Best Emergency Tree Work in Phoenix AZ

We have been working with Victors for at least 2 years. At first, the service was good. But as time dragged on issues kept cropping up, and they didn't seem to really care. The right hand doesn't know what the left is doing at this place. We issued directions for them to please stop running their trimmer against the wall knocking off paint (easy to do), but they continued to do it. Besides the normal stuff of cut cables from trimming (this is simply not paying attention and going too fast), the issues with the Office staff were constant. They would not get back to us. We told them we wanted only our front lawn reseeded (like last year), and they end up doing the whole lawn, and charged us double anyways for their mistake. They changed the controllers to flood the lawn for the reseed to germinate, but never bothered to come back out and change them back after the lawn was germinated and it was obvious - nothing proactive. So, I had to ask them to do it. After two weeks, they still had not done it. I had to ask again. Another week goes by and they guy never shows up. Finally the 4th week they fix it, but put the blame on me (yeah right...). Then, because they never came for 3 weeks, they charged me for lawn mowing (which they didn't do) that they could not do because the lawn was wet because of the timer issue, which I had already requested 2 weeks earlier for them to fix. The won't even acknowledge the letter I sent with the 3 emails between me and office staff of the aforementioned battle and requesting they waive the $65.00 lawn mowing charge because of their inability to fix their own makings. I have no idea how to change the timers they installed. They bill themselves as full-service...yeah right.

The lawn work is good, but the constant battles with screwups by the office has just made me say enough is enough. I suggest you find another company.

I'm a new homeowner and we had a mesquite that was not staked very strongly so it did not survive the monsoons this summer. Desert valley happily came out and fixed the trees issues even though it was slightly over the warranty period. Will use them to do my backyard! Great service and nice people.thanks you

Bad business to say the least, undermined , underpaid employees as well as overworked ,,Do u think those kind of workers are going to do the best job? and can u trust those kind of workers to roam freely around ur property? .I don't think that u should make them ur first choice without further insight into other reputable landscaping operations , thxs for reading ,,,