Christy Herndon

4 years ago

I called Baker Brothers yesterday explaining to the sweet, professional girl regarding my need for a plumber ASAP due to a home inspection issue regarding plumbing. The appointment was scheduled for next day at 8 am.
Alex was my technician and not only arrived promptly on time but called ahead. He was professional, courteous, but most of all his communication skills were way above a 5 star rating!!!!
I would definitely recommend Baker Brothers to anyone!!!!!!
Thank you Alex, you were truly a lifesaver with my home sale.
Sincerely,
Christy Herndon

Frances Tolor

4 years ago

I really appreciated how prompt they were , and they did an excellent job evaluating the problem my mom had ad at her house

Margaret Reed

4 years ago

Nick was very courteous, knowledgeable and was prompt and through. I will be calling on him to do any future repairs.

DEON ROBINSON

4 years ago

Gus and his crew were very respectful, professional and quick working. I was especially appreciative of how clean they worked. Cleaning up as they worked from start to finish. Great service would recommend to everyone I know!

Chris “Who cooks for you?” MacCormack

4 years ago

Baker bros showed up within an hour of my call after our incoming water supply burst and flooded our dining room due to our crack builder Tumax Development, their contractor ABBA investments and Duncanville building inspection below poor building and inspection skills. This is just another major repair required one 3 year old house.

Although Glenn was not personally able to fix the issue, he contacted Baker bros dispatch to get the person with the equipment needed to find the leak which will more than likely require driveway and concrete slab demolition. Then he explained what he believed would need to happen.

Thanks Glenn. We appreciate your help.

Dina Harvey

4 years ago

Today Jake & the other technician were friendly efficient & did a professional job installing my new water heater! I called Baker brothers yesterday & got my appliance installed next day , so they were thoughtful about being available around my schedule so that I didn’t have to take additional time off work; usually I have to be inconvenienced as the customer, but Not today! Also, I called today to arrange for a technician & they were able to have a person come out Same day within hours of my call ; Jonathan handled a different problem with a faucet plumbing issue & again he was professional & courteous & explained to me the issue that I’d had another plumbing Co repair twice& were about to charge me a 3rd time for the same issue to come out a 3rd time. But I chose to use Baker brothers because of the great experience I had w / Jake & the technician (sorry -I didn’t get his name) -w/ him today! now That’s Customer care& True Service! Thanks Jake & Jonathan & Baker brothers & all 3 technicians assisting me today!!

Casey Renner

4 years ago

Troy was incredibly helpful and patient. Best customer service I have had in years! Very happy that I now have a company and person I can rely on for all my AC needs. Thank you so much Troy!

James

4 years ago

Absolutely outstanding professionalism and knowledgable about their profession. They are extremely responsive and keep you updated about arrival times and accurate on costs as well. I would recommend them for ALL home maintenance, repairs and equipment needs.

Anthony Barone

4 years ago

Chris definitely stood up to the recommendation that was provided to us for both himself and Baker Brothers in general. He was able to show up within a few hours of the request to review leaks and damage to plumbing. He was able to easily explain all areas of the quote as well as provide reasonable expectations for all work and suggested areas of repair vs purely observations of areas. Would recommend 10/10

melissa Ronan

4 years ago

L. de Oliveira

4 years ago

Very professional and informative, helping me understand what needed to be fixed and how it would be completed. Thank you very much!

Susan Alexander

4 years ago

The technician who visited us, Eric, is a lovely, talented, kind man. We are amazed at how quickly and professionally he dealt with our problems.

alissa laguna

4 years ago

Bill Daddario

4 years ago

Trevor was courteous,polite and extremely knowledgeable.He more than answered all of my questions.Baker Brothers is lucky to have such a great employee.

Terry Wallace

4 years ago

Michael Smith

4 years ago

Baker Brothers has been great to deal with, and the appointment today with Patrick was no exception. He was friendly and knowledgeable, offering options without pushing us to spend money before we have to.

David Shaffer

4 years ago

Patrick was extremely proffesional and took the time to explain everything he was doing. I would recommend him to anyone.

Aaron Wayne

4 years ago

Armando is the bomb dot com he fixes toilets like a b0$$

Dennis Greathouse

4 years ago

Jeremy was very good at his job and took time to explain what he was finding and what can be done. My wife was going to be admitted to a hospital for surgery the next day, so having this kind of service was wonderful. Thank you Jeremy, thank you Baker Brothers.

Mack Walden

5 years ago

Very responsive to our requests.

mary whitaker

4 years ago

Kevin was an excellent representative for your company, he fully explained what he was doing and what he found..I appreciated his service very much!

Neil Woodland

4 years ago

Great & Prompt Service, Javier Gutierrez was a True Professional would use again in an instant. Thank you....

cindy thomas

4 years ago

Great service...….Will use them again.

bruce josephs

3 years ago

I had a sewer line backup and needed to replace the connection from my line to the city's. Ricardo Cervantes showed up on time was very professional and friendly and kept me informed throughout the process. He also worked very hard to dig a 7 foot hole by himself and stayed on top of everything for 10 hours. I highly recommend.

John Aiken

4 years ago

The employees are very professional, courteous, and diligent workers. The installation price was fair and reasonable. I contracted with them to replace my water heater and HVAC system. I am quite happy with Baker Brothers performance. Thank you, Allen, Julio, and Enrique. Your professionalism impressed me very much. I will gladly contract with them again. It almost makes me wish that something would break in my home again just so I can hire their true professionals again. The probability is very high that you will be satisfied with your experience with Baker Brothers.

Carla Crutsinger

4 years ago

Spent three full days researching my plumbing problems and will be working with my homeowners insurance to help pay for the repairs.

Mike Lewis

4 years ago

As always, the tech from Baker Bros was on-time, extremely courteous, and very helpful. We currently rely on Baker Bros for all of out plumbing and AC needs after going through years of missed appointments, discourteous and sometimes dirty workers, and high prices. I have full faith in the company and would not hesitate to recommend them to anyone seeking a professional job at a reasonable price.

Abraham Froese

4 years ago

Joel was quite knowledgeable and very helpful.

Iris Noon

4 years ago

Patrick was extremely considerate, knew what he was doing and answered every question. He could not have provided better service. Thank you, Patrick!

Ed Pietzsch

4 years ago

excellent!

Stephanie Mc

5 years ago

Polite and professional. Quickly cleared my clogged drain line and showed me the cause... Roots!!

brett reeves

4 years ago

Fantastic company. Brad was professional and took the time to explain everything he did and not only took time to go over what needs replaced/fixed but provided pics as well. Very satisfied with my service call.

Clark Smith

4 years ago

Ian was prompt, polite & very knowledgeable.

G D

4 years ago

Baker Brothers always does a good job

stephen thomas

4 years ago

Service and response were great. But price seems high.

Kyle Munion

5 years ago

I had a fan motor on an A/C unit going out. They sent Chris to check it out. After checking only the amps on the compressor, he told me my only options were to buy a new fan motor for $650 or replace the whole unit for $8,000 to $12,000. He never once mentioned replacing the fan motor capacitor or how to clean the coils better than I had been doing. However, he did take some time to discuss financing options for $10,000 units.

Another company came out the same day, cleaned the coils thoroughly, and replaced the fan capacitor all for $100. The AC is working great now.

DocuNav Solutions

4 years ago

John with Baker's Brothers did a great job! Very quick and courteous!

Kevin Coats

4 years ago

Baker Brothers is prompt and reliable. They definitely went the extra mile for us today. Much appreciated guys. Thumbs up to Jeremy and making sure we were taken care of. Kevin Bartlett and his assistant diagnosed and corrected our A/C issue when others could not find the issue.

David Shockley

4 years ago

On time, professional, and the end price was the same as the estimate.

Allison McFadden

4 years ago

Marcus Ortiz is a true professional drain specialist, and was called in to clear our drains between our washing machine and kitchen sink. He was courteous, energetic, worked efficiently and quickly, explained everything to us and showed us on the video camera the funk along the pipe walls. I highly recommend him and we scheduled a full power washing to clean out grease & gunk, showing us the difference through the camera and will add it to an annual or 1.5 yr. maintenance plan as we have had issues before & no other plumber offered that service. We will request him in the future, although we’ve had great experiences with any Baker Brothers professional, and we’ve had many issues come up lately.

Lori

4 years ago

We have used Baker Bros for Plumbing and Electrical work. We have always been satisfied with the price and service. We were very impressed and happy with the job Trevor did. The next time we needed electrical work we were able to request that he be assigned. That was an added bonus and we appreciated it. Love the monthly program, we get great coupons and have used them each time. Very happy with the service. This company understands and delivers customer service!

John Leber

4 years ago

Hugo Martinez

4 years ago

Very professional service. Came out on time and even gave us a courtesy call before arrival. Quick service and great job.

Carolyn Carpenter

4 years ago

Michael did a great job in a timely manner. Woulf like to work with him again.

Darrin Roark

4 years ago

Gabe was very knowledgeable and helped me to understand what you can plug into an outlet without tripping a breaker. He did not try to up sell any service or product. He made good recommendations. Very personable.

Eula Brown

2 years ago

They take pretty good care of their clients.

Vyki Bishop

4 years ago

Outstanding service; from the tech (Brad) and from the office personnel. Love this company.

LPOL OLYMPIOS

4 years ago

David Wells is great! professional, knowledgeable came on time. He LISTENED which is rare these days. knew what he needed and was working and done within a reasonable amount of time. clean uniform was a plus. Highly recommend.

Jeran Alexander

4 years ago

Corbin was wonderful! He was knowledgeable, and patient with our questions. He took his time with us, making sure that his work was completed accurately.

Jane Blair

4 years ago

Baker Brothers sent Armando to service an emergency. Armando arrived exactly as scheduled. He worked solidly for two hours handling the problem; a problem necessitating our shutting our water down until service arrived, until service evaluated the problem, and until service completed the needed repair. I was extremely impressed by Armando as being excellent in his trade and very impressed by his service. As a result, I will only call Baker brothers for plumbing and electric needs.

Shannon Beitchman

4 years ago

Nick was super informative and very thorough! I would highly recommend him! 👍

Peter Gaber

2 years ago

We hired Baker Brothers to come to our business to repair a toilet that was not flushing long enough. I normally do these simple repairs for our company myself but have been very extremely busy lately. After they came out and checked out or toilet, they said it would be over $750.00 to repair it. I could not believe what I was hearing. I told myself before I hired Baker Brothers ya that it may be a little expensive somewhere around $200.00 to $250.00 to change a simple flush valve. A $30.00 dollar part and 30 minutes of labor should not come even close to $750.00. We could have purchased 2 new toilets and installed the for cheaper than that. So we had to pay them $107.00 to come tell us how expensive it was going to be and yes the toilet did not get repaired. It's a shame they have to price gauged for their service. We were hoping to find a very good plumbing company to create a good relationship with to take care of all of our plumbing issues. So please do your homework and find a plumbing service that will charge you fairly.

Jerry Samford

4 years ago

SE Norris

4 years ago

I am always pleased with the service I become accustomed to from Baker Brothers. They provide all my home service---plumbing, HVAC and electrical.

Jane Evans

5 years ago

Shelby was great, Baker Brothers has come through twice now, 2 different homes. We will continue to call them should any more plumbing issues come up. Shelby was informative and explained the problem should it come up again so we could fix ourselves. Great guy!! Great service!!

casey jackson

8 months ago

Jim Minyard

4 years ago

Jeremy was very professional and courteous. A great addition to the Baker Brothers team.

Kay Sakowski

4 years ago

Michael Herrold

4 years ago

Baker Brothers is doing a good job for us. They're not the cheapest, but the deliver the best value I've found.

WARREN KAMPMEIER

4 years ago

Greg Beauchamp

4 years ago

Great job getting my AC fixed.

Will Sexton

4 years ago

Great, prompt service. My technician explained all details fully. Kept me informed throughout the process. Very pleased with the service!

