Best Complete Removal in Phoenix AZ

Jon and his crew were so easy to work with, professional and kind. They were on time and did a great job trimming my very large Palo Verde trees. We will use them again!

Very unprofessional and unethical company. HOA where I live hired them unbeknownst to the community to trim trees. The supervisor of Tree Doctor's crew started pounding and ringing our doorbell at 715am for over a half hour. Contacted Tree Doctor's to inform them of the encounter with thee company's employee. She confirmed it was their supervisor trying to contact me and basically justified his behavior. I was then contacted by the supervisor via phone threatening me. Stating he was going to tow my vehicle. Neither Carol or supervisor offered an apology or understand what transpired was unprofessional.

-Regarding response-
More justification of actions. No remorse or accountability. Company may want to review policies and procedures. No customer service or politeness to renters. They gave my number to the person the complaint was against. He then contacted me, threatening to come over to damage or remove my personal property. No mention of terrorism to anyone but, Tree Doctor's actions meet the definition of harassment. Which the complaint was about. They definitely try to bully you, as you can read in their response. Very unfortunate and avoidable.

Last year we had one large tree trimmed and were quoted a certain price for that job . There was a lot of confusion and when it was time to pay the bill and I learned that they wanted to charge my neighbor an additional fee on top of what I had agreed to pay . It was handled so poorly and the owner of heartwood actually treated it like it was my fault for the confusion. I felt bad and so he told me they could make me a special deal by charging $415 to trim another tree for me . I told the foreman that I didn’t think it looked well and he assured me it was a Good healthy tree . One year later that tree is completely dead and Howard wants to charge me $525 to cut and haul the same tree they talked me into paying $415 to trim just one year ago instead of cutting it down.
Don’t expect heartwood tree service to understand your point of view as a customer.

Thank you everyone for being so professional and friendly.

Arborcraft came out to trim my three fruit trees and three Canary Island Date Palms. Ron King and his crew from Mesa, AZ were very professional, courteous, thorough, and conscientious about adding value and conserving time. Ron was very kind to share his knowledge with me about further tree care and frequency of trimming the palms. The crew cleaned up every detail of palms and debris and left my backyard sparkling. I love Arborcraft and their expert tree services!