Description
Local and family owned, ProDrain & Rooter Service, Inc. provides all your drain care and plumbing needs. Top-quality service since 1995 at competitive prices throughout the Portland Metro area.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Bath & Shower, Bathroom Sink, Broken Pipes, Clean Out, Directional Boring, Drain Clearing, Floor Drains, Garbage Disposal, General Plumbing Services, Home Plumbing, Hydro Jetting Drain Cleaning, Line Jetting, New Fixtures, New Water Heater, Pipe Installation, Plumbing Service Plumbing Service, Rooter Service, Septic Tank, Sewer Line, Shower And Tub, Sink Drains, Storm Drains, Toilet Clogs, Toilet Repair And Replacement, Video Inspection, Waste Water System, Water Heater Installed, Water Heaters Plumbing, Water Leaks, Water Line Replacement,
Reviews
Sean O'Reilly
6 years ago
Awesome service! They arrived on schedule and cleared a clog in my bathroom sink in minutes. Dishawn was very professional, knowledgeable, and neat. Highly recommended!!
Carol Annino Rentschler
5 years ago
Chris came out after hours. He was courteous and professional. Cleared the drain and cleaned up after himself. Highly recommended.
Called ProDrain at 4:30 p.m. on Thursday. Talked to friendly staff. Could have paid overtime for service that evening. Didn't think I needed it (I did, it turned out), but ProDrain arrived on time the next morning and had our problem solved in short order! Technician was Chris T, a well-spoken, neatly dressed, and competent young man. Couldn't have been nicer. Price was more than fair, service was prompt and efficient. I couldn't recommend this company more highly. Just call them.
Basic Consumer
6 years ago
always the best. Cool techs. great customer service. only place I call
This was one of my best home repair visits ever. Mario was quick and knowledgeable with my drain clog and repair. They came in below two other quotes and didn't try any big up sell. Great work! šš½šš½
Chase Welborn
6 years ago
Called four plumbers that were too busy, before finally getting in touch with Pro-Drain. They were out within 24 hours, the drain fixed in 5 minutes. Excellent customer service, professionalism, and expertise. Will use every time. Dishawn was very helpful and friendly.
Katie Jeremiah
7 years ago
I had a hot water heater go out, I called Pro Drain around 9am, Deanna was able to get a plumber to my house by 11am, and he was able to go to the supply house, get a new hot water heater, return to my house and have the job completed (and under the quoted budget) by 1pm. Extremely professional and responsive. . . . You can't ask for more!
Mario was Friendly, informative, on time, worked quickly/efficiently and was able to give us a very fair price. We will continue to use them for all of our plumbing.
Kathy Wiltshire
5 years ago
We are almost ready to move in to our new home and our toilets were draining really slow. We called a plumber and he highly recommended ProDrain to scope our pipes. I called and they were there within a couple of hours. Chris Terrones was very nice and knowledgeable. He didn't find anything in the pipes but suggested that the sewer pump wasn't working. Sure enough! That was our problem! He wasn't able to fix it but now we know what to do to get it fixed! I highly recommend these guys!
Michael Baele
3 years ago
Had Chris Benson of ProDrain today do a plumbing repair in my home. He showed up right on time after calling ahead. Work was done professionally, neatly and within the time expected. Chris has a nice demeanor is very professional. Nice job. I will use ProDrain again, if needed
January 10th this year Chris unclogged our kitchen and bathrooms sinks after I struggeled doing it myself with no results. He called ahead with his arrival time and finished both sinks in 30 minutes. Very friendly and professional. Also gave us great tips on keeping both sinks clog free. I also priced other drain services and ProDrain offered the best pricing. Also the receptionist needs a shout out. She was very professional and friendly. I had called other drain services and most sounded annoyed that I called them. Don't bother checking other services. Also ask for Chris.
I canāt tell you how much I appreciate ProDrain. Chris T is the best, he was is professional, courteous, and extremely knowledgeable. He figured out a problem with our toilet others would have over looked and totally saved us. We will definitely be using and recommending Pro Drain to our friends, thank you ProDrain and Chris!
Update: Garbage disposal broke, called ProDrain again. Excellent company! Great customer service, this time Austin came out to help us, and he was knowledgeable, friendly, and professional. If I could give this company more stars I would. Our go to company for any plumbing needs
James McInally
7 years ago
Pathetic business! They left a trench open for almost two weeks. The trench dirt was left on the sidewalk along with the broken cement cinder case, exposed wires, exposed PVC and other broken items. They were paid for this work weeks ago. They just never followed up until I had to call the City to file a complaint. TVWD came out and placed a Cinder Cover near the hole per my request within 30 minutes of my initial call. Pro Drain lied to me when I called them and asked them when it would be taken care of. They told me that THEY called TVWD to deliver a box, when in fact I was the one who made the call and had TVWD come look at the mess and file an issue with Pro Drain and deliver the box along with placing safety cones around the mess. When I called Pro Drain (multiple times) I was told that I would be receiving a call back from the Shop Manager..... Of course, that never happened. Pro Drain is very fortunate that nobody (many children in our neighborhood) fell into the ditch/open trench. Would have been one hell of a law suit....... Again, pathetic. TV News Crew has been called for a follow up on the issue.
Great service. Easy to work with.
I didn't get how to do this on their website, but I had Chris Terrones come in and he was so nice. I had an extremely backed up toilet that was a terrible situation. Even my mega plunger deluxe was not doing the job. So I got to get Chris come in and he had to work for a while due to all the you-know-what that was stuck in the pipes, but he fixed my toilet really quickly! I am going to just have him and Pro Drain come to help my sick and sad toilet when it needs a check up. I would give them six stars, but I can only select out of five.
Had the need for drain service today: definitely not something I look forward to or know a lot about. I call ProDrain and was at ease when George showed up and went to work. Same day service on sewer backup. He was able to take care of the backup and left me a video of what was causing the problem. I did not think this day would be a good day, but with the help of Pro Drain it was... Thank you George and ProDrain
Barbara E. Berger
5 years ago
Over the years, Pro Drain has reliably helped me with all my plumbing problems. Chris Terrones and office dispatch staff provided excellent service today. Prompt, professional and effective. I trust Pro Drain.
Aaron Radspinner
5 years ago
I call our plumber The Plumbers, Inc and they recommended Pro Drain. Dishawn came out and got everything working again. Great company!
Ellee Masterson
6 months ago
Awesome service! Kay took my initial call and was friendly and knowledgeable! She scheduled me for a Monday and a technician/plumber was able to come early so he came out today! This was a savior !! Thomas Patrick was awesome. He cleared out drain and found a small leak and fixed that. He was professional, quick and very nice. Price was very reasonable for the work.
We had a stated service time window of 1pm-3pm. The technician arrived only 8 minutes into that time frame (very prompt!). He was very professional, personable, and explained everything he was doing. The total time for the sewer drain scope was right at a half hour. I was very pleased with our entire experience with Pro Drain, and I highly recommend them.
