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Originally hired them for carpet cleaning and house cleaning. There house cleaning is not strong. Employees are not happy working for them and it shows. Owner followed up with me about the service and I told them the truth and sent pictures of the quality. The female owner apologized and sent another cleaner out free of charge. I was impressed and hired them again months later. They never showed up and when I called to ask where they were he said he showed up and no one was there. I had a full house of people all day and never heard the door ring. I asked them what door they went to because we do have a large property and a guest house and the male responded rude and said it was the second time I didn’t answer wich wasn’t true. I’m not sure if he confused me with someone else but his behavior on the phone tuned me off enough to not use them anymore. Carpet companies are almost all the same in quality of the cleaning and price so the employees are really what make the difference and this company is lacking in quality customer service. I tried giving them chances but it’s clear there employees are not happy and they run a messy business. I hoped on Craigslist and got another cleaner the next morning who arrived 8am sharp on a Saturday $10 less than them.
www.valleysbestcleaners.com
Phoenix, AZ