Luis Villa Gama

5 years ago

Great service!

William Albert Holden,Jr. (Bill)

4 years ago

Anne Wheeler

4 years ago

This is a great company! They are always on time, send professional people who know what they are doing and do their best to give you a good price. Thanks so much for a job well done!

Karin Krause

4 years ago

John is what represents Baker Brother Plumbing in the best manner in every way and totally what I would expect anytime I have a technician come to my home to fix something.
Total expertise , very professional yet personal and understanding, trustworthy, kind ~ help is on the way when you need it and fast!!!

Thank you Baker Brothers and today, John. So glad I found you! Karin

Nikki Fitzpatrick

4 years ago

Great people. Friendly and reasonable!

Vicki Murphy-Hughes

4 years ago

Andrew was AWSOME! Explained everything! This is twice I've used these guys and they have a customer for life! Very dependable and professional. Great pricing. Try them before anyone else!

travis molder (Travis M.)

2 weeks ago

Seriously lifesavers 109 air went out they were there in less than an hour and a half. Able to get me fixed up real quick.

Tina Clark

2 years ago

another place that just doesn't do window units it's an air conditioning company but doesn't do window units I guess it's just too low of a price for them but too expensive for anybody to use them very disappointed even if I had a house unit I would not call these people for anything very rude

Cathy Schwartz

4 years ago

Glenn did a great job and was super friendly and helpful.

Tom Mighell

4 years ago

Great service!

Terrie Brooks

4 years ago

Albert Colon

4 years ago

Deborah Watts

4 years ago

Micheal was very hard working and stayed until he got the job done even though it took well into the evening. It was a big job. Pricing seems fair. I liked that he had all needed parts with him. He explained everything and was very knowledgeable. Thanks for getting me air!

Lauren Allen

4 years ago

Baker Brothers is always courteous and prompt. Every technician I have come in contact with is a professional.

Monica Husted-Navarrete

4 years ago

Michael did an excellent job of explaining what was wrong with our air system and how to give the compressors a much longer life. System is cooling great!
Jake was very fast and efficient installing our new water heater which was still under warranty. 👍

Todd Thonen

4 years ago

Troy came out, same day, to fix our broken AC in the heat of summer. He knew immediately what the problem was & had it fixed in minutes. He was friendly, professional, and fast. Great thanks!

Cheryl Bagley

4 years ago

DesertStorm1958

4 years ago

Brad is the man! Quality work by a quality man. Well done!!! Use Baker Brothers and ask for Brad!

Jeffrey Clements

4 years ago

Patrick did a great job diagnosing our A/C. Turned out to be a capacitor. According to my sister and wife,he was very thorough in his work. Polite and professional.

Frank Kholousi

4 years ago

The technician that came to my house Chad was very knowledgeable and very helpful, i hope i get him for the next AC service. I also joined their yearly plan for $10 a month. I highly recommend this company.

Trisha McDonald

4 years ago

Brad was fantastic. Had another company come out to diagnose my AC and they told me the wrong problem. Brad came out and had it working in less than 10 minutes for half the price!! Will definitely call back for future needs!

Laurie Trice

4 years ago

Couldn’t ask for better service! Brad did an awesome job, arrived promptly and kept his work neat and clean. I love how Baker Brothers sends you a text with your service person’s photo so you know who to expect!

Michael Smith

4 years ago

Was so thorough. Worked on immediate issues and additional. Would recommend Juston to anyone. Would like him at every service call I have. Fabulous.

Angela Lightfoot-Pumford

4 years ago

Baker brothers has replaced both of our hot water heaters and now both of my air conditioner and heaters. I would recommend them for their professionalism and attentiveness. They've even sent someone to my house at 10pm at night for a leak. I can always depend on them and they always answer my call.

Janice McMenamy

4 years ago

As always - Baker Brothers (and Cody) ROCK!!!!!

JY JY

4 years ago

Baker brothers tech Isreal was patient and friendly. Great service.

Richard Ward

2 years ago

During the recent freeze I called and scheduled Baker Brothers to come fix a frozen pipe. I made the call on the first night of freezing temperatures when my son's bathroom pipes froze. I was scheduled for three days later. I got a confirmation email that morning and then an hour later a text from Baker Brothers stating they were rescheduling my appointment for 8 DAYS LATER. At that point our water main was off and we were using pool water for our water source. Absolutely unacceptable business practice to reschedule me for over a WEEK LATER and leave my family without water. I called a PROFESSIONAL plumber and they came out two days later and got things sorted. Add to all this I couldn't even call and speak with anyone because their line kept hanging up on me. Pathetic customer service and horribly unprofessional. NEVER EVER USE BAKER BROTHERS.

Joan Mueller

4 years ago

Steve Leonard

4 years ago

John Hapnney was our plumber. Had to call on the Sunday of Memorial Day weekend. VERY professional and capable. I could tell from his demeanor that he has a military background. Problem fixed quickly and completely. You get what you pay for and Baker Brothers provides consistently high customer service

Rick Moore

4 years ago

Brad was excellent as usual. He is knowledgeable, professional and thorough. He went out of his way to schedule my work in a timely manner. Most of all, he took the necessary time to explain my options, vs. just trying to upsell me. I will continue to request Brad for any work I do with Baker Brothers!

Brittney Bryson

4 years ago

Ryan did what we asked didn't try to sale us something we didn't need. very helpful. And very quick.

Kevin Jones

4 years ago

Cody was amazing. Kept me informed of everything they were doing every step of the way. They stayed til 10 at night getting gas pipes in the ground so that everything would be ready for inspection the next day, thus minimizing our time without gas. Extremely knowledgeable and polite and truly has a client-serving approach. Very happy with the service.

E J Carey

4 years ago

I love Baker Brothers and Josh was awesome!

Mark Leon Watson

9 months ago

Great experience! Good communication. Timely service. Reasonable prices. Quick repair.

Fred Huser

4 years ago

“Fredo is great to work with. Knowledgable, friendly & courteous. A clear asset to Baker Brothers.

Rob Bonneau

4 years ago

John was professional, polite and very good at his job. I hope we can request him in the future. Very happy with his services.

Maria Smith

4 years ago

Great service, very knowledgeable, friendly, courteous. I will definitely call them again!

Darrell Taylor

4 years ago

Very professional all around. Thank you. Will call Baker Brothers for my next pluming needs.

a e

4 years ago

Baker Brothers is a reliable company. Javier was terrific.

Mark Head

2 years ago

jerry guthridge

4 years ago

Patrick Ryan did a great job. Would highly recommend him and he was very professional and personable.

Seshubaba Guru Voonna

3 years ago

They have done good work to fix the water draining issue and also they have provided the discounted price including response time to fix is only 4 hours after I have called them. They are very quick.

Bob Gregory

4 years ago

Baker Brothers was very helpful, was able to send a teck out same day I called. the Teck was easy to work with and completed the request I had ask for in a timely manor.

Shirley Brown

4 years ago

Brad came out today and worked on my AC unit... He did a great job...very helpful and informative.

Gregory N

4 years ago

Jeremy was fantastic. He came out promptly, actually a little early, and completed a laundry list of electrical items I needed done from installing a whole home surge protector to repairing a faulty switch on the ceiling fan. He was friendly, courteous, and explained everything that needed to be while still working very fast. Everything looks and works great! If you have some electrical needs I definitely recommend Jeremy at Baker Brothers!

Ray Brown

4 years ago

Allen and his partner did a great job. The quote was reasonable, very professional, efficient, transparent, and went the extra mile to mitigate/minimize need for cosmetic repair. Will be using their services again if/when needed.

Donna Crocker

4 years ago

Very likeable young man, he even cleaned up my shower were it had backed up. Very impressed. 😻

J.R. Munoz

5 years ago

Dylan Scott

4 years ago

Travis was excellent, very detailed, and honest with our current a/c system and issues! I highly recommend for service checkups/repairs. I will be reaching out to Baker Brothers for future needs!

Russell H Logan

4 years ago

I am well pleased with the total job Baker Brothers' team did on replacing my old SEER14 A/C with a new Trane Seer18 unit. They had the tool-smarts and knowledge to do the job neatly and completely in only a few hours. Even the city inspector commented that Baker met the requirements plus did a superior installation.
I am glad to have a family plan for maintenance of all 3 of out a/c units.

Rodney Davis

4 years ago

I had not used Baker Bros. before. I am glad I called them. The tech showed up when he said he would. I was send a message and a picture on who to expect. When he got there he was polite, professional and knew what he was doing. I do not know ac systems so he could have tried to rip me off, but that was not the case. He said he suspected what was wrong, made the repairs and was right on the money. He came back the next day and although i tried to pay him for another call out, he refused and my ac was working great. I am going to have a cool summer no matter how hot the weather. Thanks to Baker Bros. a knowledgeable, honest company. Thank you again.

Joel Zeller

4 years ago

Jake did an excellent job on our water heater replacement! Baker Brothers has always provided quality work at a fair price. They will let you know of other work that may need to be done, but are not pushy with trying to up-sell. Will definitely use them again in the future!

Mary Preslar

4 years ago

hao xing

5 years ago

My water heater was replaced, and I am happy with the work

Jeffrey Jones

4 years ago

Very good job. Fast and it is great to have light again in our closet

CORY FOSTER

4 years ago

Glenn Smith walked into a mess created by my lack of plumbing skills. He saved me big bucks by his patience, perseverance and years of experience. Thank you for great work.

emilio salinas

2 years ago

robert simonson

4 years ago

Rod Denison

4 years ago

Fixed a problem with the furnace that was not done right by a previous tech.

Verlon Bradley

4 years ago

Called ahead to estimate arrival time. Proceeded to do the checkup
carefully and efficiently. took notes to tess us his findings of poten tial problems and gave us options on a couple of need like
freon addition. Gave report on condition of the three units , left
his number if any questions arise. Neat personable serviceman
who seemed competent and confident in his work. Pleasure to
work with him.

Rw Ford

4 years ago

Camille Taylor

4 years ago

Great knowledge and workmanship. The prices are too high for my taste but my unit is working very well.

John Carpenter

4 years ago

Dale was the best. He quickly diagnosed our problem and took good care of us. He is a credit to your company.

Richard Peters

4 years ago

Ryan arrived promptly to perform the service and was efficient while doing a thorough inspection.

Marc Meadows

4 years ago

Tyler arrived and put his shoe covers on before coming in. Very professional. Because I have a 1948 house that had A/C installed in the 50's and replaced again 10 years ago with another commercial unit, Baker Brothers was not able to help me. They did spend time trying to diagnose the issue and offered suggestions, but they are residential and had to leave without working on it. I appreciate their honesty and they are welcome in my house anytime! Give them a call.

Poetic Pictorial Julye

2 weeks ago

DO NOT CALL THIS COMPANY!!! Air conditioner went out called these people believing they were “reputable “ it’s 106° out side and they offer one option: $4800.00 repair based on 5 multimeters the tech has hooked to a bunch of wires displaying “4” I’m broke so we suffered through the night, literally, and called Aztec Air during the night. They came in the morning and fixed the AC for $375.00. CALL AZTEC AIR.

Jana Kennimer

4 years ago

Clint Hanson

4 years ago

Chris was on time, fixed the problem and was a total professional.

Timothy Rios

4 years ago

Very prompt and excellent service. Dale was great.

J Garcia

4 years ago

Absolutely wonderful. I use them every time I have a plumbing or AC issue.

weare montueswedthurs

4 months ago

Fast, knowledgeable, helpful, and fair.
They don't try to push anything you don't want or need.

Billy Pendergraft

4 years ago

Rusty Streetman

4 years ago

They may know plumbing But AC is a whole different story. And 2x the amount of regular ac companies

Scott Moss

4 years ago

Felt very taken care of by Ryan. Baker Brothers is our only go to for electricity, plumbing and HVAC.

philip adams

4 years ago

Justin Alcala helped us, and delivered above expectation service. Very professional, fast, efficient, great sense of urgency and reassurance. Just all around five star customer service skills and knowledge. Highly recommend.