Ryan Schroeder
5 years ago
Chris from Pro Drain just finished up here and I will be recommending them to anyone I know needing drain service. I had called first thing in the morning and they were able to come out the same day. Chris was right on time and even though I got there about 10 min late he was very understanding. He finished quickly even when added on snaking our shower drain, which I had failed to mention initially over the phone. I had been meaning to replace the old drain pipe under the sink and he sold me a kit at cost which I can install myself, which saved me a Home Depot trip.
The only thing that was odd was there being an additional fee to cover the credit card processing fee. However since I felt the cost of the service was fair, they were very up front about it and I ended up paying by check, it's not something that effected my opinion about them.
Overall, I wouldn't hesitate to call them again in the future for any drain issues.
Always top notch service!
Chris Terrones unclogged our drain and repaired a damaged pipe in our bathroom sink. Very polite and efficient service.
We have use Pro Drain twice now and are very happy with their service. Would not hesitate to call again.
Jeff and Tona VanBergen
5 years ago
Referred by a friend. Glad I called. This team treated us well, got us taken care of quickly (wretched tree roots) and came in right on budget. From Shandra (office) to Chris (tech), this was a bad day made right with professionalism and great attitudes.
Daniel Pollack-Pelzner
5 years ago
I called Pro Drain this morning to unclog my shower. A helpful technician, Chris Terrones, arrived at my house within half an hour. Friendly, courteous, and efficient, Chris had my drain unclogged and the shower cleaned up in ten minutes. I'd call him again in a minute, but he did such good work that I hope I won't have to!
Will Ferguson
5 years ago
Jeff, Jason, Enrique, Chris, and Jack ... these dudes came, saw, and conquered my re-pipe project masterfully. Deanna was also super-helpful throughout the whole process.
Krista Le Roux
7 years ago
ProDrain is quick, affordable, and professional. Dishawn has been to our home twice and provided great customer service each time. I am referring my HOA to ProDrain from now on. Thanks!
This company may be great for individual residence service, but we had a very different and frustrating experience as a condominium complex. An owner reported that a plumber she had hired to make renovations to her bathroom felt the valve for the water to her building was unstable and might break if he tried to turn it (itās a 1980ās building). She had already disconnected her bathroom plumbing, so the situation was somewhat urgent. The HOA paid $100 for Pro-Drain to come out and look at the valve. They gave us a $3000 estimate to replace the valve. The high cost was attributed to the time it takes to turn off the water to all 8 buildings. But they also said that they felt they could turn off the water for the building with the existing valve. The owner arranged to have Pro-Drain come out to do the work on her bathroom. She reported back to the HOA that Pro-Drain had told her when they arrived that they didnāt think they wanted to try turning the valve. This made the HOA look incompetent, as well as being an unexpected change in their story. Between each of these events, there was about a 10-day scheduling gap. The owner had no shower and had a port-a-potty set up in her garage the whole time.
The HOA agreed to have Pro-Drain come back and replace the valve, waited another 10-12 days and advised all 75 owners that their water would be shut off for the day of the work. Pro-Drain returned, dug out the valve, and then realizedā¦they hadnāt brought the equipment they needed to do the job. At 4:30 pm that day ā hours after they realized this - they advised the community manager that they would come back 12 days later to complete the job, insisting they couldnāt come back earlier because it would mean bumping another customer from the schedule. Residents in 75 units spent the day not using water because of the shut off that was supposed to take place and never did.
The next day, the community manager contacted another plumber, who scheduled a service visit the following day, and came and completed the work in 4 hours without significantly affecting the water to the other buildings. To be fair, after we had already scheduled the second plumber to come and complete the job, Pro-Drain did call back and had miraculously found a way to schedule a return visit the next day to complete the job. At that point, we wanted nothing more to do with their unreliability.
In and out in 15 minutes! Chris was on time and polite, and cleaned up after.
Fast, professional service at a reasonable price. Will definitely recommend Chris T to friends.
Pro Drain did a great job for us. Scheduling worked well. On time, Persistent with a tricky situation. Friendly and professional. Austin did a good job for us.
Excellent Service! We are selling our house, the buyers home inspection revealed a large grease build up in our sewer line. I called Pro Drain, they gave me a quote over the phone and were out and completed the work within 2 hours of me calling! Dishawn, the technician was more than professional and got the job done very efficiently. I highly recommend Pro Drain.
Regena Moon
10 months ago
Terrible customer service ā¦ if I found the information I needed on the website I wouldnāt have called with questionsā¦ what happened to kindness and a willingness to do your job?
Cold water line pipe broke and we had to shutoff our house water. After calling literally a dozen plumbers who couldn't/wouldn't come out same day I called these guys and they were able to offer an after hours appointment for 7pm. Greg gave me a call and came out at 6pm. He knew exactly what to do, explained it all to me, and was out of there within 30 minutes. These guys will be the first I call next time.
I really enjoy working with ProDrain, always quick to respond, readily available, and do great work.
She Wolf (She-wolf)
5 years ago
Chris came promptly and worked efficiently. My kitchen drain clog problem was taken care of right away. Thanks Chris !!
Christopher Redmond
a week ago
Used this service to unclog a drain. I told the service person I suspected too much grease and food was going down the drain.
He was very professional and called me back to confirm my suspicion. He even educated the tenants for me! Thank you!
Anji Peterson
3 years ago
On time and polite, explained the problem to where I could even understand it. Thanks for the great service!
Alex Bridgeman
3 years ago
Chris from Pro Drain came exactly on time and was quick, helpful, friendly, and patient with my novice garbage disposal questions. Really great experience all around, thanks for your help Chris!
Angelina Foxtrot
5 years ago
Chris Terrones knows his stuff. It was efficient and proactive. In a blink already up and going. Thank you guys for all your hard work !!
Same day clogged drain service. Chris Terrones was very polite and professional and solved our clogged drain issue within about 40 minutes. We required a slightly more complicated approach to solve the issue and he explained what needed to be done and clearly outlined cost before proceeding. Highly recommended.
George did a great job of unclogging my backed up sewer line. He goes above and beyond to assist you with your issue and any questions. All I worked with here have been very responsive and professional. I highly recommend them.
Shirley Neiger
4 years ago
Very knowledgeable plumber fixed a problem that two previous plumbers couldn't! Hooray!
Christian McFarland
4 years ago
Red Rose Manor Manor
9 years ago
Best plumbers in the business and AWESOME to deal with! Can't say enough good things about these guys! I am an apartment manager with the largest and oldest property mgt company in Portland and have had bad experiences with plumbers on my properties in the past. Tried Pro Drain last year and they fixed my issue in 1/4 the time for 1/4 the price of the other plumbing companies! Ever since they are MY GO TO GUYS hands down. Great friendly and professional folks too from the office, managers and plumbers. If you need a plumber this is the one to call.
Lamine Diawara
2 years ago
Christian Kruse
2 years ago
ProDrain & Rooter Service is great! Iāve used their company twice, once to clear a kitchen drain and another to unclog a storm drain for my gutter downspout. Both times Chris T showed up and was extremely professional and handled both issues with no hitches. I highly recommend their services!
