William Moore

a year ago

Fredricik Montgomery

a year ago

Douglas Newson

2 years ago

Toby McClure

6 months ago

Very professional
Quality workmanship

Arielle B

a year ago

I had a pretty major water leak outside of my home recently where water had started leaking outside and coming out from under the sidewalk!! I was beside myself thinking what am I gonna do now? From my first meeting with Tyler A. the plumber that was dispatched out to my home, I have nothing but good things to say about Mr Rooter plumbing! I'm a new homeowner and also a female who doesn't know anything about this type of home maintenance. Tyler not only fixed my water leak, he took care of me like family😊 He worked tirelessly over a period of 3 days to find my leak and did this in triple digit temperatures! It cost a little more than I thought it was going to cost at first, but it was worth it. If you want quality, you have to pay for it. I will and already have recommended Mr Rooter Plumbing of Memphis to all my friends and family for their plumbing needs

Ryan Burkett

2 years ago

Installed water purifier

Elizabeth Cummings

5 years ago

Great service! Workman was very personable and was so helpful explaining what was going on and answering my questions. He gave me advice and helpful tips too! Absolutely fantastic!

Dale Slawinski

4 years ago

Straight forward pricing and exceptional customer service. I would give them a 6 if an extra star was available.

Scott Kinney

4 years ago

Nick Cassella

2 years ago

Regular maintenance of tankless water heatet

Virginia McDonald

4 years ago

Super fast and friendly service ( ͡° ͜ʖ ͡°).

Matthew Collins

4 months ago

National Tire

a year ago

They don’t do a good job they left big A big mess Behind them and they charge me $835 for open pipe and I have to clean behind them for two hours I don’t like this company they take the money and didn’t do the job
On 04/21/22 😡

Lee Brantley

10 months ago

Very fast and very good work.

Briahna

7 months ago

Our plumber, Chris, was able to quickly diagnose and fix a pipe issue that TWO previous plumbers (from different companies) were unable to resolve. I'm very glad we went with Mr. Rooter--I just wish we had called them first! I had never used their services before but they will be my first call from now on.

Farris Buckley

7 months ago

Pipe repair

Nancy Trussell

a year ago

Excellent work by trusted and dependable people.

Kelly Chaffin

a year ago

Christian Terrazas was our service tech. He did a wonderful job. Stayed until job was complete. Great service and very hospitable. Will call him again for any other plumbing need we have in the future.

Louisa Bowie

3 years ago

Jason Hudson

3 years ago

Very impressed with their after hours response time.

daryl anderson

3 months ago

Did good work

Reid Lambert

4 months ago

Called after I woke up to a nasty surprise from a back up in my drainage system. Chris came out super quick and immediately went to work on assessing the problem. Thankfully it turned out to be an easy fix and he got me situated super fast. Highly recommend Mr. Rooter and Chris!

D Mack

4 years ago

Chris Terrazas came out and communicated with us very clearly how they could help us. They did the work as agreed and treated us like we were the most important clients they had. True professionals. Thanks again.

Kelly Day

8 months ago

Fixed our shower quickly and effectively

Jon Ruff

5 years ago

Tyler was so wonderful and quick at fixing our drainage problem! Couldn't have been more professional, thank y'all so much!!!Amanda

Kjugerry Grimes

a month ago

Great service great work
Would definitely recommend ✨✨✨

Derald Richmond

2 years ago

Christopher Seay

5 years ago

Professional and courteous techncian.

Bryan Burgess

10 months ago

So I called for help. The rep told me the $115 service fee would be waived if I let the tech do the work. It was just a small cvpc repair. $618 with no itemized receipt. Nah fam...I would like my $115 back. A commercial company I called before them said they'd do it for $400 but couldn't come till the next day. I couldn't be without water. I want my service fee back please. That's definitely not good business.

dillon dickey

2 months ago

Danny and Johnathan were quick to respond, professional and fixed my leak with minimal hassle. They were great to work with! I’d highly recommend them and use them again without hesitation!

Ben Thoele

5 years ago

George Cal

2 years ago

Paul Linxwiler

a year ago

Jay Lawrence

3 years ago

Kimberly Smith

3 years ago

Easy scheduling process. Even arrived early for appointment. Great experience!

Tony English

3 years ago

In the beginning of the service everything sounds great. The job will be completed and everything will look the same. Not the case! My flooring is concrete and had to be broken up for the job. The concrete was put back only to fill the hole . When asked can it be place back like it was originally I was told we are plumbers we place the concrete back to the best of our abilities. That wasn’t stated up front. They only specialize in the plumbing and that should have been stated up front. For the amount of money spent for the job they could have hired someone to place the concrete down correct and do a better clean up job! Because only the plumbing work is cover under warranty. The concrete work I’m going to have to hire some one else to come out and complete a job that I in trusted Mr. Rooter to do. Sorry, for minor repairs but never for a major repair like this! I was charged for a professional job and finish but only got a professional plumber.

Kiya B

2 years ago

Suzette Hall

2 years ago

The serviceman moved our set of gas logs to another fireplace. He also repaired a bathroom faucet. Very efficient and professional.

Daniel Ellinger

a year ago

Keelan French

3 years ago

Henry Walton did a fantastic job. His craftsmanship was unmatched.

Jerry Gwyn

4 years ago

I called Mr Rooter for information and to set up a service call. A lovely young lady, Andrea, was most gracious and patient helping me. She was very professional and knowledgeable. Thank you Andrea and kudos to Mr Rooter for hiring her. You've got a great employee in Andrea.

Dera Harris

8 months ago

Quick and professional!! The technician was able to answer all my questions and gave me advice on how to keep my plumbing in tact

Jessica Gaston

5 years ago

Christian and Thomas were very professional and prompt. They worked hard to make sure I understood what they were doing and why.

Linley Richter

5 years ago

Bob and Damion came to the house after 6:00 and cleared out our sewer line. They did a great job! I highly recommend these guys.

Douglas Tabb

6 months ago

Technician was knowledgeable and professional. Completed work in 45 minutes.

kerry kirkland

5 years ago

Christopher was very professional, explained what needed to be done and how much it was going to cost and explained the guarantee on the front end. He performed the job in a very timely manner and gave me some tips on what you can throw in the disposal and what you can't. Great job!

J Allyn

3 years ago

Very friendly and helpful service technician. This company communicates well and often with its customers. Thank you, Mr. Rooter.

Andrea Daniels

a year ago

Kimberly Baker

2 years ago

Chris Fly

5 years ago

Phil Stevenson

5 years ago

JD Armstrong

2 years ago

Excellent experience. The technician explained all the work he was doing as he worked. He was very personable and attentive to my questions.

Eric Hoover

5 years ago

Ron Carelle

4 years ago

Great Job! The technician was very professional, clean and was efficient with his time. He was able to get the correct part and get our problem solved with ease. I would highly recommend Mr. Rooter Plumbing of Memphis for any plumbing needs.

Reva Hurley

3 years ago

Adrian Williams

2 years ago

Summer Johnson

3 years ago

Julie B

2 years ago

No communication, no show. I lucked out because after reading other reviews, sounds like I could've been charged with a huge bill, unfinished job, or worse yet, additional problems.

Joseph Gallina

3 years ago

Super fast and friendly service. They came out within an hour to handle a water emergency and fixed it right. Definitely call Mr. Rooter above all others!!

Danna Hendrix

5 years ago

Lynda Zinn

5 years ago

Antonio came out from Mr.Appliance to work on my ice maker. He was so very knowledgeable and took him time to explain everything about the appliance. I will for sure use Mr. Appliance again IF I can request Antonio. He’s very good!!

John Warra

3 years ago

Great experience. So nice to find a small business owner who keeps his word. I can not say enough great things about Andy the owner. Christian, Andy's lead plumber is quick, friendly and extremely polite. Andy's Mr. Rooter has been my plumber for several years. I have recommended him with confidence to many of my friends and even my ex-wife.

Christopher Williams

a year ago

Not good at all drain still stop up two days later Suppose too have a 90 warranty but been out here twice now I don’t have a warranty drain still stop now they want to charge me to run a scope

C. Fo

2 years ago

Deborah Goode

9 months ago

Scott was fantastic!! Most helpful

OneSoundStudio1

5 years ago

Tyler was very polite he handled everything I need he answered all my questions he got the job done I am very satisfied before he left he gave me a fist bump and told me I’ll be OK I really appreciate the work that he did I will for ever call and ask for him to do all of my work I had five different plumbers to come and do the job and it never get done they always gave me some excuse so what was causing my problem but never could fix it. Tyler was on time he was efficient polite respectful and he worked fast!!!!!

david baggett

a year ago

They helped us recover from frozen pipes which also damaged the water heater. Great team, helpful, professional, and worked with us to find solutions. Danny worked all day in a hot attic to help us get our lives back on track.

Felton Daniel

4 years ago

Very good

connie spruell

a year ago

Was very happy and pleased with the plumber who came and performed the service. His name was David. Very professional and I was very comfortable with Jim being in my home.

Sherry Matthews

7 months ago

Water pipes burst & Chris Ungren was amazing. He came & fixed one leak & a few hours later returned to repair a second leak in another pipe on Christmas Eve!!! Chris was kind, got it fixed, made recommendations, & was the best most customer service example ever! He’s coming back next week to finish & I have every confidence the job will be done right.

Jose Casiano

7 months ago

Awesome experience!

Chris Scholik

5 years ago

p w

3 years ago

c barber

5 years ago

Discovering that you have a leak in your home can be a nerve wrecking experience. One call to Mr. Rooter and they saved the day. The plumber that came out was prompt, professional and courteous. An organization is only as great as their employees and Mr. Rooter has a superstar employee in Brett!!I will recommend Mr. Rooter to anyone seeking a professional service for your plumbing needs. Next time they will be the only plumber I call.

Jamie DeBerry

3 years ago

Awesome quick response, came out same day and issue resolved promptly. Highly recommend.

Sandip Patel

a year ago

Lee Tanner

2 years ago

David A.

5 years ago

Courteous and professional services both during the appointment process and execution of requested work to be performed. Plumbing technician that showed up was clean and very cordial. Did the work and involved me in the process by showing me on his camera what the drains looked like in the inside. Was honest about what didn't need to be done and what would be helpful to do. For example, he suggested we raise our cleanout to be so that it was above grade to make it easier to find the next time we had a drain issue. That was very helpful and we had him do the work since we thought it was a good idea. He was so careful about putting all the soil back and even hand arranging the mulch we had around the cleanout so it looked like it was always that way. I was impressed!!! Highly recommend for any plumbing work based on this experience with them.

Carol Johnson

3 years ago

Very competent and nice

Clara Gilbert

2 years ago

Buck Burns

5 years ago

Excellent customer service, chris was very informative and took pride in his work. Highly recommended!

Ralph Duncan

3 years ago

Nice guy, showed up on time. He tried real hard to make my clogged drain more complicated than it was. He wanted to open up the wall and install clean out and see where the pipes go. After 45 to 60 min talking about it I insisted he snake it. He didn't want to but I said enough of this, snake it. Took him 10 min and the drain was clear. Charge me$375.00 I pushed for discount and paid $325.00. I'll never use them again.

Martha Jane Gary

a year ago

Leonel Vasquez

4 years ago

Our Service Technician, Tyler, did a great job for us. He was very professional, respectful, and knowledgeable. We are extremely happy for choosing Mr. Rooter for what we needed them for and definitely will use them again in the future!

Whitney DuVal

3 years ago

Luke came out and fixed my sink. He was so nice and professional. He did a great job and I highly recommend him!!

Laura Rhodes

5 years ago

Super work, extremely kind staff. The service worker explained everything in detail of what he was going to do and what he did after the work was completed. He also helped my family to save money by giving us his personal advice.

Theoplias Harris

2 years ago

Anita Sgouros

3 years ago

Paul Vinsonhaler

3 years ago

Drew Brooks

2 years ago

Our tech from Mr. Rooter was Bob Geisenhoff and we could not be more pleased with the service he provided. He took the time to assess several issues we were having with our plumbing and was able to handle all of them effectively and in a timely manner. He even helped us get scheduled with our dishwasher rep from Mr. Appliance! Bob went above and beyond what he was asked to do and we will be requesting him for any future issues that may come up!

sheresa Johnson

7 months ago

Great and friendly service!

Leslie Johnson

2 years ago

Jennifer Gonzalez

4 years ago

Mr. Rooter CustomerCare was great. And Tyler my plumber was awesome. He will be the only one I use for now on! Great service

Jim Mullins

5 years ago

The plumber was professional and efficient. The work was neat and complete. My wife and I would recommend Mr. Rooter Plumbing to all our friends. Thank you for your help and service.

Dawn York

3 years ago

I live out of town from where the house I rent is ,which had the leak. When my tenant contacted me about the leak around the hot water tanks on a Saturday morning I immediately contacted Mr. Rooter. I had someone there in 2.5 hrs. The technician was able to fix the leak within the hour. He was in contact with me by phone prior to the fix and afterwards. I even received photos of the problem before and after. Great Service !

Mark Loden

2 years ago

Sydney Felix

a year ago

I was absolutely amazed at how fast Mr. David C was in touch with us, immediately showing up and finding the root to our problem. The next day he made sure to fit us in and the job was complete within 48 hours. I highly recommend! Family friendly service.

Steven Killebrew

9 months ago

Scott showed me where the issues were and he explained what tasks he would do to resolve my situation. He showed his enthusiasm and professionalism in his work.

Lisa Wells

5 years ago

Crystal Norment

a year ago

Water meter leak

helen may

7 months ago

They were fast and responsive

Mike Karel

3 years ago

Tyler is a good guy and has always done us a great job

Teddy Gibbs

4 years ago

Kay Cunningham

7 months ago

The repairman was wonderful.

