Troy Ruhrer

10 months ago

We contracted with Closets By Design to install a custom closet, laundry room cabinets and a cabinet at the end of our hallway. We were out of town during the install and came home to an unfinished product. They didn’t put doors on any of the cabinets and didn’t complete the hall closet to the agreed upon and contracted specifications. We have attempted to contact the company multiple times with ZERO response (other than from the salesperson who can’t do anything for us). At this point I am forced to dispute the charge on my credit card as that is likely the only way I’ll get their attention. Next step is to then hire someone else to come finish the work as Closets By Design doesn’t seem interested in it now that they have their full payment (which was required prior to them starting the installation). Needless to say I am very disappointed in the experience and will never use them again or recommend them to anyone else. What happened to customer service and pride in your work? The owner (Gil Santos) seems a very accomplished businessman by all accounts. Perhaps he can hire himself to consult on how in a retail business, customer service is rather important.

Almost forgot…there are now dents on the top of our brand new dryer in the laundry room where someone was clearly standing. I will also be seeking a remedy for that issue as well.

JTT 7777

a year ago

Very pleased with the custom closet installed. The designer Haley was outstanding. She assisted us with a design and helped throughout the process. The installation team of Isaac and Alex insured a professional installation in about 4 hours. The master closet looks outstanding. The only downside was having to wait 4 months for the installation. But it was worth the wait and we are very satisfied.

Kathie Gardner

a year ago

Our house is 20 years old, and the closets were always a problem. Just a bad set up, and wasted space, especially in the master bedroom. We called Closets by Design to see if they can help us. They were wonderful! Hailey, our salesperson, came up with a design, and helped is with color, and hardware for the drawers and cabinets, and gave us the functionality we needed, and gave us advice on how to use the space. We started the process in September, but because of all the building in the valley, they couldn't get started until February. We scheduled it, and they got it done in 1 day. 2 guys started it, they were very polite and professional, and then after lunch, 2 more guys showed up to help it get done. We love our closets now!

Lynz Danielson

5 months ago

We were impressed by all stages of our closet installation. Our designer, Jessica, maximized our storage and, despite their small size, they are now useful and aesthetically pleasing. I’m really happy with the drawer/cupboard unit as well as the hidden clothes hamper in the master closet.
The office gave reminders of their upcoming installation and our installer called us when he left the shop to let us know his arrival time. He began also began early in the day- our preference when companies give you that huge window for their arrival.
All materials are sturdy and well finished and our installer, Eddy, was personable, efficient and obliging when we asked to have the hanging rods moved back so clothing didn’t protrude. We could tell he takes pride in his work.
All in all, a very positive experience.

Mariangela Chiaravalloti

a year ago

Ivan & Joey just left my house, my master closet more specifically. I had a large drawer and cabinet piece installed. I’m delighted across the board. My designer Johnny did a great job. The schedulers were professional & accommodating. The installers spot on! And they left my closet smelling like oranges and spotless! I’m writing this review because a job well done needs to be recognized, as I know I checked the reviews before booking. This is a luxury type of item & it’s understandable that before you spend this kind of money, you want to make sure the company is worthy. Closet by Design is worthy.

Julia Deason

a year ago

Sean G and Robert installed my closets yesterday. Closets look amazing, they fit great. Sean G and Robert called before arriving, gave me a time and showed up at that time. They worked hard but was still very personable guys. They were nice about having my two crazy dogs all over them, they pet the dogs each time they walked by.
From the first call everything from Closets by Design was easy. I would definitely recommend the company.

Coinneach Fitzpatrick

11 months ago

Initial consultation and design went very well. My consultant/designer, Alyssa Roden, was right on time for both appointments and came up with an efficient and attractive design for my proposed project, turning a wall in my great room into a massive bookcase.

However, on the day of installation, the installers no-call-no-showed during the scheduled window of 1000-1200. It took several calls to the office and multiple missed ETAs before they finally arrived at 1645 with no explanation or apology. I get that you guys are busy, but so am I and I expect punctuality.

To their credit, the installers did a great job. The materials and installation are very high quality, especially considering the reasonable final cost.

Kelly Kinder

6 months ago

This is the 3rd home that we have had Closets by Design design and install cabinets for us. This is a condo, so a smaller job, just the master closet, but they turned out very nice and as expected. I do think their product/service has gotten more expensive over the years and it is definitely an investment, but very pleased with the finished result.

Robert Ogborne

9 months ago

Sub par material and component construction for the cost. They employ the typical sales gimmick of showing you the national price and give you a huge discount to make you feel like you are getting a steal. In all reality they are only marginally cheaper than California closets but have nowhere near the same quality. I have California closets installed in my garage so I can see the difference in quality first hand. Had we not originally used closets by design when we first built our house we would have not gone back to them to try to upgrade our original closet design and install. With our closet upgrade install they came out without all the material and some of what they brought was incorrect because the hand drawn sketch was not correctly transferred over to CAD. Been waiting a month to get on the schedule to have them come out and fix. When calling to talk to a supervisor, conveniently they are not available. They also billed me the second half of the payment for the closet when the install most certainly was not complete.

Highly recommend not using this company.

Gerie Murphy

a month ago

They were professional from start to finish. The sales rep/designer was efficient and thorough. The installer had the cabinets up in a jiffy. Our garage look fabulous and we are thrilled with how it turned out.

R Alvarez

3 months ago

Love the closet!! Sean G. did an amazing job with installing our master bedroom closet. Was very professional & thorough with install. We are very happy with the product. Thank you.

Patty Doyle

a year ago

We are beyond pleased with our experience with Closets by design. Beginning with the designer that came to our home , she listened to our needs and designed exactly what we wanted.. to the gentleman that installed our closets. We can not say enough about Gabriel and Alex , they were so professional and courteous. They did a beautiful job and cleaned everything, no mess left behind just our exquisite closet! If you live in Phoenix Az, ask for Gabriel and Alex to install your project!

Lisa Sigler

a year ago

Had a great experience with my designer, Jonny Cochran , and installers, Juan Zaragoza and Jose Nunez. Jonny designed my wall bed and closet and set up installation 8 days later. Juan and Jose were very professional and asked for additional input from me to make sure they were building it the way I expected. The work product was exactly what I expected and I am a very happy customer. I would definitely use them again in the future.

Barbara Coley

8 months ago

My husband and I purchased our current house 7 years ago. We decided to give our master bedroom closet a much needed improvement. We contacted Closets by Design to come out and make that happen. We scheduled a consultation with one of the designers who came out to our house measured and set up the design. The order was placed and then we were put on a schedule for their installers to come out and make it happen. The installers came on time and the final product was outstanding. I must say that we are very please with the results. I would recommend this company to anyone who needs an upgrade in their master closet or any other closet in their home.

Pam McBroom

9 months ago

We had an entertainment center built. The design person was very helpful and understood our needs. I felt that we got a good price. It took a while to get the cabinet installed and the first time the installers came out they discovered they did not have all the required cuts needed so we had to wait an additional month before they came back to complete the job. But when they did come back our installer Dave was excellent! Very professional and just a pleasure to have as our installer. He did a great job and we love the completed unit!

Carol

5 months ago

My overall experience was a 10! Designer Char was a delight to work with. She was very helpful in the design. The installers Isaac and Manny were polite, professional and hard workers.

Jennelle Camino

5 months ago

Great experience! I had an old laundry closet in our hallway that had nothing in it and was looking for additional storage. Teresa came to my home mapped out and custom designed with me a perfect closet/cabinet system that would work best for my home. The installers Sean G and David were very friendly, professional and clean I would 10/10 recommend closets by design and their team ?

David Pastor

6 months ago

We moved and our new house needed new closet shelves and drawers. We also wanted cabinets installed in our 2 car and singe car garages. The price quoted was what we expected and included installation and removal of the old closet fixtures. The installers showed up when scheduled and finished on time. The installer Sean G and his helper David were pleasant and professional. We are extremely happy with our new closet and garage cabinets.

Gregory Stais

a year ago

We are extremely pleased with our new master closet and laundry room cabinet designed and installed by Closets by Design. The overall process went smoothly from the design with Theresa through the installation. Also, these new cabinets were delivered on time as promised. Jacob was our installer and was very professional, and meticulous in his installation. He did an outstanding job, and we would highly recommend him to future customers. Overall, we are very pleased and would not hesitate to use Closets by Design again in the future.

Eva Samtmann

3 weeks ago

Alex Q and David V are very professional, respectful and courteous. The experience was wonderful. The left my closet and surrounding areas clean. Answered questions willingly. They got here and started the install quickly and with out hesitation. I do not have a huge closet. However, the job was done professionally and carefully. No damage to the surrounding areas. The material seems to be good quality. The only issue was the office. The staff needs to be trained to be more professional, answer the phone and keep customers informed. I was not aware that my closet doors were on back order until the install Team informed me.
I would recommend this company and do this install again as long as I could have the same team.

Melissa Schoonover

a year ago

We order our pantry solution in June 2020, with an install date of 10/12. When the installers arrived, they stated to remove my baseboards, (which was never discussed with us) I called the company and the install manager 5 times on the 10/12. I finally got a call back a few days later, with an excuse of I am very busy. The installer completed their work with what they had, order was not complete. At the end of the day there were missing pieces, nothing was plum, shelves didn't sit correctly. When I spoke with the install manager I explained my concerns, and asked him to personal come to my home to look at the issues we were having. Upon review he agreed the install did not meet his expectations. He stated he would have the pantry remade and be in contact for a new install date. Two weeks later no phone call, I called him. I got several excuses again, and me pleading to have complete before Thanksgiving he stated he would have someone out on a Friday. The Monday before the scheduled appointment, he asked to come out to do some pre-work, the install manager and the installer came out, and actually caused more damage. I called and text (with pictures) him to advise, he stated he was having everything re-made for Friday. Friday morning I get a call informing me that the had to reschedule out appointment to the following Monday. Now Monday 11/22 the day of install, the new material is all cut incorrectly and no additional work could be completed. I have requested a refund, as they have had 3 attempts to complete the install. The install manager stated we don't do that we want to complete the install correctly. Based on historical events they is clearly an issue with product, and ability to deliver a quality outcome.

This has been extremely frustrating, there is no communication, you have to call them and hope for a response.

Photos are of 2nd attempt of fixing the issues.

Sheila Sluka

6 months ago

My overall experience was a 10! Veronica was a delight to work with. She was always helpful and willing to draw out any new plans with a price quote. The installers were polite, professional and hard workers. I’m over the top happy with our custom closet design and the installation.

Jason Bedrick

6 months ago

Great experience with the designer, Helena, and installers, Sean G and David. Our closet looks 1000% better than before and is far more functional. The installers even helped with a last-minute design change. Highly recommend.

Sue Freese

2 months ago

New closet is so much better than the old wire racks. Isaac and Daniel make a great team. They worked efficiently together to install closet.They called to let us know when they would arrive. They are very nice young men. One thing they could have done was ask us how high we wanted the top rod. They installed them at the very top so my husband had to lower them all about several inches. Otherwise instal was great.

Nicole McVey

a month ago

Stress free experience from start to finish! We enjoyed the appointment with the designer and install day was great. Communication was good every step of the way.