Mandie Bochsler
3 years ago
ProDrain was the first company to answer of four that I called. Austin was able to come out early the next morning. He was quick, efficient and wiped away any signs that he had cleaned out the kitchen sink pipe. I would highly recommend to others.
Waleena Castillo
5 years ago
They were professional on the phone and when they came out. My kitchen sink was backing up into the shower. The guy snaked it he seemed to know what he was doing. It costed $100 and my sink works great . I would call them again.
I noticed the other day, while cleaning a toilet in the newish home I recently purchased, that right after it's flushed and the tank has finished filling, there's a dribbling sound that lasts several seconds. Fearing a small leak, I had ProDrain come out to look. After some diagnostics, George (owner) determined it was probably just an artifact of my particular model toilet having a substantial drop from spigot outlet onto outlet connector (as shown in manual). He tested his hunch by having me pour water into the bowl, which indeed reproduced the sound. And I'm embarrassed now to admit this, but we then checked another toilet of same make/model upstairs, and though I'd never heard the sound from it before, I could hear it there as well (just not as loud). He charged me for less than an hour of his time, and never had to dismantle anything outside the tank (if it ain't broke don't fix it). I'll definitely call them again if/when I need help!
Richard Merrill
5 years ago
Chris was very courteous,clean,knowledgeable and efficient.
I would use them again in a heart beat !!!
--Rich
Brian Springer sr
2 years ago
They did an excellent job
Nicholas Lloyd
3 years ago
Our bathroom sink in our ancient apartment got so backed up it was nearly not draining at all. Our landlord had ProDrain come out, and Chris Terrones was able to get it draining better than ever. The service was quick, and professional. Highly recommend.
I ended up having a toilet drain become blocked on a Saturday and called the plumber I regularly use, he recommended ProDrain as he had used them himself and they were an honest company that would do right by me. I called and spoke with Dishawn and explained the problem. He told me that he would be at my home within an hour which he was. He quickly diagnosed the problem and found that I had a main drain clog and quickly resolved the problem. The price was very reasonable being a weekend at $175.00 per hour and Dishawn had it resolved in less than an hour. He was professional, and very helpful. I would not hesitate recommending Pro-Drain to anyone else who needs Plumbing and Rooter Service work done. I am very happy with the service. Compared to other companies in the area these folks hands down are awesome.
Christian Davis
2 years ago
Kitchen sink. Clogged again. Unhappy with the price and service and attitude and ashtray smell of my previous plumber, I went looking for a new relationship. Booking service at ProDrain was tops, the cost is a flat fee (not āwe start the meter when the driver starts the engineā), the plumber arrived on schedule, and tried like hell to declog the sink. 65 feet outā¦ nothing. So what did he do? He called the most experienced plumber on staff who came out same day and finally diagnosed a bad plumb that sent the snake the wrong direction. (I know this is not proper plumber jargon, but Iām not a plumber!) Price for all this? Same flat fee! Thatās integrity. Both men were positive, professional, and very glad to work for this company, which makes all the difference. ProDrain didnāt make any money off me that day, but I have told all my friends about them and Iāll use them from now on. No doubt. You should too!
Janette Kilgore
7 months ago
Front desk person was great and set up an appointment for early afternoon after we called first thing in the morning. Austin arrived well within the window given. Diagnosed the problem and had it resolved within a very short period of time. Cleaned everything up beyond our expectations. Definitely will use them again if needed!
Couldn't ask for a better experience. Chris came over on schedule, did a thorough and professional job -- and completely solved our problems.
The Cotton Cure
4 years ago
I canāt give them a good enough review. Last week my kids flushed some toys down two toilets. And they came out and removed them. This week they flushed the keys to my Subaru, camper, Yakima topper, house and shop, plus baby wipes. Dishawn came out and removed my keys from 57ā in the system. He was literally sweating. It took forever. But he didnāt give up. And I cannot thank him enough.
Lucy Bernard
4 months ago
Iāve used ProDrain a number of times in the past to clear drains quickly and at a reasonable price but today was my first experience with their plumbing service. The plumber was on time, really helpful, and did the repair quickly. I highly recommend them for anybody with a plumbing repair need.
I am a Director at Greenbridge Property Management and have worked with ProDrain for many years. Most recently, we had a resident who reported sewage backing up in her kitchen and bathroom. Not only were they able to get to her immediately, but they provided very detailed reporting on the invoice and were able to bill us before 4 PM. Their steam line in customer service was able to assist us in ensuring that our residents are taken care. Thank you ProDrain!
Miguel (El Migue)
5 years ago
Lost a hose I was cleaning abdrain with. Hose was around a 90* bend. They were able to find it and recover it. It was a tough process but they were able to get it back. Came out as soon as they could and came when they said they could. Great people.
Walter Tomlinson
5 years ago
Chris was on time, quick, clean, professional, knowledgeable, the hardest part was finding a scheduled opening for our shower drain.
Stephen Bekefi
4 years ago
The customer service and work was excellent. The tech arrived on time, was very nice, and worked quickly. He cleared the roots out of my sewer line, and cleared the kitchen drain line.
Colin Virshup
a month ago
Came out right on time and got the work done quickly and efficiently with lots of communication during the whole process.
Dan Terwilliger
4 years ago
ProDrain cleared out a nasty/persistent clog in our shower drain the day after I called. They were quick to respond and did a great job clearing out an old corroded pipe. Chris T was the technician that came by, he was friendly and professional. He cleaned up after himself and left the bathroom looking as it was before, but this time with a working shower drain. Would recommend. Thanks Chris.
Chris Terrones was great! Very nice and professional and he got the job done swiftly. If I ever need plumbing service again I will definitely go to Pro Drain, first.
Patrick Munson
4 years ago
Could not possibly have been faster, nicer, or more reasonably priced.
Daphne K. Jenkins
5 years ago
Jason and Chris were prompt, kind, communicative, upbeat, and fast! They took care of all our plumbing needs!
Cathryn Woodson
4 years ago
Mario came out first thing after I just requested an appointment late in the afternoon the day before. I have an older home (built in 1924) so didnāt want to use harsh chemicals. After trying my own remedies, then calling a handyman with a snake, I phoned my old property manager for her recommendation. She told me she always uses ProDrain & had excellent service at a very affordable price. She was spot on. Mario was here 5-10 minutes. He was professional, efficient, & delivered exactly as promised. $105.00 for a cleared drain. I couldnāt be more impressed. They deliver on their logo: āWe clean out your drain...not your wallet!ā And no Iām not related; this is the first time Iāve used them and am so happy not being in standing water when taking a shower! Thank-you for having integrity in this day and age. Believe me, itās hard to come by! šš
I'm so glad Pro Drain was recommended to me! No extra charge just to get a quote, just an easy flat fee for drain cleaning. Plus they service condos which many other plumbers don't.
Austen was super friendly and got our super deep shower clog out in under 5 minutes. He even helped out with the sink since the job was so fast! Would 100% recommend!