Robert Torrence

4 years ago

Very impressed with Baker Bros., from initial contact with them on the phone to appointment scheduling and confirmation of the appointment, which not only had the name of the service technician but a photo of him as well. Eric, the rep who came to our home to fix a plumbing issue, was professional, extremely nice and handled the problem very quickly. A great experience and we will be using Baker Bros. from now on.

Marianne Hill

4 years ago

I called Baker Brothers for a a/c tune-up. Erick came out, inspected my system and explained my options. Though I only chose an immediate fix for now, Erick was very polite and explained everything so I could understand the issues. I will ask for him in the future!

Clay Youngblood

4 years ago

Troy did a GREAT job. Troy was very knowledgeable regarding my Coleman unit; something, many service people try to avoid.

J. Craig Woods

4 years ago

Bradley Cooper did a great job, and he was very professional and courteous. I would recommend this company to anyone interested in home repairs.

C W

4 years ago

MD J

4 years ago

Very nice, knowledgeable and courteous. Thanks Matt and Alex!

Jacki Bailleu

4 years ago

Chris came up with the perfect solution to my getting water to my barn. He replaced it all with cooper and I will be forever grateful to be done with the leaking. Thank you Chris. He was on time, efficient and did a great job!

Kimberly Phan

4 years ago

marc anthony

5 years ago

Thomas Freas

4 years ago

Lan Nguyen

4 years ago

They were very professional and explained things thoroughly to us. They kept us in the loop throughout the whole process. Highly recommend!

Jim Bialek

4 years ago

Bubba was very professional, very friendly very detailed. Gave me all the information about my issue, he walked me through the problem and repair. He is Awesome. Thank you Bubba.

Patrick Banks

4 years ago

Josh is the new Macgyver!!!! He fixed our connector on our unit without even having to replace the part. Thanks Josh!!

Michael Klemm

3 months ago

Very knowledgeable and friendly. I also got the family plan because they are so reliable

Mary Payne

4 years ago

5 stars for Baker Brothers! Exceptional customer service and quality of work provided. Couldn’t be more pleased with our electrician Carlos and HVAC technician Erick M.

Ankush Singhal

4 years ago

Highly professional services but expensive.

Kenny Beville

4 years ago

Excellent work by Dylan and his helpers! We are very satisfied with overall A/C replacement! JOB WELL DONE! Thank you all very much!

S C

4 years ago

Brad was prompt, courteous and professional. Baker Bros. never fails me. Same day service with top-notch technicians

Tony Martinez

4 years ago

This is the second time I use Baker Brothers plumbing services, and they did an awesome job. Plumbing Technician Chris was very friendly and didn’t mind answering any question I had regarding to the job, and providing explanation of why the plumbing problem happened. I definitely plan on using Baker Brothers for any future plumbing services highly recommend them to anyone.

Steven Currin

6 years ago

On time, quick work, open discussion on options, perfect.

Patrick Patterson

4 months ago

I tried to make an appointment, they were rude over the phone. When I explained what time I needed a repairman they said they could do that, then on the day they were supposed to show up, they said they couldn't come out

Mary Bell

4 years ago

Connie Serratt

4 years ago

Chester did a great job diagnosing the issues with our AC and explaining the options to repair or replace.

Joshua King

4 years ago

Had a different contractor come out lie about the problem and quoted us $4200. Geovanni was very knowledgeable, gave me options, didn't make me feel pressured, cost under $800. Definitely will use their services in the future.

Chaim Larsen

4 years ago

The service was EXCELLENT. A job well done.

Greg Juro

4 years ago

Eli was professional and treated us like family when answering our questions and concerns about our plumbing issues! What a nice young man!

Nancy Maina

4 years ago

Baker Brothers' technicians have exceptional customer service. Ryan came today and did a good job answering all the questions we had.

Adriana J

4 years ago

Great job.

Ellen Snow

4 years ago

Dema Blackwell

4 years ago

Tina Longest

4 years ago

Dale came out today to give an estimate on a yearly contract for our residence. He was very professional and explained what we had and what they could and couldn't do. No pressure on anything. I will definitely call again!

Gregg MacInnis

4 years ago

“ Marcos and his team was awesome!!!! My daughter was home and told me how professional Marcos and his team treated her. They let my daughter know what the next steps and showed her pictures of the finished job. We found a Awesome company that we will use and recommend to others. Thanks to the owners for their Christian values. It show to everyone we had contact with. Thanks Daniel Perez for helping us find the right unit! Very Impressed!! ”

Jorge S

2 years ago

Robert was a fantastic HVAC tech. Resolved my issues and was above and beyond professional.

Candace Johnson

4 years ago

Wonderful experience.

Cindy Hinckley

4 years ago

Trevor was very polite, explained everything and I felt he had my best interests in mind. I completely trust that what he told me is the right thing.

Bryan Mccarson

5 years ago

Vilia Morgan

4 years ago

On a Friday night Josh came at 7:20pm to fix my A/C ...By 8:30pm it was fixed! Thank Your Josh and Baker Bros. for such good, quick service on a Friday night!

Greg Milini

3 years ago

Fay Foreman

4 years ago

Pam Haynie

4 years ago

Patrick did a great job checking my air conditioner

Mario Barnes

4 years ago

Excellent and prompt service. Responded to my issue same day and I was a new customer. Tony was very professional, explaining the issue in depth and resolving it in a timely, affordable manner. Very impressed and highly recommend!!!

Dennis Scott

4 years ago

Called Baker Brothers to resolve a bathroom sink issue and they came out within 4 hours. Eric Villegas was the tech that came out to our house and did an outstanding job. Resolved the problem and was very professional in completing his work. Will use them again, without question.

mzget real

4 years ago

I had Ryan as my technician. He was very personable. He kept my appointment even though bad weather was predicted. I appreciate his explanation of my situation and trusted the guidance he provided. I am thankful and have a good plan on how to move forward. Side note: I love how conscientiously he protected my floors by wearing paper booties over his shoes.

Jean Tully

4 years ago

Very professional and explicate when reviewing the services.

Chris Toland

4 years ago

Needing your ac fixed is frustrating but Baker Brothers made it easy. Nick really went above and beyond to get the job done.

Marko Filio

4 years ago

Tyler was a great help, knowledgeable and informative!

Randall Baker

4 years ago

Rojean Cull

4 years ago

Javier and Julio were examples of first rate AC specialist. They were friendly. well mannered, interested in the customers needs. They went out of their way to make sure the customer was well pleased with their work. They were efficient and worked constantly to complete their work.
Every thing was spotless because they vacuumed the closet where the Ac and heating system was located. If I need ac work again I will request their help. This is for Julio and Javier. They are a real team.

Jimmy Wilson

4 years ago

I called Baker Brothers and Carlos came out same day to look at some electrical issues. Carlos listened and took the time to resolve the problem. Very professional and helpful. I’m appreciative for Baker Bros. efforts.

Azita K

4 years ago

stephanie hildebrandt

4 years ago

I scheduled this appointment with my elderly mother. She was very pleased with his quick service and said she is no longer having the issue where the toilets occasionally start running. She also said he was very, very nice and would like to do future business with Baker Brothers.

J B

3 years ago

I initially gave Baker Brothers a 1 star scathing review. I have now changed this to 4 stars. When my issue was not resolved after 2 visits, I had a pretty bad taste in my mouth about Baker Brothers. Several weeks passed by and I received an email from Jimmy Dale, president of Baker Brothers. I figured it was automated and left it marinating in my inbox, scowling every time I saw it, crafting the best possible response in my mind. Today I finally sent my response to Jimmy's email. I didn't think anyone would answer it. To my surprise, Jimmy himself called me back personally, within half an hour. When I spoke with Jimmy, he made it right. In my opinion, everyone is doomed to make mistakes, but an honest company makes it right and Jimmy is personally invested his time to do so. I will trust Baker Brothers again for future plumbing needs.

Mike Davis

4 years ago

Brad was very professional, polite & explained everything he did before doing it.

Mona Worthington

6 years ago

Pedro was very professional and friendly. They did a great job and were considerate in their clean up and everything they did. Would definitely
recommend !

Rance Jones

4 years ago

Buddy Stone

4 years ago

Vincent Nelms was the tech, quick, professional, trustworthy. Very happy with his work

bill m

4 years ago

Chris did a excellent job. Completed quickly. Would recommend service to anyone needing professional help with Plumbing problems.

Linda Pate

4 years ago

I had some problems with an outlet in my garage and with my breaker box.... I was fortunate enough to get Justin as the electrician who answered the call! wow! Professional and very helpful in helping me with the most efficient way to resolve everything. Kevin ,his partner was just as helpful. Thank youBaker Bros..., You did not disappoint and exceeded my expectations!

sc mi

2 years ago

It didn't solve the problem. We had to have an additional plumber come out to properly flush the tank and solve the problem.

Patti Robertson

4 years ago

Andrew did an exceptional job on all the issues we had. He had to work until after 9:30pm in order to get it all finished, but he did it all the way we needed it even though it was late.

abdude1999

2 years ago

Always prompt and professional. Family plan member and like the benefits.

George Monroe

4 years ago

We have been customers of Baker Brothers since being in Dallas. For 15 years they have been absolutely reliable and have always been prompt and efficient; most of all they have always guaranteed their work. Jason, our most recent tech was particularly good, explained what we needed, our options and was very professional. We would want him back again.

Jacob Rubio

10 months ago

I set up an appointment a week in advance. the day of my appointment they text me to reschedule. They are not true to their appointments.

Cat Calls

4 years ago

Drew was professional, courteous, and polite. He took time, diagnosed the problem and offered me several choices of how to proceed. The problem was not as serious as I had feared. I have had no further problem and have a proactive way to avoid future problems. As far as price, I thought it was fair all things considered. Plumbers are never cheap.

Scott King

5 years ago

We appreciate Sean from Baker brothers being professional, to the point and being on time. We are looking forward to Baker brothers coming back and doing what's needs to be done.

Will Jacob

4 years ago

I called Baker Brothers yesterday. They came out today, earlier than expected. The technician was professional and courteous and fixed my issue in less than 30 minutes. I would highly recommend Baker Brothers.

Larry Banks

4 years ago

sumit shrestha

4 months ago

I recently scheduled a regular maintenance appointment for my AC unit, but unfortunately, it was not a good experience. The service technician did not have a key for the locking cap on my unit, which prevented them from being able to service it. When I reached out to the initial installers for assistance, they confirmed that any ac tech experts/ co. would have keys. This was a complete waste of my time, as the technician was unable to complete the job.

Lindsay Lindsey

4 years ago

The best in town! They have very knowledgeable people and great pricing.

John Neese

4 years ago

Tyler was great and very detailed about his work.

D Ward

4 years ago

I so appreciated the professionalism and courtesy shown to me. Also, how quickly it was done. It was nice to have them show and explain as well as replacing the outlet and correcting shoddy work from the rebuild. Thank you!

Bill Barnett

4 years ago

Corbin came out and replaced a toilet for me. Friendly, courteous and efficient. Very satisfied!

Dan Stewart

5 months ago

I had the company come out to give me an estimate on replacing my hot water heaters with a tankless system. They also came out to do a regular maintenance on my HVAC system. When doing the inspection they found that one of the vent pipes from my furnace was not seated correctly and venting into my attic. Obviously a serious concern, but they wanted $1,500 to fix the vent pipes. Even though only one pipe was unseated, they said they would only replace the pipes for both units, not just one. After they left I went up to take a look myself, and it took me about 10 minutes to re-seat the pipe correctly and screw it back together. Why that would cost $1,500 is beyond me. They also managed to come up with another $4,000 in repairs and maintenance to my system, even though it was only 1.5 years old and in perfect working condition. On top of this, when asking for my quote on a new tankless water heater, the price came out to just under $10,000. Considering that a new tankless water heater at Home Depot (top of the line) costs about $1,500, and assuming some additional costs of materials, that means they were going to charge me at least $8,000 for labor, which is astronomical for a one day job. On the upside the communication around the appointments was good, and the guys that showed up at the house were polite. But the prices this company tries to charge, and the unnecessary work that they suggest is out of hand. Please be careful when you get their suggestions for expensive repairs, they may not be needed.