Lynn Davies

5 months ago

I met with a consultant from Closets by Design and she was very instrumental in helping us to accomplish the custom design we wanted and within our budget for a small walk-in closet and a small reach-in closet for our 2 bedroom home. We selected the custom white for the shelving, but added a wood front for drawers to add a little flare and interest. I turned out to look great. The installers, Isaac and Christian, were very professional. They called us to let us know they were on their way. The finished installation was just what we wanted. Isaac and Christian were both polite, courteous, and very skilled with the installation. I chose not to get the back wall of the closet shelving finished (spackled and painted by Closet by Design), and decided to do it ourselves. Now I wish I had paid for them to finish the back walls. It won't be too difficult for us to do it ourselves, but once the custom closets were install, I just want to get everything organized and back in the closets. Isaac and Christian hauled the old closet materials away and cleaned up the entire work area before they left. They swept the floor and vacuumed the work area. Very professional job and just what i wanted. I'll add a photo once we get the spackling and painting completed. I hope to hire them to build custom cabinets for my laundry room in the near future. Sincerely, Lynn.

ricardo mercado

a month ago

3 stars for the technicians friendliness and work ethic. 2 stars less for product material. Material is cheap and not accurately represented during the consultation. Home depot premade is better quality and 3 times more affordable for what was installed at my home.
The positive is that my closet was built to the design i gave them so there are no complaints there.
Won't be using them again simply due to materials used.

Marta Adelson

a month ago

The work from start to finish was well organized, professional, and high quality. I met with our designer, and the work was done exactly as we discussed. Scheduling the install was seamless, and on time. Quality of product is incredibly high, and very well priced for the both product and installation!

Alex A

a week ago

We had Closets by Design install a custom closet in our Master Bedroom, and we couldn’t be happier with the results. Our designer Amy was very responsive, and she was able to make quick changes when we wanted to alter the design. Our installation was completed by Sean G., and he did great work. He was also able to make adjustments on site to fix an error by the factory.

Custom closets aren’t cheap, but CBD were willing to be competitive to win the business. Overall, we hade a very good experience, and we would definitely use them again in the future.

c mas

7 months ago

Designer Char was very helpful and had great ideas. She designed the cabinetry and their team built an installed it. The finished product is nice looking and has ample space. I have one more project/storage room in needs built ins and storage and I'm sure to use this Closets by Design again.

Andrea Bauer

6 months ago

The designer took her time to listen to your storage needs and came up with a functional design all while staying within budget. I highly recommend Dawn to design a product for you. Her design details and expertise in the field were the driving force in selecting this company.

Cheryl Aldred

10 months ago

I contracted CBD in December 2021. I should have not gone through with the contract because the sales girl (former personal trainer) did not have a clue. It is all smoke and mirrors on pricing. She screwed up the order. The cabinets were to be installed May 31-June 4, 2021. The installers did not show up on that date but they did a horrible job of just installing the frames for master closet built-in. They walked off the job and it is now July 11 and the own, Gill Santos will not return my calls, the installation person now in charge of my installation is busy (he is going to take over from the original installation who is no longer with the company.) I have left about 7-8 messages as well as a message from my husband.

Cindy Bonilla

3 months ago

My husband and I laid over 5k (that’s about 2,500 per closet) to have closet systems installed in our home. We were told we could add on features such as drawers for a minimum fee in the future. Six months later I called to have 3 drawers added to my closet, which they quoted at $700. $700 for 3 drawers on a closet worth $2,500… that seems a bit unreasonable. Not to mention I had to call multiple times to get this quote and finally it was the receptionist who answered my question, because the consultant was too busy to return any of my calls.
This company lacks professionalism. Their pricing is absurd! I definitely wish we had gone with a better company for our closets I do not recommend closets by design.

Greg Washington

7 months ago

We had our closet and office done.The installers were fantastic. Juan, Issac, David and Edgar did an excellent job with our install. Our installation was done in a timely manner and they paid attention to detail.

Isabell Bustillos

2 months ago

My designer Rose Carlson did a great job of getting me the best use of my space for my pantry . The installation went very quickly thanks to Sean G and Jorge. They were very pleasant and worked efficiently.

Diane Bajus

4 months ago

Extremely overpriced for what you get cheap, laminate furniture that smells. Most likely toxic. Poor quality & very disappointing. I should have just gone to Homedepo or IKEA & paid a fraction of the cost! It was supposed to be custom & fitted. Tops were cut to fit but, are uneven with the laminate dust left for me to breathe that created allergic reactions. It's partially my own fault for not doing better research. Please do not waste your time & money .I was supposed to get a significant discount & did not. I expected so much more. The people were all very nice but, are clearly dishonest sales people.

Ray

2 months ago

Sharla did a wonderful job designing our closet and Taylor who built our closet did a very great job. We are definitely using them for future projects.

Lisette Olazabal

a month ago

They did such a great job from design to install. Jorge was awesome and was able to install everything in 1 day. I loved Sharla's design and they were the best quote we received.

Freeda Coury

a month ago

This company is horrible and very unprofessional. We invested a lot of money and time during our first appointment to ensure that suppository designed perfectly to fit our needs. The date of installation some of the closet or damaged. Call the measurements that we had discussed with the Sales Person we’re also off and not what we expected. We tried several times to reach out to them, but they have ignored our concerns. I would not recommend this company to anyone. Be very careful and invest your money elsewhere. they are dishonest and very unprofessional.

Susan Geren

5 months ago

After many difficulties with ordering colors/parts that were not actually available (design issues) and scheduling difficulties as well for installation, the company replaced some people with others who had a better work ethic. The project is now done to my satisfaction. The last two installers, Juan Zaragoza and Jeovanny Gomez, restored my faith in the company and did a fabulous job! Thanks to both of them!

Christina Lowe

2 years ago

Just had my closet installed and WOW are they great! Josh my installer was on-time, respectful and so helpful. He left zero mess behind and I got some beautiful cabinets! Now the fun begins on organizing, but other than having to wait 6 weeks for the install, I am very happy!

rita valentine

6 months ago

I am very happy with Closets by Design. From beginning to end they were prompt and professional. The work space was left clean and I love the convenience and efficiency of the products they installed.

carla johnston

a month ago

Just completed the master closet. Very happy. Design was good and installer Sean G was very good. He was early, good communication and very efficient! Very Good experience, I would recommend!

John LaCroix

2 years ago

The installer showed up right on time and the installation went well. The only reason I am not giving them 5 stars is because the original design called for the cabinets to be 5 off the floor, which would have interfered with the garage door, and the installer didn't notice until he had drilled for the track. It had to lower it a couple of inches, leaving a row of holes on the wall. He didn't seam keen on patching the holes so I just patched them myself. In retrospect, he should have done the patch and paint without me even having to ask. Other than that, the cabinets are well made, well installed, and look great.

Carlos Gonzalez

a year ago

From the initial appointment and consultation all the way through final install and clean up was great. Excellent coordination between the initial consultation estimator and the installer, he knew exactly what was discussed over a month ago. The initial consultant Whitney listened and educated on their products and what would be the best fit to utilize our closet space. Material quality and construction is solid and should outlast me, plus has a lifetime warranty. I was very happy with the whole process. Good product and they delivered on everything.

Colleen “Doit4u!” Phoenix

a year ago

Kaelin listened to my requirements and offered a design for custom cabinets for my pantry. She was very responsive when I had questions and we “tweaked” the original design a couple of times until I placed the order. Any time I had a question - a quick text to her and she was quick to respond. The installers showed up on time and did an AWESOME job installing the cabinets. They answered any questions and the quality of the install was amazing. The pantry and work area was left clean when they left. Very happy with the experience and would recommend if you are looking for a storage solution.

Stephanie Jackson

a year ago

I LOVE LOVE LOVE my new closet ! Whitney B did my design and was so professional and excellent . When I needed a last minute change she was on top of it immediately. the installer Sean G was fantastic - super nice guy and I felt comfortable having him in my home right away. he kept things neat and clean and did high quality workmanship. I would definitely use closets by design again and dreaming about the garage next .

Kathy Davis

a year ago

My entire master bedroom closet was designed and installed by Closets by Design. The designer who came to my home was exceptional. She provided ideas and listened to my needs and designed my dream closet. She was professional, friendly and dedicated to doing an outstanding design. I was not looking forward to the project, however, she made it fun and stress free. The install team was a rare find. When they realized there was no take out they said, wow we can get this done in one day. That is exactly what they did. The team leader was excited about installing every piece in a perfect manner. He took great pride with each step. I love my closet and am enjoying showing it to my neighbors. I was totally amazed with the superb work ethics of the designer as well as the install team.

Peg Rideout

11 months ago

We initially contacted Closets By Design after seeing a 40% off and free installation promotion. I think they always have this though and we never saw a quote showing what we saved, but it was a good experience. The woman who came to create the closets (master and second bedroom) was very personable although a little scattered. She didn't have the correct template to create the closet so we had to trust that what she was going to do would work without seeing a blueprint. The installation took several months (like everything these days), but the installer was on time and very efficient. He worked for about 4 hours on our project and left everything in good shape. We left the home for a period of time while he was there without any concerns. The closets are fantastic and we are glad we invested in these!

Marie Bartron

10 months ago

We have now had a pantry and 3 closets designed by Kaelin from Closets by Design. Every time they have been spot on and ready with their projected install date. Sean G was our installer in my master closet yesterday and he did an AMAZING job. He made suggestions and adjustments as needed, he called when he was on his way, arrived on time and was a great communicator of the process, and Kaelin has already followed up to see how the install went.

We have 2 more closets being completed soon, after another closet company had issues in getting parts - 6 weeks PAST their promised install. That did NOT happen with Closets by Design, they are LOCAL - don't trust companies that have to order pieces - use Closets by Design! I am so glad we found them!!!

Tawnya Collard

9 months ago

I love everything about this experience. The designer, Kaelin, was prompt and took our ideas and created a simple yet effective design. We chose to demo on our own. The installers were a little early ( but who doesn't love getting it done sooner!) And they quickly set up, confirmed the process, and got to work. They did our two closets within 2.5 hours, cleaned up, and were on their way. We LOVE the organization and look of them and plan to get the remaining closets done soon.

Cindy Littell

a year ago

Wonderful experience. Debby Duke my designer did an excellent job of designing my closet in my bedroom and the storage cabinet in my garage. Gabriel and Alex were the installers. They arrived on time, very polite, did a superb job on the installs. Were finished with both installs within 5 hours and cleaned up. Will definitely use Closets by Design for future jobs.

Kindra Disch

7 months ago

STAY AWAY!!! I waited 2 months for install. The day finally comes and it’s put in wrong. Call 5 times to ask how to move the shelves that were PUT IN WRONG and they kept telling me they’d have install call me. NO CALL. Nothing like spending thousands for something you can not use! When I kept calling and expressed I could not wait any longer and I just want to know how to move the shelves, I would move myself…. I WAS HUNG UP ON. On top of it all, they are poor quality…. Could’ve done the same thing from Home Depot and PUT THEM IN CORRECTLY!!! They removed my base boards, left holes in the walls and took the baseboards with them!!!!!! Designer was wonderful and drew VERY SPECIFIC diagrams but they couldn’t figure it out! Go anywhere else, this place is garbage.

Roxie Rowe

8 months ago

We have been doing a lot of upgrades to our home in the past few years but this was the easiest and most satisfying!! There were no surprises or unanticipated results, we knew exactly what to expect before installation and it went smoothly! It has definitely been one of the most functional (but also aesthetically pleasing) upgrades we've done!!

Terry Cheryl Sills

11 months ago

Very professional company. My designer was Angela W. and the installer was Sean G. I had called another company who I had used 4 times in the past, they came out and spent a total of 10 minutes here just long enough to make measurements and then e-mailed me the design 5 days later, Angela showed up with everything, made her measurements and then went over the design with me, while you may have been a little more expensive than the other company Angela's professionalism is what sold the deal. The installer Sean G was also very professional, showed me what he was doing, made sure I understood everything, and did a great job installing the closet. I won't hesitate to use them again and recommend them to my friends.

cristina chio

a year ago

It was an easy and smooth design and installation. Debby came listened our needs, she worked for a few ours on 4 design closets. We reviewed them with her made a couple of changes and that is it, we had a price on the table she looked for a discount to get closer to our budget, we knew the day of our installation which it was about 3 weeks later. On the installation day the workers came started to work, hard working people, focus and respectful to our house. They asked us to review their job. They cleaned up everything, no mess inside or outside. I highly recommend Closets by Design for your project, their team are responsive, punctual, helpful, good quality. We are very pleased with their job.