Amazing service. Professional and didnāt charge us an arm and leg. Fair pricing. I couldnāt recommend this company more.
David Krichevsky
5 years ago
Chris came and cleared my kitchen drain, was very thorough and even put the stuff back under my sink. I had called a few different drain cleaners and they wouldn't give me an exact price, even though they had a special listed. Chris did not try to upsale any additional services. I really appreciated that!
Called this morning after being referred by the local company Anctil Plumbing. We had water from upstairs emptying into the downstairs toilet! Luckily they were able to come out same day. We were so happy when our technician Dishawn came out and fixed everything in less than an hour by clearing our main pipe. Everything is back to normal! So helpful, reasonable prices and saved us money by letting us know additional services weren't needed at this time. Awesome. We would definitely call again if the need arose.
Mitchell Dickinson
4 years ago
Chris Terrones was super helpful and got my sinks working in less than 30 minutes! Professional and quick, my two favourite traits. Would definitely use him again!
Decent people, decent price. Used them twice within a week. Very satisfied.
Erik Osmundson
2 years ago
Grant MacGillivray
3 years ago
I had a wonderful experience with Pro Drain. I had a friend (who is not a plumber) do some piping under my kitchen sink, and it was a bad idea- nothing worked properly and it constantly leaked. Eventually it got past the point where I could get it working again even temporarily, so I called Pro Drain.
They came out the very next morning and completely repiped under my sink, removing most of the old galvanized pipe which needed to go and repiping it so everything was at the correct angle. My sink is now leak-free and drains perfectly- at at a totally reasonable price. The plumber (who's name I can't remember, sorry!) was extremely nice and competent as well.
Highly recommend Pro Drain for any plumbing work you might need!
Jason & Chris were very efficient in installing my new kitchen faucet. They called in the window they promised, were here on time, removed the old stubborn faucet, installed the new one and answered all of my questions. Next time I need a plumber, I definitely will call them.
For several weeks, our basement sink would flood every time we did laundry and take days to clear. After trying Draino and attempting to snake the drain ourselves without success, a friend referred us to ProDrain. The person who answered the phone was friendly and helpful when making the appointment, answering all my questions and setting an appointment within two days. Chris arrived on time, giving me a call 15 minutes before he arrived. The job took only about 30 minutes. Chris explained the problem, how he fixed it, and took my payment on the spot. He was friendly, professional and efficient. I will definitely use ProDrain again!
Austen was professional, quick and honest. He gave me options and in the end I went with a new toilet. He cleaned everything up really well. Also working with the company to schedule was excellent. They answer their phones and was able to have him come out on Christmas Eve.
These guys are awesome. Professional, very responsive, very reasonable. I clogged my kitchen sink on Thanksgiving day and in trying to unclog it myself (bad idea) I had it backing up into my washing machine. I called the next day to see if they were open and had anyone available and Chris was at my house within an hour of calling in. He was very friendly, knew exactly what he was doing and had my sink unclogged within 20 minutes, stuck around to make sure I could get the washer drained AND it did not cost me a small fortune. I would not hesitate to recommend these guys to everyone I know and won't hesitate to call them again for all of my plumbing needs.
Christian Bewley
a year ago
The guy comes out and says sorry can't unclog it. Charge $300 and didn't even snake the drain line. I went to Home Depot rented a snake pushed a garden hose down the drain with an expanding declogging attachment and cleared the blockage myself.
***update ***
I feel it is incredibly important for people researching a company's reputation to get a clear view of them so I want to be clear, I wasn't happy as a customer by the owner of the company returned my check and was empathetic to my situation. I can't express how much I appreciate this approach and the integrity of the owners.
If, I ever need this kind of assistance, I would not hesitate to call them.
I have used them a few times now. I was actually originally referred to them by a plumber for a clogged drain. He told me that he actually used their drain services on jobs where he was doing the plumbing service. I have used them for drain services 2 times before and will call again if needed. Today I actually used the regular plumbing service. I called to check on the intended time of arrival so I could plan my day and and was told they could arrive a little early, at 9:30 AM if that would work. My clock clicked over from 9:29 to 9:30 and Brain pulled in their truck. Amazing. He not oly fixed all the issues I had to about an hour, he showed me why my system failed and what he could do to help make sure it did not happen again.He went beyond just fixing it. We also talked about some other concerns I have and I am planning to call again really soon to resolve the other concerns I have and I will not be calling anyone else. Great job Brian and thank you so much!
Katrina Rector
3 years ago
Dan was great and helped out a lot.
Michelle Veunnasack
4 years ago
When I had called to ask questions about my toilet; the gal on the phone was so sweet. She told me the next steps to schedule my appt and it was within a few days. Chris was my technician. He asked if he should take off his shoes; and in my house we donāt wear shoes on the carpet. Super sweet. Fixed my toilet within minutes which was almost embarrassing. He also educated me a little more on my toilets. Super sweet people. Iāll definitely recommend to family and friends.
Artem Metelskiy
4 years ago
Called them at the opening 8am and technician was scheduled to come out at 11am. Chris T did amazing job unclogging main drain system. Professional service. Definitely will use again. Paid $125
Chris was an outstanding person to work with at Pro Drain. He listened carefully to the issue, provided a clear estimate on the cause and proposed solution and quote. He was clear on when he could come and was able to arrive earlier than his first assessment. He was very polite and professional in doing the job.
I would definitely go with Pro Drain in the future.
Not a 5 because absolutely nobody gets a 5, but if I didn't have that frame of mind, they'd totally get a 5.
Personable and diligent, good stuff, would deliberately grow a tree over my sewage line in order to use them again 10/10. I mean 9/10.
(and yes, D & M is worth that 5)
I would give them 3.5 stars if possible. I've used them twice to service my water heater. The first time, the plumber, Greg, was absolutely professional. He cleaned the burner and flushed the tank in 30mins. The second time, it took a different plumber 30mins just to clean the burner and another 15 mins sitting in his truck to complete paperwork and make phone calls to get answers for my questions. To be clear, he didn't flush the tank. I feel I was paying more for less work and I shouldn't be charged for asking questions. Note: They charge you by hours in 15mins increment.
Lenny Parrott
6 years ago
Most amazing experience! A special thank you to Andrea and Eric!! I'm in SE Portland and tried to find someone local, but both were a bust. The first one took days to even commit to a 6 hour window (what!?), the other was concerned he wouldn't be able to quickly fix my problem but recommended I call Drain Pro...boy was I appreciative! I left a voicemail at night and received a call back early the next morning. Andrea said she had someone in my area and he could be at my house with in 30 minutes. No lie! Eric shows up in less than 30 minutes and fixes my problem with ease. Eric was super friendly and professional!! Same with Andrea! Excellent teamwork! I will definitely work with Drain Pro again.
Broos Nemanic
5 years ago
Dan was prompt (early!), friendly, knowledgeable, and quick! On top of that it was way cheaper than I had expected :). This was for a clogged pipe which had backed up horrific-smelling kitchen water into my laundry room.