Marlow Martin

3 years ago

Lynne Falanga

a year ago

I will never use them again. Very over priced

Chuck Guthrie

2 years ago

Ann Reed

2 years ago

David Cummings was professional, friendly, prompt, cleaned up after work was done, removed old toilet, neat work(caulking) and highly recommend him.

Benny Carter

2 years ago

Awesome job!!!

Paul Jones

2 years ago

Steve Shipowitz

5 years ago

Bob with Mr. Rooter is fast, friendly and on time. We had a hot water heater go out at 4pm on a Saturday. He called and said he was on another job but should be to me in 2 hours. About 90 minutes later he called and said he was on his way. He diagnosed the problem quickly, gave us our options and took care of the problem. We were back up and running quickly. He also recommended a restoration company. All in all, a horrible situation made a little more bearable by a professional. Will use again!

Robert redrum

5 years ago

Thanks for the fast and friendly service Brett

Joerald Branch

a year ago

Mr Will Sides arrived early , was very knowledgeable about the issue I was having with my hot water heater. Was very professional & performed the repaired in a resonable time.

Kyle Purpura

a year ago

Carolyn Johnson

5 months ago

Jane Roberts

5 months ago

Chris Ungren repaired a leak in the line from my ice maker. He was efficient, courteous and professional.

Robyn Rhodes

8 months ago

Refreshing to
Find a business with unparalleled professionalism, knowledge of scope, timely.
Highly recommend!!

Robert Johnson

a year ago

There prices are not to help the customers, but for there business. It cost us almost $269.00 for a simple toilet repair.

Kate Roberson

3 years ago

They did a great job finding the source of my leak, quick to get fixed! Thank you.

Shaymo M

3 years ago

This Make our 2nd times using Mr.Rooters And Tyler gets the Job done Thanks

Belinda Smith

4 years ago

We have been customers for years and we feel like we can trust you . No get over or games. That is priceless when dealing with contractors.

Sherah Davis

9 months ago

My kitchen sink was in need of repair. I called and received a same day appointment! Excellent repair and customer service. Staff was very friendly and professional! Great Job! Very satisfied with their service!

Tiki Bar

2 years ago

Melinda Cline

5 years ago

I needed them out same day to change out a leaky toilet and Bob arrived early in the day. He even came back a second time to switch out the toilet lid (Sorry Bob). He was happy to please. thanks!

Nalexian Woodard

4 months ago

After battling and diagnosing a sludgy drain for months, I finally bit the bullet for some “Rooter” power. Henry was very prompt and professional. He explained everything and delivered. He had to use a specialized machine to resolve my drain issue. He slapped a warranty on his work, I paid for the service, and all was well. Happy pipe, happy wife!

Johnathan Urschel

2 years ago

Samson Gitau

2 years ago

I enjoyed it. Tech was friendly and knew his job. Precisely located source of clog

Sandra Walls

2 years ago

Extremely courteous, professional, and on time!!

claire eason

4 years ago

Extremely nice guys working for Mr. Rooter!! I was lucky to receive such upstanding service. Will definitely be using again!!

Brian Schneider

2 years ago

Anne Hooper

2 years ago

I am a repeat customer and never call anyone else with my plumbing needs. They are professional, courteous, and have always done a very good job. Highly recommend this company!

Wayne Jackson

2 years ago

Carole Cornell

2 years ago

The service tech Danny Royle is outstanding! It was a pleasure to have him in our home. His suggestions were helpful and he fixed the disposal quickly. He’s a great ambassador for your company!

Da R3ality

4 years ago

Tyler Crosthwait was very polite with outstanding customer service ! I would most definitely recommend him to anyone.

Luanne Cox

3 years ago

Mr. Rooter responded quickly and provided excellent service when my hot water heater stopped working. Very pleased!

Jordan Hayes

4 years ago

Fair honest work. These guys are great, and always put the customer first. I know that when I use these guys that I am getting my full moneys worth. Christian and Ethan were awesome! Will be using them for any future service needs.

Betty Miller

3 years ago

Benjamin Fishman

2 years ago

Great service.

Richard Gray

5 years ago

Nikki Bond

3 years ago

My husband and I live in a 1950s home that has had many plumbing issues. We called Mr. Rooter today in a pinch and our technician, Tyler, came to the rescue!Tyler was knowledgeable, professional, friendly and hardworking. He worked a solid 4-5 hours digging and installing in 90+ degree Memphis heat and was still smiling at the end of the job. He also left the area looking like nothing had happened. 😂👏🏼 I was so impressed!We will ask for him in the future. Thank you again, Tyler!

Sarah Gwyn

3 years ago

I’ve used Mr. Rooter for 10 years now. They have always been prompt, communicative, and professional. We’ve used them for clogged drains , new water heater and replacing our main sewer drain and water line. We’ve been pleased every time. Tyler, especially, is a great technician and a pleasure to work with!!

Jessica Nelson

a week ago

Deidra Catron

2 years ago

Emily Zachry Sarinoglu

4 years ago

Tyler was extraordinarily helpful! I thought my kitchen sink was done for, but he fixed it in under an hour. Everything was super affordable, and he was very personable.

Shunda West-Lee

2 years ago

Sean Michael O'Donnell

3 years ago

Thomas was very professional and resolved our problems in the kitchen.

Kara Taylor

3 years ago

I had a bathtub full of what looked like black potting soil. There was concern that the pipe had broken under the slab, but they got it cleared an it works great!

Dawn Moederndorfer

3 months ago

Daniel called earlier than appointment time, said he could come earlier, worked out well for us. Explained all that he would be doing in detail, unfortunately was unable to remove what was lodged.Advised all of our options, said he would be back on Monday, gave us his # so we could let him know. My husband decided to remove the bowl, he found what was lodged sideways in there, removed it and put all back together. Did p/u a few parts and a new seal, and we are good to go…….literally!! Thanks for your help Daniel 👍

Jand O

a week ago

Tripp, my tech that day was very friendly, helpful and interested in providing me with the best service possible. He was thorough and thoughtful when deciding the best way to complete the task. Thank you Mr Plummer and thank you Tripp

Naila Robinson-Young

4 years ago

My mother and I had a sudden mishap. We had a burst pipe that was extremely hard to get to under our home due to the small crawlspace. We called Mr Rooter Plumbing, and instantly experienced awesome customer service. Michelle, and Tanisha were both extremely empathetic, and made arrangements to send the best plumber out to assist us with our unique issue the next day. The dispatched plumber Tyler was beyond polite. In fact, he too was awesome! He surveyed our issue, and explained to us our plumbing issues in its entirety. On top of that, he had us up and running again in less than 45 minutes after his initial arrival! Mr Rooters Plumbing was by far the best decision that we made.

Chris Bickerstaff

9 months ago

Awesome guys to work with. Respectful of our pets and did an awesome job. What we thought would have been a simple clog turned in to a sewer line replacement. These guys are too notch

Richard Brashier

4 years ago

Bob and his crew did a fantastic job. I highly recommend Mr Rooter for all your plumbing needs. I'm a very satisfied customer!

Shruti

a year ago

Gina Johnson

2 years ago

Betsy Robinson

6 months ago

Michele Riolo

3 years ago

Excellent job done by Tyler! He explained everything to my satisfaction.

Libby Montoya

6 months ago

Outstanding service-timely arrival, great customer service, care to be sure I was pleased with finished product, polite and respectful at all times, care to be sure I understood why had to get new commode instead of repair.

Randy Bain

a year ago

Liltia J

a year ago

I called on Mr.Rooter to repair or replace my sewer line. The estimate was $ 3200 for a partial pipe replacement and $5,458.00 for complete plus they charged me $99 for service fee and 14 for fuel surcharge a total of $114 for what they call membership. I was warned by another plumbing company to be a where of their sales tactics. l called Hugo Plumbing Co and they quoted and repaired my sewer line for much much much less than this rip off company. Mr Rooter is getting rich on service call and fuel charge. I now have found a GOOD and reliable Plumbing Co called Hugo Plumbing.

Jean-Paul Gentleman

3 years ago

I have now utilized the services of Mr. Rooter Plumbing at my home twice and my business once. Each occurrence has been exceptional regarding the quality of the work performed, the responsiveness of the staff, and with the flow of information from the service technician. I would highly recommend Mr. Rooter Plumbing for both commercial and home plumbing needs. JP Gentleman

Timothy Parrish

2 years ago

Our technician, David Cummings did a great job! Due to the original construction design replacing the shower valve was quite invasive, but David communicated everything in a timely manner and completed the job to our satisfaction.

Robert James

2 years ago

Great work.

Corene Patterson

7 months ago

Araman Treeax

2 months ago

Babu Thomas

2 years ago

Takayla and Dyanni McNeal

3 years ago

Adrian Fason

2 years ago

Kirk Whalum

2 years ago

Payton Ballard

a month ago

Usually I only write reviews for positive experiences, but this experience was so UNPROFESSIONAL and UNACCEPTABLE, that I had to write about it. I could write pages on this experience, but I will just talk about the highlights. First, they were TERRIBLE at communication. They would just choose an appointment time without calling to ask if it would work (which I was told they were going to do). Then, when the job replacing part of our sewage line, was done, the yard was left a COMPLETE MESS that my neighbor had to call and complain since it affected his yard as well. Also, we had NO COLD WATER running through the house. When we had someone come look at it from Mr. Rooter, he told us that the workers must have not connected something properly so they would have to come back and dig everything back up and connect it back. However, I got a call saying that they weren't going to fix their mistake until they were paid. I was HARASSED for a payment for a job that WASN'T DONE CORRECTLY. We needed the cold water to do laundry and flush the toilet (which they knew) so we had to give in and pay for half of the project. I told them I would pay the rest when the job was fixed and done right. They came and fixed it. I waited for the call to pay for the second half of the payment, but they never called. So I called them and they said that the payment already went through. They charged the card I used for the first half of the payment for the second half which I NEVER AUTHORIZED. I planned to use a different card for the second half of the payment. PLEASE DO NOT USE THEM. I had the WORST customer experience of my life with this company. No one ever APOLOGIZED after the multiple mistakes they made. We went without a working toilet and laundry for a few days which was miserable and was THEIR FAULT.

Larry Crutchfield

2 years ago

Originally gave me 2 quotes, one to replace the drainage pipe for my washing machine which was $1200, and the other quote was for the washing machine piping and some piping under the house that he found was sagging and it was $5000 to do them both. A different technician came out and performed the $1200 repair and upon completion he told me that after reevaluation of the pipes, he could save me $2000 and complete the whole job. I agreed after paying him the $1200. A different technician came out a couple of days later to finish the job and stated that my balance is $3000 as if I didn’t just pay the last technician $1200. He called it a miscommunication but I call it unprofessional misleading price gouging.

RICHARD BUTE

7 months ago

Quick response and professional service, this is exactly what you expect. On top of that very pleasent personality and willigness to help in all areas.That was my first experience and as I mentioned very pleasant one.Thank you

Gary Gleason

a year ago

These guys did a great job! They did what they said they were going to do, they showed up on time, and they did a good job. I would certainly recommend them to anyone.

Brittney Ellah

5 years ago

I had a great experience with this company. Tyler was the one who came out to fix alot of things i needed fixing in my home. He was very professional. He also took his time to make sure everything was working properly once fixed. He discussed with me wat needed to be done once something needed fixing. He cleaned up after himself once he was done fixing wat needed to be fixed. If something else needed fixing on like a sink or toilet he would let u know wat else needed to be repaired including like tubing. He was very friendly and polite. Overall i rate his service excellent and will use this company again.

Justin T.

2 years ago

Derrick Trent

2 years ago

Caroline Caprio

2 years ago

I was amazed by this service! Most Plumbers take forever to come out and are extremely pricey. This company however was very professional came out quickly and was extremely helpful and nice to deal with. I will definitely be using them again in the future!!

Jamey Caughlin

4 years ago

Mr. Rooter Plumbing is by far the best plumbing company around to work for. The technicians here truly understand the value of teamwork. At most companies your coworkers are your competition but not here. The apprentices are helpful and eager to learn. And the office staff is excellent at making sure the techs and customers are taken care of. Hands down the place I've worked for!

Meg McGowen

5 years ago

After returning from vacation, my hot water heater was not working. I called MLGW to come and light my pilot light. However, there was an issue with some material left behind from an old water heater. MLGW didn’t provide me any direction on my next steps, other than telling me it needed to be sealed off. I called Mr. Rooter and they came out on Monday. Kevin was one of my technicians. He did an amazing job. He fixed the problem and answered all of my questions. He also shared some information with me to keep in mind when it does become time to invest in a new water heater.

Sandy Heiss

a week ago

Terry was fantastic. Very friendly and attention to detail was impeccable.

Nathan Ford

11 months ago

They are very truthful about what needs to be done and what the problem was. I would be using them again if needed.

Heather Medlin

3 years ago

Toby Meetze

2 years ago

Josh Delph is a great plumber to work with, very fast response and job completion time.

Sheila Griggs

a month ago

Very good hard working people

Michael Williams

2 years ago

Kathleen Berrie

6 months ago

My tech. Jacob Hearn was great!! He was timely, professional and explained everything that needed to be done.

James Foley

4 years ago

Every person I dealt with at Mr. Rooter was professional, knowledgeable, helpful & polite. They checked for the cause of the problem (a broken sewer line) and came up with several suggested solutions. They were very clear about the costs and pointed out ways of getting the best work at the best cost and savings. As we might guess, with plumbing being under ground and an older home I was not sure where the sewer line was. They figured that out. They have the equipment. They got the system working again. Yes, I do recommend This company & would call upon them again if necessary.

Heather Loveless

3 years ago

Al J Bonner

a year ago

Charlie Vergos

a year ago

Brad P.

11 months ago

Jerry Norton

a year ago

Very nice and pleasant Man to be around and has very good knowledge of what and how to repair things. I would definitely use him in the future if I have anymore problems. He is the Man to call and get things done right for you!!! A Plus Service!!

