Best Drainage Problem in Phoenix AZ
Landscaper
I am giving two stars because unfortunately, I have more complaints than praise for my experience with them. I used their services recently and will start with the good. The team of three men they sent to work on my yard were fantastic. They were friendly, efficient, and communicative. How these men could smile and be friendly while working in the hot summer sun is beyond me. I appreciated them.
On to my gripes. The office is a hot mess. I called and gave them my info to schedule an appointment, only to have to call them back five days later to say I still need an appointment (someone was supposed to reach out to me to schedule my appointment and never did). So, the second time I once again had to go through giving my information because they didn't have it. It was like I never made the first phone call, which irritated me because having my yard cleaned up was time sensitive.
They tell me someone will be out to assess my property and provide an estimate. I wait all morning well into the afternoon. I receive an email with the estimate later that evening, which irritated me. Here's why: Apparently someone came by but didn't bother to ring my doorbell. I wanted to show the person specific areas to make sure my needs were clear and there were no surprise charges. I wasted my day sitting around waiting for someone to come when in fact, they did but didn't bother to let me know. So inconsiderate.
Speaking of surprise charges, if you hire them, expect to possibly pay an additional $100 beyond what you thought you would pay. During my phone conversation with the office I was explicit in what my needs were and specifically asked what I would be charged for. At no point was it mentioned that there would be additional fees for services I didn't ask for. Yes, looking back it was vaguely mentioned in the contract as fees MAY apply (not WILL apply), however they just as easily could have placed it in the actually bid clearly. Or perhaps if I had a chance to speak to the person that came and assessed my property in ghostly fashion, this would've been covered in the conversation. I felt the way thet went about this extra charge was shady, therefore losing my trust. I paid it, but with resent as I felt trapped by what I think is slithery business practice.
So much of this could have been avoided if this company had better communication skills.
As far as my yard, I am pleased by what the men did. They were smart with the time I paid for and brought my property to a place where I can actually breathe. Thank you, labor Team!
As for the people working behind the scenes, I just can't.
www.victorslandscaping.net
On to my gripes. The office is a hot mess. I called and gave them my info to schedule an appointment, only to have to call them back five days later to say I still need an appointment (someone was supposed to reach out to me to schedule my appointment and never did). So, the second time I once again had to go through giving my information because they didn't have it. It was like I never made the first phone call, which irritated me because having my yard cleaned up was time sensitive.
They tell me someone will be out to assess my property and provide an estimate. I wait all morning well into the afternoon. I receive an email with the estimate later that evening, which irritated me. Here's why: Apparently someone came by but didn't bother to ring my doorbell. I wanted to show the person specific areas to make sure my needs were clear and there were no surprise charges. I wasted my day sitting around waiting for someone to come when in fact, they did but didn't bother to let me know. So inconsiderate.
Speaking of surprise charges, if you hire them, expect to possibly pay an additional $100 beyond what you thought you would pay. During my phone conversation with the office I was explicit in what my needs were and specifically asked what I would be charged for. At no point was it mentioned that there would be additional fees for services I didn't ask for. Yes, looking back it was vaguely mentioned in the contract as fees MAY apply (not WILL apply), however they just as easily could have placed it in the actually bid clearly. Or perhaps if I had a chance to speak to the person that came and assessed my property in ghostly fashion, this would've been covered in the conversation. I felt the way thet went about this extra charge was shady, therefore losing my trust. I paid it, but with resent as I felt trapped by what I think is slithery business practice.
So much of this could have been avoided if this company had better communication skills.
As far as my yard, I am pleased by what the men did. They were smart with the time I paid for and brought my property to a place where I can actually breathe. Thank you, labor Team!
As for the people working behind the scenes, I just can't.
7563 W Vogel Ave, Peoria, AZ 85345