I've used Pro Drain for about four years now for drain cleaning and plumbing and every time, the service and quality of repairs has been excellent. If someone asks for a recommendation for a plumber or drain cleaner, I have no reservations about recommending them.
The last time they came out, a drain pipe had ruptured behind a cabinet and water was dripping into the basement beneath it. This was not a straightforward repair and was going to require some creativity to come up with a solution. Malcolm got there at 2:00pm and didn't leave until 11:00pm. Not only that, the quality of the work was top notch and his communications throughout the process were excellent. He even had the foresight to put in a clean out in case it was needed. I could not be happier with the repair and he totally exceeded my expectations and then some.
Chris Benson was super helpful and understading with my lack of knowledge! 10/10 would call again! thanks again!!
On a Saturday... I called at 10a. They called back at 1030a. Someone was here at 1pm. Took them 20mins and the pipe was clear again. For a basic job it was great service.
Sewing Dervish
9 months ago
Excellent fast service
They do a good professional job and offer fair pricing.
Sonya Pulido
11 months ago
They were able to come to my house the next day, when no one else was available for at least 3 days. Austen was able to come earlier than expected, which was great. He was fast and cleaned up everything afterwards. I would recommend them to anyone looking to have their drains cleaned out. Apparently, you have to have them cleaned out more often than not.
Bryant DeBray
4 years ago
Absolutely excellent service. Friendly, efficient & fair - tradesmen get a bad rap (often for good reason) but these guys are doing it right. They earned a lifetime customer in 2 hours of work. Outstanding.
Very helpful with ideas too help with our down sprout blockage problem
Tamara Collins
a year ago
So fast and efficient!
Warren Barto
10 years ago
I saw ProDrain and 3 Mountain plumbing when I was making my initial decision. I went with 3 Mountain. They did not bring a camera as advertised and charged $264 to snake the pipe unsuccessfully. Their final response was that I needed to spend $2700 to replace the pipes.
I called ProDrain for a second opinion... They showed up on time and within an hour everything was working. My cost was $88. I am calling ProDrain for all my future plumbing needs.
Heather Hellman
3 years ago
Chris saved the day! We have a very old utility sink that our HVAC system condensation drains into and it has been backing up. Chris kept me informed of the whole process and let me know that age of the pipes there might mean it couldnāt be cleared and had to be replaced or we would have to vent outside (which he showed me how to do). But he didnāt give up! He got it cleared and now we can get through the holidays without having to do any emergency repairs. I would not hesitate to call them again and we will look into their service when we do replace that sink and itās piping. Thank you Chris!
George Pazdirek
5 years ago
Stuart repaired our leaking shower drain as well as dripping faucet in our bathroom. He did excellent job, found a smart way to open the outside wall for the leaking drain access and replaced faulty plastic fittings with much better quality brass fittings. Finished the job by closing the wall opening such a smart way. We appreciate Stuart good work and will call you again with next plumbing problem. George and Mila Pazdirek, 5/16/2018.
Never used them found a cheaper one
I had a root clogged rain drain but not anymore! A clean cut nice spoken service tech named Chris arrived on time and went right to work. The drain was apparently fed by multiple downspouts and had several branchings which made it difficult to snake but he got it done and was gone in less than 45 minutes.
Had a clogged storm drain overflowing water out of the downspout. Chris T. cleaned it out and discussed what to expect and how to handle possible reoccurrence. I learned a lot from the visit. They're now my go-to rooter pros.
Nicholas Dodge
8 years ago
I had a difficult interaction with ProDrain. I approached them with a bathroom remodel and asked for a bid. ProDrain requested that I email a project summary and parts list. I did this but after a week still had no response of any kind. I called to follow-up and was told that the plumbing manager would get back to me that day to discuss the project. I have never been contacted.
While I cannot speak to the technical skills of ProDrain, the lack of professionalism with regard to communication and follow-through makes me believe that they would not meet my standards in any regard.
Quick, real professional service
I have a sewer line that gets blocked occasionally. When it happens the entire house is shut down so speedy, reliable service is really important. I called ProDrain in the morning and they said that they would have someone out between 5 and 7 in the evening. Chris showed up at 6:00, understood completely what had to be done and fixed the problem in about 20 minutes. Then he cleaned up where the blockage had made a mess, tested all of the toilets in the house and discussed ways we could avoid the problem in the future. This is the second time ProDrain has come out (they sent Mario before) and both times I have been eager to write a positive review. By the way, the price (although overtime) was very reasonable and exactly what I expected.
I have complete confidence in recommending ProDrain.
My laundry tub would not dean after plunging and Draino. This mourning still standing water so I called Pro Drain. They could send someone between 1:00 and 3:00 PM. Plumber came at 1:15. We went down stairs and tub had drained between time I call and when he came. He checked it out by running water in the tub and it was draining fine. He said he had been close by and would not charge me. He gave me a tip about getting a filter for the washer house so if tub backs up again all the crud will not get sucked into my washer. Great experience!
Outstanding service by Austin! Couldn't be happier with the whole experience. Highly recommend this company if looking for plumbing work. Recommended Anctil Plumbing.
Rochelle Miller
a year ago
Pro drain was fantastic! I had a clogged drain that was backing up into my kitchen. They were able to schedule me in quickly and their prices can't be beat. Thomas arrived promptly and fixed the issues quickly and efficiently, while being so friendly. I would seriously call and ask for his help specifically in the future.
We called for a plumbing issue that needed to be addressed as soon as possible. They were able to send someone out same day. Our technician was CHRIS TERRONES. He set to work immediately and was able to resolve the issue quickly. He stuck with it and got the job done, which wasnt an easy one. We appreciate the fast, thorough service and will recommend to others. Happy Household.
I was able to book an appointment quickly, and the person on the phone was very friendly. Austen just came over and was such a breath of fresh air! Who knew that a plumber could be so positive, friendly, AND skilled?!? Be the kind of person who makes you believe in kind people. I will 100% be calling them again for any plumbing need - they are my new go-to people!
Had a blocked sewer line that needed immediate attention. Chris Terrones was the technician who came out earlier than anticipated and quickly fixed the problem. Chris was courteous and a pleasure to work with. Highly recommended.
Because of the number of pets we have, we've used their service 3xs over 6 years. Washing machine and kitchen sink/ dishwasher all on the same pipe system. No matter how much you shake the blankets, pet hair causes havoc in the washing machine. Austin has been the tech twice. All 3 visits were ordered in the morning and came same day. Fast, pleasant and efficient service from the call back to keeping us informed on arrival to the actual visit and fix. Appreciated!
Timothy Young
9 years ago
Pro drain did a great job,they replaced my sewer line quickly. I would definitely use them again.
Ruth Sheridan
7 years ago
They returned my call right away. Conveniently scheduled our window from 8 to 10 p.m. the same day, so my husband and I didn't have to miss work. I wasn't super excited about waiting around until 10, but it turned out I didn't have to. The gentleman who arrived (a few minutes before 8!) to unclog our kitchen drain was professional, courteous and quick. He even offered us some tips and ideas to prevent future clogs. The entire transaction took maybe 20 minutes and we were able to pay him on the spot via credit card. I would absolutely call Pro Drain again.