Chad Muller

a year ago

The mainline drain of my house was clogged and water was coming up into the tub! Thankfully one of my kids happen to walk past the bathroom and heard an odd bubbling. That allowed for me to react with enough time and to contact Mr Rooter to have a plumber come out within two hours of discovering and reporting the problem. The plumber (Pressley) was incredibly professional very helpful and resolved the issue. Thanks so much, Pressley, and Mr. Rooter!

Keishana Barnes

6 months ago

Great company! Clear communication. Excellent service.

Eddie Harper

5 years ago

Charles Arbogast

2 years ago

He was very professional and changed the hot water tank in no time!

D.J. Paganoni

3 years ago

Kyle

5 years ago

They responded to an online inquiry within an hour. Technician was great. Excellent customer service. Extremely knowledgeable. Very timely.

Zamien Hopson

2 years ago

Ben Amaba

2 years ago

Luke was well spoken and gave clear solutions to the issues

Rani Jabr

5 years ago

Fast and friendly service. I will most certainly use them again.

Pedro Pereira

2 years ago

Lynda Quinn

3 years ago

David Warr

a year ago

Cristina Arce Bagaglio

5 years ago

Mr. Rooter made our experience very pleasant. I spoke to 2 ladies in the office and they were courteous and very helpful. I appreciated them helping me schedule my service so quickly. They came out the next day!The plumber Jamey C. was professional, very friendly, and honest.Even though I originally called about one issue- when I told him about 2 other issues, he helped with all 3. He answered all my questions patiently & walked me through the estimate in detail, clearly explaining the difference in pricing. Great customer service & professionalism!! Will use them again!

Tywanda Lowe

2 years ago

Cedric Harris

2 years ago

Bill TerBurgh

a year ago

They may look professional, but my experience with them was quite the opposite. Mr. Rooter quoted a price and scheduled a time to replace a section of sewer pipe, which I paid in full before the job took place. The next day, I got a call saying they screwed up the quote and the job would be $1,000 more! I asked for a compromise since it was their error, and the best they could do was a $150 discount. The last straw was when they dug up my yard, they cut my internet cable and didn’t bother telling me about it! So much for paying the “membership” fee…it’s really not worth it.

Michael Lyle

2 months ago

Hank Williamson

4 years ago

As an owner of a service business that strives for excellence at each service I realize that sometimes things don't go perfectly. It is then that a company can show how really exceptional they are at service. Such has been the case with Mr. Rooter. The first visit did not address the plumbing issue at my mom's home. After reporting my concerns, Mr. Rooter immediately assured me they would resolve the plumbing issues promptly. They came out and did a preliminary diagnosis, and then came back out again on a snow day to do a more thorough inspection of my mom's plumbing pipes. I have a quote for the repairs and the earliest, weather permitting, scheduled appointment to resolve her plumbing problems. So while things did not go perfectly the first time out I must say I am very impressed as to how Mr. Rooter has responded. This is how a company retains a rightfully earned great reputation.

Paula Kovarik

a week ago

Judy Miller

2 years ago

kevin tran

2 years ago

David at Mr Rooter it very professional. Great customer service. Explain everything very well and even stay to late night to get the job done. I will recommend to friends and family’s.

W Jamison

2 years ago

Jennifer Thomas

a year ago

I had a great experience starting from when Beth answered the phone. She was super sweet and helpful. She was great to talk me down off the cliff, as I was very amped having water seeping up under my floors and backing up EVERYWHERE. She got the crew on the way almost immediately. They were at my house within 30 minutes of my call. David C and Modi were very professional and got right down business. There was a lot of blockage in my main sewer line. Paul showed up and we were looking at the camera footage to see the issues. They laid out all of my options and were very patient with all of my questions. They gave me a quick fix to get me back up and running until we get the line replaced next week. They were very helpful and assisted me in working with my insurance agent to get things ironed out. Very easy to work with. I would recommend this team to anyone out there that is in a bind. 100% AWESOME!!!!!!

QueenAngel Bee2

a year ago

Regina Aziz

a year ago

Natalie Martin

4 years ago

We had a great experience on Tuesday with Christian. He was super knowledgeable and very kind! He set two new toilets for us upstairs and they are perfect. So, when our washer backed up on Thursday, we called back and asked for Christian again! Two great visits in one week! Thanks for all your help this week Christian!

Phillip Ramsey

6 months ago

Tyler was extremely professional and knowledgeable of the issue we were experiencing. He handled the situation quickly and got our plumbing needs back to normal.

Sue Lipscomb

2 years ago

Rhonda Richmond

4 years ago

I had Shawn Mcgoldrick as my technician. He was so pleasant and professional. When he was done, he gave me a few tips on dishwasher freshening and even gave me a cleaning pod! Mr. Appliance should be very proud to have Shawn.

Laura Marble

3 years ago

DoctorEcks

7 months ago

Service was prompt and it was NY’s eve!! I will definitely use them again

James Gholson

4 years ago

Excellent experience...timely, knowledgeable, and we worker! Happy camper here!!!

Mark White

4 years ago

The best service, called on a Saturday evening about a broken water line in my lawn. They were out in 40 minutes getting the job done. Amazing service and the price was very fair. Chris did a top notch job and is awesome. Thanks!

Louis Long

2 years ago

Jack Godwin

2 years ago

Fast, responsive, and courteous. Christian was super helpful, informed, and very polite. I wouldn’t hesitate to have him back in my home. Very satisfied all the way around.

Matthew Holmes

4 years ago

Luke D

3 years ago

Brad and J were incredible. It was pouring down cats and dogs, couldn't easily find the access panel for the camera and every step they were positive, informative and professional. They answered all of my questions, were extremely respectful of the home owner and as a result, have earned any of the followup business I will do on this home or another. Highly recommend them and keep up the great work!

Missy Ervin

3 years ago

Tyler Crosthwait

5 years ago

Mr. Rooter Plumbing of Memphis has been a spectacular experience. Working along side some of the best technicians in the business. Honest, efficient, and stands behind their work!

Cortney Cannon

2 years ago

Mitch Daniel

3 years ago

Latricia Thomas

a year ago

Wanted an estimate the tech was very knowledgeable and professional. However, it was too expensive

Linda Knight

3 years ago

Liz Simpson

4 years ago

Fast, friendly and great service. Ricky Prescott was the best!

Tanya Lewis (Tanmarie)

9 months ago

Called after hours. Josh showed up quickly and was very professional. Would definitely recommend for emergency after hour service. Five stars!!

Susan Dunn

3 years ago

Chris has been to my home numerous times over the years and is very professional and knowledgeable.

kiara couch

2 years ago

SHAY

3 years ago

The plumber tech named Tyler was very knowledgeable and friendly. He took his time answering any questions and concerns I had including offering me advice on the up keep of the product I had to replace. He made sure everything was in good working condition before leaving. Thank you very much Mr. Rooter and Tyler for your service.

Charlie Oswald

7 months ago

Cary Holladay

2 years ago

Carol Buford

3 years ago

Matthew Frazer

5 years ago

DECON “Deacon Bob” BOB

a year ago

The Rooter Plumber was very personable, knowledgeable, and efficient in his work. He quickly solved my drain obstruction.

Erin Gross

2 years ago

Camille Dyson

2 years ago

I would use Mr. Rooter again. Henry came in found the problem, repairs it and now everything is great. I would definitely request Henry for my plumbing needs.

Laura Forbes

2 years ago

Chelsey Collum

5 years ago

Awesome service!

Tony Williams

2 years ago

Ross Burton

4 years ago

Great job. Quick and easy process.

Jazzmyn Temple

3 months ago

I was initially impressed with the setup, service and communication with Mr. Rooters reps and technicians.Our assigned technicians, Cole & Mr. Donald did their best in explaining our plumbing setup and I truly felt they were empathetic to our major plumbing issue.However, I think the company’s pricing should fairly quote the labor, parts and overall SUCCESSFUL completion of the job. In a sense I felt robbed, considering we paid the amount we were told it requires to fix the issue. However, we still have major routing issue they were unable to locate, and charged for additional feet we did not use. I appreciate they have quality people dedicated to the job but overall I’m disappointed the assignment was not completely resolved.

Jesse Ridgell

a year ago

I had a water pipe leak in my front yard faucet. Tyler Gosset came and did an excellent job helping to get it capped off! Would definitely recommend him! Will use his services again! Thanks Tyler!

Genia Seavers

a year ago

Tyler was very helpful in explaining the situation with both tubs being clogged.

Lee Robinson

6 months ago

Chris was early, professional in all respects, identified the problem and had a solution. I trust his judgement!

Painting with Juan

22 hours ago

Good service

Kim Anderson

3 years ago

Whitney Wieck

5 years ago

Very nice and helpful

LisaMae

3 years ago

I am never disappointed with Mr. Rooter. In addition to my problem being solved, I learn the why, how, possible solutions to prevent or eliminate, all with great customer service. I used to use random people to help, wasted money, and the issues persisted. I do not have to worry about that with Mr. Rooter.

Keife Hyland

a year ago

D

4 months ago

I had an initial pipe repair and my clog was resolved by crew. However, 5 days later something else went wrong. The staff was kind and sent an emergency professional immediately on a Sunday night. His name was Chris Ungren. He was terrific. I was very concerned and had a lot of questions. He was patient and worked hard on a cool night to help figure out what issue was. He alleviated my concerns as soon as he got here and assured me the company would take care of it quickly. Mr Ungren found the issue and made arrangements for an additional repair urgently for the next day. He got our pipe working effectively enough until problem could be totally fixed. He instilled a lot of confidence in me and the company. I really appreciate his courtesy, patience, responsiveness, and professionalism.

Mia Walker

2 years ago

Linda Vierling

7 months ago

The company was very professional and easy to schedule with. Scott went out of his way not only to diagnose the problem but to assist us in communicating with MLGW in our attempts to resolve the water leak. He was generous with his time and explained the plumbing problem clearly which helped us deal with the utility company.

Elicia Hawkins

3 years ago

My Plummer was nice and polite. He gave me honest answers. My Plummer made me feel like I made the right decision choosing Mr. Rooter. I will be using them again. Thanks for a job well done.

Debbie Pohlman

2 months ago

My plumber Nathan was very pleasant and expedient in replacing the bibb.

mike

3 years ago

A little pricey but got the job done!

Jason Oates

2 years ago

Wonderful Experience!!!! Scheduled my initial visit within 24 hours. Diagnosed and fixed my pipe in less than 3 days. Wound up being less expensive than anticipated. David and his team were honest, and made sure I understood all my options. I will use Mr. Rooter for all my plumbing needs going forward!

Terrence Johnson

3 years ago

Ashley Robertson

9 months ago

Our kitchen sink stopped working on a Saturday morning, but they sent a technician out by lunch time and got everything fixed up enough for us to use, then came back and finished on Tuesday. They did great work!

Jan Childers

3 months ago

Chris was very efficient. Explained the problem and solution in easy to understand terms. Will definitely call for their services again.

Rick Treharne

2 years ago

Kevin Britt was great. Very professional. You guys are lucky to have him.

Lauren Riley

3 years ago

Jim Duncan

2 years ago

jade fournier

5 years ago

Rob Daum came to my home to work on my dryer that was making a terrible loud noise when running. Rob was extremely professional and was not only able to fix my dryer but he also cleaned it for me! Dryer is working like new and I couldn’t be more pleased. He was very personable and friendly. Office staff is also so polite and pleasant to schedule with.

Jane Mims

a year ago

We had some major plumbing issues and Mr. Rooter was amazing. Their manager Chris Terrazas has the most amazing work ethic of anyone I can imagine. He and his team were kind and trustworthy, professional and honestly really fun to be around. The plumbing issues we had were so severe that nearly 1/2 of our house needed to be re-plumbed, and we needed to replace two water heaters. They worked so quickly... we thought we'd be out of our house for weeks, but instead it was just a couple of days.Chris even helped me navigate how to get the gas company to come out and upgrade our meter so we would have upgraded (better) flow for efficiency. He came to the house to wait for the inspector because I had scheduling conflicts! WHO DOES THAT? He's just amazing.He was responsive and helped me even after the job was officially done. I'm BEYOND impressed, and for me that is saying something.Hands down, use these guys.

sherri stephens

3 years ago

Kristin Hildebrand

a year ago

Memphis TN

4 months ago

Em Scott

2 years ago

audrey davis

2 years ago

I had a toilet to overflow. From the call made to Mr. Rooter to the technicians Christian, Damion, Tank, Chris, Dainiel and all the other employees that assisted in my issue. They staff was very professional, knowledgeable, understanding, timely, thorough and courteous. The entire staff made sure I understood every detail of the work needed to be done and they ensured that things was back in place and neat. Job well done Thank you all. I definitely recommend Mr. Rooter!

Catrina Young

3 years ago

Lauren Speros

2 years ago

David C. did a great job. He was quick, knowledgeable, and very courteous.

Brennan Lum

2 years ago

Stacey Hussey

3 years ago

Mark B

2 years ago

Jerry Fleming

a year ago

John Stratton

3 years ago

Nathan did a fabulous job. The people at Mr. Rooter are enormously professional and their work is top-notch!

Mike Rook

3 years ago

They were very accommodating. On time. Very quick and it didn't effect quality.

LaLa Love

a year ago

My landlord wouldn't send anyone out and I tried several times to unclog my washing machine drain pipe with no luck. So I called them they answered on a Sunday I was shocked but happy. The tech presley was very nice worked me in his schedule even came back to my house after I feel asleep and missed his call. It was late but same day service he cleaned up behind his self even though I offered I can definitely say I am sold thanks so much

James Brown

5 months ago

He very knowledgeable I recommend him very highly

Kaitlyn Smith

2 years ago

Vikki Randall

a year ago

Larry Galloway

4 years ago

When your Family is Blessed and you are Blessed to be Alive that's so beautiful. Being on your Life Journey, many paths will be crossed. The Plumber was on the path for 2 days. Ricky, is a Veteran trying to provide for his Wife and 3 children with enthusiasm professionalism. He finished the job with Superior skills. Ricky was Bouty

William White

2 months ago

Chris was on time and told me what the problem was and what my options were to fix the problem. Very professional and quality work.

