Best Restoration And Emergency Response in Phoenix AZ

What a joy to hire a company that seems to be getting everything
right! Personnel who wish to accommodate the client; accomplishing
contracted work on time with courteous, pleasant workers; checking
after work is completed that it is satisfactory. Yard design, paver laying,
and tree care. Sick tree? Call them. There is a full package of help from
Design Tree Maintenance. A great place to start /finish your search
for help with your yard!

I have had pretty mixed experiences with other tree service places. These guys were the best. They answered a ton of my questions, charged a fair price and did excellent work. I will be using them going forward.

I was looking for a company to property line 2 large ficus trees that were overgrown in our neighbor's yard and dropping leaves and such into our pool.

I saw this company had over 80 5-star reviews on Google so I went to their website to fill out a contact me. They called and left a message. When I tried to call back the person picked up and it sounded like the phone was in their pocket and it hung up. So I decided to text them. They were able to send someone out to do an estimate with no contact (which was great).

After receiving the estimate (which was very reasonable) I tried to reply to their email to hire them. After not hearing back I again decided to text them. They told me they would reach out to get me on their schedule. A couple days later they scheduled it.

The 3 guys arrived in 3 different trucks. They rang the bell and had me come out to tell them what to do (which was pretty self-explanatory but ok). So I tell them we were property lining the trees. The quote said they would be using ladders and a pole pruners. Instead they had a guy standing on top of the block wall with a chainsaw. Not exactly safe. They were letting branches fall and could have done damage to my pool decking. It did not, but it was seemed pretty rushed.

The guys left and I go out to check the work. They only did half of the second tree (see pictures). I called their office and they didn't answer. The office person calls back and I explain what is going on. I text her some pictures as evidence and she calls the guys to come back. They seemed pretty annoyed. They finish the second tree and then knock on the door for me to come sign off (not exactly no/low contact with covid 19 situation).

I notice that they did not clean up the pool (they blew a bunch of leaves into it). The office person tells me that a clean up crew comes behind the trimmers to clean up the yard. Ok great. They do not show up. I asked when they would be out (we have dogs so I was trying to ensure the dogs were not outside when they were going to show up). This proceeds for a couple days (see photos for screenshots) of the conversation. I tell them nevermind on cleaning up my pool as our pool guy will be here and then she tells me that I signed off and didn't say anything about the leaves in the pool - basically blaming me (this is after they told me there was a clean up crew coming separately). I also noticed their blowing the leaves involved blowing all the old leaves behind the pool equipment area.

The entire interaction was pretty unprofessional. I would not hire them again. But if you are looking for a quick turnaround and good value feel free to hire them for yourself.