Susan Ammann

a year ago

My art studio was installed yesterday and it's beautiful. The design fits the room perfectly, thanks Teresa! And Sean G. And Jason did a fabulous job on the install. The countertops weren't in yet but when I called, Heather checked on it for me and quickly fixed the problem. Great customer service in these crazy times where everything takes forever....much appreciated!

Devon O'Connell

6 months ago

Had our master closet done with closets by design, the whole process was easy and enjoyable- it was great to see our vision come to life.
Installation was done over 2 afternoons. Very professional service.

Lisa Grimmett

a month ago

Good work, but it took three separate visits to complete one small cabinet because they were always missing parts. Very happy with the product

Gay Hall

10 months ago

I would NOT recommend using this company. This company left a lot to be desired. I now have less space in the closet then I had to start with. The designer assured me I would have enough space in my closet for my hang up clothes, wrong. Drawers are shallow and will not hold the clothes I have. I was charged $96 for belt rack that I never received, instead was given a tie wrack. The tie wrack is cheap and will not even hold my husbands ties. I have had many closets done before and never had this problem. This was my first with Closets by Design and will be my last. Material is cheap and looks awful. Think twice before going with Closets by Design. Total Scam!!!!

Kaylee Federico

9 months ago

We contracted with Closets by Design to install a custom home office. We signed a contract at the end of January and had an install date of mid-June. The installers arrived on the install date with cabinets, but they did not have doors, countertops, or drawer fronts. We were not notified prior to the install regarding the missing materials. What is the point of installing a home office without countertops, doors, and drawer fronts?

The install team removed the baseboards in our office and quickly realized there was an issue with the cabinets. The pre-drilled holes were not matching up with the cam locks. How does this happen and where is the quality control? The installers had to pack everything up and take the cabinets back with them.

The next morning I called Glen, the install manager, and he assured me the problem had been fixed and the team would be back out to install the following Wednesday (one week after initial install date). He said the installers would be coming back with everything including doors, drawer fronts, and countertops. On the day of the re-scheduled install, Glen called to say his installer was sick and they could not do the install. He said he would work with scheduling to re-schedule our install. I have not heard from Closets by Design since. Since our install was cancelled, I have called the scheduling department multiple times. First, I was told that Glen was not available, but scheduling would leave a message for him to call me back. I never received a call back. The next time I called I was told Glen is no longer with the company and the new manager, James would be reaching out to me to schedule the date to finish my project. I still have not received a phone call. I reached out to our designer, Nita, about the issues I was having and never received a response.

Our contract states that an additional 10% charge will be assessed for scheduling changes made less than 48 hours prior to the scheduled installation date. If postponement occurs the day of scheduled installation, a 20% charge will be assessed. However, Closets by Design is not responsible to us for cancelling on the day of installation. They're not responsible to us for the hours we've missed work to make sure we are available for the install. They're not responsible to use for the baseboards they removed.

I do not recommend this company. I have made multiple attempts to contact them and have given the company many opportunities to make this right. If we don't hear from Closets by Design, we will be seeking legal recourse and will be using a different company for future projects.

Viva Johnson

9 months ago

I requested a consultation for a closet and laundry room cabinets. After an excellent consultation, the designer literally drew the design that I requested specifically for my individual needs in these two areas.

I cannot begin to tell you how pleased I was to see the complete installation of such high quality cabinetry and the design was perfect and fit the designated areas like a glove.

Would I recommend Closet By Design? The answer could be nothing less than an emphatic YES! If you’re looking to add value, an excellent look and custom designer personalization, then look no further. I am 100% thrilled with their work.

Nelly I

6 months ago

Working with Debby was great.
She has a great personality and listens to concerns.
My installer was professional and did a great job as well.

Courtney Schuldt

9 months ago

We decided to go with Closets by Design as they were able to maximize our space better than some of the other companies we looked at. We swallowed the 4 month lead time knowing that the industry has been having sourcing issues, but come installation time a large chunk of the project was still backordered and had to wait an additional month to arrive and be installed.
My husband and I waited patiently for calls from the company but then started calling trying without much luck to find someone who knew what was going on. Finally this week I was able to reach someone and was able to confirm they had the backordered items and would be able to install this week. But when installation day came no one showed up. After a few more calls trying to chase someone down they were able to get things installed.
I recommend this company for the product and design but the customer service and customer communication needs to get better.

S. Hansen

7 months ago

We had a Murphy Bed and desk installed in our spare bedroom and we absolutely love it! Such a space saver and it looks fantastic! Gabriel R. and Jesus S. did an awesome job on the install. They were polite, friendly, prompt, and cleaned up when they were finished! Thank you for your hard work!

Tom Horn

9 months ago

I'm not sure how many stars to give. Most of this experience deserves zero stars. Although, there are a couple people and situations that deserve 4 or 5.

We ordered 3 closets on Jan 31, 2022, a master bedroom walk-in, a sewing room closet, and a small kitchen pantry. Our designer Jessica (5 stars), who is no longer with the company, was great as were her designs. The install was scheduled for June 13 & 14 2022. We did all the demo and repainted all 3 areas in preparation. An installer, who is no longer with the company (zero stars), showed up at 1:00 pm, did about 70% of the walk-in, and left for the day at 4:00. He came back at 10 am the next morning and finished the walk-in except for 3 drawers that hadn't shown up. We were told they'd shipped on June 9th. He then installed 40-50% of the sewing room closet. There were 7 pullout shelves that weren't installed because they weren't loaded in the van. Then he was going to start on the pantry. At 2:45 pm he told us that nothing in the van was for our pantry so he was leaving. I asked when he was coming back to finish and he said he didn't know. He gave me the direct phone # for the installation manager, Glen (zero stars). I immediately called and left a voicemail.

Over the next 6 business days I called Glen at least once a day and left a voicemail. He didn't return any of my calls. I also called the office everyday. I was always told that Glen was away from his desk and they'd have him call. Never happened. On Friday June 17, the office staff told me that they would have a new employee, James (zero stars), call me that day, or the following Monday. Also didn't happen. So that night I filed a complaint with the Better Business Bureau. Glen called the following morning and we scheduled an installation for the following week. According to Glen, the date was “written in stone”. No one showed up. After a couple tries, I again spoke with Glen. We rescheduled for the following week. No one showed up. The next day I had him give me his supervisors name and email, which turned out to be the owner, Gil Santos.(3-4 stars). I emailed him and explained the situation. By this time it's June 30th. We've been without a kitchen pantry, with no other way to store food in our kitchen, for over 2 weeks. Gil called me the next day and said he would investigate and get back to me.

From this point on things improved. A new installation manager, Paul (3-4 stars) was hired. His communication could be better. I think he inherited a mess from Glen, who was terminated, so maybe it will improve once he gets things under control. There were a couple of issues with equipment and lack of workers, so our installation continued to be delayed. After a couple weeks Dan (4 stars) came out and finished the installation of the sewing room closet and completed the master walk-in except for one drawer. Finally on July 25th Sean G. (5 stars) came and installed the last drawer and installed the pantry. The owner, Gil Santos, stepped up and reimbursed us for a portion of our order. It was definitely the right thing to do. Overall, it wasn't a good experience. I would have a hard time recommending CBD. I hope they get it together because we like the product.

Jana Duckett

9 months ago

We contracted the company to make a small pantry for our utility room. After a 3 month wait they arrived for an install not bothering to tell us that the doors weren't finished. After a testy debate regarding full payment for a partial install, they ungraciously left without our final payment (thank goodness we stood firm against full payment) and we haven't had any updates since regarding door delivery. I finally called after 2 weeks and was told by the very polite secretary that the doors had been shipped and that shipments usually arrive within a week. At least someone answered the phone and gave me an update! But it's been two weeks since then and still no doors. The cabinet is nicely made, but it wasn't worth this much trouble. Never again.

LINDA MANCINI

2 years ago

We needed to have 2 walk-in closets designed & built out to provide much needed storage. Debby came to our home, listened to our needs & designed the 2 closets right there at our home. She was professional, friendly & extremely helpful. She really listened to us & made us feel comfortable!! The installer, Dan, was great. He did a wonderful job with the installation & even cleaned the entire units & vacuumed after he was finished!!
The work was impeccable!! We are so pleased & would definitely use them again. I will definitely feel good about referring them to family & friends. Please give them a call & if possible, ask for Debby to come out to help you design what you need.

Lindsay Pittman

4 months ago

No experience with them by service, but one of the vans representing the company was riding my tail on the curved on-ramp onto the freeway going way over speed limit and trying to swerve around me driving very close behind. Then proceeded to swerve around me on the freeway. Way to represent buddy. It's one thing from a random civilian but worse when you're dealing with it from a company vehicle. Not professional

Lindsay Silveus

2 years ago

I used this company to design and install a custom office in my home. Our designer Jennifer was outstanding. Most places will come out, take measurements, and leave -- sending you a design several days later. What was unexpected, but appreciated, was that Jennifer spent about 4 hours with us -- designing and redesigning the space until it worked for exactly what I need. On the day of install, I was shocked that one person came to do the bulk of the work, but Jacob was efficient and the install was completed on time. Jacob was reliable and did a fantastic job, even cleaning up after himself! ;-) Definitely recommend Closets by Design.

Wayne Karp

2 years ago

From the very start with our designer, Cari, the experience was fabulous. We were remodeling our Master Bedroom, bath and thought we might as well get rid of our builder configured closet. Cari reviewed the space, asked a lot of questions about storage and space then worked up a preliminary design right then in our kitchen. The installation was just as pleasant. I don't remember our installers name but he was very polite and worked diligently and even made a couple of suggestions for the space. We are extremely pleased with the finished closet and we seem to have much more room than we had in the existing space. The price was reasonable and we are very happy with the quality overall.

Maritza BragaBrown

a year ago

We engaged with Closets by Designs Arizona for design and installation of a pantry closet. The design solution we wanted presented a challenge because of the dimensions and layout of the pantry closet. My husband, an architect with over 40 years of experience, discussed the complexity of the closet with the designer. He was skeptical but was assured the Closet by Design designer and installers could provide the solution we wanted.

Fast forward 4 months later and 2 weeks before installation, the designer/sales person comes to the house with the actual maker/installer - Eric. Eric tells us he cannot make the system as we wanted and the designer originally designed. His only solution substantially compromises the design and storage space. We contact the designer/sales person to stop the project, continue with install of another project (laundry) and ask the deposit for the pantry closet be applied to the balance due on the other project (laundry room). The matter is escalated to management that at first refuses to return our deposit, then relents to apply to balance remaining project but keeps the portion of deposit remaining.

The issue with Closet by Design is they misrepresented their capabilities. No one in the organization has taken responsibility for overselling the project or misrepresenting their capabilities. The sales person/designer knew 4 months in advance of the install there was problem with design. The maker told her so.

We did proceed with the installation of the second project, the laundry room. The installers did an excellent job under difficult circumstances. Let it be known the sales/designer nor any other person in the organization contacted us to ask if we were satisfied with the work.

I've written to Mr. Gil Santos - owner/CEO of Closet by Design Az. He has yet to acknowledge or reply to my letter. Makes me question his character and moral leadership.