Michael Mccray

4 years ago

Rod Hicks

4 years ago

Troy was the tech that came out at 9 PM and fixed a very minor issue. I did not know it was a simple switch but he had cool air going in no time. He was out of there by 10 PM. GREAT SERVICE!

Michael Jones

4 years ago

Carlos did an excellent job with my electrical repair. Would definitely recommend him for electrical work in your home.

Melody Snow

4 years ago

Jeremy was very professional and completed the job very quickly. I would definitely recommend Baker Bros to anyone. Also had Chuck out to do plumbing. Best plumber I have ever met. Baker BROS are the best

John Ebey

4 years ago

awesome service

Lindsey Allen

4 years ago

Great customer service, calling and scheduling was easy, had several appointment time options, and they call you with a 30-45 minute notice of arrival instead of the dreaded 4 hour window like other companies. Bubba (master plumber) was thorough, FAST, and did a great job replacing old worn out plumbing in my kitchen. We definitely recommend Bubba and Baker Brothers

Mo Elzubeir

2 weeks ago

I had plumbing and HVAC units replaced to the tune of ~$13.5k and used Green Sky to finance at 0% interest for 12 months. As one can imagine, between the plumbing and HVAC, I had to sign a ton of screens on an ipad that explained in great detail the different contractual agreements I was entering.

When I received my first statement, I was surprised to see a 9.99% interest rate, so I called Green Sky who referred me back to Baker Brothers. The folks at Baker Brothers first acknowledged that the finance options for HVAC were different from those for the plumbing (yet both were subject to the same payment terms). I was then transferred to the most senior manager here who can help you as he put it.

Well, he did not. Judging from the condescending tone he used with me, this is not an unusual type of call for him to receive. He let me know in his ever-so pleasant style that there is nothing I can do about it.

He did not offer any other solution, neither did he acknowledge that they bundled two services into one. He conveniently told me that if I didn't like it, I could just pay it all off.

And that's exactly what I did. It isn't just a rude senior manager, but the fact that Green Sky themselves are a very shady outfit who try to bury you with confusing paperwork and billing statements so you can continue to extend your payments and pay exorbitant interest fees.

If you are to use Baker Brothers, I would strongly advise you to avoid their finance options. But if you must, pay very close attention to the paperwork. Because on that Ipad where you're expected to have read and understood a 24 page loan agreement, it very clear states:

This written loan agreement represents the final agreement between the parties and may not be contradicted by evidence of prior, contemporaneous, or subsequent oral agreements of the parties. There are no unwritten oral agreements between the parties.

I accept my responsibility, but I do hope that this review helps others avoid similar situations.

Amanda Ray

4 years ago

Ray Lunsford

4 years ago

John arrived at our house at 5:45 pm after working a long day. He was friendly, efficient, and did an outstanding! He was able to clear the obstructions in the line and determine a problem with the original construction of the sewer line that may result in similar problems in the future. We were extremely pleased with his work and very sorry that he had to come so late in the day.

j p

4 years ago

Tee H (Tee)

4 years ago

Tyler was exceptional!! Very polite and thorough.

Maria silva

2 years ago

These people are nothing more than con artists taking advantage of senior citizens. Quoted me around $279 and when they were done is was about $800. At the very least deceptive trade practices and the most outright fraud. When I spoke with my neighbors they said Baker Bros has this reputation. I can't believe that integrity is so hard to come by these days. Don't believe the good reviews because many businesses buy those. You've been warned!!

Jimmy Lee

5 years ago

Brian & Jake did an excellent job of replacing my hot water heater. They were professional and quick. They were also very knowledgeable and able to answer all of my questions. Highly recommended!!

Gregory Jones

4 years ago

Great work at a nice price. Ian was very professional.

Wonzie Tiger

4 years ago

My technician explained all steps of his repair. He was pleasant and very helpful. I have always been satisfied with Baker Brothers since the very 1st service call years ago.

Marilyn Goines

4 years ago

Glenn was wonderful. He was a funny guy and you couldn't help but like him. He was professional and knew exactly what he was doing. I will call upon him the next time I need a plumber.

Tom Shook

4 years ago

John showed up right on time and quickly diagnosed and solved the problem. He sent a remote camera down the sewer line just to ensure the problem was taken care of and no other serious problems (tree roots) were evident. Very pleased with the service and ease of scheduling.

Arlene King

4 years ago

Professional, thorough, and experts at what they do...extremely satisfied. Javier had a difficult, unexpected project and did an outstanding job. High quality diagnostics with a great outcome!

Jackie Berry

4 years ago

Needed a toilet installed and they were able to come on the same day I called and they were able to do the installation in a very short period of time. Joel's
was a pleasure to work with and he conducted himself in a very professional manner. Would recommend them for any of your plumbing needs.

Alan Cook

4 years ago

Michael Weiner

4 years ago

Scott Neal was exemplary in promptness, professionalism and courtesy.

Tracy Russell

5 years ago

Bobby did a fantastic job for us yesterday and I would highly recommend Baker Brothers Plumbing. I was surprised at how high the cost was but they did every thing they said they'd do and I would call them again.

Christopher Miller

4 years ago

Israel did a great job explaining to me about my options. HVACs are a huge expense but I felt safe trusting his advice

Srephen Waller

4 years ago

Israel did an excellent job trying to fix my HVAC on a terribly hot day. I hope his boss apprecaites the lengths to which people like him go to do their jobs in this hot, hot, hot weather.

Eddie Hightower Jr

4 years ago

Great job, as always! Thanks, Jeremy!

Carol Boyd

4 years ago

Robert Vann

4 years ago

Allen did a great job for us. Mother in laws house and he took good care of her.

Kimberly Maldonado

4 years ago

Issac Cordero did a fabulous job on our A/C. He is knowledgeable and professional. I would highly recommend him to family and friends. Thanks for the great customer experience.

Janice Greer

4 years ago

Quick and informative! I always recommend Baker Brothers!

David Mulkey

4 years ago

I called Baker Bros. to have the gas line to the stove top moved from behind the stove to inside the cabinet next to it. They sent Chris and Storm to do the job. Both of these guys are pros. They did a very clean install and cleaned up after the job was done. I am very happy with their work. Highly recommend Baker Bros.

Jean Davis

4 years ago

Have used Baker's Brothers many time in the last 10 years and always get excellent work and prices.Their techs are wonderful about explaining what's what and suggesting options if there are any. They take care of not just the plumbing but my A/C check ups and any electrical problems that come up. I bought a really old house!!

Daniel Klein

4 years ago

Happy with the service, was notified of a delay with eta status. Professional

Peter Fenner

4 years ago

Quick cleanout of our clogged sewer line.

Scott Weismann

5 years ago

Kevin was very professional and provided a timely and outstanding service

Jay Hackenbracht

4 years ago

Great Service!

martha turner

4 years ago

Allen was professional and got the job done. He explained different option's then made recommendations based on his experience. That really mattered to us.

Margaret Mason

4 years ago

We were in need of a ceiling fan placed on a patio ASAP. Bakers came to the rescue within a couple of hours. Everything explained well and job well done

Matthew Fidler

4 years ago

Jan Absolom

4 years ago

Brad came out today in Carrollton and did an excellent job of repairing our A.C. unit.

norma falcon

3 years ago

Johnny Lamb

4 years ago

Good job, very courteous, friendly and professional.

C K

4 years ago

Brad Maxam went right to the problem with my A/C! I'm enjoying a nice cool home once again!

K I

4 years ago

Kevin from Baker Bro came out to fix our leaky A/C and did a wonderful job!

Hector Perez

4 years ago

Greg Redding

3 years ago

Jesse Cromwell

4 years ago

Used Baker Brothers a couple times now for plumbing and air. Been very happy every time with their honesty and professionalism. Even when things didn't go as they planned they kept me informed and always did their best to fix any problem that arose. Definitely recommend.

Tony Bartlett

4 years ago

Very professional. Explain the estimates in detail and after agreement of items to complete; they were finished to our satisfaction.

Randy Stovall

4 years ago

Thank you Jason for a job well done and with outstanding customer service. You answered all my questions about the job before you started and explained why it happened. Also wanted to thank you for the heads up on our water heater.

Brea James

4 years ago

Travis was very personable, knowledgeable and provided quality service. He stressed the importance of the Maintenance service!

Marcos Resendez

4 years ago

Troy gave our AC a tuneup and was great. Very professional. He explained things and offered great suggestions.

ttaylo39

4 years ago

Travis came out to our house today and performed maintenance on our AC unit. He was very efficient and didn't rush. Travis provided some great suggestions and was very thorough in his explanation of services. I'm glad we chose Baker Brothers and will use them in the future if needed.

Nathan Dodge

4 years ago

Can you believe another problem! But Brad fixed it!

Teresa Scott

4 years ago

Celia Bennett

4 years ago

Kay Savay

4 years ago

TamandBeth Bodenheimer

2 years ago

These guys were a revelation for this type of service. I was literally shocked at how good AND affordable they were. I'm a consumer crumudgeon and research the hell out of things like this. Plus I have higher than average DIY Skills. BB were on time and kept me informed on their arrival. Once they arrived and we did our walk through Buddy gave me a fast precise and economically rational estimate for the work needed. I had them tackle 4 issues in a recently purchased home. They started immediately and had all materials needed in stock on their truck. The price was great and so was the workmanship and speed of execution.
Baker Bros Price was a third of the estimate I got from another DFW metro area company. I can only assume the other company really didnt want the business based on the out of whack estimates they gave me.
One of the jobs the competitor gave me was $1100 estimate to execute (install a new kitchen sink, replace water shutoff valves and install faucet on the sink) I ended up doing it myself.
I had Baker Bros handle the more difficult jobs outside my DIY comfort zone. Their total bill for 4 items, one of which was many times more complex than a kitchen sink and faucet replacement was less than $1100. Other Company estimated north of $3K. Crazy difference between these 2 companies. ~Caveat Emptor
I also signed up for Baker Bros annual maintenance plan which was half the same type plan at the first estimate company and it saved me 15% same day on the work they performed. Well worth the time spent to type this very verbose review😉☆☆☆☆☆

Christine J

4 years ago

Trevor was wonderful in every respect. Friendly, polite and very knowledgeable in his work. He took his time to completely take care of my doorbell and lighting needs. Very efficient! Very nice young man.

Viking Willi

4 years ago

S B

4 years ago

Service was great. Tech was very good and helpful with talking to the water heater warranty people.

Chris Henz

4 years ago

Professional, timely service with all promises well documented. Baker Brothers did a great job installing two new hot water heaters.

Jeannie Fancher

4 years ago

Great job and nice people but so expensive that I really feel that I was ripped off. I had work done in April and every time I use the light I get angry. I will never use Baker Brothers again. Not to mention the fact they can’t get my name correct. They send me mail to Julie.

Keith Flud

4 years ago

Taylor was excellent. He was on time, knowledgeable and friendly. Baker Brothers has always gone above and beyond for the customer. The call was part of the Family Plan that provides a check-up on a newly installed system. Baker Brothers installed a complete system with new ducting and it has worked well. I won't call anyone else.

Larry Williams Jr.

4 years ago

John was Great! First, he listened to my problems. Then, he didn't waist much time on getting the job done. I'm glad that Baker Brother's has employee's like John. We need more good men in this world like John. Me and my family are so grateful. Thank you John!

Jeff Long

4 years ago

My family has been using them for years, not the cheapest service but you get what you pay for!