Madison Walker

a year ago

I called Mr. Rooter in a panic when a clogged sewer line was allowing water from the storm drain back flow into my bathrooms and flood my house. David Cummings and crew came promptly in the ice storm to clear the clog and even recommended a remediation company that could immediately come clean up the mess. Mr. Rooter will be the only company I call for plumbing needs in the future because of their responsiveness, empathy, and quality of work.

bracha udelsohn

3 years ago

i was very pleased with my experience on the first service call. i would recommend mr rooter with one note. i neglected to ask the price of a service call. when i used them a second time, i got severe sticker shock. the problem was a valve that was in the wrong position, requiring barely any effort on the part of the tech. no complaints about the service but do ask the price of the visit before you set it up.

Willie Jones

a year ago

Aric Hotchkiss

3 years ago

Disorganized and unprofessional. I originally scheduled an appt friday evening for saturday to replace the hot water heater igniter that had gone out. They were going to call 30 mins before they came out but called 3 hours ahead which I would be great, but I was at work and couldn't answer so they just didnt show up. Called back sunday and was told it would be $186 for an emergency trip so I scheduled an appt for monday between 12-4 with their weekend scheduling service only to not have anybody show up again. Called back and was told it would be $186 for an emergency visit again though nobody came when I had an appointment. The technician was rude on the phone and nobody seemed to take any responsibility for their disorganization in scheduling. I cant even speak to the quality of work but know that I will recommend any other service before them again.

Don Flack

7 months ago

Great service.

Heather Thomasson

a year ago

The technician was friendly and professional. He talked to me in a way that I could understand and not feel as if he was trying to sell me tons that weren’t needed.

William Hoge

a month ago

Cory M

5 years ago

I've used them only once, for a recent problem with a leaky bathtub faucet. The technician arrived on time, was very professional, and got the job done. He seemed dedicated to doing the job right and explained several details to me about what he was doing. The price was reasonable too and came with a guarantee on the work. I'll continue to call these folks when I need plumbing help.

Lyneshia Sanders

2 years ago

Great

Courtney Wilson

3 years ago

Edmunds Long

2 years ago

markeen kyles

a year ago

bishhh im famous

3 years ago

Anne Johnson

5 years ago

They were very clean and efficient! He explained everything to me in a very easy way to understand. I would definitely recommend them and would use them again!

Calvin Jordan

7 months ago

Scott was very thorough, very professional, And I intend on calling you guys again if needed thank you so much....

norma b. powell

a year ago

Shirley Taylorparrish

a year ago

Jack Scholl

2 years ago

Dare Estok

5 years ago

Derick Tipton

3 years ago

Good service and well trained, Highly recommended.

Sam Spurbeck

5 years ago

Chris was absolutely fantasic! His work was excellent and timely. He was courteous and went way out of his way to ensure that we were well taken care of. Many thanks!

Spencer Dunivan

5 years ago

Tyler does fantastic work and was very professional and communicative. Would highly recommend for anyone with any plumbing issue

Kathy Culver

4 years ago

The rep, Tyler, called back within 30 minutes and came to the house shortly after the call. He was very nice and described what he would need to do. He then worked his butt off until the problem was resolved. The price was reasonable. I will definitely call Mr Rooter for future problems and will ask for Tyler. We were both extremely happy with the work done.

Joshua Watson

3 years ago

They were able to come out same day to replace a broken toilet... they were very efficient and professional, would definitely use them again.

Steve Lawrence

2 years ago

Lynzee Brasuell

10 months ago

William from Mr. Rooter did an excellent job. We have an older home so nothing is ever straight forward but he was able to see the issue and fix it.I highly recommend you call Mr Rooter with any plumbing issue and ask that William be sent out.In my case, our shower stopped working. I called on a Saturday around 10 am and I was set up with an appointment that day. William came and diagnosed the issue. He got the right parts and installed it.I got very clear estimates on how much it would cost and what was wrong. It was all clearly explained by William.Our previous plumber had retired so we just didn’t have anyone. I am so thankful that we do no now!

Chris Hogue

2 years ago

Great service.

John Traverse

3 years ago

Great experience. Highly qualified plumber did a great job, talked me through the options and was totally professional. Highly recommended.

K Weaver

a year ago

Excellent service

Kristi Flowers

2 years ago

Rachel Mullen

a year ago

Roger Boyd

a year ago

Natalie Dixon

a year ago

Shelli Gentleman

2 months ago

Very knowledgeable & thorough! I will definitely call them in the future!

Wanda Jones

2 weeks ago

Best plumbing service ever.

Author Donna Dee

a year ago

I had recent service done with Mr. Rooter (Macon RD. location) and it was problems from the jump. The tech that came out had I-pad issues, and only gave me the choice of replacing the kitchen sink faucet because he could not put my old part back on even though he stated he would return the next day. No prices were discussed up front as they always state should be. He stated they did not have the part in their warehouse and it would be purchased from Lowe's or Home Depot. He did however come back that afternoon with a faucet and after replacing the part stated I owed $956.25 with no breakdown on the receipt which I had to get via email later that afternoon because his I-pad had blacked completely out. I have called into this location numerous times and spoken with Ameilia the receptionist. The supervisor Danny contacted me last week getting my side of the story and stated he would speak with the tech Sean and their GM and get back with me. I am still waiting almost a week later for an itemized breakdown of my bill so I can know how the total was summed up instead of just saying kitchen sink with an amount. Still waiting for info til this day which should not be hard to get. Actually I am on hold with them now while typing this complaint to the BBB. Very poor customer service in this regard. I would not recommend their service to anyone nor will I ever use them again. I have begun telling all my friends and family about about this as well.

Caleb Lies

4 years ago

lashun thomas

4 years ago

The plumbing RockStar.. great job and experience-reps name was Tyler

Shelia Martin

a year ago

This was the second time I have used Mr Rooter. I will definitely use them for future plumbing problems. I would like to say that Nathan is a great asset to your business

Lisa Naquin

4 months ago

After weeks of dealing with the plumber sent by my home warranty company, I finally got fed up and called tried and true! They came out in same day and fixed it quickly! Why did I even bother straying?! LOL!

Tracy Welch

2 years ago

Dilipkumar Kapadia (Richard)

4 years ago

Good service, good job.i appreciate management response quickly and job well done.

john perry

a year ago

Carol Greene

2 years ago

Mr Rooter installed a gas line to our outdoor grill. Very courteous, considerate & comepetent service. We grilled burgers last night. Thank you.

Eliot Mason

6 months ago

Plumbing check

Cathy Awsumb

5 years ago

Mr. Rooter (and specifically Chris Anderson) has solved several plumbing problems for me. It seems the older the house the more challenging the plumbing problems. Chris and the other Mr. Rooter technicians meet to discuss plumbing issues that they have been contacted to fix, and they come up with the best technique(s) to use. I am completely satisfied with Mr. Rooter's service and Chris Anderson. I wouldn't consider using another plumbing company.

Kimberly Carlson

6 months ago

Tyler was awesome! Very professional and courteous. While the cost was on the high end, the ease of setting up the appointment and quick response for an emergency call was worth every penny. Would use again.

Ruopeng Feng

a year ago

Paul Harris II

a year ago

rick nam

3 years ago

John Patrick

4 years ago

I am very pleased with the quality of service received by the technician. Tyler was very thorough and personable. He answered questions with clarity, explained everything he was doing, and asked permission before working. Great service!

Lilly Cooper

2 years ago

WENDOLYN CADE

2 months ago

Chris was very accommodating and resolved an issue we had been dealing with for over a week in 10 minutes. Excellent customer service and professionalism at best 10 out of 10!

Carla Toliver

9 months ago

Diagnosis made promptly and repaired without difficulty. Technician was professional and highly skilled. Addressed all questions and concerns

Miltha Reyna Martinez

7 months ago

Frederick Norfleet

2 years ago

Katlyn Krug

3 years ago

I had both Mr. Rooter and another local plumbing company give quotes for the same job. Mr. Rooter quoted over $300 less and seemed much more knowledgable regarding these repair! I was very impressed by the technician, he was efficient, professional and went above and beyond!

Lance Hollingsworth

a year ago

Katie Dickey

3 years ago

Gary Burcl

5 years ago

Excellent service. Called for an appointment and received a call back 5 minutes later with a technician on the way. Brett was fantastic to work with. He was personable, knowledgeable and thorough. He walked me through all available pricing options beforehand and let me know he’d never recommend anything that wasn’t absolutely necessary. On top of fixing my clogged sink drain he also inspected my hot water tank and suggested some things I’d be wise to address. Will likely have Brett back out to work on my bathroom plumbing soon. Highly recommend. I typically never post reviews, but this one definitely warranted some great feedback!

SARA REAVES

6 months ago

Detria Bolton

6 months ago

My service request was addressed quickly. Water leaks were found in the attic pipes and pipes were repaired. So far no more leaks.

Bubbabad Musgrove

3 years ago

kelly huynh

a week ago

Melissa Robinson

5 years ago

Tyler from Mr. Rooter fixed my mother’s plumbing issue today. He was timely, polite, knowledgeable, and a hard worker. I highly recommend Mr. Rooter if you have any plumbing needs. Melissa Robinson

Carole Simmons

4 months ago

Terrible! Call someone else. I waited 8 hours and no one showed up! No customer service skills. Every person I spoke with told me I was next in line.

benita nahimana

2 years ago

LaTisha Armour

5 years ago

Cheryl Wright

4 years ago

I had great service from Luke and his coworkers, and I feel very confident in their work. Luke kept me updated and showed me all the problems and thoroughly explained what needed to be done. It was quite a project, and I paid a fair price for all their work. I am pleased and would use them again.

Chris George

a year ago

We have been a client of Mr Rooter for several years. They have always quick to respond and get an appointment set up. Mr Rooter sends an email introducing the Tech that will be servicing our home, prior to the tech's arrival. Their techs have all been friendly, responsive, knowledgeable and efficient. We have never had an issue with one of the techs or their work. We highly recommend Mr Rooter

Francine Allen

2 years ago

I will definitely rehire Mr. Rooter services. The crew was very efficient and professional. They knew exactly where the leak was and came with up with the right fix. I will highly recommend. Thank you Mr. Rooter

Velda Gates

a year ago

Worked until they found root of problem

James Gale

2 years ago

The folks at mr. Rooter were fast, professional, and efficient. I would give them a five star review except it is an extremely expensive service. So my advice is call your local person first and if they can't get the job done Mr. Rooter certainly can.

Brittany Meunier

2 years ago

Josh came out to our medical facility and was able to figure out our drainage issue , on time professional and couldn’t ask for a better tech.

Mike Morris

4 years ago

We had a major plumbing event with a leak in our main water line. After seeing the good reviews and high standing with the BBB, I had them come out to give an estimate. Luke Haggerty worked with me to explore several options of varying costs. He also cleared the leak area to allow for a better understanding of the leak. I appreciated Luke’s explanations and promptness when we met. I will consider Mr. Rooter for my next plumbing problem.

Hani Nyabam

2 years ago

I have never experienced such terrible customer service and work (or lack thereof), as I did from the Mr. Rooter company and its technicians. They did not take the time to properly investigate, didn't listen to my concerns or what I wanted them to do, and inevitably made the problem worse. To top it off they did not fix the issues they made worse to at least get me back to where I started when I called them. Their managers were no help, I was unable to get someone on the phone and they left my family and kids without running water for more than 48 hours. I never got a call from the manager who was supposed to call and rectify the situation. This company is appalling and needs to get their act together. I will not be using them again and definitely not recommending their services to anyone I know or meet.

Rev Gregory Harris

5 years ago

Fast service friendly tech.

Brett Rodgers

3 years ago

Lee Ann Crossett

3 years ago

Corvid LLC

4 years ago

Bianca Cleveland

9 months ago

Update: Customer Service during the week is a bit difficult to deal with.Ive been put off for 5 days now (as of 10/11) and my plumbing is backing up again. Noone has returned as promised. I still appreciate the evening weekend response but not the current response. The emergency service charge was way to much to be put off for so many days.Finding a plumber on the weekend is no easy task and it is not wallet friendly. I called multiple local companies and a few had a lower service rate BUT the customer service was my deciding factor. From the original phone call to when the tech left, everyone was nice and patient. Totally worth it to me, especially in Memphis! It's hard to find good customer service any where.

Patrick Byrne

2 years ago

Excellent customer service, communication about the problem, and performed extremely thorough job. Top notch.

Christopher Crockett

3 years ago

Evan Braytenbah

4 years ago

Tyler was absolutely amazing. He was quick, professional, and friendly. The process was explained to us and the cost associated with what was happening. Couldn't have asked for better service .

Joel Smith

3 years ago

Kristal Stewart

3 years ago

Shane Adams

4 years ago

Mr. Rooter provides prompt service from a knowledgeable, friendly, and professional employee. Working in real estate sales and investment, means that I need dependable help. I always suggest Mr. Rooter to my family, friends, and clients.

Josh Morris

5 years ago

I have used Mr. Rooter for all my plumbing needs in the past two years. They are very professional and knowledgeable. In particular, Bob is very good and had been a pleasure to work with. The price was a little high but I believe I got service that was worth the price.

Lee Rudd

a year ago

I called on Mr.Rooter to repair or replace my sewer line and install a clean out. The estimate was $5,458.00 plus they charged me $114 for what they call membership. I called another local Plumbing Co and they charged me $1,000. I have now found a Good and reliable Plumbing Co.

