Best Flextile in Phoenix AZ
Cabinet
Designing the closets were easy, the designer was nice and friendly. It wasn't until the execution that the nightmare began.
How the design was set up, two weeks before our install we were told our hampers couldn't be designed. We went back and forth, I asked for options and kept being told no, until I said I want to remove the hampers and because this is their fault I wont pay for a change order. All of a sudden there was a solution. Red Flag Number One.
Install day had come. I waited around all day, in the last 30 minutes the install manager called me saying the crew was running an hour behing. He also shared that the crew ran out of materials, and left stuff at the door.Then an hour after their expected arrival, I received a phone call saying the truck broke down. This seemed too coincidental.
We rescheduled, and the sales manager had called to apologize and compensated us a valet rod. She was empathetic, and I had appreciated that.
Install day two arrived, the two men arrived and started to work away. It was a large job, and they had arrived at 4pm, they didnt leave until 8:30 at night. We left them to do their job. When ripping out the old closets they didnt take their time and drywall work is needed, there were sloppy things done. Like the cuts were too short, they took caulk and wiped it on our cabinets, drawer was dented. They also installed stark white trim, with our almond paneling, our handles were wrong and then they said it wasn't their fault that's what they received.Red Flag Two. We refused to pay the rest of the money, even though they tried to bully us into paying something.
That night I sent a detailed email to the sales manager explaining our concerns and how disappointed we were. We scheduled for a time that could come back and fix everything.we waited 3 more weeks for the rest of the product to come in. We finally get a call for our scheduled fix. Then right after getting the reschedule call, I get a separate call saying all my items were not in yet. It has been evident from multiple interactions their team never communicated with one another and was extremely silo. Red Flag Three
The fix it day came, and the person did an extremely lazy job. For example, instead of fixing the dent he put colored caulk over the hole. It rubbed right off. He also didnt fix everything he had to do.Red Flag Four
We kept refusing to pay until everything was fixed, so we called again. At this point my husband was tired, and called to say he wanted a discount at this point the sales manager started to say they were making good faith efforts and technically the designer never had the type of handles in the contract (if they realized the contract was not complete why didnt they reach out?). Red Flag Five
They came back for a third time, and fixed everything. What was frustrating is they never sent a supervisor, there were no apologies, I just felt like a paycheck for them. There were multiple red flags, and I wanted to share my experience so you didnt experience the same.
phoenix.closetsbydesign.com
How the design was set up, two weeks before our install we were told our hampers couldn't be designed. We went back and forth, I asked for options and kept being told no, until I said I want to remove the hampers and because this is their fault I wont pay for a change order. All of a sudden there was a solution. Red Flag Number One.
Install day had come. I waited around all day, in the last 30 minutes the install manager called me saying the crew was running an hour behing. He also shared that the crew ran out of materials, and left stuff at the door.Then an hour after their expected arrival, I received a phone call saying the truck broke down. This seemed too coincidental.
We rescheduled, and the sales manager had called to apologize and compensated us a valet rod. She was empathetic, and I had appreciated that.
Install day two arrived, the two men arrived and started to work away. It was a large job, and they had arrived at 4pm, they didnt leave until 8:30 at night. We left them to do their job. When ripping out the old closets they didnt take their time and drywall work is needed, there were sloppy things done. Like the cuts were too short, they took caulk and wiped it on our cabinets, drawer was dented. They also installed stark white trim, with our almond paneling, our handles were wrong and then they said it wasn't their fault that's what they received.Red Flag Two. We refused to pay the rest of the money, even though they tried to bully us into paying something.
That night I sent a detailed email to the sales manager explaining our concerns and how disappointed we were. We scheduled for a time that could come back and fix everything.we waited 3 more weeks for the rest of the product to come in. We finally get a call for our scheduled fix. Then right after getting the reschedule call, I get a separate call saying all my items were not in yet. It has been evident from multiple interactions their team never communicated with one another and was extremely silo. Red Flag Three
The fix it day came, and the person did an extremely lazy job. For example, instead of fixing the dent he put colored caulk over the hole. It rubbed right off. He also didnt fix everything he had to do.Red Flag Four
We kept refusing to pay until everything was fixed, so we called again. At this point my husband was tired, and called to say he wanted a discount at this point the sales manager started to say they were making good faith efforts and technically the designer never had the type of handles in the contract (if they realized the contract was not complete why didnt they reach out?). Red Flag Five
They came back for a third time, and fixed everything. What was frustrating is they never sent a supervisor, there were no apologies, I just felt like a paycheck for them. There were multiple red flags, and I wanted to share my experience so you didnt experience the same.
3411 E Harbour Dr, Phoenix, AZ 85034