Janis Levesque

4 years ago

Nick did a great job and was very thorough in getting our a/c repaired. His customer service was outstanding! We will be using Baker Bros for all of our repair needs in every area they cover from now on!

Michael Redmond

4 years ago

Ian was great. I really appreciated all the communication...when he was arriving, what he was doing, the quick estimate.

He was also very professional and worked with some unscheduled guys (contractors for ATT) who showed up at the same time so they could do their job as well.

Again, great guy and super professional.

Hiptesista Bolding

3 years ago

On time and teach was straight to the point

Bob Rapp

4 years ago

Brad did a fantastic job for us and I learned a lot in the process about our indoor unit in the process. He was professional yet friendly. His work was efficient and he was sure to make sure everything was right and tidy on his departure.

T Lambert

4 years ago

Called and came out 3 hours later and fixed our a/c

Ernest Gines

3 years ago

Excellent food and service

Bill Burley

4 years ago

Eric did a very good job rebuilding my bathroom ptrap and having all needed materials to complete the job.

marc hughes

4 years ago

Armando was very courteous and considerate. He was polite and got my drain unclogged. I highly recommend both he and Baker Brothers.

Adam Harper

4 years ago

John was awesome diagnosed and fixed my issue in less than 30 minutes. Great service will use again.

Jim Cook

4 years ago

Great Service!

Sima Jannati

3 days ago

I am very surprised by how they treat their customers! They first came and gave us a quote for a few electric work, and told us they will waive the fee ($39) if we go forward with them. When i called back to proceed with one of the issues they said they are not gonna waive the fee anymore because we did not accept the full estimate. Never explained this, but, fine!
Then the technician comes in and says Well what i gave you an estimate for is not gonna solve the issue and you need to now pay more than double to solve it!!! How unprofessional! Aren't you supposed to access the issue fully to provide an estimate for what is gonna fix the problem? I refused to pay anything bc they simply did not fix anything and then they told me I can no longer use their business!! Really?!!!!

adrian valdez jr

4 years ago

Baker Brothers were able to come out the same day and complete the job. Friendly, knowledgeable technicians and left NO mess. This was my 2nd time using them and am very satisfied with the service!!

Bill Rea

4 years ago

Chase was terrific. He not only diagnosed our sewer problem but noticed another potential issue with an outdoor water line as he walked by. Pleasant, thorough and a true asset and ambassador for Baker. From communicating to punctuality to service, I must say Baker Bros. Is excellent.

Terrance Dunn

a year ago

Representative Conner was very professional, very competent and patient in explaining things while completing the job. Very helpful he definitely represents the company very well.

Manager/Supervisor Josh also was helpful very easy to talk to and overall wanted to correct and ensure all AC filtration/UV system was and is operating correctly in our home. The system definitely works wonders and keeps sickness down in the home.

Diane Siegel

4 years ago

We have always been pleased with Baker Brothers service. The technicians our professionals, courteous, and know what they are doing to do the job quickly. We highly recommend Baker Brothers.

Texas hands In the dirt

3 years ago

Your service provider was great. But your prices to install a faucet was over 800.00. I was not thrilled about that.

Terry Long

4 years ago

Great job,prompt response. Very happy with work

Sue B

4 years ago

Excellent. Highly recommend. Tech (Cam) came out and was here just about 2.5 hours and thoroughly checked the entire system in attic and unit outside. This was definitely NOT the standard 20 minute wham-bam here's a list of what we can sell/charge you. Best 2 points I came away with? Trust and Professionalism!!!

Jerry McGown

4 years ago

Our hot water heater was replaced in January and a Floodstop emergency valve was installed. We got back from vacation last night to the Floodstop sensor going off and no hot water flow in the house. Called it in and Drew arrived within the hour. While he was unable to get the Flood stop fixed (bad sensor, has to be replaced) Drew was able to get us hot water back to the house. Thanks, Drew!

Bonnie Craven

4 years ago

Baker Brothers made everything very easy. They called me 30 minutes before someone was going to arrive at my house, so I didn't have to sit around all day waiting. The gentleman that helped me was very nice and he took the time to show me how he was getting forming his assessment. I would definitely use this company again.

cherise webster

4 years ago

I was extremely pleased with our recent experience with Baker Brothers! I called in the morning to schedule a service call and they had a technician out within about an hour. They called to let me know the technician was about 30 minutes away and also texted the name and photo of the technician, which I greatly appreciated. Armando was so polite and knowledgeable. He informed me of our options and discussed any possible costs upfront. He was able to address our issue quickly and for a very reasonable price. I can’t speak highly enough about his professionalism. Would certainly call again if needed.

Rich C

4 years ago

Technician was very nice and professional. Took advantage of the AC tuneup special and was told I may need refrigerant and there price was around $150 t o170 for the first pound of R410A A 25 lb container of R410A cost between $100 to $ 130 so why would I spend that for 1 pound?
I could see if this was a separate service call but the technician was there with gauges already on unit.
Baker Brothers pricing is way out of line as my profession is purchasing and building and facilities so I am well aware of the going rate for products and service.

Janice Beckcom

4 years ago

Debbie Mitchell

4 years ago

Travis was awesome! Friendly, funny and very helpful.

Mae Neisler

4 years ago

I called them for an estimate to fix a broken outside faucet. They came, quoted me about $250 saying might have to go into the wall and replace the whole thing,, could run up more..I told them no way..I had my yard boy check it, he replaced the outside faucet and handle to the faucet and it works perfectly..$25...including the cost of the faucet..and my yard boy does not work cheap...would never recommend Bakers.

Cheryl Quinonez-Lawrence

5 years ago

Baker Brothers...always top-notch service and wonderful techs!

Greg Chandler

4 years ago

Great customer service and Chris arrived when they said he would. Chris did a great job explaining what was going on and giving me some options for the plumbing issues. Also, very nice guy!

Steve Armstrong

4 years ago

Fast service replacing water heater Nic.e guys!

Dawn Murawski

4 years ago

Eli was very nice and professional and did a great job. Thanks for the on point service!

wayne parker

4 years ago

BigDaddy P

4 years ago

Travis did a superb job of troubleshooting my HVAC system and after thoroughly explaining all the deficiencies that were found I decided to upgrade and he was able to make arrangements to have a new system installed on the same day. Javier and Julio came to do the install and were very courteous and professional and worked tirelessly till almost 10:30pm to get the job done. When they were finished they walked me through all the work that was performed as well as all the features of the new system. For those of you with asthma and/or allergies I would strongly recommend adding both the UV feature, which sterilizes the air, and the humidity control feature which allows you to separately control the humidity level in the house. Also, I’m not sure if all their systems are eligible but I was able to get a $500 Oncor discount with the system I purchased.

Pat Young

4 years ago

Very professional and friendly. The first thing he did before entering to light carpet was take his shoes off. He worked quickly and did an excellent job. We couldn't be happier. Have done business with this company before and have always been happy with their work

Sarah Carroll

4 years ago

David made a very stressful situation less so. He was professional and got the job done to a high standard. I appreciate his service.

Connie W

4 years ago

Fast and great same day service! My technician Israel was very courteous and provided information regarding my unit, repairs and recommendations. Then he answered my questions.

Israel is an amazing technician and representative for Baker Brothers. You'll be the first call I make next time I am in need of repairs because of his customer service. Thank you!

PS, I really like the text and email with his photo and information.

Cd Muller

4 years ago

Andrew and his crew were polite, informative and hard working. I will use Baker
Bros again for my electrical needs.

Miss Muggwamp

a year ago

Advertised they are a 24/7 company. I called on Saturday 8/6 at 3p. It was a very TEXAS HOT 103° outside and 105° inside. My appointment could not be scheduled until 3p on Tues 08/08. When I mentioned the 24/7 on websight, YouTube & TV ads, she said that doesn't apply to weekends. I said never mind. Click bait maybe?????

Charles Koch

4 years ago

Brandi Pooley

3 years ago

Michelle Kampinga

4 years ago

Exceptional service! I called at 10am about a gas grill hookup, and someone out in a few hours. Cody was polite, helped me understand the charges, and got everything completed in a timely manner. I would definitely reccomend Bake Brothers.

Stephanie Guice

5 years ago

John Green was very thorough with his inspection of the unit and was able to recommend cost saving tips.

Gary Lancaster

4 years ago

Trevor did a great job. He didn’t take any short cuts and completed a big electrical job. He explained everything and gave me estimates of any future work I might in the future.

Dallas Pal

4 years ago

Diagnosed the water leak quickly and priced the repair fairly. Work was completed faster than expected and cleaned up the area to where you couldn’t tell anyone was there.

Terry McPhail

4 years ago

Baker Brothers Repairman, Brad Maxam and Teammate demonstrated expertise in diagnosing and correcting our Trane Air-condition problem during a heated day in July. The company uses the most up-to date tools. I rate the service provided on the same day service request was made as quite professional.

Jen Long

5 years ago

Great company! I use them for all my plumbing and HVAC needs. I enthusiastically recommend them to my friends and family.

Morgan Tucker

8 months ago

My family used baker brothers to fix plumbing that had been damaged for 15 years. I really with we would’ve gone with someone else. They just put a bandaid on a problem and charged us an INSANE amount of money to not even really fix anything. They just diverted the plumbing instead of actually fixing the issue. We have a different family owned plumbing company coming out to tunnel and fix every bit of plumbing in this house for half of what baker brothers charged. This company is in the business of making money and that is their main focus. They don’t seem to truly care about their customers.

San Patzke

4 years ago

a/c, plumbing, and electrical work, outstanding service on all three.

Stephen R. Vaughan

3 years ago

Have never used Baker Bros. Before..Called them out for a rather minor problem with a toilet's stopper and to change a leaky shower fixture.
The stopper was doing a strange thing...it would not fall. The toilet would usually flush twice before it would fall...The tech couldn't fix it. He suggested I buy a new toilet...I later ran the little chain through a washer and let it drop down on top of the stopper to add some weight on top of the stopper. That fixed it. For the shower, he explained that he would need to go through the other side of the wall due to the tight space around the junction where the fixture was. He would have to destroy the sheetrock (which was wallpapered)...that imo was not necessary. I instructed him to just replace the washer to stop the dripping and not install the fixture I had bought. Anyway, he replaced a .19 cent washer and fixed the leak. I fixed the toilet. And then I was charged $169.00...which in my opinion was about $100.00 too much.
It was a typical plumber experience for me.

Rudy Reyes

4 years ago

These guys did their job in a timely manor. Great work!!

Daniel Melo

4 years ago

Joy Litteral

4 years ago

JOE DALTON

4 years ago

great service

STEVE MARTIN

4 years ago

very helpful. very PROFESSIONAL. ON TIME. WILL CALL THEM AGAIN

Nancy R

4 years ago

Alex and Rodolfo were awesome! They were polite, and they got the job done and cleaned up. Highly recommend Baker Brothers!

Debra Holbrook

4 years ago

Cody arrived on time, was professional and quick to identify the leak was coming from our dishwasher when we thought it was a supply line in the wall. Very happy we called Baker Brothers

Maureen Corcoran

4 years ago

Erick Medrano is professional and very thorough. He explained what he was checking with my AC system every step of the way. I am highly confident with his work, and I will request him for any future AC work!!

Deborah Helt

2 years ago

L Moore

4 years ago

Josh did an amazing job figuring out the problem with our difficult AC unit. He came out to do adjustments multiple times until we were happy with the result. Even more he found a creative solution that did not cost extra to install and fixed our problem so now all rooms upstairs and downstairs get cooled equally. We are happy they sent such a knowledgeable technician!

Ben Witten

2 years ago

Brian Murphy

4 years ago

Michael Anderson

4 years ago

Knowledgeable, and thorough.

Alvin Shuttlesworth

4 years ago

Brad was friendly and informative. He was very professional in his service. Thanks for excellent service.

