Best Handbag Cleaning in Phoenix AZ

Upon pick up, I was presented w a blanket that was not mine, although the receipt had my name and information in it in the bag w the wrong blanket. I informed the nice girl who was helping me and she called her supervisor who informed her that my blanket had to be re-laundered since “something” had been spilled on it? She then said that it would be ready tomorrow (this is already after a week or more since I dropped off my blanket), and that I should come back then. The polite girl gave me a 20% discount for the mix up once I expressed my concern. When I returned 2 or 3 days later, there was still confusion from the same nice girl when I presented both receipts for pick up, she remembered what blanket I was picking up , and went around searching for the blanket. She pulled it out of some bin behind the counter and it was not in a laundry bag nor really folded up. She then put it in a bag w my assistance. I expressed my concern that I wasn’t sure that it had been properly laundered and this whole ordeal had been quite strange. She offered an additional small discount. I was just happy to have my husbands favorite blanket back in one piece, so I paid the $15 and left. While I was waiting for them to find the blanket, I overheard another customer expressing concern over lost and miscounted garments and that this had happened before. I guess I am not the only one that has experienced this confusion and lack of quality service. Bummer!