Stacy Clinton

2 years ago

Brandon of Roto Rooter absolutely saved the day for my parents. I came to visit them from out of town. The shower's drain overflowed .and was backed up during my visit. I referred RotoRooter to my parents b/c they did good work for me in my hometown. When Brandon left today...our problem was solved. Way to go Brandon!!!

Clifford Jones

2 years ago

Yery good job robert did.

MELINDA Taylor

5 years ago

I call Mr Rooter around lunch Saturday and had an emergency with plumbing stopped up in my house. They were the only 24 hour service that was truly 24 hour the other ones said they could come Monday. Bob called me and let me know exactly what time he would be at my house so I didn't have to sit around waiting for him. When he arrived he found a major problem with the city sewer over flowing in the street. He explained that I needed to call them so they would get out and fix that right away. He didn't charge me to come out and left me his card so if I still had problems after that was repaired. They have the best customer service ever he said they just want to be honest. When does that happen these days.

Toby Love

10 months ago

Very professional and detailed. Got it done quickly.

john macyauski

2 years ago

My technician Robert did a good job cleaning out the drain from one of my rental properties.

Jim Pendleton

5 years ago

Tyler figured out a confusing situation for us and we are now patched up.

Felicia Crawford

9 months ago

The company tech was on time, and took very little time to do the repairs.

Kathleen Varallo

4 years ago

Complete professionalism, sincerity and hard work. WE had a big back up into our shower caused by a clog, definitely not on the delightful side in the least. Our technicians were amazing! It took them 4.5 hours...4.5!! I don't know about you, but I don't think I've ever been in an uncomfortable position with a plumbing drill trying to unblock something for 4.5 hours? They never tired and when the job was done, did a even better job cleaning what they could. I would highly recommend this company. Getting an appointment and navigating the website was incredibly easy. We won't hesitate calling them for any future assistance!

Joe Schmoe

a week ago

Terry Clark was spectacular. Went above and beyond to perfectly handle all the issues and called in Cole to assist and assure all was done that needed doing. Terry also was very personable, knowledgeable and cool. Mr. Rooter would be doing their business a great service by getting more employees like him.

martin moore

3 years ago

Peggy Jones

3 years ago

Miranda Russell

4 years ago

Reginald Morris

2 years ago

John Westbrook

a year ago

David Macklin

2 years ago

I had three different professional plumbers look at a problem and could not fix but Mr. Rooter fixed it. I felt good about spending my money

Christie Williams

6 months ago

Donna Reid

5 years ago

I highly recommend using Mr. Rooter and always ask for Bob. He is absolutely the best in the business. Owning my own construction business, I will always refer clients to contact Bob for any plumbing, gas, etc. He is knowledgeable, professional, dependable, and patiently answers any and all questions. He is like a member of the family and can’t thank him enough for the recent total replacement of the gas line/system. Again, he is the best in the business.

Libby Armour

4 years ago

Careful, thorough work. Very professional experts.

Terry Beasley

a year ago

Carol Applewhite Noe

4 years ago

Did a great job..prices a little high..workers were good to work with and had the swimming pool line cleared in about 30 minutes. They did give me some helpful hints regarding my pool.

Frank Wheeler

3 years ago

Candida Kohler

3 years ago

Floating on Aire Sharrieff

3 years ago

Bob treated the problems and my home as he would his own. His customer service leaves nothing to improve upon.

Gray Morrison

4 years ago

Slamdunk 2001

3 years ago

Technician was very knowledgeable and solved my issue. Price was very reasonable for a burst pipe; among other issues and would definitely recommend to others.

jelani duffy

2 years ago

Good solid service.

Bonnie Lewis

a year ago

Great service

Andrew Everett

2 years ago

andrew terrell

a year ago

Harrison was top notch and very professional. Great Company. I have been pleased
with the service during a stressful and catastrophic plumbing event in my home.

Deon Edwards

a year ago

No call/no show. Wasted my time while I was depending on your services during a very stressful water leak. Time that I could have used to find another reputable plumber who could have had the repairs done. Never again

jayme jimenez

7 months ago

Mr Rooter helped us with a Xmas Eve pipe freeze.Professional, timely, punctual, friendly.Highly recommend!

V L

2 years ago

Nelson Gutierrez

7 months ago

I called Mr. Rooter to check on a kitchen faucet with low, cold water pressure. After 15 minutes of looking around the sink and taking parts of the faucet apart to clean them out, the technician couldn’t detect the problem and suggested that we replace the sink faucet at a cost of $1,237.75. I told him that his suggestion was out of my budget and asked for an alternative solution at which time he called his supervisor, who asked him to check on the cold water supply hose. This in fact turned out to be the cause of the low pressure. After replacing the cold water supply hose for $226.00, the technician then informed me that the hot water supply hose was now leaking and needed to be replaced. This problem wasn’t there before he started working but the technician insisted that it was, even when the area under the sink was completely dry.In order for both the cold - and now the hot water to work in the kitchen faucet and to avoid water damage, I now had no option but to let him replace the hot water hose for an additional $226.00. When he finished and was ready to leave, I noticed that the faucet was now leaking. He took some parts of the faucet apart, again, and finally left the faucet working. His final advice to me was to “replace the whole sink the next time”.Although the company came the same day I called and they showed up to the site on time, the technician wasn’t professional nor knowledgeable about the situation and was clearly set on up charging me.I won’t be contacting this company again for any of our building’s plumbing needs and I would not recommend them to anyone.

Thelia Green

a year ago

My main man Christian and Jacob did a great job!!
Johney and Thelia.

Jessica Becker

4 years ago

Tyler did a great job! He was very efficient and very professional.

Blazzin Paddles

5 years ago

Phenomenal and fast service. Took care of a plumbing issue with my bathroom sink in less than an hour. I highly recommend Mr. Rooter for any plumbing needs.

Claire Madison

5 months ago

Ryan Stembridge

2 years ago

Cathy Sanford

2 years ago

Exorbitantly high quote. Didn't investigate as thoroughly as other plumber that we eventually hired.

Jeanine Redden

2 years ago

Susan Maakestad

4 months ago

Scott was on time, listened to me and explained the solutions to my issue clearly. He was very thorough. He didn't leave a mess. He's also a plumber with a sense of humor!

Eugene

a week ago

Personnel were friendly and knew their job

cheryl hamilton

4 years ago

Very professional great job!

Catherine Kriz

3 weeks ago

Thank you for fixing my leak so promptly and efficiently.

Jessica Carver

a month ago

Marc S

5 years ago

Chris was great at explaining the issue and how he planned to tackle it.You pay for what you get with these guys and that is great service both from the customer experience side and from the installation side.I'll be using them again in the future and requesting Chris.

Leslie Renee’ Faracha Suda Robertson Jenkins

3 years ago

Kip Cole

5 years ago

I've used Mr. Rooter a number of times over the years and they always do a good job. Today's tech, Tyler, was great... very professional, friendly and courteous. He solved my plumbing problem quickly and efficiently. Great job!

Dayan Ahmed

5 years ago

Carrie Clark

3 months ago

Rather pricey did not use services.

Christin Spurlock

2 years ago

I initially had a bad review for Mr. Rooter due to some unexpected scheduling discrepancies occurring. However, I would like to say they have done an excellent job and the Manager, Mr. Avanti allowed to speak to him personally and apologized for the miscommunication. He was extremely sincere and offered his expertise knowledge on some of the other plumbing issues that are occurring in the home. Overall, ABSOLUTE EXCELLENT SERVICE and I look forward to future business with them!

Jan T

a year ago

Michaela Little

2 years ago

Bob and Paul were fantastic! They were both very knowledgeable and explained things in a manner in which I could understand. The service was excellent and did not take a long period of time! I called Monday and Bob arrived Tuesday! 5 stars all around! I’m now a raving fan!

Mark Pulido

a year ago

Debbie Virginia

3 months ago

Came out and charged an obscene amount of money but did not fix the problem. The next day another plumber had to come out and fix my toilet and sink. Mr. Rooter left me with a stopped up toilet and sink all night.

Chris Boone

a year ago

Daniel Martin

a year ago

Pressley did a great job, was extremely knowledgeable and courteous.

Sam Coats

a year ago

Definitely not the cheapest but very professional, on time and knowledgeable. They explained the issues they found to me. I would give them 5 stars for their work but because of cost I only gave 4

Kim Brown

4 years ago

The best plumber in the city is Mr. Bob! He's trustworthy, knowledgeable, and so nice. I wouldn't use anyone else.

David Wiersema

3 years ago

Kevin was very professional and kept persisting until our water heater was fixed!

Naing Htike

4 years ago

Chandra Thomas

3 years ago

My husband and I received awesome and professional service from Brett with the installation of our tankless water heater. Highly recommend this company and especially the technician!!

Jana West

5 years ago

Wesley Kicker

a year ago

Excellent service and help.

Ralph Patterson

4 years ago

tonepleromas

4 years ago

Mr. Rooter did a great job! Tyler is a very knowledgeable about the work he was doing. He explained everything he did and was very friendly and polite the entire time. Great experience!

Barbara Pittman

5 years ago

Ronda Buchanan

a year ago

Tyler Gossett was our technician. He was super honest and explained everything that needed to be replaced and told us exactly what the cost would be up front. Mr. Gossett could not have been more professional, courteous, and knowledgeable. He is an excellent representative for Mr. Rooter and we will definitely be requesting him for our next service call. Thank you for sending us such an amazing technician.

Keri Welch

2 years ago

Henry Walton was such an amazing representation of the company. Extremely professional and knowledgeable as well as personable. He diagnosed problem quickly and had the repair done in no time. Scheduling was a snap and they were able tocome the day after I called to request service. Much thanks to Henry and the team at Roto Rooter.

Tino Harris

a year ago

Something was stuck in the toilet

Timothy Brady Sr.

4 years ago

I had the pleasure of having Christian and Thomas to do a plumbing repair. I was pleased with the excellent job done by these men. I highly recommend their services to anyone.

Saj Crone

3 years ago

Payton Baran

a year ago

Alfred Applewhite

3 years ago

annettebirdsong

a year ago

M e

5 years ago

Did the job quickly and cleanly. Great job. He even brought his own clean floor mat to clean his boots.

newme2

3 years ago

Do not use this company they overcharge for simple plumbing jobs and I think their plumber are not properly trained because a simple leaking tub faucet took 3 hours to do. Save yourself the headache and money and choose a better company this company is trash!!!! Do not use the company!!!!!!

Dave Scott

a year ago

Kristin Thymius

a year ago

Cheryl Carroll

9 months ago

My drain system in the flowerbeds were plugged. They were on time, very professional & got the drains cleared & cleaned. Cost was very affordable. Will use this company again in the future.

Paul Adams

7 months ago

The serviceman was great but the cost was unbelievably high.

Mildred Jordan

a year ago

Monique Golden

4 years ago

Thanks to Jamey Caughlin at Mr Rooter Plumbing im smiling again. I dropped my wedding ring down the tub drainage system today and I thought it was gone forever, but with the dedicated service performed by Mr. Jamey im smiling again. JAMEY you have made my day. Thank you so much! and thanks Mr. Rooter plumbing for the same day service, you rock, because of you guys, im now a happy camper again!😂🤣

Susan Loveless

5 years ago

I had a tech come out last week. His name is Bob. He was very helpful and very personable and is a real asset to your company Because of him I would recommend Mr. Rooter to anyone

Bill Eck

3 years ago

Henry was very thorough and professional. Will use them again.

Matt Lane

2 years ago

Leigh Vandercross

3 years ago

Connie Rogers

3 years ago

Yoriann Hull

5 years ago

Always timely and courteous service whenever they are called to help us at The Place of the Outpouring @Olivet Fellowship.

Mike Fed

7 months ago

Scheduled an appt for the 8-12 window. At 12:30 I called them to ask for an update on arrival. I was told they called me to reschedule at 8:06. There was no missed call nor voicemail. I asked who called and what number they called. Zero integrity or honesty. Horrible customer service. Wasted 4+ hours I could have used finding a professional service provider. I will never consider this company again for any reason. Don’t tell me you called when I can easily check my call log and immediately determine I did not receive a call as you say. Be honest and admit your mistake. I will forgive that. Liars don’t get a second chance.

Dane Benner

3 years ago

Michael Gunn

2 years ago

christina washington

4 years ago

Very polite and efficient.

Benjamin Tucker

a month ago

Mina Gipson

a year ago

Stephanie Hirka

2 years ago

The scheduling process is smooth and reliable - and Christian is a true professional. Pricing is fair and throughly explained on the front end. I highly recommend Mr. Rooter.

James Gay

4 years ago

Tyler fixed drain/leak issue quickly and professionally and gave a few tips to avoid problems in the future. Will definitely use their services again.

Megan E

a year ago

Jeff Allen

a year ago

Although more expensive than I expected, the service was phenomenal. I think the cost may just be part of the larger trend of everything being more expensive now.

Al Balducchi

4 months ago

Lori Juma

2 years ago

Professional and great communication

Fuya Holmes

a year ago

Yasha Bitner

3 years ago

David and James From Mr. Rooter Plumbing came to the rescue after I lost my treasured wedding ring, down the drain, right before Christmas. Not only was it my wedding ring, but it was passed down from my grandmother and had a lot of sentimental value to me. After I called them asking them to come over, they retrieved my ring in record time. I was so relieved! Then something happened that I wasn’t expecting. After going over the various payment options, my husband and I knew it would be a challenge to pay for the work they did so well. Just then, David told us that once a year they do Secret Santa. And that this year he decided to choose us. It was completely covered. My husband and I were absolutely shocked, and so grateful. I have rarely experienced such generosity, kindness, and professionalism from two people. And I highly recommend you go with David and James from Mr. Rooter Plumbing. They’re good people, doing really great work, and they care about the work they do and who they do it for.