When I give a business thousands of dollars four (4) months in advance, then they play with my money and a couple of weeks before they begin to build tell me they can't deliver on their design, I expect a full refund on my deposit. They oversold their capabilities. If you want to due business with an ethical company do not do business with Closet by Design of Arizona.

Chris Boggs

a year ago

I can't say enough great things about this company. It all started with the design. Rose was very patient with us and took the time to HEAR us. She didn't try to sell us on her ideas or what would be the easiest. Today, the installers came at 8:00am (right on time) and Sean G and Robert are the A team!!! Excellent customer service and extreme attention to detail. As a customer service manager, I really appreciated this quality about them. They consistently went above and beyond to ensure my satisfaction. Sean gave me an ETA of when the closet would be completed and he was right on the money. I would definitely use Closets by Design again and will be requesting Sean and Robert by name. Way to go guys and thanks for everything!

Molly Niewald

11 months ago

Good salesman and good design. Quality of product is also good. Pricing was a bit suspect. Initial quote was discounted significantly after comparison with other companies. I felt it was unnecessary to start so high. Problems were mainly with communication with the office and the service department. Scheduling took numerous interactions, a simple fix could have been explained over the phone, but instead had to wait for a service call to be scheduled. Ordered shoe shelves after install and they sat on them for over a month, until I called to find out what was going on. Lots of passing of the buck and delayed responses.

Dale LaCroix

a year ago

Save your money and avoid this company! We decided to buy custom garage cabinets after the salesperson presented the product as being able to hold 250 pounds per shelf (much more than the systems we were looking at through Home Depot/Lowes). We were skeptical at first but she insisted several times the weight capacity was 250 pounds per shelf and 1000 pounds per cabinet. The cabinets were installed 1 day before we went north for the summer. When we returned in the fall and started filling the shelves they sagged starting at 120 pounds. We called Cabinets by Design several times and were promised calls back. 2 of 8 calls were returned. We were told the cabinets could not hold the stated 250# by a different company rep on one for the 2 return calls we received. The one time we were able to talk with our salesperson she confirmed they should hold 250#. We spent about $500 more for this system than if we had gone with Home Depot or Lowes precisely for the added weight capacity that was falsely promised. The company has been very unresponsive in trying to resolve this issue. Avoid this company. They do not stand behind their product.

Cindy Quenneville

a year ago

Everything went very well. Debby, the sales rep was professional and very helpful. The installer did a great job with the closest. Only negative, whatever product they use to finish/clean odor was super strong and took a bit to air out the house.

Whitney Balidoy

a year ago

I had closets by design install my two daughters closets and my master closet. I live in an older home which the closet space is extremely small. The design created twice as much space as before and now I have open areas compared to overloaded. Extremely happy with design and product. The installers were extremely kind, professional and efficient. I will be using them again for my other projects!!

Bob Westle

a year ago

We engaged CBD back in November 2021 to design cabinets and computer work area for my home office. We trusted that the designer that was sent to us knew what she was doing but she totally screwed up the design and did not listen to what we had asked for. Less than halfway through the installation I saw that it was nothing like what we had asked for so I called CBD to express my concerns. The installer himself was just as incompetent as the designer. I called again after the installer left to reiterate my concerns no less than 4 times until I spoke to a manager. Another person was finally sent to evaluate the project and he quickly saw the flaws, remeasured and came up with a solution to this disaster. He returned to fix the problems but CBD somehow lost his new measurements and he did not have any of the materials needed for the installation. Needless to say this has been a total disaster but what is worse is the fact that they do not return phone calls and have the worst customer service that I have ever encountered.

Stephanie Cano

a year ago

Back in the fall, we spoke with Autumn about renovating our walk-in closet to better suit our needs. She was extremely sweet and drew up the design during our meeting, went over all of the costs and we were even able to choose the wood that would be used right then! I was also pleasantly surprised at the price and quality compared to other custom closet brands we had looked into, including California Closets, RTA and Elfa closets by the Container Store.

Fast forward to a couple of weeks ago, the closet was finally installed. The gentlemen that came were on time and extremely polite. They did amazing work and came back a few days later to replace a shelf that had cracked during the installation process.

The quality is great and the closet looks so much better, less cluttered, and organized now. The only thing I'm not thrilled about is the fact that there is a bit more patching to be done than we had bargained for during the initial consultation. It's something we could do ourselves but given the time it would take we'll probably end up hiring a handyman to make sure it is patched and painted correctly.

Shawn Breeden

2 years ago

We were incredibly disappointed in the designer. She was at our home for almost 4 hours (for a 2 hour appointment), but still created a very poor design. The design did not have what we asked for, but she assured us it did, it was just “hard to see on paper”. About a week prior to install, I realized she completely failed to include an electrical panel in the design which would have made installation impossible. I spent several hours relocating the panel, doing drywall work and painting to accommodate the design mistake. The worst part of the experience was discovering that after we had signed off on the plans, the designer made changes before she submitted them for fabrication. Our copy had multiple differences from the plans the installer had. For a custom design that cost $5000+, this was unacceptable.

It is important to note two things. 1.) the installation team was awesome - they tried to accommodate as best they could and were very professional; 2.) the manager who came out when we refused to pay the balance was very helpful and came to solve the problem and make us happy. I really appreciated his willingness. The closet is OK, but not anything we couldn’t have done on our own for a lot less - that’s what is disappointing. We found out the designer is no longer working for Closets By Design, so hopefully others have better experiences in the future.

Tempe RoofGuy

10 months ago

I called about having a closet built in April and the sales person came to my house on April 12 I made a purchase of a new Closet and paid in full at that time. In May a house became available in a neighborhood that I’ve been wanting to purchase in for years I ended up buying a new home and moving into it so there was no longer a need for a new closet at the previous home. I called and texted on June 10 stating that I was moving and the sales person told me they would get back to me and never followed back up until today. I left voice messages in between the 10th and this time. When they finally responded today they said they were willing to refund half of my money because my closet was already built. I can’t help but wonder if the closet was built before I first called on June 10 or was it built during the last two weeks when I left messages with no response. I do think I should be responsible for the cost of the materials and the time that it took to be put together but to charge me $3500 for some particleboard is not at all professional and to not respond to my request to cancel for over 14 days it’s not professional either I highly recommend using a different company I would suggest finding someone That is as communicative after the sale as they are before the sale.

DC Vogel

a year ago

BUYER BEWARE!! This company's website states how integrity and customer satisfaction are what they've built their reputation on, yet, when it came down to my experience, money seemed to win over.
We designed a pantry through closets by design, but a month before the project was meant to be installed, I found out I had to have an expensive out of pocket surgery. I pleaded with closets by design to return my deposit, as no work had been done yet. They are refusing to help. Now, I have to cancel my project and I lose my deposit. This company does not seem to put the customer first.

Kristin Farris

a year ago

We just had two walk-in closets installed in our home. Our installer, Gabriel, did an outstanding job. He was friendly, professional, and even stayed late in order to get our job completed. That kind of work ethic is hard to find these days. We would absolutely recommend this company based on the service provided.

Amanda D

a year ago

If I could give this company zero stars I would.

Letter to the CEO Gil Santos, no response and receiving the run around from the receptionist at the company, the typical you would get “they are away, in meetings and busy”. This experience has been unprofessional, unethical and dangerous from the beginning. I would NOT do business with this company at all costs! As it stands I have paid money for a project that is incomplete and I ordered the service in August of 2021.

Hello,

I contracted your company to Install closets in my new home. I waited 5 months for the install to take place, when the Installers arrived they were less than professional, gave me a creepy vibe the entire time they were here, were smoking in my front driveway while working, when I asked questions the answer was always a smart remark versus a professional reply. Clearly one of the installers didn’t know what he was doing and when I questioned the work their solution was for me to “call and complain”, that was the solution! What was put on paper and what arrived was something totally different and didn’t make sense, which was acknowledged by your employees!

Your company has continually blamed me, has not acknowledged the behavior of the installer (that I will not allow back in my house). I went around and around with Eric the Install manager (Via CAT my designer who is nothing short of amazing), he pushed the blame on me and skirted responsibility back to me until I threatened to fire your company and hire another one and call the BBB. This was all over a $300 door that he didn’t want to pay for.

Yesterday 3/23 your company called me confirming they would be here 3/24 to fix the laundry room and Install the 2nd bedroom (that I ordered AFTER this disaster, because CAT is so great). The installer Rafi showed up and said he only had time for the new closet. WHAT??? I was Informed your company’s installers don’t like to fix or finish other installers work. This is what your install manager told me…the customer. This was not mentioned over a month ago when this all started, I was told it all would be fixed today 3/24. This has been a complete disaster not to mention an unprofessional experience. I am a single woman and your installers gave me a very weird uncomfortable feeling. I mentioned this several times and it was ignored.

Your company is breaching the contract, I will not hesitate to call the BBB and write a review on every website allowed. I have paid out money for this job and it hasn’t been completed and I’m getting the run around constantly.

Thank you

Cassandra - Sandy Jonkosky

a year ago

We love our new closet. Sean G. and Robert were fabulous installers (and all around good guys). It really pays to have their expertise and a company that has their factory right here! Great work, good value and quality workmanship. We will be back to do our garage cabinets.

Adrienne Salyer

a year ago

I’m terribly sad to report that this company took full advantage of my elderly parents. They had planned a new move into a continued living condo, however due to health issues they had to cancel. They offered to pay for the full design AND installation fee quoted for closet installation in my smaller new-build home which would require less closet necessities. This is after making a basic deposit of $4,400. This company declined the business and instead charged 10%! Of the deposit. Bottom line……..not client-centric; not business-Savy; and clearly willing to take advantage of elderly people. Unethical and certainly a company I would never use nor recommend at this point.

Louis Sanchez

a year ago

The team at ClosetsbyDesign did an outstanding job with our custom pantry. From design work to final installation, everyone was great to work with. Our ideas and vision came to life and we are extremely happy. Jessica was great to work with and our installers Rafael and Gabriel were professional, timely, and a pleasure to work with. The work exceeded our expectation. Thank you to all involved with our project.

Angela Freeze

a year ago

From the beginning of the Design to the end, this was such a great experience! Angela was my designer. She was so professional had many ideas to help me get what I had in my head to the paper and now it’s installed. Isaac was our installer he was professional and extremely clean while installing. I would highly recommend this company and definitely do business with them again!

Judy McGrath

a year ago

Very easy to work with in both design and installation! Our designer was Leah Crippen who did a terrific job finding out our needs, the installers were Gabriel Reyes and Alex who were so professional and cleaned up everything- closet was ready to use immediately.

Steven Alger

a year ago

Just had our garage cabinets and work bench installed. Jacob and John were A very efficient crew they arrive on time and worked steadily all day to complete the installation. They cleaned up any mess and left everything in a neat orderly order, The cabinets look great! Would highly recommend Closets by design and Jacob and John for installation.

Steve and Marsha

Barbara Toland

8 months ago

The sales rep, Jessica, was fabulous. Designed exactly what I needed. She quoted the time frame and cost. Everything was honest and professional. The installer, Eddie Hauser, was efficient and professional. He did an excellent job and left no mess.

Mountain Mama

2 years ago

Last year we had Closets by Design install garage cabinets and a workbench. We were so happy with the result that when we moved to a new home this winter, we had them design a hobby room and workbench for our new home. Teresa did a superb job of taking our design ideas and creating a workable plan. She was incredibly patient as we tweaked the details, and she helped us keep within our budget.
When it came time for the installation, we couldn't have been happier with our amazing installer, Josh. Throughout the 4-day installation (it's a big room!) Josh was attentive to detail, kept a clean & organized work space, was respectful of our home, and was fun to be around . We even left him in charge while we ran an errand... that's the kind of guy he is! Teresa followed up with us as the job progressed. Amy in the office was friendly & helpful too. All in all - fantastic customer service, nice folks, and we LOVE the finished product.