Frech Upstart
3 years ago
Their technician, Chris Terones, was professional and effective - I'd use them again.
They did a great job with except the clean up was horrible dirty hand marks on my walls, mud on my floors, and dirt in my shower. Plus the tried to charge me for a apprentice $75. But removed my I said something.
Excellent service! They squeezed us in the same morning we called for a clogged bathroom drain.
Jake was very helpful and professional. He explained where he thought the problem was, fixed it, was meticulous about cleaning up afterwardsā¦asked if there were any other issues we wanted looked at. It was what you would hope all callouts for services would be like.
Pricing: again- it was like all services should be. I was given a rate for what it could be depending on if either A or B had to be done. In the end the bill was option A and there were no random charges. It was exactly what I was told the bill would be ahead of time.
Overall Outstanding service! I highly recommend and trust this company.
Wow! I rarely have the opportunity to give a business 5 stars, but this service deserves the highest possible rating!! The technician, Dan, was friendly, fantastic, and amazingly efficient! I was blown away by his kind care of my 89-yr-old father's drain problem!! BRAVO!
I wish all companies provided this type of GREAT service!
BRAVO Pro Drain!
Sarra Shaffer
4 years ago
Chris Terrones did an excellent job. He was quick, friendly and got the job done. Would definitely recommend him and Prodrain to anyone needing any plumbing services.
Thank you so much!
Chelsy Rasmussen
5 years ago
Christopher Roberts just left my home and I am in total awe! I haven't had this much water pressure since the day I moved in. He was quick, efficient and very courteous. He took one look at my shower knob and knew exactly what the problem was. When he realized that my shower head was defective he immediately replaced it. Great customer service and great work. Thank you for giving me back a great shower!
Maybe DON'T tell a property management company a tenants toilet doesn't need replaced just because you were able to unclog it once and flush 3 squares of TP down it 9 times. The toilet is 30 years old and has clogged 10 times in 3 months. Your assessment was BAD, and now the PM is quoting your tech in order to not replace it. It's wasting water that I pay for, and in 21 years of renting, I've never had to unclog a toilet so many times. Not even cumulatively. Maybe just address the issue and keep your opinions about replacing it to yourself next time. Especially after the tech told me it's the OLDEST toilet he'd ever seen.
Michael Lazarus
5 years ago
Third time I have had them come out. Very professional and thorough. Chris did a great job clearing my kitchen sink and a storm drain, both clogged from years of use. Great price, flat fees.
Kenton Miller
4 years ago
Chris Terrones was our drain tech and he was on time, professional, and quickly got the job done. Very satisfied.
Chris was so professional and knew exactly what to fix the second I told him what was happening! I expected it to be expensive, as he had to take another route to fix the problem than what was done to fix the problem in the past by another company, but it was actually cheaper than what I had paid in the past and the problem looks like it will be resolved for a lot longer than before. Thank you so much Pro Drain! Please don't ever change your business practices. You are awesome!!!
Jake Overgaag
4 years ago
Dan with Prodrain came out and got our issues taken care of quickly and efficiently! Let me know pricing prior to snaking drains. It was also 11 PM. Would use again!
Sarah Burgardt
6 years ago
Pro Drain for the win! Excellent customer service all around. As a new homeowner with sudden plumbing/clog problems I was so worried about cost & about being taken advantage of because of my lack of knowledge. Their front office was so kind and patient, she listened carefully to the problem, understood what was needed, and got me scheduled within a day. Then the techs were actually able to come even sooner than originally scheduled! They only performed the amount of service (cost) necessary for the job, and the techs (Mario & co) were professional, efficient, and very knowledgable. I'm so impressed. And relieved! I will recommend Pro Drain to everyone I know. Thank you!
After calling about five other plumbing companies, we were referred to ProDrain. We had an extremely clogged kitchen sink which needed to be fixed ASAP. Nobody could squeeze us in for several days, but the folks at ProDrain immediately called around and arranged to have a plumber at our house within a few hours. Dishawn came to our house and was amazing, he fixed everything in well under an hour and even put up with our spaz of a dog! By far and away the best plumbing experience we've had since moving to Portland. You won't be disappointed.
Aubrey Bellowes
4 years ago
Austin came out and cleared a clogged bathroom sink for us - very professional and kind technician. Pricing was exactly what we expected from when the appointment was set up. He was even so kind that he put out our garbage can when we saw that we totally spaced garbage day and the truck was on its way! Major kudos... will definitely call them with any plumbing issues in the future.
Chris Terrones came to unclog our washer drain. He was on time and a pleasure to work with. He explained everything he was going to do and answered all my questions. I would recommend this service to my friends and we will continue to use Pro Drain for our future plumbing needs. Thanks Chris!
Devon Webster
2 years ago
Wow! Best service Iāve ever had! I called due to my kitchen sink I backing up and was offered a same day appointment with arrival between 3 to 5 PM. Thomas called me at about 2:15 and said he was done with his prior job and asked if he could come early. He was professional, courteous, smart, and quickly diagnosed the problem. He cleared the drain pipe 40 feet out, cleaned up after himself including using a cleaning spray under the sink, reloaded his truck and was swiping my credit card before it was even 3 oāclock! I was dazzled and appreciated the efficient, professional job. Thanks Thomas! Iāll request you personally for any future jobs!
Jamie Jo McGraw
a year ago
Tyler at Pro Drain is our hero! He was so understanding when we were running late for our appointment and then worked so efficiently and effectively that he was done in what seemed like just minutes! This type of service is always appreciated but it means so much more as parents to a 2 year old and a 3 day old! We are so thankful to him!
David Sideras
8 years ago
I have used them almost a dozen times for various things, large and small. Most experiences have exceeded my expectations; some have fallen a little short. This is a growing business that has some growing pains, but overall their hearts are in the right place.
Michael Coleman
11 months ago
While visiting family, their house had a major blockage of the main sewer line. All drains were completely backed up. We called Pro Drain, and they were able to schedule an appointment for later the same day. Austen arrived early and was a consummate professional. They were very clear about pricing for the service (very reasonable) and, after fixing the problem, made sure we knew what the options were moving forward. We can't recommend them highly enough!
Pro Drain scheduled us quickly, arrived early, and resolved the issue within the quoted average price. Austin was profession and honest. He answered all our questions and made some maintenance recommendations to help us avoid future problems. Pro Dain earned our business! Going forward it will be my first and last call.
I used Prodrain for clogged drains at my home. I really appreciated the service tech that came named Chris T. He had 5 star customer service when working and was quick in his work. Will call Prodrain in future for my plumbing needs.
Michelle Mattison
5 years ago
ProDrain technician Chris T. came by today to clear my drains that had been backing up slowly. He was patient, professional and knowledgeable. He asked comprehensive questions first, assessed the plumbing situation from there and then got to work. Even though my dogs were rude/barking and I was very late for my appointment, he maintained a professional demeanor. I really appreciated how clean he kept his work as he brought equipment in and out of the house. From knowledge to service I was very impressed and will definitely keep Chris and his team at ProDrain as my go to drain service!