Jon Griffin

2 years ago

Like many others, I had broken pipes on Sunday February 14. I called 7 plumbers and scheduled an appointment with Baker Bros. for Thursday the 18th. On Wednesday evening at 6:25 pm they texted me to say that only their “emergency” techs were working and it would be an additional $200 on top of whatever work they did. Hazard pay is what they called it. The weather on the 18th is predicted to be the warmest we’ve had all week. There were two plumbers in my neighborhood this week in much worse conditions. Price gouging at the last minute is what I call it. Will never call Baker Brothers again.

Paula Wingo

4 years ago

Glenn was excellent. He was quick professional courteous and helpful. I loved the fact that he wasn’t afraid of my dogs. He showed my husband what he was doing and how to handle any future problems until help could arrive. We were all very impressed

Trish Bauer

4 years ago

Lane did an excellent job. He was in and out and very knowledgeable. There wasn’t a question he could not answer. He is a great representative for what Baker Brothers stand for. Honest and hard working. I will not hesitate to call Baker Brothers for all my future plumbing needs.

kelley wolfe

4 years ago

I have been a customer of Baker's Brothers for over a year now & I would highly recommend hiring them. They have completed 2 large jobs (19K) & 7K) for is & I can only describe them as: Honest, Upfront, Thorough & Hardworking.. If you have any problems/concerns with their work, you can count on them doing whatever it takes to make it right.

Bill Young

4 years ago

GRANT JOHN

3 years ago

Jeannette Bandelaria

4 years ago

Nice staff and quick, knowledgeable workers, especially Eric. He also mentioned some of the companies' products which we didn't know about that they offer. Very satisfied customer, definitely will refer to our friends.😊👍

Jan Beck

4 years ago

Very professional technician gave an estimate on two new AC units to replace soon-to-be obsolete units. Explained all the different levels of qualities of units, took pictures of space available for new units, and counted returns within our house. I felt totally at ease with Mr. Franklin and hope we are able to do business with him very soon.

Liz Barber

5 years ago

Great work and done quickly. Justin gave me options. Very professional.

George Garzzoria

4 years ago

Trevor Brooks, Electric Service Technician with Baker Brothers provided The Very Best customer service and overall experience. He was extremely knowledgeable and the job done was outstanding! I would highly recommend Baker Brothers if their entire staff provided the same type of service that Trevor did for us today. Many thanks!

Nancy Byrd

4 years ago

I requested a service call at 7:10am and had an appointment by 8:00! Ian and Jerry were awesome! They were polite, courteous, professional and did a great job even when it was not the perfect conditions. If I ever need a plumbing call, Baker Bros is who I’ll call and would probably request these great guys! Thank you so much!!

Bryan Napier

4 years ago

Penny Brooks

4 years ago

Marsha Montgomery

4 years ago

He was knowledgeable and friendly. To bad the quote was to much to install a kitchen light. It was out the question with the way our attic was made.

Dennis Nam

3 months ago

Danny Villa

4 years ago

Van #94 in ft worth just cut in the middle of 2 school buses rushing on the right side knowing that his lane was fixing to end and made the school bus that I was in with 43 kiddos coming back from the Zoo slam the brakes so hard that some of the kids fell out of the seat.Hows that for a review.He must not have any kids.

Geneva Almeida

4 years ago

All I can say is money hungry brothers! I knew there was something fishy going on when I was told my whole AC unit needed to be replaced even though it was REPLACED 10yrs ago when I bought the house! My second opinion informed me my entire unit is in good shape other than my problem was coil build up of dirt causing my issue with the unit... so this location can shove their $10,000+ refinance option and I'll take my $120 repair and FIX!

M

4 years ago

Marcus did a great job. He thoroughly explained everything he was doing and even showed me the camera view inside the pipe. Definitely recommend Baker Brothers and Marcus

Huyen Le

a year ago

Initially, we planned to replace 3 faucets in our bathroom. They all are working great, just wear and tear signs on the cosmetic look. All faucets (current and replacement) are the same Delta model. We furnished our parts. Baker Brothers charged $771 for 3 installations.

Because cost is high. We decided to replace only one faucet, and Baker Brothers charged $227 for the installation. Half way done, the technician told us that he has to run new plumbing lines, and additional cost is $281.

Bait and Switch tactics.

Now, final cost is over $518 for only one faucet installation.

We have had Baker Brothers' services for the last few years. Mostly were drain clogs in the kitchen and bathroom. This service call described below caught us off guard.

Updated 10/15/2021:
We got a phone call from one guy, named Joe. He said $518 is a standard price to replace one faucet. He challenge any shop to match that price. What he could do is to refund us $50. We declined the $50 refund.

Jenna Angeley

4 years ago

The tech failed to assess the issue correctly. Convincing us it was a plumbing issue rather than a clogged line in the AC unit. It was late (as they forgot they scheduled our service that day until I called to see if they were still arriving after 8 hours of waiting). It was clear the tech did not want to be there and the tech decided it was appropriate to laugh at my situation rather than find a solution. I personally did not find it amusing that I had leaking water from my unit that was causing damage to my home. Because he had chose to not properly assess the issue I had to pay 2 trip fees for the plumber to come out (and that gentleman fixed the AC issue). I had to wait another day because I was told it would be $200 for a plumber to come that night because of the time. Mind you the company forgot they scheduled my service for after 11am. This is very off putting and I even purchased the family plan. I don't feel like family and honestly feel like I wasted $1000 with a plan that I am paying additional ridiculous fees and charges with. I will not recommend anyone use this service as I feel the tech is deceitful and I am now in a service contact that I don't believe is any benefit to me.

Jamie DeHaven

4 years ago

Mike Reynolds

4 years ago

Chris was professional and willing to listen to my wants and concerns. He provided great options and education to this DIY'er. He was also very honest and I trust what he said and how he did his work. I would definitely recommend him and BB.

Marilyn Buehler

4 years ago

Serviceman was very nice and helpful and knowledgeable. Their office dispatch somebody out for me right away when I needed them. I was totally amazed at the cost it was a good half of what I thought it would be. I will definitely always call Baker Brothers again. Thank you Alan very much.

Nicholas Nervo EXP Realty

a year ago

They changed my unit, came out on a Sunday to reset thermostat.

Brandi Johnson

4 years ago

Wow! I don’t even know where to begin! I’m not sure how, but Bakers Brothers have reinvented and mastered good customer service. From the first technician to come to my home, Isaac, then Chester, both were awesome! It just kept getting better! Ozzy, who installed my new AC, was amazing. He and his helper, I cannot remember his name, were so helpful. They worked quickly, never saw these guys take a break! Nonstop till they were done!

Not only did I get a great quality new AC unit, I also got top of the line customer service!

Thank you so much to everyone involved.
Thank you Baker Brothers for top notch service!

Brandi J.

jake latigo

4 years ago

DANNY RUSSELL

5 years ago

THE MOST PROFESSIONAL plumbing company EVER !!! Don't even look anywhere else. Installed my new water heater rapidly, quietly, cleanly with the highest professionalism anyone could expect. They were on time, too.

Rachel de Oliveira

4 years ago

The job was well done. They were very professional, clearly explained all the steps, and helpful.

Deborah Rizzo

4 years ago

Joel was very nice and professional! He helped us with our shower issue.
We are having Joel come back next week to replace a toilet.
We could not ask for better service!

Toilet installed everything is great!
We will definitely use Baker Brothers in the future and would be happy if Joel is the rep!

Bria Jones

4 years ago

Craig Berry

4 years ago

I had a mold problem on the ceiling grills in the living room. Favian diagnosed the problem and solved it with meticulous work. I highly recommend him and his trainee.

James Liu

4 years ago

Robert Moore

4 months ago

I had scheduled an appointment with Baker brother electric. They were a no call no show I took the day off work missed out on doing what I needed to do waiting for them. Even sent them a reminder text in the morning. On their recorded message they claim that they know your time is valuable but they don't mean it. I was stood up when I sent a few more text messages to them completely ignore them. Later in the evening I called I was put on hold for 11 minutes then hung up on I called back and ask for a member of management never could get anyone. I was told that there was no appointment schedule and then later on they look and they actually see that an appointment was scheduled but never put down in the books.. The next morning I talked with a member management who was less than understanding all he could say is he apologizes and at 1st he stated I did not have an appointment and then I told Jeff I could send him the copy of my text and he recanted and said Oh we dropped the ball. You're asking me to call in your response. But as you can tell I already called and talked with Jeff which got me nowhere. Maybe you guys can call me you have my number on file thank you so much. looking forward to your call.

Brittnie Kincaid

4 years ago

Dale was very efficient, friendly, and professional.

Mark Brochtrup

4 years ago

A company with employees who truly understand the concept of Customer Service. Polite, on time, quality work, friendly and a joy to work with. You will not be dissatisfied with Baker Brothers.

Jessi Miller

4 years ago

I was able to easily get an appointment. The office called day of and were actually able to get Ryan out earlier than expected. He was efficient and communicated clearly what he did and what he recommended to improve the systems. Great job.

Christopher Oakes

2 years ago

Came out fixed the problem and gave some good tips on pipe maintenance thanks

Chris Fioretti

2 years ago

Rip off company. Quoted me $900 with no warranty to repair a pipe that I dug out. I fixed it myself for $10 and it took me 30 minutes. I have heard similar horror stories from others I know.

Karen. Green Enocksen

2 years ago

Everyone I spoke with was kind and thoughtful of my needs for the job

Nicole Downey

4 years ago

Susan Kleiman

4 years ago

Baker Brothers has the most knowledgeable professionals. They are always courteous and on time and they are thorough but quick in performing all tasks. I highly recommend them.

nikki Clark

5 years ago

Had them come out to unclog the septic tank because my regular plumber was not available. They did not fix the clog and now I can’t afford to have anyone else come out. Can not flush the toilets or anything. Was told piping needs to be redone yet no other company had ever said that. Don’t ever use them, they just want your money and don’t guarantee their work.

Haynes Gang

4 years ago

I know I paid a little more for there service. But they gave me the feeling that they new what they were doing and a great job on the labor/install. I wanted this piece of mind for my home.

Mike T

4 years ago

I did not use their service. But was surprised by professionalism

Audrey Monlezun

4 years ago

Saw did an excellent job installing my new water heater. After it was installed, he explained how to cut off water, check that pilot was lit, etc. I am very happy with Baker Brothers' service.

Lawrence Vatalaro

4 years ago

Great service and resolve issue in a timely manner

Jimmie Stewart

4 years ago

Cody was very professional and did a great job.

Jason J

4 years ago

These guys did a great job, Dustin was very professional and informative. Dustin showed up and finished on time. Thanks!

Cathy Forrest

4 years ago

always professional, goodwork... id call any time

Kelly Smith

4 years ago

Had a great experience with Baker Brothers. First time I’ve used them. Recommended by my realtor. Very professional and polite. Scheduling appointment was simple and they did everything they said and exactly what I expected, which is very rare these days. I’m very picky, but these guys are great. Cody and Mando called an hour before my appointment to let me know when they’d arrive. They quickly diagnosed my system leak in front yard, completely different than what City of Frisco public works told me when they came out. They fixed the leak which was a broken sprinkler system valve and replaced the dirt and grass where I couldn’t even tell they had dug it up. Great job guys. Very satisfying. Thank you. I just wish more companies would learn how to treat customers.

Barry Bryant

4 years ago

Ian replaced our 2 outdoor spigots in an hour and a half. Thorough, efficient and professional. Exceptional work and reasonable price. Thanks!

Jacqueline Varma

4 years ago

Melissa Wise

4 years ago

Troy serviced my A/C units and provided photos and videos to show me the conditions of the units after opening them up. I really liked having that information.

George Paroubek

4 years ago

Great job. Went above and beyond to fix our problems and make sure things were working.

Jim Bailey

5 years ago

Exceptional service and quality of work.