Jack Crosthwait

a year ago

latura alexander

4 years ago

February 19, 2019….What an exceptional company with great customer service. I had a water emergency (flood in my in my front yard 3 pipes bursts, leaking into my neighbor’s yard). I was impressed that when I called Mr. Rooter I received same day service for them to come out and consult to determine if you would like them to complete the work. The technician Tye Santana was definitely my blessing. I was really in crisis mode and his temperament and attitude was just what I needed during my emergency. He was time, knowledgeable, and professional. I like the fact that he engaged me and my son into the conversation and didn’t talk in jargon. I am truly grateful of him for this. He cares about the customers and ensures that the job is done right. I just felt I was in good hands after we initially met. Competent, Compassionate about his work, Caring, providing grade A * * * Customer Service to the clients he provide services to.Latura AlexanderMemphis, TN

evangeline ruffin

2 years ago

Save Deez Nuts

5 years ago

Barbara Dawson

5 years ago

Elizabeth Henderson

a year ago

Great Job done! But, quite expensive to just have a Faucet replace. The cost was like buying a whole new sink.

Erin Doxtater

4 months ago

Luke Haggerty

5 years ago

Chris Bush

10 months ago

Andrew Caruso

4 years ago

The rates are reasonable and your service crew is awesome. Shout out to Tyler, a great people person with a solid attitude.

Anne August

6 months ago

I have always been very happy with Mr. Rooter, and I have used them many times. The service has always been outstanding, and the same was true yesterday when CHRIS UNGREN came to my house on an icy day. He took his time, answered questions, provided helpful feedback, and even inspected other areas to be sure that everything was in proper working order. Highly professional and knowledgeable! I will definitely call them again.

James Lea

3 years ago

I felt the price was a bit high but they helped me prevent a big future issue. So I spent a little more up front to prevent a fortune in the future.

Ellen Mitchell

3 years ago

We were very pleased with the skill and thoroughness of Tye Santana as he walked us through our unexpected plumbing issue.

Cassandra Burke

5 years ago

Tyrone Mullins

5 years ago

The custom service was awesome. The technician had a friendly smile and render excellent service!

Tony Coley

9 months ago

On time, quality repair. thanks

Cat Schell

4 years ago

Richard Lyons

3 months ago

The young man was very polite and knew what he was doing , he told me what he needed to do and showed me the cost then explained what he would have to do if that didn't work and again told me the cost.But it worked the first time .And I don't want to leave out, he even put covers on his shoes.Great job.

Moonpie

a year ago

DEBRA TRICE

a year ago

Earl Miller

2 years ago

The work was well done quickly and the men were courteous. It was a difficult job that required wall and floor removal as well as pipe repair.

Tammi Phillips

5 years ago

They are the Best company to work for!!!

Stan Elkins

5 years ago

Great service and arrived on time.

Bob Kessler

2 years ago

This was a very pleasant, professional activity with the assigned technician, Danny. I highly recommend using Mr. Rooter and particularly appreciate Danny’s work on getting our issues resolved.

A Stanford

5 years ago

Tyler was professional and courteous even though the job went from quick repair to full replacement. Would highly recommend Mr Rooter for plumbing repairs.

Rodney Pierce

3 months ago

We had several issues going on in the house. Mr Rooter Agent came out and informed us what was wrong and needed to be updated . After all of that, he went straight to work. The guy was a complete professional and stood by his work. He did a very good job. 👍

Josh Bond

3 years ago

As far as needing plumbing work goes, the whole experience was as friendly and smooth as it could go. I am so sorry that I can't remember the lady's name I spoke with on the phone, but you couldn't ask for a friendlier person to represent your company.As far as the work goes, Tyler was an allstar. Friendly guy with great knowledge and a great attitude. This past holiday weekend, in-laws in town, he came through like a champ! Thank you Tyler for all of your advice and hard work!

Antoinette Willis

3 months ago

Brad Jolly

3 years ago

Always great service and very responsive!

TYRONE Baker

a year ago

Danny is an amazing plumber and was very swift with the process. He did an awesome job. I would recommend his work to anyone

Tracy Litten

2 years ago

Robert was amazing!! I would recommend this company and Robert in particular for after hours plumbing needs! He came that night and was willing to do whatever it took to get our drain unclogged! Very professional and courteous!!

Chino Corleone

9 months ago

don kirk

4 years ago

Service tech.young ,energizing and has great knowledge about task perform.
Weather was not favorable but no excuses were made. ... Great Service. Thank.

Martha Wells

5 years ago

I could not be more pleased. Jamey was courteous and new exactly how to fix the problem. The service was prompt. I would definitely use Mr. Rooter again.

Ying Zhuge

3 years ago

Henry was extremely professional. Came on time and installed a new water heater and caused minimal disruption to my day. Would highly recommend Mr. Rooter for all plumbing needs.

Heath Gooch

2 years ago

Very quick service, not cheap but when in a bind and need something ASAP I recommend

Maurice Brittmon

a year ago

Customer service was very nice I told her it was an emergency and to my surprise she dispatched a technician to my home within 30minutes. Scott Tustin is the technician he was very polite and did not waste any time getting started to fix my problem. He even had a backup technician to aid with the problem. Thank you to both of them.👏🏽👏🏽👏🏽👍🏿👍🏿👍🏿

Jimmy Ransom

4 years ago

The technician was incredibly professional and knowledgeable. He told me exactly what he was doing in a way that was easy to understand. I would recommend him to anyone who is looking for a good plumber, and I am keeping his name to request him if we have any other plumbing issues.

Marian Brown

2 years ago

Christian came out and explained the service that was needed to u plug my kitchen sink. He was professional, knowledgeable and neat and I will (have already) recommend him and Mr. Rooter to others. Thank you!

Tiffany Forbes

3 months ago

My Mr. Rooter man, Chris is wonderful!!!

Shamine Tate (goshayshay)

4 years ago

Tyler was informative, friendly, and knowledgeable. I love that he showed me my options and was patient with my yapping dog. Thanks Tyler and Mr. Rooter

Stan Melton

4 years ago

Horrible experience! I paid $600, and when the guy left my problem was exactly as it was before he came. He said for an additional sum of money they could bring the big machine out and solve all of my problems. I called a local plumber the next day and for $175 he fixed my problem in less than an hour.

jasper thaxton

2 years ago

Kisha Hawk

2 years ago

Lolo Moore

4 years ago

Michael Khafi

3 years ago

Garbage Disposal wasnt turning on. They came out next day and were prompt and personable. However I was charged $220.75 for them to press a red button on the bottom of the disposal unit and stick an allen wrench in the bottom and jiggle it a few times. They then tried to sell me a new disposal for $500-600. I know this because I had the plumbers I usually use come out a week later for a 2nd opinion and they showed me how to fix it next time and that it is very common and they would have only charged me the $59 trip fee. Also stated my unit was fine and did not rec a replacemen .I never leave bad reviews or even send food back at a restaurant but this was a little much.

Lynda Haven

a year ago

Sandeep Chittoor

10 months ago

I had a minor issue in my toilet where water was leaking into the bowl intermittently. I called up Mr.Rooter for help. They showed up the next day and tightened a knob to fix the issue. While I appreciate the quick turnaround, they charged a bomb of $186 to get this fixed. They refused to give me a price estimate which was another annoying part.Stay away from them as they are notoriously for robbing you with insane prices for trivial stuff!

Mitchell Hodus

a year ago

William was on time and very professional. He provided me options to deal with my issue and then performed superior work. He cleaned the site and left it like he found it.

Sheryl Gorden

2 years ago

David was very helpful

JIMMY CHAMBERS

5 years ago

Altaurean Isom

2 years ago

Amber Webb

a year ago

M. H.

2 years ago

Trista jones

2 years ago

Mr Henry Walton was very knowledgeable of my problem & quickly resolved it!! Thank You!!

Wain Rubenstein

6 months ago

This was a difficult problem due to a toilet clog, but the technicians were persistent and finally fixed it. Great service

Bob Lussier

4 years ago

Very conscientious plumber. Had a sewer line plugged with roots, and he had to go get the special equipment, then worked until the line was clear. Verified it with a camera.

Marsha Harris-Gray

a month ago

M McDaniel

2 months ago

Chris Ungren was the lead tech and did a great job. Very professional, responsive and knowledgeable.

Frances Anderson

a year ago

Jessi Rogers

3 years ago

My appointment time was from 8-12, but the technician did not arrive to my home until 5pm. However, Tyler was very kind and polite. Although I think the estimate was expensive, he was fast and efficient.

Stephen Richardson

2 years ago

I think Mr. Rooter price was too high on this Last job.

Tommy Stevenson

2 years ago

Javier Lozada

2 years ago

Plumbers were Good and eager to resolve the problem with water heather and did the repairs the way they said and in the time frame they told me
I will use them In my future pumping problems.

Caitlin Maurizi

4 years ago

Great Job Tyler!

Patrick Rohrbacher

5 years ago

Great techical knowledge, quick arrival to my flooded downstairs, and smart follow up to an anticipated secondary problem! All in GREAT

Sergio Lane

3 years ago

I called after hours due to an emergency and was connected with a technician within 10 minutes. He arrived at my home within 1.5 hours and was very professional. He gave me a good diagnosis and offered a warranty as well for the work. I am very pleased and will not hesitate to call in the future.

David Henderson

2 years ago

Technicians were thorough, polite, and professional. They observed covid protocols, took pictures, shared their findings, and offered helpful advice to avoid future problems.

Israel Cordero

2 years ago

Sherrie Childress

2 years ago

Myla Johnson

5 months ago

Chris Ungren was very knowledgeable, professional and friendly. He worked to give me the best pricing and the work was done very quickly

Katy Spurlock

2 years ago

Mr. Rooter staff are polite knowledgeable professionals! I cannot think of another company that I have ever had do work in my home that would recommend more highly!!

Richard Wright

2 years ago

Jess Ada

5 years ago

Excellent work. Bob was quite amicable and congenial. He made sure I understood exactly what had been done and what problem had been solved. He even drew a diagram so I could visualise the configuration of my bathroom plumbing. This was my first experience with Mr. Rooter and I am very satisfied.

Robert Armstrong

4 months ago

The work was well done and professional.

mario Afzal

2 years ago

Very bad

Polly Richards

5 years ago

Gail White

2 years ago

ED CHRISTOFFERSEN

2 years ago

Shane Fisher

4 years ago

Ryan Talarico

2 years ago

Sandra

a month ago

Pearl Wilson

a month ago

My first experience with Mr. Rooter Plumbing of Memphis was a positive experience. Jacob was knowledgeable, professional, and friendly. He found the leak under my sink, explained the situation, and corrected the problem. He even gave be good advice about monthly maintenance to keep My drains open by using baking soda and vinegar rather than caustic chemicals that will cause rusting. Most importantly, there is no leak under my sink!

Amy Galyen

5 years ago

Stacey Carnes

2 years ago

Donna Stokes

3 years ago

Every thing was great. Just a little bit pricey

C

a year ago

Latasha Martin

a year ago

Mr Rooter's technicians were professional and quickly responded to my emergency. They come highly recommended! Thanks for the great service!

Pernell Windom

2 years ago

Carol Redden

3 years ago

Every person with whom I came in contact was an absolute pleasure.Bob G. and Brad P. answered every one of my very many questions. Answering questions was not limited to these two fine men. From Damion on the Bobcat, to Damon, to both Joshuas, time was taken to explain with great kindness and respect.They were on time, completed the tasks, and left things much better than when they arrived.One request; Bob really needs an updated photo that shows him for the nice young man that he is. Give him ample notice to spruce up a bit.Thank you again for your help and a job much appreciated.

Ross Walton

2 years ago

Kaley Barrineau

2 years ago

We noticed a large water spot on our ceiling Friday evening around 7:00pm. After searching for the cause ourselves we decided to call Mr. Rooter a little after 8:00pm and Luke was at our house in under 30 minutes on a Friday night of a holiday weekend! Luke was extremely professional and helpful the entire time he was at our house plus he fixed the issue quickly. We were also impressed that he showed us what was going on and walked us through the process he was taking so we felt comfortable with everything that he did. He answered all of our questions and even offered us easy solutions to help maintain our plumbing for years to come. The next time we have an issue or any plumbing needs in our house we will definitely be calling Mr. Rooter and requesting that they send Luke back out to our home.

Vanessa Dunigan

10 months ago

Mr. Henry explained to me everything that they was going to do I had a pipe leaking in my attic . And the two guys that did the work they did a great job and clean up behind there self. Awesome job

corinne adrian

a year ago

Clark Powers

3 years ago

Fred Higginbottom

3 years ago

He did a good job and got finally got our sink to drain without any problems.

Clara Curtis Ganaway

a year ago

Recieved estimate

Bob Ferguson

3 years ago

Justin Daniels

2 years ago

I've used this company twice and was happy with their service. They're professional and get the job done right.

carolyn phillips

9 months ago

Michael Currica

5 years ago

Prompt, professional, knowledgeable and courteous. Highly recommendable!

Mille Burke

2 years ago

Very quick, prompt & professional.

Ashley Roseberry

a year ago

Marcus Richardson

3 years ago

Had a water line burst. And called Mr Rooter. First they say they are going to send someone out. After waiting all day no one shows up. I call back and they say they can send someone in the morning. Next morning someone finally shows and gives me a quote. I accept the quote and the guy who did the estimate comes out in the morning for a signature saying the guys with the equipment will be there in 30 minutes. 3 hours later no one shows. They later tell it will be another hour.If you decide to go with Mr Rooter in the future just understand they may or may not adhere to the time schedule that they give you. And be prepared to change your schedule at a moments notice. Or have a secondary company on standby in case they don’t show up all together.

Taylor White

a year ago

David Cornejo

4 years ago

Tyler is an excellent tech, very smart and knowledgeable.

