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So we decided to find a new pool maintenance company. My neighbor uses Poolman and he said he is satisfied with them, and that is great. And I trust his judgment. We haven't used them yet, nor will we. I called them 10 days ago to request an estimate for our pool maintenance. They arranged it so that Cameron would come today, June 10 between 8 and 9 a.m. At 8:30 I get a call from them telling me Cameron's schedule is really booked and he won't be able to come out today because he has to take his daughter to swimming lessons???? Really????? You didn't know this back when you were scheduling? Asked if they could come tomorrow, and I said yes as long as it is the same time frame. They said he would call when he can get here and give us an ETA. After the call I decided I didn't like that. First it irritated me that Cameron suddenly had this appt for his daughter's swim lessons. Then I was not confident by the call that he would show up between 8 and 9. So I called the company to cancel Cameron, or anyone for that matter. When I got the message it said I was #4 in the queue. I waited 20 minutes and then the message came on to say I am sorry due to high call volume we cannot take your call. How did it go from #4 to such high call volume? So I called again and went to X127 which is Rebbecca Marro. (the name and extension my neighbor initially gave me). I called her once before and got no answer. I called her this time, she didn't answer....no surprise there. Got her VM. left her a message to make sure they don't come tomorrow. I will find another company. While I am glad that my next door neighbor has had good experience, I will not use this company.

OH Another thing. There were two different times (that we know of) on Thursdays over the last few months where a pool guy came through our gate, and came around to clean the pool. The first time I didn't recognize him asked who he was and he looked at me like I had two heads. He said he was there to clean the pool. I asked him what company he is with and he said Poolman. I told him he wanted the house next door and he said the GPS brought him here. I said your GPS should have taken you next door. The last time it happened, which was just a couple weeks back we were having our back patio renovated and our pool resurfaced and retiled. The pool was empty of course. Around the corner comes another guy, from Poolman. Had to tell him the same thing. I wonder how many times we weren't home that our pool got cleaned and our neighbor's didn't. I did let my neighbor know it happened so he could be on the lookout.

This is NO WAY to attract new business. HORRIBLE!