Blindmanfinger

2 years ago

My review is only based on a response & estimate for repair only. Repairs have not began at this time.
My home has a water leak that has damaging my flooring. The leak is in the foundation cement slab and leaks anytime that the water main is turned on. Naturally, this creates a since of urgency as we are without water until this is repaired.
A priority was to get my insurance adjuster out & to get estimates of cost as quickly as possible.
My call to Baker Brothers Plumbing for an estimate went very smooth. Daniel with Baker Brothers was dispatched to my home the next day. Daniel was very attentive, professional & knowledgeable. I received a written estimate from Daniel the same day. There was no charge for the visit or the estimate. Excellent so far.

Phillip Ball

5 years ago

Michael is competent and experienced. I'm completely satisfied with the work he did. He showed up on time and was very helpful. I will use Baker Brothers again for my plumbing needs.

Jennifer Griffin

4 years ago

Travis was very polite, professional, and knowledgeable. I was very pleased with his work!

Bug Boston

5 years ago

Great experience, especially worth it after another plumber tried to charge me six times as much for the same job! Corbin you are fantastic!

Patrick Hadley

4 years ago

As usual, Baker Bros did a wonderful job.
Joel was knowledgeable, friendly and courteous.

Darrell Martin

4 years ago

Got a between 8:30 -9:00 appointment. My experience with every single plumber I've had out here in the last 5 years has been no less than an hour and a half late. And I always get that call around the time they're supposed to be here. Oh, we're so we're running a few minutes late. I even got one call from the office They're loading their truck now, so they'll be there in a few minutes. Appointment was at 10. She called me at...10. Got here at almost noon. And they are just literally down the street.
So to tell you the truth, that's what I was expecting.
Got an email confirming the appointment. I was like yeah, ok. And then a few minutes later I got the phone call. I was like Ok, here we go. What's his excuse going to be.
Yeah, just want to let you know I'll be there (here it comes) between 8:40 and 8:50.
No way!
Mario got here before 9!
He did a great job, didn't try to sell a service I didn't need, cleaned up and was very polite AND professional. Even put an instruction sticker on my water heater telling me what to do in case the water heater malfunctions. And the service call was about something totally separate from my water heater.
I've tried every plumbing business in Mesquite except Baker Brothers. I will definitely give them my business. If nothing else, because Mario was on time.

Ashley Gattenby

4 years ago

Michael is an awesome technician. Very happy

Mant

4 years ago

Bubba was an excellent fit for my plumbing issue. Baker Bros automated customer service system is perfect for me, a digital native. I hope your system makes working at Baker Bros as delightful as it is for your customers. Bubba had an expert level knowledge, customer service expertise, and the ability quickly diagnose and explain my options. Baker Bros you have an asset in Bubba, take good care of him. Thank you.

Cheryl Maggi

4 years ago

Prompt service! The electrician was knowledgeable and quickly found the problem, which ended up being a plumbing issue. He took the time to explain how to protect the house from an electrical fire, and really gave me some valuable options to work on. I was impressed with him and his excellent customer service. Trevor is a gem!

Marian Griffin

4 years ago

Fully explained work, very professional

Christina Penland

4 years ago

Glenn took the time to explain the issues we were having how to correct them and how to prevent them in the future. I greatly appreciate his honesty and integrity. Will definitely ask for Glenn if we have additional plumbing issues

Michael Ward

4 years ago

Issac was my tech and he was very knowledgeable about AC compressors. He actually showed me where I had the issue instead of just telling me. This was my first experience with Baker Brothers. Issac even talked me into signing up for the Family Maintenance Plan!!

Pam McCants

4 years ago

Ryan from Baker Brothers came out within just a couple of hours of calling. It was a super hot day and I am sure they were covered up with business, but they made it out and had us cooled off in no time. Thank you Ryan and thank you Baker Brothers!

Marcia Olech

4 years ago

Tyler called to give his exact arrival time, was informative and took care of business in a professional manner. I highly recommend him to help you with your AC needs. And sprayed a wasp nest under my eaves to boot.

Ross Irvin

4 years ago

Timely, technically proficient, and quick to fix. Great job!

Christie Barnes

5 years ago

Aaron & Jeremy we’re VERY professional, knowledgeable, upfront, & approachable. They were very informative on what was going on with my HVAC system, what the problems were, & what needed to be fixed. They made the whole experience very smooth and understandable. They were very friendly as well. I appreciate very much their knowledge that the shared & their recommendations. I would request them both specifically to come back to my house to work on things because they made such a first good impression.

Dannon Garrett

4 years ago

Suzanne Gibson

4 years ago

Gabe was very professional & persistent in solving our electrical outlet problem. I highly recommend Baker Brothers for plumbing & electrical issues.

Christopher Ross

4 years ago

Great service.

Dr. Johnson Obamehinti

4 years ago

Excellent Service. Kevin is phenomenon.

Enid Contreras

a year ago

Was on the highway and one of their trucks was on my tail and pressuring me/honking at me to speed up. I have kids and was going the speed limit. They then proceeded to speed up and go around me through the emergency shoulder, then cut me off badly. We almost crashed!!! I called their company and waited on the phone for over 15 minutes with no response. Very annoyed and genuinely concerned for others because this dude was recklessly driving!

Krissy Williams

4 years ago

Brad provided great service with a good attitude and quality job!

Christian Green

4 years ago

Great customer service by the technician (Cam Maxam) who serviced my A/C unit. I would highly recommend Baker Brothers to any of my friends or family.

Michael Trull

4 years ago

Bubba came by to repair a leaky bathtub faucet. Even though the fixtures were probably over 25 years old, he was able to locate replacements and install in just a couple of hours. Very pleased with his work and the entire Baker Bros experience.

Keith Brewer

4 years ago

Andrew (BB tech) was very informative, courteous and direct about the work that needed to be done on our home. Everything turned out nice.
Very neat installation.
THANKS....

Robert Kraus

4 years ago

Michael Zaretsky

4 years ago

very impressed with their quick response and great work. Carlos was a pleasure to work with. I highly recommend them

Terri Tupman

5 years ago

We have had several service calls from Baker brothers. All workers have been courteous friendly and very competent. Definitely will continue to use them in the future.

Greg Sowers

5 years ago

Called Wednesday and set up an apointment for after 3pm Thursday with the agreement that I would be charged $39 for the call if I was not there. Took 2.5 hours leave from work Thursday. They called at 5pm Thursday to let me know they would not be coming. It cost me time and money to take off work and be at home on time. I will use another company that values my time.

Stephen Malinasky

4 years ago

Roberta Schomburg

6 years ago

Aaron came over today to figure out why our washing machine was backing up. He quickly diagnosed the situation and we are happy to finally know what was wrong. Yall are coming back on Wednesday to fix the problem!! Thank you Baker Brothers and especially your knowledgeable tech Aaron!

Mary Ann Rock

4 years ago

Glenn was very thorough and explained everything as he was checking
items I had issues with. Hopefully in the future Glenn will be the
plumber that is sent to my home in the future.

Karen Mcfarland

4 years ago

Glenn was punctual and professional..just how I like it!

Vicki Wise

4 years ago

Joe R. says Brad was very efficient in handling our AC situation.

Tina Taber

4 years ago

My AC went out at 2 AM. I started calling immediately and was on 5 people's schedules for that day. Bakers Brothers was the first to show at 11 that day. The technician was very thorough and knowledgeable. I would definitely recommend them!!!

Kerry

4 years ago

Extremely knowledgeable with his inspection of our HVAC system. Willing to provide some information on electrical precautions that we were not aware but able to apply to our home to protect our electronics as well. Very positive activity in inspecting and cleaning of our HVAC both inside and outside units. Nick is a very positive customer representative for Baker Brothers and we would welcome his expertise again.

Tamison Lattanzi

5 years ago

Excellent service. The employee with Baker Brothers were knowledgeable, answered all our questions, didn’t waste our time yet took time to do things correctly. Made sure our new gas water heater closet area was up to code.
Excellent warranty.

Justin Rives

4 years ago

Trustworthy , smart and efficient . Also fast and responsive. 2 thumbs up!

Edgar Korzeniowski

2 years ago

A slow-moving leak developed at the pex tee fitting on the hot water outlet line. The hot water outlet line from the water heater to the fitting was copper, and the fitting to the rest of the house was PVC. The seal between the PVC and plastic was cracked. This was bound to happen given the age of the fitting (about 15 years), and the fact a polar vortex hit two months prior.

I was tempted to fix it myself, but my fifteen-year-old Bradford White 40,000 BTU 50 Gallon water hear (Model No. MI5036FBN) was also on its last legs (heater struggled to keep water hot, hot water ran out quickly, water was cloudy), and the cold-water inlet valve was rusted shut. It was time to call in the pros, and I am glad that I did!

I made a call at 7:00a in the morning on April 23, 2021. The dispatcher could not promise nor guarantee a time, other than the technician would come after 11:00a. However, dispatcher told me that the technician would text me about 30 minutes before arrival.

Baker Brother's delivered. Julio Lara-Guerra the technician (along with another gentleman, cannot remember his name) arrived at 11:00a on the dot. Also, I received a text message 30 minutes before from the company. It included Julio's picture and brief bio.

Julio was awesome. He replaced the old water heater, which was located on the second floor, with a RHEEM PRO+G50-40N RH62 40,000 BTU 50 Gallon water heater (which comes with a 12 year warranty). Not only that, Julio replumbed the cold-water inlet, and hot water outlet, complete with new valves and steel connectors, as well as replumbing the gas line, and replacing the drip pan. The old water heater was hauled away. All of this was done in about 90 minutes.

I ended up paying $1,847 including tax.

Shannon Fulmer

5 years ago

Wes knew that I had a very large original estimate for sewer repair and came out himself and looked at it. Not only was his quote lower he stayed true to his word and came in $3,500 below the original estimate I received. Colton and his work partner came out and did the work and they had the best customer service. They were there on time, they were friendly, and they left my yard as best I could considering all the work they had to do.

Janice Andrews

5 years ago

Mark was very friendly and professional. He did a great job.

Debbie Greene

4 years ago

Baker Brothers did an amazing job doing our seasonal maintenance!

Patricia Johnson

4 years ago

On time. Very nice young man.

Albert R

4 years ago

Pam Mitchell

4 years ago

Our technician Eric Villegas was friendly and efficient. He handled the issues in our home very quickly. He explained clearly the benefits of having additional services to prevent future problems. Mr. Villegas was very professional and represented his company well.

Mark Childress

3 years ago

Mark Hatcher

4 years ago

Trapper showed up with another worker. Both were professional, efficient, and kept me informed.

Amy A

4 years ago

I have used Baker Brothers for both plumbing and heating/air conditioning. When it comes to plumbing, they tend to be pricy and always seem to recommend replacement rather than repair. However their work is good and the technicians/plumbers seem to know what they are doing.

As for HVAC, we used Baker Brothers to replace our upstairs unit two years ago after our AC died. A week and a half ago the upstairs AC stopped functioning the night before we were scheduled to leave town for vacation. I turned it off and scheduled a repair appointment after we returned. The first tech who came to our house said the breaker on the unit had flipped to the off position. He turned it back on and ran some diagnostic tests for an hour, all of which were normal. I then paid $39 for the service call. He recommended keeping an eye on it and gave some service options in case we encountered the problem again. Within an hour of the tech leaving, the breaker once again switched off. I called Baker Brothers and they sent another tech out within an hour (which I appreciated) and he replaced the breaker. He said that they are not made by the manufacturer of the AC unit and therefore not under warranty. The cost of the replacement was $195, while not terrible, it seemed strange that the part would go out after only two years. I WOULD LIKE TO POINT OUT THAT BOTH TECHS WERE POLITE, ON TIME, AND SEEMED VERY COMPETENT. I FELT THE INFORMATION THEY WERE GIVING ME WAS ACCURATE.

