Best Master Closet in Phoenix AZ

Created exactly what we wanted and exceeded our expectations, EXCELLENT craftsmanship, great attention to detail and great communication during the whole process, very fair pricing

I'm not sure how many stars to give. Most of this experience deserves zero stars. Although, there are a couple people and situations that deserve 4 or 5.

We ordered 3 closets on Jan 31, 2022, a master bedroom walk-in, a sewing room closet, and a small kitchen pantry. Our designer Jessica (5 stars), who is no longer with the company, was great as were her designs. The install was scheduled for June 13 & 14 2022. We did all the demo and repainted all 3 areas in preparation. An installer, who is no longer with the company (zero stars), showed up at 1:00 pm, did about 70% of the walk-in, and left for the day at 4:00. He came back at 10 am the next morning and finished the walk-in except for 3 drawers that hadn't shown up. We were told they'd shipped on June 9th. He then installed 40-50% of the sewing room closet. There were 7 pullout shelves that weren't installed because they weren't loaded in the van. Then he was going to start on the pantry. At 2:45 pm he told us that nothing in the van was for our pantry so he was leaving. I asked when he was coming back to finish and he said he didn't know. He gave me the direct phone # for the installation manager, Glen (zero stars). I immediately called and left a voicemail.

Over the next 6 business days I called Glen at least once a day and left a voicemail. He didn't return any of my calls. I also called the office everyday. I was always told that Glen was away from his desk and they'd have him call. Never happened. On Friday June 17, the office staff told me that they would have a new employee, James (zero stars), call me that day, or the following Monday. Also didn't happen. So that night I filed a complaint with the Better Business Bureau. Glen called the following morning and we scheduled an installation for the following week. According to Glen, the date was “written in stone”. No one showed up. After a couple tries, I again spoke with Glen. We rescheduled for the following week. No one showed up. The next day I had him give me his supervisors name and email, which turned out to be the owner, Gil Santos.(3-4 stars). I emailed him and explained the situation. By this time it's June 30th. We've been without a kitchen pantry, with no other way to store food in our kitchen, for over 2 weeks. Gil called me the next day and said he would investigate and get back to me.

From this point on things improved. A new installation manager, Paul (3-4 stars) was hired. His communication could be better. I think he inherited a mess from Glen, who was terminated, so maybe it will improve once he gets things under control. There were a couple of issues with equipment and lack of workers, so our installation continued to be delayed. After a couple weeks Dan (4 stars) came out and finished the installation of the sewing room closet and completed the master walk-in except for one drawer. Finally on July 25th Sean G. (5 stars) came and installed the last drawer and installed the pantry. The owner, Gil Santos, stepped up and reimbursed us for a portion of our order. It was definitely the right thing to do. Overall, it wasn't a good experience. I would have a hard time recommending CBD. I hope they get it together because we like the product.

The most talented artisans in the area of custom woodworking. They take your idea and turn it into a reality.