Daniel Anderson

3 years ago

Typical job well done and professional service from Mr. Rooter. Brett was our tech and he took great care of us.

Shirlee Clark

a year ago

My husband said that William was perhaps the most conscientious and courteous young professional he had done business with in a long time.

Cathy Ross

2 weeks ago

Trip was the best technician we’ve had. He made suggestions to prevent further issues.

Joyce Coffey

a year ago

I was extremely satisfied with Scott the technician, not only did he fix our toilet issues, he hooked me uo with an advantage plan and explained its benefits which I appreciate, he was completely informative

Karl Carpenter

a year ago

I needed a wax ring replaced on a toilet. The technician said it would be $680! Insane! I politely said no thanks, paid their $99 diagnostic fee, and called another company that repaired it for $250.

Debbie Wiggins

3 years ago

Tech 9

2 years ago

Refused to use a snake saying the drain had to be cleared with a water jet and it would cost $900. When I refused to be ripped off the plumber said his program messed up and it would only cost $700. Wasted 3 hours waiting for them and couldn’t get any other plumber out that day because it was too late at that point. $30 pipe auger from Lowe’s and I had it cleared in 15 minutes.

Laurie Raines

2 years ago

Chris and Emilia were efficient and personable. They made me feel comfortable right away. They explained to me exactly what they were going to do, and what it would cost in terms that I could understand. This was my first time to use Mr. Rooter, and I now consider you to be my plumbing company. I will definitely call your company again if needed, and I will ask for Chris! I also like that you are a family owned business.

WWShorter

7 months ago

Only group that would come out on holiday and fix leak in ground. Appreciated the professional response and repair

Phyllis Grandberry

2 years ago

Outstanding service rendered!

Nathan Eakin

5 years ago

Good explanation of the issue, fast repair, and recommendations on how to prevent a recurrence. Very happy with the service!

Kris Goldhair

4 years ago

We tried to help our grandson repair the faucet on his bathtub and quickly found we were in over our heads. I called Mr Rooter and they scheduled someone to come out the next morning. Their service man, Luke, could not have been nicer or more helpful. He recommended the least expensive way to repair our issue and had it all in working order right away. We could not be more pleased.We joined their Members Plan for future problems which we hope NOT to have, but it allows us a nice discount for a year.The receptionist was so, so helpful and so pleasant on the phone. All in all we will use them again in the future.

Vondell Washington

2 years ago

chris goggans

5 years ago

Installed a new clean out in the front. It was placed neatly in my flower bed in the front yard. All my hedges remained in tact. Edging, mulch and stepping stones were all removed and then replaced just like nothing happened.Very clean and professional job. Friendly and polite guys. Bob came in addresed one more clog in the tub and checked that everything was running properly . Very thorough .Thanks.

decharna1

a year ago

Christian St. Clair

3 years ago

Our technician was very knowledgeable and very friendly! He called us before he was on his way and the company sent us a picture of our technician to verify before he arrived that he was the correct plumber. Will definitely use their services again

Talasi Wingo

3 years ago

Michael craft

3 years ago

This company came to my house and did a Great job for a good price. Call them if you have plumbing problems

Connie Brown

a year ago

Ricky Walker

5 months ago

Arij Hamad

4 months ago

Robin Webb

2 years ago

My 3-year old granddaughter accidentally flushed a small toy down the toilet which clogged the toilet. We live in a one bathroom house so getting it fixed was urgent. We called Mr. Rooter and they came within an hour of me calling. Our technician was professional and friendly. The toilet was fixed quickly. I will continue using Mr. Rooter for our plumbing needs.

Jasmine Holmes

2 years ago

Robert was very knowledgeable and helpful when finding the root of our leaking problem. He offered the best solution and explained each part of the process.

Mike Bryan

a year ago

greg FOOTE (Feets)

5 months ago

Karli

4 months ago

Clear explanations of the possible issues along with cost. Prompt, cleaned area when finished ..leaving the space the same as when he arrived.

Katy Bernero

a year ago

Russ Bingham

2 years ago

Lindsey Aston

5 years ago

Bob and his team were fantastic--very friendly and professional! Quick service too!

Moore Forensics

5 years ago

Your representative Chris was very knowledgeable, professional and polite. He explained things on lay persons terms and used his interpersonal communications skills very well. He was timely and efficient. He answered all my questions, gave me his business card and emailed the appropriate paperwork while he was present. If I could rate your representative....I would give him an 11 out of 10. Yes.....an 11 out of 10 because he went above and beyond just doing his job. Today, it is hard to find someone who is polite, personable and honest. He is a valuable employee which represents your company favorably. I am referring everyone I know to your company.

ruthell b

3 years ago

The technician was very professional, and friendly . He diagnosed the problem, made the repair and shared some valuable tips on how to prevent the problem from reoccurring .

Samantha Slayton

5 years ago

Bruce Brooks

3 years ago

Tim Moore

3 years ago

Brett and Javarion stuck with a tough plumbing situation to find our main line in a 80 year old house that has been added on to 3 times. It took them 3 days but they found the line, removed the problem, and installed a new clean out. Now it won’t happen again. Very appreciative for their tenacity and effort!

Percy Swan

a year ago

Hayes Bowman

2 years ago

Gloria Turnage

2 years ago

Very friendly and explained what they were doing and why.

Mitzi Williams

2 years ago

Sheila Hardin

a year ago

Stacey Blackstock

3 years ago

We had a gas leak and we called Mr. Rooter after getting no help from our warranty company and the vendor they assigned. We are so glad we did. Bob Geisenhoff, Service Technician repaired the gas leak without overcharging and underdelivering. He was professional, courteous and knowledgeable. If needed, we will call Mr. Rooter again in the future.

Justin Templeton

5 years ago

I have used them on 3 different occasions, one for routine and two for urgent repair! Excellent staff to work with, quick scheduling. I have dealt with them at all times of the day. I have felt very comfortable with the plumbers I have worked with and had no problems with them in my home and with my family. They were honest with the quotes and transparent with the work to be done. They have all been very courteous, polite, and considerate to keep the mess to a minimum as well as cleaning up after themselves. They actually saved me some money on the quote because during the job they found out the situation wasn't as extreme as originally thought and instead of charging me what I agree upon they adjusted the quote to be accurate with the work done and saved me almost 50%! (excellent surprise) I recently worked with Jamey and he was very easy to talk with and he made sure I understood the problem and took the time to answer my questions. Thanks Mr. Rooter. you will be my default plumber going forward!

Susan Dynerman

4 years ago

Meghan Livingston

2 years ago

Danny was our technician. Despite catching him near the end of a 14-hour day, he was on time, courteous, and efficient. He’s a pro. Highly recommended.

Annie Gates

2 years ago

He was very professional and very friendly and a nice and gave every detail that he did.thank you

Mary Chase

a year ago

Tyler was the best!

April Williams

2 years ago

I am so happy, I chose Mr. Rooter. My plumber, David was great from the beginning. Outstanding customer service and very knowledgeable.
I like the fact he was honest and price wasn't too bad. I will be returning with my future plumbing issues.

Perry McClew

5 years ago

My plumber, Jamey, is awesome. He fixed in a few hours what others couldn’t/ wouldn’t do and I had two other plumbers come out. And he was personable as well. And they are available for emergency calls on weekends. I highly recommend Mr Rooter and a huge shout out to Jamey!

Jaron McGrone

2 years ago

Barbara Whitmire

9 months ago

William did an excellent job replacing my very old hot/cold water cut off valves for my new washing machine. He explained everything I asked about and was super quick getting the job done. Very courteous!! Appeared to enjoy his work.

Kay Wright

3 years ago

Jason Shelton

3 years ago

Our tech was upfront and did a great job

Robert Robbins

a year ago

O C Collins

5 years ago

Job well done!!! Mr. Geisenhoff was courteous and informative. Great job.

Carlee chumney

2 years ago

Our Technician German Salinas was such a life saver that day and the follow up from Terri has been so pleasurable to work with. This was our first time using Mr.Rooter and will be my next choice in the future.

Clarice White

7 months ago

Very considerate and I did not have to wait long to get a service person out to my house.

Teri Washington

3 years ago

Scheduled an appointment with this company and was told my window was 8 to 12 o'clock, after 12 received a call stating arrival would be 1 o'clock. After 2 o'clock called back and was told another 2 to 3 hours because he was still on another job and the only technician in the whole company that could come out. No point in scheduling appointments with this company.

Becky Dewease

4 years ago

So pleased with Tyler Crosthwait, the tech who came to fix my plumbing problem. He was polite, professional, and efficient. The plumbing issue is now resolved! Thanks Tyler!

Neely Ray

2 years ago

It’s wonderful. I want to tell you that you have a great person in Luke. He has great customer service and he is so polite.

shelly rye

5 years ago

Called them this morning. Spoke to the lady said she can have a plumber come out today between 12-3. So around 2:30 haven't heard from someone so I called she said he's on a job and we are next. Then after 3:15. I got another call from another lady who.was very RUDE. SHE SAID THEY ARE NOT COMING TODAY. REALLY????? This Is Bad Business I recommend you choose another company....

Matthew Campbell

3 years ago

Theron Malone

2 years ago

Washing machine drain kept overflowing. He had it fixed in no time.

Mary Rigney

2 years ago

Anny Vichaita

7 months ago

Cindy Reed

5 years ago

KYLEE JO LAM

3 years ago

Glenn Johnston

6 months ago

Very prompt service.
Technician Jacob Hearn did a great, thorough job.

Larry Tolbert

3 years ago

Meredith Irwin

2 years ago

Jerrian Mills

2 years ago

Joshua Lewis was great he knew actually what he was doing and he was very professional and helpful. He install a new toilet and it’s working with no problems. I recommend him and if I have any problems in the future I know who to ask for !

connor fowkes

10 months ago

Professional, helpful and great customer service!

Deborah Taylor

3 years ago

Used them in the past but something has changed with this company. Cancelled appointment because I was given the run around on times and no apology/followup phone call. Not professional nor good customer service. Called another company who came out and fixed plumbing issue with no hesitation. Very prompt. Never again Mr Rooter!

Andy fong

a year ago

Presley was great!

Steve Forster

3 months ago

Lena Washington

2 years ago

Shannon Pelynio

2 years ago

Ronald Thompson

3 years ago

Great service. Very professional. You know all your charges upfront. No surprises. No service charge. I would recommend.

Sharon Waits

4 years ago

Very nice experience. Repair done quickly.

Oz Hykes

a year ago

I usually like their service. Over the weekend I had 2 toilet issue and shower . Water everywhere. On that Sunday someone by named Scott was to show up. He never did I called back twice. early Monday I called back still having issue. They stated had wrong phone number. Wow. by noon nothing nobody. I was very hurt. One worker named Christian usually come do very good work. So I had to call another service around 1pm who came in 45 minute. Paid out $650 new company. very very hurt by Rooter service

Donna Schaeffer

2 months ago

Water heater replacement (installed new one)

ROBERT DUNCAN

3 months ago

Jerome Siegel

5 years ago

Charity Hill

2 years ago

Jonathen Willinger

5 years ago

Kim Johnson

a year ago

Won't service out as far as I needed

cheryl baker

3 years ago

Representative (Brett)was very professional and friendly. Enjoyed his company. Very compassionate and knowledgeable about his job. Would highly recommended him to family and friends.

Terry Griffin

2 years ago

A bit pricey, but for an old house like mine, that requires a lot of maintenance, worth the cost of a maintenance plan.

Brent Ellis

10 months ago

Great service, Nathan was quick and resolved the issue in record time. Leak was occurring at night, we had to keep emptying with a cup every 30 minutes or upstairs would flood, and this group was the only one we could get to come out in the evening. Definitely recommend.

Chris Wylie

5 years ago

Tyler was very polite.

Ann Poteat

2 years ago

I had to keep calling about a replacement tank for my toilet only to be told that the first had come in damaged and ditto the second. The third time I called I was told it was no longer available and that that I would have to contact American Standard myself. On my shower cartridge replacement, the cost (that my husband signed off on) was $200 more than the one they put in only three years ago. When I called to express my unhappiness, I was told that a manager would call. No. I called after about three hours on my landline, and no one ever answered. I tried on my cell phone with the same result, only this time I got the message that no one was available to take my call. Both numbers are in their database for my account. When I called only minutes later on my husband's cell phone, which they didn't have, my call was answered immediately. Seriously? No one wanted to talk to me because I had a complaint. Childish and unprofessional.

Gabriel Vaughn

4 years ago

Called for a price quote for a friend. I was told that quotes could only be given to the home owner.

Katharine Cox

7 months ago

Excellent repair

Chad Burgess

3 years ago

rahman james

3 years ago

Carolyn Evans

5 years ago

I can’t say enough about how much I appreciate Bob Guiesenhoff!!! He does excellent work and conscientious about every detail and does the right thing even if it is difficult!! I know when he is gone that the job was done right and I feel very secure knowing he had taken care of whatever the problem may be!!Thank you thank you thank you Bob!!!Carolyn Evans- Oakland Tn

Murray Donald Sr.

a year ago

He knew what part I needed for the leak that was in my bathroom

Keith Bowman

8 months ago

Incredible kind service

Olivia Malland

a year ago

Everything was great from communication to the turn around and quality of the job. They will be the only ones I call in the future!

Watson Harrris

4 years ago

Rob Moore

a year ago

Henry has handled all of our sewer and drain problems. He is very professional and works to find remedies to problems and does so! I appreciate his work very much.

Suprena Grear

2 years ago

Mr Rooter arrived within 25 minutes for an emergency service request and solved the problem right away.

Iris Carpenter

2 years ago

Amy Murphy

a year ago

Vanessa Enriquez-Rios

3 years ago

Mr. Rooter plumber came well ahead of the promised time. The plumber was professional and knowledgeable. Explained the drainage problems, options to resolve the issues, and then carried out the work in a timely manner. The work was done well. We also enjoyed meeting the plumber. We will request the same Mr. Rooter plumber in the future.

