Best Drain Cleaning in Phoenix AZ
Edit to owners response: don’t worry, I cancelled my service with you and you will never get another dime of my money. I will also refer everyone I know elsewhere. I have been a Poolman customer for over 4 years. Waylon bennett set me up for service and was fantastic. Any time I ever had any issues I could email Waylon and he would take care of me. It was the best customer service I could have asked for. Ever since Waylon left your company, my customer service has completely disappeared. You raised my rates from 56.00 a month up to $125 without ANY communication. When you try to call in, it takes HOURS to get in touch with someone. Voicemails go unanswered and it's just turned into a terrible company. The final straw for me was when you started charging me a fuel surcharge for your vehicles. Customers who pay a monthly fee for their pools to be cleaned should not be paying for your vehicle's gas. I called and left a voicemail and someone called me back two days later saying they could not waive this fee. I asked a manager to call me back and clearly stated that I would cancel my service if nobody calls me back...Guess what, nobody called me back. Management showed me how much they care about my business. I called today and sadly cancelled my service and will give my money to someone who cares. I was also informed there will be a new charge of 3% on credit cards moving forward. You still have a couple weeks to save me as a customer but I will not pay for your gas and I will not pay a credit card fee. The customer service has been atrocious since Waylon left.
www.poolman.com
2939 W Culver St, Phoenix, AZ 85009