Best Tile Work Installation in Phoenix AZ

I was referred to Masterscapes by our long-time arborist when I needed a complete overhaul of our irrigation system. My initial experience was positive--until the actual scheduled workdate. The foreman originally assigned to my account (who I'd had in depth discussions with regarding expectations) did not show up and did not communicate the expected work to the on-site crew. They did their best, but did not meet my expectations. I communicated that with the lead on-site, and he assured me that the office would call me to make it right. I waited weeks. No call until nearly a month later and then it was to ask for the rest of the payment. I explained my dissatisfaction and they sent someone out to correct the issue, but unfortunately, I was not able to be home when the work was completed. This resulted in exposed lines in both my front and back yards, which was not my expectation. At that point, I was too frustrated to call the office again and just accepted that those lines would be exposed.

In the ~5 months since installation, several caps have disappeared from the lines, buried lines have become exposed (clearly not buried deep enough) and valve covers are regularly ajar/coming off because they were not installed flush with the ground like the work order instructed.

While everyone at this company was polite and professional to work with, I have found the quality of work and crew communication to be poor to average--especially considering how much I paid. I spent $4,800 to install a new PVC irrigation/dripline system in my front and back yards. The pricing was higher than the other bids, but because they came recommended from a trusted source and had glowing reviews online, I believed the work would be worth the higher price tag. It wasn't.

Since I have a 1-year warranty and satisfaction guarantee, I will be calling next week to request Masterscapes correct the issues mentioned above. Given the sub-par experience, I would NOT recommend them to a friend or family member.