Maria Nusca

7 months ago

Closet by Design did a great job on our 3 closets. Sean G and Josh were easy to work with. They got the job done and my closets look amazing.

Deirdre Morhet

11 months ago

I gave this company the benefit of the doubt after the first project of 3 closets in my home. It wasn't handled perfectly but I wrote it off to it being 3 large closets and more complicated. every closet had missing parts that needed to be fixed or brought out. It was months before each closet could be called complete. This new project was a small pantry however this is a small project. They came on the date to install and I did not find out till 30 min before they left that there were 6 shelves and 2 drawers missing that the shop did not cut. Any one in phx knows what is like to have half a pantry for any extended period of time knows this is a problem. the office would not call me back. I am 5 days post install with the only communication being that June 8th is the soonest they can bring out 6 shelves. Yennifer in the office is an utterly rude person. She refuses to have anyone call me back or let me speak to someone else.

They may have lots of good reviews and the product is very nice but the service is horrid and anyone that needs anything after that initial install they will not support you.

The only reason they got 2 starts is because the designer CAT is amazing and is the only person that returns calls or even seems to care.

Even the Owner Gil Santos who I have left messages for will not return my calls.

kelly mccarthy

9 months ago

Installers Sean was great he walked us through the install before starting and what to expect with the design. Allowing us any changes he could do with in reason of material on sight and built for design.

Steven AZ

9 months ago

Do not hire this company! Horrible. They were supposed to install garage cabinets two weeks ago and Glen with production has given us the runaround with installation. We have left a couple of voicemails with to call back (requesting a refund). Next step is filing a complaint to the ROC and go after their recovery bond for our money back. Save time and look elsewhere.

Lacy Jordan

3 years ago

My design rep, Nita, was wonderful. She took so much time with me to make sure that I got everything I wanted out of my office closet. The installers were great too. They installed both closets and made some adjustments that I wanted. The material is high quality and looks fantastic! I am in love with my closets and have already begun a second project with them in my garage!!! I would highly recommend this company!!

Sandra Rankin

a year ago

We are more than satisfied with our Closets by Design experience. Jessica created a very practical and beautiful design for our new apartment which included closets, desk areas, and display walls. The installers - Dan and Terron - were wonderful. They are professional and clearly VERY experienced. Because of that knowledge they were able to make adjustments we requested during the installation.

Carla Grund

3 years ago

I am very please with my closets, they look beautiful! I had a master and reach-in guest closets done. My Designer Debby D. was very knowledgeable and very personable. She came in took measurements, created the drawing, gave me pricing all on first visit. I was very impressed that I didn't have to wait a week for quote! She also listened and understood exactly what I was wanting. Installers did a great job cleaned up everything as they worked, very polite.

Natali Miranda

2 years ago

Designer Anna was great, she worked with our busy work schedule. She listened to us and designed a closet that would met our needs. Install was great, there was great communication as when install was going to happen. Terron the install tech was on time, very good at making the closet come together. Would definitely use again.

Debra Cobbett

a year ago

It was a good experience from beginning to end. Teresa was thorough and explained the details of each closet that I was desiring until I could vision what it would look like. She was patient and spent a lot of time with me. She expedited my order quickly and scheduled the install with in a reasonable amount of time.

On install, Juan came and introduced himself. He arrived within the window of time frame I was told. He was also very nice and professional. I showed him where the install would be and he went right to work. He was on the install job solo, and completed a 3 day job in 2. He even changed up two cabinets for me, because I didn't like the look of the cabinet next to the window. 1 was tall, 1 was short. He put the 2 tall ones on each side of the windows and the shorter one where I wanted it. It's perfect! He was non stop, from beginning to end and it's beautiful! He cleaned up his area, and didn't leave any residue behind or damaged walls! I'd hire him again! He did an awesome job.

My only suggestion to CBD is to give a video simulation of what the room would look like after it's installed instead of just a blue print prior to install. It would certainly save the installer time from a buyer switching things up on install. :}

Rebecca Potter

2 years ago

I had my master closet organizer designed and installed. The designer was excellent and professional. She offered me a discount which was great, and she didn't have to reduce my want list. The installer was prompt, very courteous and completed the project in one day. The cabinets are nice quality. I would recommend them and definitely use them again in the future.

Nicole Robinson

a year ago

Our sales consultant Rose was awesome and super informative. The installation took about 4 months due to the backlog in shipping but it was worth the wait. The installation tech was cool and precise. We did a wall unit/mud room in our hallway and my teenage son’s closet.

Tom Stone

3 years ago

We had a great experience with Closets by Design, from the initial contact to the installation, it has been smooth process! We installed 6 cabinets and a full, 8ft. workbench as well. Lot's of space!! The rep. was extremely helpful in explaining our options and gave us drawings and quotes on the first appointment. I felt the price was competitive and fair. Their knowledge, experience and personal service was above every other company around.
We found Closets by Design from another new build in our new community who was using them for garage cabinets as well. Their recommendation was the same as ours. Excellent!
Save yourself the homework of comparing companies. These guys are way ahead of the pack!

Jeri O'Dell

2 years ago

I can’t say enough about how pleased we are with our new cabinetry! We have completely remodeled our home and this is the only contractor to get everything right on the first visit. Closets by Design took our gutted powder room and turned it into a chef’s pantry without missing a beat, but the real attraction is our built-in custom cabinet that has turned a reach in closet in our home office into a true library! These are amazing spaces that didn’t break the bank. Expert design, professional installation and great communication. Debby Duke is our designer extraordinaire-ask for her personally, you will not be disappointed.

Barbara Davis

a year ago

Leah Crippin was our designer. What a pleasure she was to work with. She had good ideas and really had excellent knowledge about her products.
The install crew Juan Zaragoza and Alex Torres were outstanding. They were professional, took great care with our install, cleaned the shelves when completed and took away all their debris. They were fantastic start to finish

Janine

3 years ago

My designer, Veronica, was AWESOME! She took all the time needed to fine tune the design to exactly what I wanted and then they made sure I got the best pricing. My closet was installed last week and I LOVE it. It's simply perfect - looks beautiful - and I got a top quality install. I couldn't be happier with the company and the overall process. I'd definitely use them again and highly recommend! Fantastic!!

Kathleen Fischer

a year ago

Gabriel Reyes installed our closet today and I want to give him an A+ evaluation. Notified us prior to arrival, worked diligently to install our closet, completed job and cleaned up perfectly.
We are very happy with Gabiel's installation and our new closet! Thank you!
Rudy and Kathleen Fischer

Karen Viviano

a year ago

Closet By Design built and installed a desk with cabinets and book case for our office. Ivan and Joey did an excellent job on putting it together. They were very professional and friendly.

Lacey Bertnick

2 years ago

We are in the middle of a home remodel and we hired this company to help us with our laundry room and master closet. There are multiple reasons why I would not recommend this company.

- We had a specific request to cover up the dryer opening in the laundry room where it shows the plumbing and to include a filler piece to cover that area. The designer claims we never requested that so it wasn’t included in the original bid even though there were discussions about this specifically during the design process. Now they want an additional $650 to install a filler piece???

- Very poor craftsmanship. We had their installers back several times to fix basic items like aligning the cabinets as a whole as well as cabinets doors and drawers.

- Very expensive for what get. With the poor craftsmanship and customer service, the price is way too high.

- Since we asked them to finish the laundry room before we made our final payment they put a lien on our property for $1000 out of the $14000 these cabinets costed.

I would highly recommend going somewhere else if you’re looking for an honest company that provides quality work and doesn’t nickle and dime their clients...

Erin Mote

a year ago

Update: They did do the install within one week but the cabinets are mis-measured and not what was designed. Haven't heard back from them since Saturday when I sent them pictures.

Closets by Design showed up today after a 3 month install today without calling us or scheduling an appointment. They have not called us back and told us now it would be December until they install. No mind that they have been holding our 50% deposit since May when we designed the cabinets. I understand being backed up because of COVID but what I don't understand is poor customer service, not calling someone to schedule installation. Super unprofessional. Go with someone else.

Sanjay Shah

a year ago

Jennifer Wondrasek did a great job designing our closet cabinets and Juan did a wonderful job installing it.
He had to make three trips to finish installation due to delay in parts and error in manufacturing but he took care of it with a smile
Reasonable prices.

Louis Edwards

2 years ago

Closets by Design provided us with a good experience from the design stage through installation. The designer, Lindsay, spent hours helping us with an efficient use of our Master Bedroom closet.

The installers, Rafael and Antonio, a father and son team, were very professional in their work. They both worked tirelessly to complete the installation and did a wonderful job, Kudos to everyone who had an input with our project.

Susan Dess

2 years ago

This review details my early experiences with this company, pre-installation. After getting three estimates; I chose this company due the friendliness and helpfulness of the designer. During the initial visit, there was pressure to sign at that time for an additional discount. With the discount, Closets by Design was my mid range estimate.

They were quite busy and set my install appointment five weeks after the initial visit, estimate and contract signing. During this time I thoroughly prepared for the install. Everything was removed from my closets including clothes/ old racks and the room shackled and painted.

The day before install, I was called by office staff and told the crew would arrive at 8a the next day and it would be an all-day install. The following morning I was called by someone else, “I have bad news, we were not able to the pull the materials together, so we can’t do your install today. The earliest we can do it is Friday and we will have to change other appointments to make that day work. Or, we can do it on Saturday. We have been having trouble getting people to come to work due to the virus.“. I was simply furious for multiple reasons. Primarily, because I have been called the day before and told to expect the crew at 8 AM the next day. Also, I work and arranged my schedule according to the install date and company is coming to spend a few days with me. Now, they will be inconvenienced by workmen, noise, and mess.

So far, it looks like a previous reviewer accurately described customer service at Closets by Designs. The right hand does not know what the left is doing, the rescheduling is at the last minute,,and excuses are lame. At this point, I’m very sorry that I contracted with this company and would recommend to others to not get sucked in by the deal they offer if you sign the day of the estimate. Now, I am not confident that I can get my money back, so I will move forward with trepidation. After the install, I will write another review about its quality.

Alisa H

3 years ago

My designer Amanda took time, listened to my needs and came back with a great design. We made a few tweaks together and she made certain it was just right. After we committed it was just about 2-3 weeks to the install. The crew that came out were excellent. They were on time and worked hard the entire time they were there and cleaned up nicely. Their work was great and I can’t believe I didn’t do this sooner. Closets by design was able to make customizations that no other company could do (I asked) and it came in at a great price. I can not more strongly recommend considering them for any closet project. You won’t be disappointed.

Cherri Woodruff

2 years ago

Really liked working with Jessica. She tried extra hard to make us happy. She went the extra mile to get our job the way we wanted. Prices were super competitive.
Terran was the installer. He was awesome! His attention to detail was superb and the cabinets look wonderful because of his efforts. He took the time to make it perfect. Much thanks to Terran and Jessica for jobs well done. I highly recommend this company.

Karen Hoefel

3 years ago

Very pleased with Closets By Design, from the designer to the installers, the garage cabinets are perfect for us! Due to an access panel on the wall that needed to be kept exposed, the installers had to change up the layout a bit in the field and they did so with no concerns. Rafael R. and Juan Z. were very professional and did great work installing the cabinets, accomodating our unique need for one of the panels, and left the jobsite cleaned up nicely. Would definitely recommend Closets By Design for your storage needs.