I did have a concern when the unit was originally put in two years ago. Shortly after the installation, it was discovered that something wasn’t done to code for our municipality. However the inspector for the city said was ok to operate the AC unit as it was until Baker Brothers could come out and fix the problem (something to do with the way condensation was routed or drained???) However, it was a little bit of a pain scheduling appointments to remediate the issue and then rescheduling the city inspector, etc. given work and personal schedules. In the end the problem was corrected and we passed the subsequent inspection.

Overall, I’d recommend Baker Brothers for plumbing and HVAC.

Kendall Waldie

3 years ago

Barbara Alber

4 years ago

Wade and his partner spent over 2 hours diagnosing and helping to fix the problem. They were patient and thorough.

Kathy Fritz

4 years ago

Kevin fixed my air conditioner quickly and efficiently.

John and Sheila Berka

4 years ago

Trevor was excellent! He told me the price up front and explained the details of the cost. He also told me what he was doing and what the problem was. He explained other services that Baker Brothers had and
about costs and warranties for my future needs. He was clean, neat, professional, and personable. A rare quality in younger people today.

Mike Pecaut

4 years ago

Tony arrived as scheduled. Found the problem and explained my options for repair. He explained the issue with the Quest pipe that was originally installed and what the best options were for repair. Of course it was a much larger problem than anticipated but after deciding on the best option, he completed the job as quickly as he could. Tony kept me informed at all times and I was pleased that the issue was repaired properly.

David C.

4 years ago

Marcus did a great job. Friendly, thorough, and explained details very well and in a way I understood.

Food Guy

5 years ago

John Collins

4 years ago

Marta Green

a month ago

We had a filtration system installed on our tankless water heater. Pat did a great job. He explained everything to us, how it works and how to keep the system clean. Thank you Baker Brother's..

ZandarrTheGreat

4 years ago

They were able to come the same day I called. They fixed the problem in 20 minutes and were out the door. Very friendly. A++

Nancy Byrd

4 years ago

I usually never do reviews but the guys that did my repairs were great and wanted to give them credit. Ian told me that resetting the toilet after they replaced the flange would be $197 but I didn’t want to spend the additional $ and thought my son and I could get it reset. Unfortunately, we couldn’t so I called Baker Bros back to have them do it. They said the Saturday rate was $99 but were nice enough to put it to $39 since the guys were just at my house yesterday. However, then the price was $297, not $197 and they could not get hold of Ian to confirm since he was off. Quick turnaround, I know, but can’t say I have respect for the company any more😡

Sarah R

4 years ago

5 STARTS to 2 STARS in 3 Weeks
Original Review:
Got home from work at 5 and realized the AC wasn't working. We have a 1 yr old so we had to get it fixed, 100+ outside and it was already 83 in the house . Called A#1 Air and they couldn't come until the next morning...maybe. Called Baker Bros and the scheduler was so nice, she found a service person and said he would be out sometime in the next few hours. Dale showed up not an hour later, assessed and fixed our issue (plugged drain pipe), cleaned our AC unit and installed a blow out valve so we can keep this from happening again. We signed up for the family plan which gets us a year of maintenance for our AC, Furnace, and plumbing which cut our bill by over half. Great, prompt, comprehensive service.

UPDATE: Turns out the tech didn't really fix the clog, just moved it down the pipe so we had to deal with a decent water leak ALL weekend. When we called Saturday morning to ask for someone to come out they couldn't get to us until Monday which meant we got to set a timer and wake up all hours of the night to empty the buckets. Once the clog was fixed we had to call a third time because our house was still not cooling.....he went into the attic and let us know that our attic fans weren't working. Why didn't he do that first time out?

But hey, we are friends and family now so we can call them to take a look at a lower cost....right? THEY CHARGED US $227 to tell us that our fans were broken and that it would cost lots to replace them. NOTE: they have high diagnostic fees...so keep that in mind if you ever use themand get pulled into the friends and family sham. The paperwork and estimates they provided us were ridiculous, didn't really break down the costs or give me any new information....already knew the fans were broken...I feel like we got suckered into this friends and family plan that really isn't that helpful if you need them to come give you valuable information to fix a real issue.

Chad Easton

4 years ago

We have used Baker Brothers a couple times now and they have been excellent both times. The are very professional and very reasonable.

Shannon Scott

a month ago

They came to my home for just a routine checkup/tuneup on my AC unit. I don't know what if anything they did two guys came out and one guy went to my attic and the other guy went to the outside unit. When one guy came back from the attic he proceeded to tell me that my compositor was going out and it wouldn't last the summer. And then proceeded to tell me it would cost over $350 to replace(my unit is only 5 1/2yrs old) compositor usually last 10 to 20 yrs. He didn't tell me what amps it was pulling or anything to back up his claims. When we went out to see what the other guy was doing I saw him drenching the outside of my unit with water from my hose. He didn't even take the outside covers off to expose the evaporating coils before doing it. Just sloppy work and dishonesty. I will never use them again. I didn't even get a receipt!!!!

Nancy Beaudry

4 years ago

DEIRDRE BRENNAN

6 months ago

Estimate to fix flush valve $360. Said toilet needed to be replaced. Had it fixed by another company who replaced the flush valve for a cost of $214.

Isabella Gomez

3 years ago

Wanda Meador

4 years ago

Quick response. Great price. This was electrical work. It was completed in less than an hour. I would definitely use again. I would also recommend to friends.

Brian Murphy

4 years ago

Bethany Guala-Bahamondes

4 years ago

Isaac came right on time, super courteous, and got right to work. He explained everything in plain terms and then after the A/C check was finished,I got detailed photos and a report of what we should be taking care of. This helped us negotiate the work that needed to be done with our landlord. Super work! Thank you so much!

rich v.

4 years ago

Guys came in and install outside home unit were very courteous and professional, cleaned up after themselves overall very knowledgeable at what they do.

S. pratt

6 years ago

Giancarlo F

4 years ago

On time, very professional and polite. He described everything that will be done with the current plumbing situation. Highly recommended.

Andrea White

4 years ago

I called at 4:30 and talked to Monica. She told me I could pay $200 for them to come in the evening and that someone would call 30 -45 minutes before they were coming. At 7:30 I called back to find out the status of when the plumber was coming and was told they were sorry, no one could come tonight and I would have to wait until tomorrow. I will never call them again!

Don Hampton

4 years ago

Cam was on time and very professional. He was thorough and went out of his way to explain everything he did.
This being my first experience with Baker Brothers service, I was very impressed with the pre-visit communication including a picture and background information of Cam - A++ service

Barbara Guimaraes

4 years ago

I don't usually write reviews, but I've had such a great experience with Baker Brothers that I felt it was important to give them a great review. They do an amazing job and are very knowledgeable. I highly recommend Chase and Sean!

Glenn Weaver

4 years ago

Michael was very professional and helpful. Everything was explained. I would say he was the best tech we have had and i have had a few over the years.

Charlie D.

4 years ago

professional experience, once tech arrived; not his fault, but person that schedules should explain the 2 hour or more time frame; well informer tech, great at explaining required service; will use again

lester bergeron

3 months ago

Solid plumbing company

Lindsay Bruce Loan Officer

4 years ago

Chris is awesome! He showed up handled the issue was clean and professional. I love Baker Brothers and will always be a loyal customer.

Jack Milanese

4 years ago

Really good work! No complaints about that. Very professionally done. I do, however think the price was very high. Two hours of labor and probably no more than $150 in parts for $700.

Dennis Mitchell

4 years ago

Job well done

Gina Powell

2 years ago

Multiple wasted trips with inaccurate diagnosis and THOUSANDS of dollars spent to resolve an issue with my plumbing. THOUSANDS! In the process, a toilet was busted by inept plumber trying to snake the line, and jetting that resulted in raw sewage being blown all over one of my bathrooms. When I finally, got upset and told them to resolve the issue or I would find someone else who could; they sent out a supervisor to properly diagnose the problem on the 4th or 5th trip and after about $10-$12k spent to be informed that our yard would have to be dug out and all of the pipes replaced from our home to the city lines on two separate sides of my house. That was yet another $12k plus.... So, that's fine was told that the yard would settle and to call them and let them know if it sinks in. Fast forward a few months and I call them out for a leaky shower faucet, plumber comes and fixes it (in two trips spanning 2 days) and the plumber sent tells me that he doesn't like how the yard is settled and sunken in and that he was going to alert dispatch and have someone come out to fill it in.... Days go by, no one shows, so I call them. For whatever reason they send a quality control inspector who takes pics and then tells me I don't know why they sent me, I'm quality control. And we don't normally deal with this issue. Eventually, he schedules someone to come out, for today. They no showed after confirming the appointment and I have not received any correspondence as to why. Pics to follow.

Adam Pineda

4 years ago

ralph green

5 years ago

Tech cut line without review. Line branched to furnace leaving no heat. Had to repay for new installation. That price too high after comparison with others for same work. Company took no blame. In addition did not install the same material presented prior to installation. It was like dealing with used car sales people. Briefly talked to management which were to call back next day. Never did! Tech’s on commission. Charge what they want. Never use again!

Manny Serna

4 years ago

As always, tech arrives on time and is very efficient on completing all the work. Josh is one the best tech that has worked my AC.

Kieston Schrock

4 years ago

Called at 1pm and someone was at my house by 3pm to work on our AC. Our tech Ryan Rennie was awesome and extremely polite. He drove to get us parts so we would have cool air for the night. Thanks!

Loni

4 years ago

They were very punctual. Their friendly attitude was very impressive. They answered all the questions I had -- Very knowledgeable crew, very service-oriented!

Greg Anderson

6 years ago

Pamela Bowser

2 years ago

They said last week they would make me an appointment for last Thursday. A week later I'm still waiting for a phone call.

Kevin Burck

4 years ago

Every single time I need service - this is my go to company for plumbing, electricity and air. The techs are knowledgeable, they're on time, great service, and are always willing to work with you to make sure you get the best service at the right price. I have never been more satisfied with a company to be able to complete the work the first time and the right way! Great company and VERY pleased!

Patti Kilmer

4 years ago

Fast, efficient, and friendly!

terry HYLAND

3 years ago

Richard Gallagher

4 years ago

Glenn Gronkowski

a year ago

Had an HVAC problem and called Baker Brothers. They never showed up on the date we had scheduled and I had to reschedule. They came out and fixed the piece and 1 month later the same problem came back. They clearly didn’t fix the problem correctly. Scheduled another appointment and the technician never showed up AGAIN. They have a 100% on time policy but they can’t even show up on the correct day or fix the issues correctly. I was also a member of Baker Brothers throughout all this and this is still how they treated their customers. I canceled my membership and will not be using them again or recommending this company to anyone.

Mike Kearns

5 months ago

I used Baker Brothers recently for plumbing and I was a little hesitant, since I had two plumbing companies come out prior for my repair. I was very happy with how easy it was to get a person on the phone and schedule the appointment. The communication from the time I made my appointment to the time the technicians arrived was excellent. The technicians gave me a thorough explanation of what was wrong with pictures and gave me options to resolve. Once we decided to do the repairs, they spent all day working on the repairs. I also received more pictures of the repair work that was completed once they finished and I only paid once the repair work was completed to my satisfaction. Unfortunately, one of the connections broke loose during the night; however, I called early in the morning and they same tech came out the next day to fixt the connection and provided pictures of what failed and what was fixed. They tested the water pressure and connections one last time and I have had no issues. I think you get what you pay for and I was happy with the level of service I received for what I spent. I will use them again.

Yiyang Sun

4 years ago

Clifton McCray

4 years ago

Same day service was excellent! Our technician Ian was professional, knowledgeable, thorough and explained exact services needed. Would definitely use Baker Brothers again and recommend to anyone looking for great customer service.

Isaac Mokiao

4 years ago

Very easy to work with, was happy with the HVAC service, timely, and Brad was very easy going, thorough, honest, no pressure, and very helpful with information. Glad I chose them

Baker Brothers Plumbing, Air & Electric