Best Frequent Cleaning in Phoenix AZ

Great staff that is always on time, I've had other house cleaners show up late or say they're not available at all many times in the past. They do a thorough job and have great customer service.

We had an amazing experience with Premium Custodian Services. They have been instrumental in assisting us with all of our cleaning needs. They are very responsive when it comes to providing emergency needs and quick at responding to services in general. They have a great friendly customer service. Elizabeth is always a delightful person to talk to.

We had used this company for over a year. Having the same team for most of the time with newbies in and out. There were many issues with the company, but the biggest issue was their respect for our home and us.

The staff is completely careless when it comes to cleaning our home. More recently and why we decided to end services was a lack of common sense in addition to respect for our home. One of the staff members unplugged a refrigerator in our gym. I didn't realize the refrigerator was unplugged until the next day. When I mentioned this to the company they said that their employees stated they never touched that fridge. Thankfully we have an in home camera which caught one of their employees unplugging the fridge to plug in a vacuum. There are two outlets and one wasn't being used. There was absolutely no reason for them to unplug the fridge.

We have a custom bedroom lamp that they broke and never mentioned to us. During an overview on their way out I noticed the shade wasn't looking right when I looked into the master bedroom. One of the cleaning ladies had applied so much pressure to the top of the lamp, that it broke the metal support connector around the lamp. Not only did they break the lamp, they were leaving and didn't notify us that they had broken the lamp.

Based on previous instances, they probably would have said that they didn't break the lamp. Another occasion the ladies used their vacuum and broke off one of the plugs and left it in our outlet. When I mentioned this to the company office manager, she said it wasn't them.

There are only two people who live in our household, my husband and I. We have a strong attention to detail and an eminent care for our home. There are also communication issues with the staff. The leader and the main point of communication while they are onsite cleaning, doesn't have strong English communication skills. Which lead to other issues as well.

I personally feel that some of the issues were a direct result of their staff being overbooked or having another appointment right after ours, which resulted in rush jobs.

As a business owner, if my customers had experienced any of these issues, I would have personally reached out to them to correct these issues immediately and would have also provided immediate training and/or a revised assessment of my current staff. To this day, we have never heard from the business owner. All in all, it shows they don’t value our business and never made an effort to correct these issues in a professional manner.

Horrible. They are a franchise service and don't stand behind the people they assign to you. Made all kinds of promises until I signed up. Cleaning consists of dusting and vacuuming. If you want more than that, look elsewhere.