Michelle Flora

4 years ago

We had a great experience with Closets by Design. Our designer Erica was wonderful. We were from out of state so she worked with our schedule and came over way after hours to accommodate us. She had plans ready very quickly with everything we were looking for. Throughout the process we did have a couple issues come up, but everyone handled them flawlessly and we're very happy with our closet and office that they installed. Communication was great the whole way through and everyone was extremely prompt. We would highly recommend Closets by Design!

Doris Gipson

6 months ago

great installation! Efficient and professional installers! very high quality product! Wood and handles of shelves and drawers very sturdy.

Chelsea Oakland

2 years ago

I had a great experience with closets by design. The designer who came out and helped me design the best closet for me to best fit my needs. There was quite a few weeks to get it installed but it made so much sense with everyone being at home last year. It was all worth it when they came to install. I was so pleased with the entire experience.

Akbar Palace

a year ago

Jacob and Joan did a fine job installing the closet in our master bedroom. It was their second job with us. A fair price and a trustworthy company. Can't go wrong.

kelsey cooper

4 years ago

I liked the product and the sales gal (Jeni) so much I didn't even take the time to shop around. Jeni was patient, detailed, and kept my best interests in mind throughout the whole design/build process. She also managed to get the cost down to meet my budget. The office staff was great with their communication on schedule and the installers were also very courteous, clean, and detailed. Oh and I love my closet!

H H

a year ago

Everyone should get a closet organizer by Closets by Design. A great value for the money. The entire team is superb from sales to installation. The communication was great and they delivered when they said they would. I am very happy with the closets and the storage space was doubled - at least.

Ray Brown

3 years ago

Our designer, Nita, did a great job of listening to our needs and ideas and then designing a work area and storage area in our garage. They installed it when promised and the installation was neat, professional and as planned. Our installer consulted us and clarified any issues during the process. we are completely satisfied with the end result.

John Wright

2 years ago

Our designer Nita worked with us to design a pantry utilizing our current pantry space. She was helpful with her suggestions, very professional and listened to our needs. The installer arrived on time, worked diligently, was professional, cleaned up. We couldn't be more satisfied. We have completed the other two walls and would like to find out what the crown moulding used was so that we can match what Closets by design used.

Meka

a year ago

We got our master bedroom closet customized by Sean G and Robert on 12/20/2021. They were friendly, professional and got the job done fast. We love the way it turned out! Thank you!!

Lisa Binsfeld

3 years ago

Closets By Design did a great job on 2 closets in our new house. Kristin was really helpful in explaining our options and had drawings and quotes done on the first appointment. Installation was quick and the installer was professional and tidy. Planning to do more closets with them soon!

Mary Baker

2 years ago

We ordered a complete redo for our walk in closet. When the day for install came, I was surprised there was only one person for the job. I thought perhaps he would get started and someone would join him. Nope. They sent the right guy. He was professionalism on steroids. He was meticulous in removing our old shelves as well as prepping the walls and painting the areas that needed it. He made sure he communicated with me at every step to make sure it was right. He was here all day and for a few hours the next morning. You would never have known he was here. He worked diligently. At the end of the first day, I went in to check in on him and he was wiping down each of the 17 drawers I had installed. He covered everything with a tarp. his tools were super clean. He was just so impressive and now my closet is too. He was even very considerate about the mask. His name was Rafael and he makes me want to redo my pantry and other 3 closets in my house. My husband was also super impressed and that is saying a lot. Many thanks Rafael and Closets by Design.

Debby Duke

2 years ago

I recently had my master closet designed and installed. The designer, Debby, was amazing. She was very thoughtful about the design, a true professional, taking even little things into account (like a drawer for flip flops). Terron did a fantastic job installing the closet, all by himself, in one day. And the people I've spoken to in the office are very friendly and helpful (Amy and Bridget). This is my 4th closet with Closets by Design... I have a pantry and a linen closet left, and will definitely be calling them when the time comes.

Ruben Lutz

3 years ago

To start off, the designer was friendly but had very minimal design experience. The pantry the designer scetched was not exactly what my wife had in mind. The installer that showed up ( Juan ) was very respectful and very patient and he tried to the best of his ability to make things right with my wife, unfortunately the work could not be done same day. Steve the Manager got involved and assured my wife and I that they would make things right for us, and the next week Steve kept his word and made things right, Steve and Juan basically did a redesign (at no extra cost) and made our pantry the pantry my wife wanted. Over all the team at Closets by Design definitely took care of us and honored their word and their work. A big Thank you to Juan and Steve for doing a fantastic job!!!

John Hines

a year ago

I signed a contract with this company on 6/4/21. I met their sales rep at a Starbucks to sign the paperwork electronically. I was told an email copy of the contract would be sent to me. As of the writing of this review, I have yet to receive the signed contract. Due to some unforseen health issues that came up and the need for my wife to have surgery. I contacted the company on 8/4/21 to inform them that I needed to cancel the services contracted. I gave them over 7 weeks notice as the installation was not scheduled until 9/23/21. At that point Amy Ortega called to inform me that there is a 3 day cancellation clause in thier contract and since 3 days has passed, I would lose my deposit of $1,225.00. The total contracted price was $4,900.00. Not a bad pay day for doing really nothing. I asked Amy in good faith if there was any compromise we could come to in this matter? She said she would talk to her manager and get back to me. Amy did respond to me in a timely maner only to say that since I only gave them 25% of the contracted price, they would not consider any refund. I guess I should be glad that the deposit was not greater. Obviously this company needs the money more than I do. I will in the near future be purchasing a closet system for my wife and will not even consider using this company. They chose the short term gain over the long term gain of the full purchase. The lawyer in me knows this company has no legal responsibility to do anything in this matter. I do not expect to hear from the owner as it appears they only respond to positive reviews that toot their own horn. I am writing this review to let others know what to expect if unforseen circumstances come up and you need to cancel. There is a difference between legal responsibility and moral responsibility.

Patsy Svare

2 years ago

We needed a murphy bed and cabinetry in our tiny guest room. Great design support, and then a really nice install. Office team provided great support, too, calling ahead with scheduling reminders and last-minute delays. Really happy we selected this company! We will call on them again!

Sheila Anderson

4 years ago

Wonderful experience from start to Finish. Leslee came out quickly and listened to what we wanted and then designed a closet that was exactly what we wanted and need. The price was comparable to other estimates we got. Installers Raphael and Abram were friendly, respectful and very efficient. They worked quickly and very hard and got everything done in record time. We needed some adjustment for rod heights since I am fairly short and they did it and showed us how easy it is to adjust rods and shelves. They cleaned up and it was cleaner than when they started. I can not recommend Closets by Design. You can not go wrong with them.

Roy Howard

a year ago

Just had CBD install additional storage in my Laundry Room, convert my hall closet to a Utility closet for my cleaning supplies, convert an existing unusable hall closet to storage for various items, add an over the commode storage cabinet and remove and replace the unusable shelves in the master closet that came with the house. Very please with the workmanship of the materials, i love that i can adjust the shelves to whatever height i need. Will definitely use these guys in the future if we need to redo any of the other closets in our home.

Kevin Hutchinson

a year ago

Gabriel and Alex did an amazing job installing drawers and shelves in our two master bedroom closets. Having just moved into a new house we were so excited to get these closet make-overs. This a very sturdy and well-made product. Kuddos to Gabriel and Alex

Prahasitha Ponaka

2 years ago

Terron was our installer and he did a phenomenal job with the custom installation of our media space (BRIO WG). His attention to detail and his concern for the customer's needs were truly outstanding. He made sure my family and I were well-informed as to what he was doing. He went the extra mile to make sure that the cabinets looked great and were logically structured as he matched up perfectly regardless of our wall having defects. Terron went above and beyond with his installation as he paid attention to the smallest details that just made our space that much better! We are so pleased with the work Terron has done, he has passed all of our expectations, and we could not be happier with our new media space!

Dillon Broady

8 months ago

Ive came in contact with this company to speak with a hiring manager, for 2 weeks everyday I would call and the lady on the phone would take down my name to pass to the hiring manager to call me later that day. That is the same response I got everyday. I called twice again today, the first time they said the hiring manager was on lunch, stated he/she would call me when she got off lunch, 4 hours go buy I got nothing so I call again. Low and behold the hiring manager left for the day, the lady on the phone asked if she wanted me to leave her a message, I then told her no and that I've been trying for 2 weeks and he/she clearly Isn't wanting to take care of this situation, the lady began to laugh as she hung up the phone. This company is full of very unprofessional Women and I am disappointed with how this company is ran.

Jodi Lowy

2 years ago

I wish I could give them lower than a 1 star. We had a salesperson to our house, talked about our wants and she was helpful, but definitely high pressure to give a deposit to get a better price. Told her we were a few months out for all the other work we were going to do in our house and she said no problem if we change our minds we can always cancel and get a refund. Unfortunately, we ran in to some serious health problems and could not go through with our renovations. Tried to talk to our salesperson but she was no longer working there. They sent someone else out to go over our project, but we told her we could no longer do it and that we’d like a refund of our deposit. The owner, Gil, finally called me back and was so rude on the phone, claiming no refunds, they already had our products, which was not true because we never finalized between our 2 drawings. Terrible company and would never recommend them. Business must be so bad that he has to keep people’s money instead of returning it for a job that was never done. So disappointed.

Emma Brown

4 years ago

The entire process was so smooth and easy. We first meet with California Closets and about passed out when we received the estimate. And so I called around and Closets by Design was able to cut the cost in half for us with the same design. The rep that first came to our house to help us to the crew that installed everything was very professional and great. I am very happy with our decision.

Patti Avery-Schuster

3 years ago

My designer was very helpful and installation was done on time. The only reason I only gave 4/5 stars is this: now that everything is installed and I have moved back into the closets, I am finding that I need more shelves. Ordering more will apparently incur an additional charge besides the cost of the shelves because I didn’t order them initially. Unfortunately my crystal ball was not working. Will find similar shelving and cut to size to make these closets actually work for me ?

Kim Sullivan

a year ago

This is the 3rd time I have used Closets by Design and they have exceeded my expectations once again. Everyone, from my designer Whitney, to the 2 men that did my install, and even the office staff have all been top notch. I highly recommend Closets by Design to everyone :-)

owen nickerson

3 years ago

The designer Jennifer was nice. I was in a hurry and just moved here so I made a bad decision and signed the contract too fast. I spent over $4,000 for about $500 worth of material. I called the office several times and no one ever got back to me. Jennifer’s voice mail was always full. Customer service and price/value were poor at best. Shop around and beware. I would never use this company again.

Teresa McCauley

a year ago

Jacob and Joan did a great job with our laundry room cabinet installation! They were able to make some adjustments to meet our needs!! Very professional!!

Robin DePalma

a year ago

From design to install everything was great! We are very satisfied with the product, the price and the designer and installers we worked with. Jacob was very polite and professional with the installation.

Loriann Gaunt

4 years ago

I LOVE MY CLOSET! I told my husband if he is looking for me, the first place he needs to look is the closet! Thank you Erica! Erica was very helpful with the design and I was able to get everything I wanted. The install guy was AWESOME! He only took 1 days, I was expecting 2 and he just methodically took my closet from wasted space to organized space in about 9 hours! Every time I go into the closet I feel like I am in a store, everything is very neat and organized. If you are looking to have your closet organized I wholeheartedly recommend it!