Gary Schoenberg
6 years ago
We have used ProDrain for 27 years. Our most recent experience was reflective of every opportunity and challenge they've helped us face. We were facing a blocked line and were willing to wait until they could get to us through the snows. As always, the staff was thorough, clean, prompt and honest. They are great people and straight shooters. They saved us money to boot and our plumbing has been restored! Many, many thanks!
Austen was great! The clogged drain required several attempts (and several hours) before it cleared, but he stuck with the clog and now the drain works fine. Thanks!
Prawin Paulraj
6 years ago
Stuart and helper came in and quickly identified the leak in my water main line. Fixed it promptly without trying to sell up a new water line on copper or PEX . Good work team-appreciate the prompt and thorough work.
Chris T. was super nice and professional. He was considerate about where he places his tools and took time to explain what the issue was. Highly recommend him and Pro Drain!
Family Family
5 years ago
Chris was the most well-groomed plumber we've ever had! He cleared our shower drain in a few minutes. We were thankful! Liz and Jim Hurley
Jacob Hoffman
5 months ago
Thomas came to help us when our whole house stopped draining. We had a different company out recently to clear a plugged kitchen sink, but they couldn't get anyone out to us even though they had a 30 day guarantee, and we were stuck. I'm so glad we called ProDrain instead. A very fair price (better than the more famous company) and super professional! Thank you again, Thomas!
Brittany Jeanne
4 years ago
Thank you Chris for paying attention to the detail.
Unexpectedly had a clogged drain so called Pro Drain; the soonest that someone could come out was the next morning which was excellent. I made the appointment and while I attempted to, and seemed to, repair the clogged drain on my own, I decided to not cancel the appointment just for peace of mind. Glad I did not cancel because I did not tighten one of the pipes and it could have caused major problems. The plumber explained what I needed to be aware of and made sure all the lines were clear. I highly recommend Pro Drain.
Cristina D'Souza
a year ago
I've had ProDrain out to my old house and now out to our new house. We have been customers for over 8 years. A few days before our scheduled drain cleaning my garbage disposal started leaking. I called, knowing that they now have service plumbing as well. When he looked he said that it was just loose. He tightened it up and saved me a whole lot of money. Quality and honestly are sadly not a given these days. I highly recommend ProDrain and am so happy I can count on them for our other plumbing needs if they should arise.
I had to update my review after George came out today and replaced a cracked tank. Beyond pleased with the same day service and workmanship. ProDrain is who we will continue to use for all our plumbing needs!
Doris Casselton
3 years ago
Austin was on time and very professional. He worked hard to find the elusive clog and cleared it in no time! He even cleaned the floor and under the sink! I would definitely recommend Pro Drain.
James Haberski
a year ago
The best plumbing service the best price, the best people working for them,I needed their services 4 times and every time they did a fantastic job for cheap
Chris Terrones of ProDrain was amazing. He was at my house within an hour and had the drain fixed and out the door in 15 minutes. He was super professional and kind. A super stand up company. Great job ProDrain!
Stephanie Saklofsky
4 years ago
Highly highly recommend Pro Drain! Fast, friendly and a fair price!
Sleater Kinney
6 years ago
Wow! Prompt, fast work, VERY reasonable. That whole we don't drain your wallet bit isn't a joke. Had a clogged drain in the basement I'd been putting off thinking it would be too costly to fix, I was wrong, should have had Pro Drain do it months ago. Very happy with this company.
Roche LaTulippe
10 months ago
I called them yesterday at 1PM and they immediately confirmed a time slot for next morning between 8AM and 10AM. George Risenmay was here at 8:20AM. Very professional and had the drain clog cleared in 20 minutes. HIGHLY RECOMMEND them for drain clearing and very reasonable pricing.
Chris B. came out a couple weeks ago, we had a last minute shower issue and miraculously he was in the neighborhood and could address the problem that afternoon. He was fantastic on every level - thorough, friendly, funny, competent and detail oriented down to the last little bit. He service, know how and personality combined made it a 5 star experience across the board. Thanks Chris, much appreciated!
Vanessa (the girl with the flower handle ;)
Casey McLafferty
a year ago
Kay was very helpful on the phone and Tyler was awesome on site with the repair I needed. They were able to coordinate an appointment waaaay faster than I was expecting. Thank you.
Worry free experience with these guys. Scheduled us quickly and stuck to the great price they quoted by phone.
The basement floor drain was overflowing at our parents place. We tried to clear it ourselves but no luck. Prodrain worked around my schedule, let me make the arrangements so mom didn't have to worry, and was out to meet us the next day. Eric arrived ahead of schedule, called to offer me an earlier time but was willing to wait an hour till our scheduled time. He was professional and quick. Billed us exactly as quoted and gave us tips on avoiding privilege down the road. I just got my paid invoice by email. Zero hassle. Will definitely call them before getting my hands dirty again.
My storm drain was overflowing, so I called ProDrain, my old standby for drain issues. I wasn't disappointed. Thomas Patrick efficiently and effectively removed the tree roots that were clogging the drain. Once the drain was working again, he went back in and did a more thorough root removal. Thomas provided capable service with a smile.
Called at 8am when they opened, Angela was able to get someone on the way in no time and had our clogged kichen sink unclogged and running perfectly by 9am! Dan did a great job! I would highly recommend, reasonable flat fee and fabulous service! Thank you.
Brian Straehle
5 years ago
Great job. Chris was very professional. thanks guys.
Super nice tech Eric came out next day and saved us! Great communication and solved the prob! Fun to troubleshoot and talk shop! Would def recommend.
Bought a house and needed a bunch of little things done (piping, toilet installs, faucet repairs, etc...) but together it ended up being a good chunk of work. I got a bid from another company but ProDrain came in cheaper and had better reviews.
Very happy that I went with them---they were on time, courteous on the phone and in person, and were quick to respond to my requests.
I would absolutely use them again.
The job ended up coming in at the lower end of their estimate but I think a large part of that had to do with an apprentice coming onsite and taking care of a few minor things off of the plate of the main plumber. The apprentice's hourly rate was more than half that of a regular plumber.
Colleen Conklin
5 years ago
The technician, Chris Terrones arrived in the agreed upon window of time, was kind, effective, and efficient. I would definitely recommend them to anyone looking for assistance with any drain issues.
If I could give more stars I would. Unbelievable. So professional. Very knowledgeable. Austin and Andrea saved our bacon tonight. Thanks again.
Jennifer Reynolds
a year ago
First, I never received a receipt. š
The water from the washer backs up into the kitchen sink. He said it is normal but I don't believe that. Its doesn't do that until the washer is backed up. I think he is inexperienced.
Sara Schendel
6 years ago
We had a leak that had been bothering us for months. After checking for some quotes from local businesses, there was none as close to as affordable as Pro Drain. For half the price a technician, Jeff Wolff, came by and did his best work in the shortest time he could and charged us half of what other businesses would have. Great work for a great price! Thank you to Jeff Wolff and Pro Drain!
