFFORTS from 10/08/2021-10/15/2021. The unit was finally running fine on 10/25/2021. I pray it continues to do so moving forward. Thanks, fellows!! To be continued....

I have home warranty and will be appealing with them to fix or I may be leaving them.

Shawn did a wonderful job and helped us stay close to our budget. Highly recommend Shawn for your business.

The technician was outstanding.. He knew what he was doing and explaining every step to the end… he did everything what they had advertised …thanks

Ralph and Will were great! Very friendly and explained everything they were doing inside and outside. Very professional and felt that my HVAC is in great shape! Will call them again

Always a pleasure to work with them.

Adam was amazing!

This company is hands down one the best companies that I've dealt with in home repairs. I would recommend them to any and everyone who want professional service with honesty, integrity, and a touch of class.

Excellent job

Called first thing this morning and they scheduled me for an appointment at 1:00pm. 30 minutes later they called and said they had an opening and asked if they could send someone out. . Michael showed up and was friendly, professional, and very informative. I’d highly recommend him in the future.

Ralph and assistant did an awesome job. Took the time to explain what was done. I will be recommending AirPros to friends a d family

Since the pan flat installed horizontally leveled, the safety feature kicks in when the water accumulated. Robert fixed it after carefully examined and found issue. Thanks!