S K

2 years ago

Beware of this company and its owner! They pressure customers to close with special discounts which are constant ( clearly ongoing not a limited time as they sell you on) as that is the only way they can compete with the quality companies in the market. I was pressured to close the deal for 3 closets with the understanding that this was 100% satisfaction guaranteed and high quality. Instead what I experienced was continual excuses for their mistakes, numerous incorrect measurements, forgotten components to closets that they were able to install which fell short of the quality for a closet of that cost and to top it off an owner who feels that he can charge the customer for his companies errors. When I had enough of their excuses and attempts to get the final closet correct I ended the stress and had them remove the partial incorrect install. Thereafter I spent months asking for our money back in a deposit that was overpaid and for the costs of items they didn't install only to have the owner threatened court procedures as opposed to reimbursing as they should. Clearly this will be the avenue taken as customers need to protect themselves from this type of company bullying. I was warned by other companies and should have known when it was obvious there was high turnouver in their staff and they continued to use excuses for their issues. They are subpar and even IKEA could do a better job for your closet needs. I can not speak for all other franchised CBD stores but this one is run by an incompetent owner who has no understanding or care for customer service and quality. My advice pay a little more for a quality company so you can have less stress in what should be a positive experience.

Jason Greenwood

3 years ago

Unfortunate to be writing this, but I have no choice. Three months ago we hired Closets by Design to overhaul three closets and our garage. For the most part, the experience was very positive with them. The work they did was reliable and quality.

That said, the floor tile they sold me, as you can see from the photos below, is a very poor quality product. After just three months, it is a disaster. Coming apart at the seems. Discoloration. Just a poor product.

I feel a reputable company would take one look at this, apologize, issue a refund, and take things up separately with the manufacturer. I mean, look at it - right??

Unfortunately, that is not how they have chosen to handle this. They are, arguably, dragging their feet. Follow up from them is extremely slow. I always must contact them for updates. It’s been six weeks since I first complained, as it was clearly very early that this tile was awful. Their resolution is to order replacement tiles from the manufacturer and see how that goes first. What tiles of this disaster are they going to replace? The entire thing is coming apart and discoloring after just three months. Can you imagine how god awful this is going to look in three years?

No, I want it gone. It’s not their fault, but this is the manufacturer they chose. I trusted them. Now they want me to be tied to their manufacturer. This is business integrity? Too bad, because otherwise it was a good experience with them.

Cassandra Reina

2 years ago

Will not be doing business with this company again. Was planning on getting additional work done from them when I met with the designer Cari, but after my experience with them I will not be a returning customer nor will I be referring anyone. I had a good experience with Cari coming over and making up my design and I paid my deposit which didnt get taken out until 3days later. I was told when I made my deposit someone would call me same day. I didn't get a call until 2 days later. They scheduled my appt on a Thursday between 11-1pm so I took off 5 hrs from work only to get a call are 12pm stating the installer called in a few hours late in the morning and now they havent heard from him at all. So they rescheduled me for Saturday between 8-10am so I had to reschedule my weekend plans. then I get a call day before to confirm and the lady tells me its gonna be between 9am-11am. So I texted my designer and she told her manager who I then received a call from his name was Gil and he was rude and unsympathetic to me losing 5 hrs of work and having to r/s my weekend plans. I asked for a discount for the inconvenience and he said no that wasnt happening. He also told me they were doing me a favor by scheduling on Saturday because they dont do installs on Saturday then later in the conversation he said well we normally charge for Saturdays so he not only thought they were making it up to me for not charging me Saturday fees when it was their fault in the first place but he lied about doing installs on Saturdays. They wouldn't refund me because it was past 3 days. So I had no choice but to go forward with the install, but I do have the choice of not returning and that's exactly what I will be doing along with not recommending them to anyone. These people are rude and have bad customer service. They didnt even offer anything for me being inconvenienced by them and on top of that like I said rude. DO NOT DO BUSINESS WITH THIS COMPANY! I also expected better quality too for what I paid. I could have gotten these shelves at IKEA

Eddie Bowman

4 years ago

The Representative (Sydney) came out initially after I requested. She was very helpful in my deciding what I wanted to do. And, during her second visit, we pretty much had everything we needed.
The employees who did the installation came out a few days ago and completed the install. I like what they did very much My wife loves the look of the room completely.

Eddie Bowman

Tami Papworth

a year ago

Excellent Company, Cost effective, Scheduling effeciancy and my installer Juan Zaragoza was outstanding. This company promotes exceptional customer service. I recommend them highly. Too bad I could only leave a 5 star rating because they deserve 10 stars!

Romaldo Perez

a year ago

We loved the design and the product is well made. Our installer was great and very efficient. Closet by Design always kept us up to date and were always on time. I would highly recommend.

Cathy Bigler

4 years ago

I love my closets! Sarah Whitetower worked with me for hours to design the best layout for two walk-in closets. She designed the best use of space while making the closets beautiful. The installers were very nice and professional. They worked really hard and had everything installed in one day. Everytime I open the doors I'm so happy that I went with Closets By Design.

lillian robinson

a year ago

My walk in closet is absolutely beautiful. The work is quality, the price was right and my life is clutter free. If you want the most amazing closet with a wonderful experience, call Closets by design and ask for Angela.

kim anthony

3 years ago

We used closet by design because we’ve had used 2 other times and were very happy. They installed my closet yesterday I looked in it looked good then I went back when it was done and they “cleaned “ the shelves with what they call an orange cleaner smells like turpentine. The closet still smells I had to sleep in another room ♦️ You should NEVER use chemicals in someone’s home without checking with them.!!!! I called after the installers left and no one was available to talk at 4:45 all the managers had gone home

Laura Trujillo

4 years ago

I am extremely impressed with the work ethics this company provides, Jeni the sales coordinator was amazing, She always had a smile on her face, very positive, very inviting personality, she put attention to every idea I threw at her, she created my vision 100% better then I thought I had in mind, the cabinets look amazing, Juan (Installer) and Arturo (helper) were amazing respectful, very accommodating, polite, they did an excellent job, adding a shoe cabinet and an entertainment cabinet for my Den, they are coming back to add an island to my master closet. I will definitely reach to them for any future projects. Also the Company Managers provide me with so many discounts to make my dreams possible. Thank you!

Larnel Norman

3 years ago

Our Design consultant Amanda was fantastic, came in created a design within a short time and was exactly what we had in mind. Our install date was moved up which was a blessing and Juan our install guy created the space Amanda drafted to perfection. Much love Closets by Design, you guys rock.

Frank Beeaman

a year ago

Very competitive price. Great quality! Everything went perfect. Christian and Isaac were very professional installers and did excellent work! My wife and I would DEFINATELY USE Closets by Design AGAIN.

Frank

DAVID JONES

3 years ago

I love my new closet!! The installers came in and had it all together within a few hours. They were polite and cleaned up everything completely when they were done. Would highly recommend for any of your closet storage needs!!
Mary Jo Jones

Rachel

4 years ago

Designing the closets were easy, the designer was nice and friendly. It wasn't until the execution that the nightmare began.
How the design was set up, two weeks before our install we were told our hampers couldn't be designed. We went back and forth, I asked for options and kept being told no, until I said I want to remove the hampers and because this is their fault I wont pay for a change order. All of a sudden there was a solution. Red Flag Number One.
Install day had come. I waited around all day, in the last 30 minutes the install manager called me saying the crew was running an hour behing. He also shared that the crew ran out of materials, and left stuff at the door.Then an hour after their expected arrival, I received a phone call saying the truck broke down. This seemed too coincidental.
We rescheduled, and the sales manager had called to apologize and compensated us a valet rod. She was empathetic, and I had appreciated that.

Install day two arrived, the two men arrived and started to work away. It was a large job, and they had arrived at 4pm, they didnt leave until 8:30 at night. We left them to do their job. When ripping out the old closets they didnt take their time and drywall work is needed, there were sloppy things done. Like the cuts were too short, they took caulk and wiped it on our cabinets, drawer was dented. They also installed stark white trim, with our almond paneling, our handles were wrong and then they said it wasn't their fault that's what they received.Red Flag Two. We refused to pay the rest of the money, even though they tried to bully us into paying something.

That night I sent a detailed email to the sales manager explaining our concerns and how disappointed we were. We scheduled for a time that could come back and fix everything.we waited 3 more weeks for the rest of the product to come in. We finally get a call for our scheduled fix. Then right after getting the reschedule call, I get a separate call saying all my items were not in yet. It has been evident from multiple interactions their team never communicated with one another and was extremely silo. Red Flag Three

The fix it day came, and the person did an extremely lazy job. For example, instead of fixing the dent he put colored caulk over the hole. It rubbed right off. He also didnt fix everything he had to do.Red Flag Four

We kept refusing to pay until everything was fixed, so we called again. At this point my husband was tired, and called to say he wanted a discount at this point the sales manager started to say they were making good faith efforts and technically the designer never had the type of handles in the contract (if they realized the contract was not complete why didnt they reach out?). Red Flag Five

They came back for a third time, and fixed everything. What was frustrating is they never sent a supervisor, there were no apologies, I just felt like a paycheck for them. There were multiple red flags, and I wanted to share my experience so you didnt experience the same.

Jeanne Hughes

3 years ago

My introduction to Closets by Design was through my designer, Jennifer. Jennifer designed an office for me and I love it. We had one problem along the way but the company bent over backwards to make it right. I am very happy with Closets by Design and would use them again and recommend them to my friends. Thank you Jennifer and Closets by Design.

Gigi Rolon

2 years ago

This Company is amazing!!! Our designer Brooke was so sweet, professional and thoughtful! We had no idea what buying a custom closet would be like but every time we had a question about pricing their sales manager was very understanding and answered every question we had! ❤️ Thank you Closets by Design!

Philip Runge

a year ago

Terron and Christian installed a vanity & drawers in our walk-in closet - - they were AWESOME!! I highly recommend Closets by Design; and if you can, request Terron and Christian. Polite, clean, precise, attention to detail - - everything you would want in a contractor. Simply great. Thanks Closets by Design and thanks Terron and Christian!!!

Linn Coffey

a year ago

Everything went like clockwork from design to installation. Robert and Gabriel did a great job on the installation. We plan on using this company again for another closet remodel.

Bruce Canade

3 years ago

Designer Jennifer was very pleasant and professional, and very patient as we sorted through our options. Installer Tony C. was a delight. Installation was much more prompt than we expected. Overall, a very fine experience.

Praveen Reddy

a year ago

This company is not a professional, they do not communicate properly. On the day of installation they said something is not ready and it will be delayed.. we cleaned out closets expecting they finish the work as they promised, we also requested CAD for design and never received.. utterly disappointed

Sergio Mendez

5 years ago

WARNING! AVOID THIS COMPANY! I'm trying to save you a lot of time and headache. Completely avoid this company. It is under a new owner and let me tell you that he has never designed closets in his life and he is the one designing your closets. Don't let his friendly attitude and quick wit fool you. Every single install for this company since day one was horrific. I felt so bad for every single customer and was forced to keep apologizing at every single install. Customers were left with unfinished offices and closets on a regular basis due to improper measurements by the owner. Closets were never to the agreed on measurements that were clearly stated on the signed contracts. His only two employees are completely over worked and taken advantage of. Yes this is a freshly bought out company but that is No excuse.

Amanda M. Lange

a year ago

I love my new custom home office! Leah, Issac and Eli were all amazing to work with; very professional. I highly recommend Closets by Design.

Miranda Grabner

a year ago

My sales rep was amazing!!! Loved her from the beginning. The installation guy went above and beyond to make sure we were happy. Amazing experience from start to finish!

William Cooley

3 years ago

Our designer Kim listened to exactly what our needs were! She designed a unit that was above our expectations. The day came for install and Rafael and Junior were very polite, courtious and efficient. we could not be happier with the results.

Bill Muse

11 months ago

They designed and installed a system for my small (10ft x 4ft) master closet. The final product exceeded my expectations.

