Best Custom Construction Projects in Phoenix AZ

We used this company years ago for garage cabinets and had a fabulous experience. When it came time to do our closet, we knew we wanted to use them. The designer was able to come out and get our design to us very quickly. However, when I wanted to change things or had a question, communication was awful. I would have to follow up several times to get a response. It was super frustrating. Fast forward to our install, at first glance, our closet turned out great. But upon closer inspection, there were tons if little dings and areas where the finish was chippped. We decided to let it go. A week or so later I was sitting on the floor painting baseboards and noticed a gigantic damaged area- it could not be seen unless you are on the ground. The installers HAD to have known this was damaged and chose to install it anyways. They assumed we would never notice. For a $7000+ closet, this is unacceptable. In order to fix this, an entire wall of the closet will need to be removed- I will have to take a day off work, take everything out of my closet again, and clean up the sawdust mess again. The closet goes all the way up to the ceiling, so the ceiling drywall would inevitably get dinged up and need drywall repairs and paint touch ups, etc. In other words, this is not an easy fix. I am SO mad that their installers felt it was acceptable to install damaged pieces. But, the lack of customer service is even more frustrating. I don’t want the closet redone, but feel that they owe me a portion of my money back. Their customer service department refuses to discuss this with me despite multiple calls to them. I do not recommend this company unless you’re ok with getting a damaged $7000 product.