David Collin
6 months ago
I just had a great experience. A nice young man showed up right on the dock. We took a look at my situation, and he explained that I didnāt really need all of the blockage clearing that I was prepared to pay for. He could take care of all my issues for about half of what I was expecting to pay. I greatly appreciated his honesty and willingness to do right by me. Pro Drain and Rooter Service is a keeper. They will be my go-to service for plumbing in the future.
Dishawn did a great job. Right on time, worked fast, knowledgeable, friendly, and fixed our problem within 30 minutes.
Lopeti Tuāitavake
2 years ago
Awesome business! Highly recommend to hire for your plumbing needs!!!!
As a contractor myself I could have not been more pleased with the service I received from Austen @ prodrain. It was Christmas Eve and our kitchen sink backed up. I pulled the disposal and the p trap and everything was clear, tried several times to snake the drain pipes but still was backing up. I called prodrain who I have referred to my customers several times and they were closed because of the holiday. They had an emergency number for drain clogs. I called and Austen answered said he had a slot and he came over. In an hour he had the drain clear, cleaned up after himself, and very very pleasant to have in our home. He acted and did his job how I expect my employees to perform their jobs in our clients homes. The price was what he quoted and now we have a working kitchen sink for Christmas. Thanks for the great service.
Alyssa Farris
3 years ago
Chris Benson was friendly, efficient and helpful. He fixed my low pressure sink, shower leak and turned all the water off to our house to check for leaks in less than an hour. I will call again.
Alex Banducci
5 years ago
Chris called ahead to let us know when he would be arriving, and fixed our clogged sink quickly.
Highly recommend! They came out on a Saturday, fixed the issue, and took the time to do it right. Kyle did great work, cleaned up after the work was done, and the price was very affordable.
Austin was prompt, efficient, friendly, experienced, listened to my concerns and history with this residenceās past issues. A fantastic outcome!!! Austin made sure everything was draining properly, was clean and orderly. I was very pleased at the price, timely service and will recommend confidently. Old school approach with modern technology. GREAT COMPANY!!!! DONāT HESITATE TO CALL THEM!!!
Professional, on time, knowledgeable.
Frank Bellinger
2 years ago
Excellent service, very helpful. Ask for George if you can, he took the time to help us figure out what was wrong with a 40+ year old storm drain & dry well.
Marcy Gonzalez
6 years ago
Christopher was timely, personable, and friendly. He swapped out our kitchen faucet in under an hour!
Jarmila Moscove
4 years ago
I called ProDrain because my kitchen sink was clogged. They had a technician at my house in about 15 minutes. Chris Terrones, the technician, cleared the drain very quickly, left the work area clean and gave me helpful advice to help keep the drain clear in the future. He was very pleasant and professional. I would definitely use ProDrain again and highly recommend it.
Received great same-day service from ProDrain. It was easy to schedule over the phone with Andrea and then technician Chris T. showed up promptly and cleared my blocked drain for me, then put everything back in place how he found it. The whole process was a breeze and not to mention a relief! Will definitely hire them again should the need arise.
Great company, honest advice, very responsive. Thanks!
Shannon McMullen
4 years ago
We had a leak from our bathtub and Chris B. came to the rescue! He was very professional and worked diligently to get the job done quickly and efficiently. Highly recommend Chris and the ProDrain team.
Christina Winnicki
4 years ago
Quick, friendly and punctual! One of our drains was badly clogged and food from our kitchen sink was backing up into our bath tub. Andrea responded the same day and had us set up for service for the next day. The tech was great, he had our drains back to normal in no time! Highly recommend!
Sydney McCarthy
2 months ago
UPDATE: I chatted with admin at the company and they cleared up miscommunication about their services. They DO have drain cleaners separately from the plumbers. So they had a drain cleaner come out today. He was great! Very nice, professional, and quick.
We hired this company because they have drain cleaning listed as a service. And due to the nature of our issue (bad smell from the drain), they recommended we have another company out first to ensure there wasn't water in our crawl space/broken piping. Which we did: and this company didn't see anything out of the ordinary in our crawl space.
Cut to our service day with Pro Drain and Rooter, our technician also saw nothing was wrong down there.
So he spent a ton of time asking me questions about the smell and in the end didn't have a solution. And when I inquired about the drain cleaning he said, oh we don't do that, you'll have to have another company come out for that
So at the end of the 20 questions, this 40 mins of NOTHING cost us over $200.
Machelle Shih
5 years ago
My son flushed Dixie cups down our toilet and was referred to Pro Drain from our regular plumber since they don't do clogs. They sent someone out the same day I called. Chris was able to retrieve the cups in less than 10 minutes and our toilet has been fine ever since. I highly recommend this company!
Gary Greenstreet
a year ago
Prompt, price quoted up front. Friendly, knowledgable technician.
Rachel Wright
5 years ago
Very nice gentleman worked very fast and efficient.
Jonathan Delgado
3 years ago
Chris Terrones did a great job! He was very quick and helpful throughout fixing our drain issue at our complex. Would definitely recommend!
Robert Gagnon
4 years ago
Terrific. Day after Thanksgiving, were at my house two hours after I called. Polite, professional, and fairly priced.
My second time using ProDrain and they are always professional and top notch. Today Chris T. assisted with an issue we had. He was friendly and explained exactly what the problem was. He fixed it quickly and everything was cleaned up before he left. Great company from the receptionists to the field crew.
Chris Terrones helped me out today and the dude was awesome! Knew his stuff, professional as ever, in and out quick, cleaned up after himself and even tightened my kitchen faucet for free while he was at it. Excellent customer service. 10/10 would recommend.
Beckett Cohen
2 years ago
Kyle was awesome. We had a backed up sink (another big local company said we needed $10k of plumbing work). Kyle showed up within 30 minutes of me calling, cleared our sink in under 30 minutes and we're good to go. He was friendly and professional, wore a mask when in our house. It was super affordable and they were really responsive. We'll definitely be using them from now on. Thank you!
Dennis Anderson
2 years ago
Called at 8:30am and by 12p the issue was resolved. They went above and beyond to make sure the blockage was clear. $150 was Pennieās compared to $500 roto rooter wanted.
Quick,professional and affordable!
Andrea Kendall
7 years ago
They rearranged their schedule to install piping from our house to our meter. There prices where very fair and the workmen took great pride in what they did.
Also the plumber they sent was very courteous and kind.
If you think old fashion service does not exist, give these guys a try.
Very friendly and helpful phone staff. Drain Service was good, as well. Thanks!
Had a blocked toilet line that flooded my bathroom, hall and bedroom. Dishawn came out, had a look and it seemed bad, but then snaked it through the kitchen sink and cleared it. He was really great to work with, polite and knew what he was doing. Totally request him if you can, great plumber.
Carol Hassfeld
3 years ago
Prompt and job well done by drain technician Chris Terrones!
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