Best Portavac in Phoenix AZ

THEY USED TO BE SO GOOD!!!! but have gone WAY downhill .....FAST... Been with them a long time mostly due to me trying to be understanding. but I've been having issues and they raised their prices twice last year. been trying to call about my issues for a week and a half! but nobody answers and they don't return messages. The technicians don't seem to check the equipment they install at all!! I'm now staring at what is my 2nd bad salt cell in a few years but again i can't get them to answer the phone to help. (which i shouldnt have to do anyways the techs should be checking that) $110 bucks for a tech to come out for 90 seconds twice a month is not competitive in this market... for a few dollars more i can get a better company to come out every week and not only balance but sweep and empty baskets (which poolman does not do for $110) but i would have to speak to someone to cancel and again they don't answer phones! finally today i got someone in their commercial dept to pick up the phone (im not a commercial client but was just randomly hitting phone options looking for a human) and they are sending someone out to look at the salt cell... we'll see what he says but most likely going to cancel unless they pull off a miracle.

Edit: if you think my frustration is only due to the complete lack of value in your current pricing then you didn’t read my post

Edit2: also daily amazing that they haven’t answered their phone in over a week but can reply to a Google review in like 10 minutes. ?