Best Lawn Care Sod in Phoenix AZ

I would like to start with disclosing that this company has not worked on my house. I met them at a home show and they called me to set up an appointment to quote me for backyard landscaping.
We scheduled the appointment to meet at my property. On the day of the appointment the estimator called me to cancel. We reschedule for the following week. He came on on time and met with us and we discussed our budget and ideas. He then told us he would have a quote ready by the beginning of this week. After the week goes by, I emailed the company to ask where is the quote. I get an email response stating they discussed a $200 “design package”. So I reply, there was no such discussion. I get no reply. I then emailed the company again to let them know I have not received a response. I then get a reply that they are sorry for the delay and decided to pass on my project. I’m sure they do nice work, but the communication is terrible. It would have been nice if they just told me they were passing on my project last week.