Best Decorative Walls in Phoenix AZ

I'm not sure who these people are that are claiming they couldn't get an answer, or estimate or good customer service from Goodman's. I called and set up an appointment. I called that day to ensure that they were coming out, they said yes and they came out. Sooo.... not really understanding these folks who claim never heard from them or Never called back. If someone doesn't show - I call back. I want an answer as to why there was a no show. I don't just post a negative comment. I found they have excellent references. We knew the amount of work involved because WE DID OUR HOMEWORK! We checked material pricing, SKILLED labor, and so forth. David personally came out to our home and was present multiple times during the job. They did an EXCEPTIONAL job. Top notch communication and job completion in a timely manner. We did 3 (add on) change orders and they still completed our major job (front and back yard remodel) in 2 weeks. We did a lot: custom pavers, privacy walls with sand finish stucco, synthetic grass and xeroscape plants/shrubs. Were they cheap - no. So these others who complained that they are overpriced - you are so WRONG! (I have 2 neighbors who are dealing with living proof of cheap landscape! broken underground plumbing because they didn't pack sand around the lines. Wiring that was just buried in dirt - no conduit. pavers that are loose and warped because they didn't compact properly and anchor the edges). Goodman's actually came in $1000 higher than the others but their professionalism and service was MORE than worth that. David and his team will be back in April to complete our project with a large corner stack stone fireplace, Do yourself a favor - take the time to talk to these folks at Goodman's and hopefully you'll see and what I and some others found to be the case. They are a excellent company.

We've used these guys several times over the past couple years and have been mostly happy with their work. This past Thursday was another story entirely. The crew stole items I had placed outside for cleaning, heck, they WATCHED me clean these and still chose to take them. When I noticed them missing, I immediately called Sergio and asked if they'd taken them. He said yes, he could see them and they'd be returned to us the next morning. My husband called him Friday morning to find out when they'd be by (they took my birds travel cages. We move TODAY - Saturday!) as their decision severely impacted our plans and ability to properly transport our birds. After several un-returned messages, I finally informed Sergio's message service that I was stopping payment on the check I'd given them and filing a police report for theft. Sergio called me fairly quickly after that and said that they'd never had the cages, argued with me that there was nothing he could (more like would) do. He had nothing to say for himself when I reminded him he'd told me he could see the cages. When I told him of the stopped payment and my intent to call the police, he merely replied ok which seemed very weird to me.

As a result of this theft, we are seriously behind in our moving preparations and have endured stress that could have been avoided by his crew doing the right thing (they could have asked if I was getting rid of them to start, for instance... I could have told them no!) and returning our property.

Use extreme caution if you opt to use them. Inspect your property and perhaps their trailer prior to paying them. It was funny, I had a nice tip waiting for each of the crew members as this was to be our last visit from them. I've always overlooked their issues with timeliness as they did a decent job and felt an extra thank you was necessary. At the very last minute I felt uneasy and didn't give them the cash I'd planned to. Thankful that uneasy feeling hit me, as that cash goes to start replacing what they've stolen.

EDITED 7/27: Amazingly, three hours after I posted this review... I walk out into my garage to see Sergio. Standing next to my birds carriers that magically appeared. The ones his guys couldn't have possibly taken! Due to his BS, our move was delayed. This cost us additional money in trailer rentals, pet sitting, etc. His nonsense also required us to make an extra FIFTEEN HOUR DRIVE EACH WAY and more stress than I can tell you. This theft caused a snowball effect of our entire move. All because he/his employees cannot tell the truth or do the right thing until a horrible Google review is made.

Avoid at all costs. Or lock up all of your stuff so his employees don't have the ability to steal your belongings! I've warned everyone in my neighborhood (as well as all surrounding neighborhoods) of this theft and the inability to believe a word Sergio says via Nextdoor. Spare yourself and find another landscape company!