Best New Water Heaters Installed in Phoenix AZ

Awful and I mean AWFUL customer service. I tried leaving a negative review directly on their website and it magically disappeared without being posted even though it confirmed the review was submitted successfully, so if that tells you anything. To summarize we had an amazing tech but experienced numerous issues with floaters on busy weeks or when our tech was not working his usual schedule. We have 3 large dogs and keep the gate locked. I only unlock the gate before the tech comes and make sure the dogs are inside until after they leave. We got switched to a new tech about 2 months ago that would show up extremely early. We asked if we could receive a later service time as I didn't want to have to get up at 5 am to go unlock the gate. I've had nothing but problems since the tech change and they never answer their phones. It goes immediately to voicemail and I was even informed that is purposefully, they said they only return messages and don't answer live calls. I've left numerous messages and sent multiple emails to a prior customer service rep that I had worked with previously and have failed to get any type of return call. Also the most ridiculous part is they try to blame us for keeping our gate locked and not giving them a key to our gate so they can come and go as they please. I'm sorry but for a dog owner that just doesn't work. Maybe if you don't have dogs and don't care if the techs come at a reasonable hour on a consistent schedule vs just showing up whenever they please on any given day without prior notice, and don't care for timely customer service, then this might be the company for you.