Amy Higginbotham

5 years ago

Very knowledgeable about all systems and very easy to work with. Only took one trip to fix the issue and not numerous ones! Love this company!!!!!

Erin Petree

a year ago

I called around another top-rated plumber but wasn't going to be seen for 2-3 weeks! Luckily Mr. Rooter was able to see us in just a few days (long holiday weekend).We had a leaky faucet (an incessant drip drip) and Harrison was dispatched to help us out. The issue was the cartridges that connect the handle to the sink itself (they have about a 7 year lifespan) but he couldn't get the hot water handle off because of rust and what not. While we had to replace the faucet and supply lines (not ideal), Harrison was kind, communicative, professional, and kept me informed of everything he was up to. I would 11/10 recommend Harrison and the team at Mr. Rooter. Thanks, y'all!

Joel & Kelsey Kiedis

a year ago

Yirmeyahu Yosef

2 years ago

Chris did a great job putting in our new toilet. We had some plumbing issues and they fixed the issues and installed the new toilet. Chris was awesome.

Art Nolte

2 months ago

Ask for Chris-he was amazing!!!!!

Terry O'Roark

3 months ago

The plumbers with Mr Rooter are very nice , professional, cleaned up after their work . I am very pleased with the sink installation-
And repair to the leaking pipes

Liz Brody

2 years ago

From the answering service to the licensed plumber, David, Mr. Rooter of Memphis was excellent to work with. I needed after hours services and Mr. Rooter was prompt and professional. David worked on our plumbing repair over a few days as it was quite complex, and his communication and skill was evident, and the pricing was very fair. He did a great job, I will definitely be going to them for all plumbing services in the future!

Jerry

2 years ago

Plumber was outstanding and very professional, definitely want him again if we have plumbing problems.

Victor Boddie

2 years ago

Kay

2 years ago

Emily Woodside

3 years ago

Excellent service on short notice. Luke was very professional and did a great job.

Adrianne Harris

a year ago

I will use Mr. Rooter again. Very good service! I appreciate the hard work and professionalism.

Tom Hood

2 years ago

Tyler was very knowledgeable and friendly. He knew his stuff and was able to repair our broken valve.Thanks

Gail James

a year ago

william sprott

3 years ago

Nathan Gray

5 years ago

Tyler was very helpful. Efficient work with excellent results. He explained everything in detail and went above and beyond by sharing helpful maintenance tips. Highly recommended.

Douglas Sanders

a year ago

Very friendly and professional.

Mary Crutcher

2 years ago

David Pinson

4 years ago

Very pleasant repairman. Nice appearance. Explained things well and efficient.

MARIO CHIOZZA

4 years ago

Fast great service fair price keep me informed trough out repair my technicians Christian Ethan for the best Christian chris is fantastic

Sam moll

2 years ago

Very responsive, thorough in their work, and quality work for a good value. Not looking to screw their customers over on price. Right price for right work.Christian was awesome!

Jeff Brittain

4 days ago

Super friendly, came out on short notice. Fixed my drainage issue. A bit pricey, but they showed up quickly, fixed my problem, showed me the root cause and were very professional. I will definitely use Mr. Rooter again.

John Bernard

3 years ago

Leah Rain

3 years ago

Henrey was the name of our technician. He was honest and fast! I couldn't have appreciated him more. Fair pricing and a good warranty. Free estimate as well. Unlike most other companies I called.

Stephen Seefried

2 years ago

My technician Robert was prompt, professional, knowledgeable and extremely polite.
Great experience, will definitely use this company again without hesitation.
Thank you!

Joyce Coffey

3 years ago

Mark Cardona

3 years ago

Found and fixed a water leak that was costing me over $200 a month. Excellent work and right on with the estimate and final invoice.

Lynn Brown

a year ago

Very professional on time located problem explained my charges and also informed me of other services they offer if I needed them

Gary Reid

5 years ago

Bob with Mr. Rooted was very professional in his dealings with us. He always communicated with us on every step of the process. His work was done to a very high standard. I would recommend him without hesitation.

Coy Hardimon

5 months ago

My technician Tyler did an amazing job, professional, courteous, and knowledgeable and completed the job expeditiously. The cost were moderately priced compared to others but the work was well worth it 5/5

Robert Donato

5 years ago

The consistent consideration for the customer's time and needs makes your business distinct from others. Keeping me updated on the findings and the planned interventions means I don't have to wonder what the next step it going to be.Every technician that has come to our house, for every single need, has been a polite and well-mannered individual, pleasant to speak with and helpful beyond the simple job needed.I will continue to recommend Mr. Rooter/Mr. Appliance highly to those that will listen. Hopefully I won't need you guys TOO much this coming year...

Memphis Window Source

6 months ago

A little expensive but they do a great job.

Steven Sandlin

4 years ago

WADE Family

a year ago

ALLEN BATTS

3 years ago

Fast-Top Grade Svc.--Svc. Technician very knowledgeable -Explanation of possible problems was given to me before any repairs done!

Karen Williams

3 years ago

Kathy Sanders

2 years ago

The plumber, Henry Walton, was very accommodating and professional.

Gladys Alexandee

2 months ago

Was on time and.ansew question in a layman understanding. I will recommend to other people.

Zane Deskins

2 years ago

The tech was very professional and very courteous.

Melody Staub

4 years ago

Their technician went above and beyond!

Jesse Rose Jr

4 months ago

They did a great job. They came out the same day and not only handled out issue but gave us a thorough free inspection

Brian Hicks

3 years ago

They were not my first choice they were our third call that evening to a plumber. Our normal plumber could not come out until the next day - too late for us. This was an emergency call as water was leaking under our kitchen island. The tech called and came after 8pm and had the issue taken care of, vacuumed the affected area and offered actually useful advice for how to proceed with residual clean up. Top marks mate. Top marks. Even though they were third on the call list they were first place in stellar service , communication and quality. You don’t here this often when you pay for repairs that are needed but not wanted so here it is. Thanks for what you did and do daily.

Ralph Randle

4 years ago

Tyler is very professional, courteous, he answered all of my wires concerns.

Alvin Brown

11 months ago

Lonnie Thompson

8 months ago

Scott was absolutely amazing. He thoroughly and competently resolved all the problems I presented to him!

Tye Santana

3 years ago

Larry Epstein

5 years ago

Our service was provided by Tyler
Crosthwait, a very thorough and competent young man who was articulate and cordial. He remedied our drainage problem and explained every step that was necessary short of the removal of our vanity.

Kathy W.

a year ago

Carrie Dean

a year ago

Robert Parker

4 years ago

I was stood up twice by these people. They tried to offer me $25 off because of the inconvenience but not worth the trouble.

marla carey

a year ago

Cy “Tibby” La

a year ago

Deanna Brazelton

5 years ago

Profession, friendly and quality service!

Matthew Barczak

7 months ago

The repairman who came out (I believe his name was Zach) was incredibly helpful, timely, and friendly. He took the time to not only do the work, but explain what he was doing and give recommendations on how I can better maintain our system going forward. Will definitely be using Mr. Rooter (and hopefully Zach) again in the future!

Taylor&MikalAnn Littlejohn

a year ago

Ryanne Griffin

5 years ago

Mr Bob was my technician and he was very professional and knowledgeable. He was thorough in explaining the process and he made sure I understood. I was advise that I would be notified 20-30 minutes prior to the technician showing up and I got the call and he arrive within that window. I was provided his credential and he covered his shoes upon entrance. I highly recommend this company.

Deidre Ross

2 years ago

Robert P. Did an excellent job installing a good length of water line. He had to cut through several cabinets, but you would never know the line was there. He also installed new water valves under the sink, and everything looks great. Professional, courteous—I will definitely call this company again for any future plumbing needs.

Kathy Harris

a year ago

Scott

a year ago

Derrik Broom

a year ago

Don't like that they don't have up front prices

Kenneth Taylor

2 years ago

In good standing

Demetria Ware

a year ago

edna Smith

4 years ago

The Mr Rooter technian was nice and friendly. Work great with people. I will be calling again if I need too

Travis Merrill

4 years ago

Mr. Rooter has been a company we can rely on to solve our plumbing issues quickly with friendly service. Luke has come out for two issues now and couldnt be a more pleasant person to deal with and always has a solution. We are grateful for him and the company and highly recommend them to service your needs. Thank you!!

William Sere

3 years ago

One hour response even under the current circumstances. Tyler did a great job. Wouldn’t expect anything less. Thanks for great service!!

Sam Taras

8 months ago

Great experience! Would highly recommend for anyone needing a plumber or handyman.

Will Bernard

a year ago

Danny, Zach came out and were extremely professional, on time, friendly and resolved all of our issues in a very cost effective timely manner. Both gentlemen were also extremely thoughtful of our property. They also located a future potential problem with our water heater. We will use them to resolve the issue. I would gladly refer both gentleman and Mr. Rooter to my family and friends. Additionally, I will be using Mr. Rooter for all of our future plumbing needs and will request Service technician’s Danny and Zach. Very satisfied and happy with service provided.

Jeanne Ross

a year ago

Sean was very professional, polite, and on time. Made everything easy to understand.

Joe “jbnola222” Smith

2 years ago

Communication was excellent and the service provider show up on time as scheduled. Chris was thougouh and professional. He explained all possible scenarios and quickly repaired the problem.

Darius E. James

2 years ago

German did a fantastic job!!!! His customer service was amazing, and his experience showed throughout our two days of interaction. He double checked everything, communicating with me frequently with updates on every decision, and he was friendly. He represented his company well.

Roseland Ok

a year ago

Tamara Hendrix

2 years ago

They were timely and very polite and understanding.they worked with me and it was a really awesome experience.

Jill Connell

2 years ago

Very professional and efficient.

Christine

a year ago

The repair was a bit of a bumpy road, but the company was obviously very much interested in making things right. The people who answer the phone are very kind and involved. The technicians were lovely and took care to keep the house clean.

ola crowe

3 months ago

I am a repeat customer and the service was great as usual.

Mark Guenther

a year ago

Dan Poag

a year ago

Henry diagnosed our problem accurately. His diagnosis was verified when Mr. Rooters team uncovered the sewer line. The digging team did a very skillful job and fixed the problem. The only problem was the asphalt work done after the dirt was put back into the hole by the digging team was not up to the standard of the other work.

Rhonda Cooper

2 years ago

Cole Huffman

4 years ago

I find the people of Mr. Rooter always capable and helpful. They have served us well whenever we have plumbing or appliance repair (Mr. Appliance) needs. Very happy with them.

Krista Hanna

a month ago

He was incredibly knowledgeable & professional & took care of our issue quickly. I will definitely use again

Paul Bonicelli

5 years ago

Christian was excellent, efficient, courteous and very helpful. He looked for ways to save us money. We will ask for him again.

Sharon Johnson

a year ago

After calling for a clogged touwith numerous companies, I found Dr. Rooter and within 2 hours they were here and had the problem fixed ! OUTSTANDING !

Kashief Crain

5 years ago

Excellent experience. Staff was very helpful.

Antonio Mckee

a year ago

From the telephone conversations to the finish job. These people are legit. GREAT SERVICES!!! They deserve 6 stars. I definitely recommend them.

Larita Hines

a year ago

Charles Henderson

a year ago

Tennessee Williams

4 years ago

I challenge you to find a better plumbing company to work for in the Memphis area.

Mayimuna Ezeani

7 months ago

Both gentlemen were professional and pleasant

ANOINTED WORD AND WORSHIP MINISTERS

4 years ago

Tyler Crosthwait was kind did he's work in timely matter and very nice with a good and positive attitude

Norveen Rias

2 years ago

William Bishop ,Ben and codie JOB well done you made my house feel like a home. Mr.Rotor that’s the name and away those troubles down the drain

Wonderland Orange

5 years ago

Had an appointment today between 10-3 today. waited all day today and Guess What they never showed. Some Girl finally called and said they are not coming ! REALLY. WE WAITED ALL DAY FOR THIS.. NOT ACCEPTABLE.. RUDE BAD BUSINESS AVISE TO GO SOME WHERE ELSE.

Steven Combs

3 years ago

Tyler was awesome, very professional. Explained what was going on clearly and what steps needed to be done to fix the issue.I love that they text you when your tech is on the way so you can see where they are, along with a pic of the tech so you know who to expect.Would definitely recommend.Also, Tyler needs a raise. I’m just saying.

Susan Prichard

3 years ago

David Dawson (dbdawson)

5 years ago

Your plumber undertook a difficult, strange repair and made it look easy. He was professional, friendly, and highly skilled. I couldn't be happier.

Anne Lindley

6 months ago

Kitchen sprayer replaced. Kitchen drain unclothed. Leaking pipe in basement capped...$843 later
...no hot water in bathroom...tech told me on phone to stop talking..he was talking...can we say highly unprofessional

Mark Pinkston

5 years ago

Jason Thomas

5 months ago

helga cline

2 years ago

Janice Sheard

a year ago

Everything went very good very professional thanks

Meagan A.

3 years ago

Matt Washburn

3 years ago

Ashley Crisp

5 years ago

The communication from start to finish was outstanding with Mr. Rooter. From the customer service to the technicians, they kept me completely involved and informed, and gave me multiple options after assessing my issue. Everyone was kind, patient and understanding. Will continue to use for future plumbing issues.

David Horsley

a year ago

Mitzi Cole

2 months ago

Chris was excellent. Very professional and very knowledgeable. The pricing was fair and he was efficient with his time and went the extra mile to make sure I understood the charges and the associated work. Will definitely recommend Chris to others.

Ms wilson

4 years ago

Great service , and professional workers

Alicia Mitchell

2 years ago

Patrice Bohannon

a year ago

Jessica Banks

2 years ago

Lauren D

3 months ago