Best Heat Pump Water Heaters in Phoenix AZ

Poolman purchased the contracts of our previous company. We have our own salt system. A couple of months after Poolman started servicing our pool, a major component failed, and they charged us $800 to replace it. The next month another major part failed, and they said our best option was to replace the whole thing for $1400. We were going to do it, because, heck the system IS 20 years old...but wait...didn't I see something on their website once??....OH YEAH...they install their own salt systems FREE when you are a monthly paying customer!!! So why did I pay for that $800 part??? And why were they going to charge me $1400? When I brought this to their attention, I didn't even get an apology...which honestly was the last straw. Our pool hadn't been looking clean anyway; I had just been lazy about trying to find someone else. And when I did...we were 200 LBS...yes 200 LBS low on Chlorine...so what exactly had they been doing with our pool Jan-April??? And here is the last kicker...I have been trying to cancel for months, and they say...you can't cancel by email...well, they have a voicemail that says because of COVID they are short staffed so please email... and I am getting past due notices... So here I am. Hoping they will see this and know I am dead serious. This is ridiculous. I hope others don't pay for their equipment and are watching their chemicals. They were clearly not testing my water and treating it weekly with what it needed. And rather than me paying them, frankly, they should have apologized and repaid me $800 for that part they install for free for all of their other customers...then we would still be doing business with them, and they wouldn't have this 1 star review...