Arizona Girl

4 years ago

A perfect experience from beginning to end. With limited closet space, designer Jessica Decker created great spaces, abs incresed usable space by over 30%. The design accommodates my needs. The installation was on time and the installers, Raphael and Abraham, are perfectionists.
A perfect experience!

Sean Minner

3 years ago

Both my designer (Hillary) and installer (Tony) were awesome to work with on the project!!! Both were very thorough in their work. I am not an easy customer and they exceeded my expectations.

bill lemieux

2 years ago

I would like to thank the Owner Gil Santos for having an beautiful product. When it was all finished it was Amazing. You can't put a price on such elegant craftsman ship with a lifetime warrenty. Our walking closet is priceless.

Amanda Lopez

5 years ago

Not only is this company 100% behind their designers and installers, they treat every customer and client with the utmost respect. They are very honest family friendly franchise. They deliver in and install some of the best products yes.
They are quick to fix jobs that may need attention.
I wouldn't go anywhere else.

Donita McGlasson

4 years ago

Designer, Acacia from Closets by Design in Phoenix, did an outstanding job from the initial design to overseeing the install of our master closet and an under-the- stair closet that was converted to a custom storage area.

Her customer service was outstanding and she was available to answer questions by text and phone throughout the whole process.

If you need some organization in your life and are ready to get a new closet system, ask for Acacia - 5 stars all the way!

Barry Hendricks

3 years ago

Jennifer was outstanding....attentive to our requirements, patient, meticulous, punctual, responsive and thorough. Rafael performed the installation. He demonstrated the same traits. Will be using their services for 2 more projects in our house. Couldn't be more pleased!! Many thanks.

Lisa Spake

a year ago

My closet looks amazing! Joan and Jacob did such a fantastic job on the install and Nita is a great designer. Thank you team awesome!

Cheryl Palmer

3 years ago

I was very pleased by this company. They are quick to respond and very friendly. The designer that came to the house was knowledgeable and very precise. She gave me some suggestions but still made sure I was getting what I wanted. It was installed very securely and looks beautiful.
Thank you Closets By Design!

Larry Gudis

9 months ago

Our installer, Juan Zaragoza, was professional, comprehensive in his detail and flawless in his carpentry work. Thank you!

Jan Killebrew

4 years ago

The designer, Brittany, captured my vision precisely. She was easy to work with and I couldn't be more pleased with the final result. Their pricing was far more reasonable than any of the others I contacted and I highly recommend them.

Sidney Jacobson

8 months ago

The original design was measured incorrectly. The install team was able to modify the storage units to fit

Eugenia Sucher

3 years ago

Nita was a pleasure to work with and the closets are exactly what she designed. The two installers were hard workers, efficient, friendly, professional, and cleaned everything to our complete satisfaction.

Judy Timmerman

3 years ago

From the designer to the installers it was a great experience. They all were professional people with great listening skills and knowledge. I definitely recommend closets by design!

Mark Fagan

3 years ago

Very poor experience, we lost $1,200 dollars. Sales person never called back. Buyer beware, there are more reputable companies in the valley.

If you would like to find a solution, have your sales person contact me. You have our information.

Nicole

a year ago

Dan and Jacob were so great and friendly! Very professional and worked so hard to get this large closet installation complete! Thank you both, I love it!

Shirley hilton

a year ago

This company takes pride in what they sell, product quality, installation quality, and get your wants and needs taken care. They take pride in the completion and leaving you home clean and safe. Thank you all very much....

Kay Murphy

4 years ago

Carol was my design consultant and she perfectly designed my vision. Installers Rafael Ramirez and Abraham Morales also did an excellent job.

Jane Forrest

3 years ago

Great experience in determining needs for storage closet and garage.. Juan Zaragoza and Jacob Tapia were great installers. Made sure everything was done correctly and cleaned up when they finished.

Rolf Monson

2 years ago

I went to go by (2x) 48 brown shelves. Standard, simple and easy. They sell this product but NOT to people that didn't buy their custom closets. They won't sell you anything unless you buy their complete closet package. That's like trying to buy a Kohler faucet but Kohler won't sell you a faucet unless you bought a Kohler sink, shower head and toilet.

Farah Lokey

a year ago

Thanks to Debby my designer and Shawn G and Jason on install for an awesome job they did on my custom shelves and catwalk in my living room!

Sabrina Anderson

2 years ago

I deplore you, NEVER use this company. The sales manager is extremely rude, cold and robotic. THEY WILL MAKE EVERY ATTEMPT TO KEEP YOUR DEPOSIT...PLEASE BEWARE!!! HORRIBLE HORRIBLE Company. Taking advantage of people in the middle of a pandemic. Despicable, fleecing company!!??

Maria Linggi

3 years ago

Kimberly Smiley did a great job explaining the options for our closet.
She was awesome. Installers were fabulous as well.

Liane Kerkman

a year ago

Our closet looks great now. It’s a narrow walk in and the shelves that they designed open up the space. Everything fits without being cluttered. Looks great!

DC Hosey

3 years ago

My designer Kelly did a fantastic job on my new closet. I'm very happy and would definitely recommend Closets by Design to anyone who needs an organized closet.

rob watts

a year ago

My closets look great. The installers were great and they cleaned up afterward. Well worth the money.......

Steve Liew

3 months ago

Very pleased with the value and quality. Punctual. Zero problems

Milka Shlemon

2 years ago

I’m way to angry with this company to write anything right now. I will definitely come back with details. But if you are planning to get anything done don’t. I never express anything like this ever. Very very very very bad service. Once you pay they don’t care about anything. Even now I was looking on the reviews they only responded to the good reviews not to bad one. I will definitely come with every details.

Melissa Wilcox

11 months ago

The guys worked really hard, our floor was sloped so I know it was a huge challenge, but they found a solution and it turned out great.

Genny Casanova

a month ago

Excellent service, friendly, polite, professional and great work

Ryan Ney

a year ago

My closets came out great! The guys were on time, clean, and very polite. Couldn’t be any happier with the service

Matthew Hodge

3 years ago

Overpriced, confusing misleading paperwork, when i asked if I could go over the work performed and the agreement they refused and attempted to place a lien on my house in an attempt to secure final payment. Then a letter from their attorney threatening legal action. Treating me like a deadbeat. Really? I'm submitting a complaint with the Arizona Attorney Generals office.

Seiba Issifu

a year ago

Jacob and Christian installed our closet system. They did an amazing job, were informative, friendly, and professional!

Scott Lovely

3 years ago

We love our closet. It feels good to walk in and see everything organized and having it's place. The process was simple and the design is great.

Margi Lillegard

4 years ago

The design process was great...got it all configured in one visit. Installation was great, once they got the top team on the job.

John Maketa

3 years ago

The closest came out awesome, the installer was great, cared about the work and left the job cleaner then he found it. Would highly recommend them and will absolutely use them again

Robert H. Parent

4 years ago

Tony and Troy did an excellent installation and were able to make the necessary minor adjustments. Their friendliness and competence is appreciated.

Mike Swanigan

11 months ago

Excellent work. I would definitely use Closets by Design again. Great value!

Zoe Rudnicki

2 years ago

TARRON AND SERGIO WERE AMAZING TO WATCH. THEY REPLACED A SECTION OF GARAGE CABINETS FOR ME; THEY WORKED AS A TEAM, EACH ANTICIPATING THE OTHER’S NEXT MOVE.

THEY WERE DILIGENT, RESPECTFUL AND MADE SURE EVERYTHING WAS DONE TO MY SATISFACTION.

CLOSETS BY DESIGN HAS DONE NUMEROUS PROJECTS FOR ME OVER THE YEARS, INCLUDING A CUSTOM DESK FOR/MY OFFICE, TWO CLOSETS, SHELVES IN A BEDROOM AND ABOUT 16’ OF GARAGE CABINETS. I HIGHLY RECOMMEND THEM,

ZOE R
SCOTTSDALE

Kehinde Lawal

3 years ago

Very poor customer service the installation was wrong glthey failed to work with me . I was threatened with court because I refused to pay for what was not installed the crown molding was no longer necessary but they refused to adjust and credit me.very bad experience will not recommend this company good product but very bad Insensitive and rude staff for the amount of money spent it should better.

Wendy Johnson

a year ago

It has been over a month, no response on when and if Damage pieces are going to be fixed

Michael Trocino

2 years ago

Closet re-design

Terron did a fantastic job - he was efficient and conscientious - got the job done and everything looks FANTASTIC

Charles Toye

6 months ago

From beginning to end, they did exactly what was promised.

Asma Nasir

a year ago

Chris did a wonderful job and finished the work in 2 hours flat I was impressed with his work.

Sara Harris

6 months ago

Quality craftsmanship makes my closet look great.

Serina Terrill

4 years ago

My custom closet turned out better than I expected! Erica was excellent at designing my space.

Libby Miller

8 months ago

Poor communication and terrible experience. I do not recommend this company.

Raul Carbajal

3 years ago

Everything went smoothly, staff did awesome joe designing our closet and it came out great!!

Mayra Gonzalez

2 years ago

Had a linen closet designed by them. Very happy with the job

Sandra Smelcer

2 years ago

Had a bad experience but in the end they did cancel the remaining payment and gave us the opportunity to move on.

Justin Tomlin

3 years ago

I am a very difficult consumer and rarely leave a review. But this was one of the best experiences I have had with a company.

Glen Miller

9 months ago

Employees are not paid what's owed.

Pete Dowell

a year ago

Excellent service thax for sending terron

Laleh Peters

a year ago

Great , professional service !

Robert Cohen

a year ago

What an amazing company to work for!!

William Schaefer

2 years ago

Terrible

Christian Barnabas

3 years ago

(Translated by Google) rude to mexicans

(Original)
Rude to mexicanos

Darrell Cooper

2 years ago

Bro F16

a year ago

Betty B

a year ago

Damone Simms

a year ago

Lorene Fink

a year ago

Alexis Peralta

a year ago

Cheri Boyd

3 years ago

Sara Olmedo

2 years ago

peri wolf

a year ago

Vivek Kapur

a year ago

Kimberly Jaurigue

5 months ago

Mike - Dale Bovey

a year ago

Kevin Dewey

a year ago

Dee Lucero

7 months ago

shawn valandra

3 weeks ago

Asmita Ray

2 years ago

Asaf Phoenix report

2 years ago

Chelsi Sinkhorn

8 months ago

Daniel Schell

2 years ago

Louise Trager

11 months ago

Michael Joyce

5 months ago

JL Jenks

a year ago

Sarah Wong

2 years ago

Byron Cooper

9 months ago

Marc Cohen

11 months ago

Barbara M

a year ago

Lara Fuentes

4 years ago

Ryan Scott

a year ago

Hengoo Najafi

a year ago

DonnaJean Amstadt

11 months ago

Eric Reynolds

a year ago

Sharon Dallman

3 years ago

Krissy K

5 months ago

Jesus Antonio Pizarro Uribe

7 months ago

Roberta Black

6 months ago

Eliana Thomas

4 years ago

Rene Espinosa

2 years ago

Jodie Fish

2 years ago

Wendy Jellies

3 years ago

Randy Baker

a year ago

Shawn Hartenstein

2 years ago

Steve G

2 years ago

Lauren Kirson

5 months ago

Alexis Gerace

5 years ago

Lottie Mckinney

2 years ago

Gucci Sumwut

5 years ago

Tom Gonzalez

a year ago

Mandy Fisher

3 years ago

Regina Walker

2 years ago

Suzanne

7 months ago

Associated Podiatrists

8 months ago

Ben Vargas

2 years ago

Jamas Wickes

4 years ago

Closets by Design - Phoenix