Best Commercial Interior in Phoenix AZ

Randy and crew did a few painting project inside and outside of my home thanksgiving week - one of which was painting my pool deck. I noticed 4/1, just five months later, that several areas on the deck where the paint had chipped off and the old paint color was showing. I sent a photo too Randy who on two separate occasions said he would come take a look. Ive reached out several times and 3 weeks later, not fixed and now not responding. Originally did a great job but doesn't stand behind his work so - only gets 2 stars from me

We messaged a few painters and decided to book J&M. They scheduled us for 7:00am and around 8:45 I called the office to see where they were, as I took off the morning from work. They ended up calling us back stating they’d be over around 11:30, so I had to call into work for the entire day. I just think it’s unprofessional and inconsiderate, to not even let us know until we call to check in two hours later. They ended up showing up to paint at 12:20, however when they arrived they asked us for the paint and when we told them that we had already told the owner what paint THEY needed to use, they had to then leave and go buy the paint. They did apologize and told me that “Jim told us you’d have the paint here ready for us”. They also asked about some holes in the wall, which were already previously shown to the person at J&M who gave us the in-person estimate, and said they didn’t have everything to fix those either. They ended up leaving, and said they’d call their boss.

Meanwhile I called the office of J&M and left a voicemail, to cancel the job. Obviously I don’t want to pay someone who has COST me a days work due to unprofessionalism. Because they didn’t answer, I emailed Jim letting him know that I don’t need them to come back. Instead of calling and apologizing, he responded to my email stating that “his team never buys paint before a job, because sometimes customers change their mind”- which is iron ice becomes the painters told us that Jim specifically told them that we already the paint here for them. I just don’t like when someone lies, rather than apologizing and accepting the responsibility.

And while I did call 3 times and leave a voicemail and email Jim’s office, they still sent the guys back to paint. I did end up allowing the two guys to paint the wall, since it wasn’t their fault that the company is so disorganized. I did feel bad because I was rude to them, but obviously it was an inconvenient experience, costing me my work for the day, and wasting my time. So my 7am paint job was finally done at 3pm.

In addition to this, they threw their equipment and paint items all over a very expensive rug, and didn’t wear any booties or cover the room completely, to protect our items, which I think is odd. Luckily nothing was ruined.

The paint job ended up being horrendous. When they sent me the invoice, I sent them photo of the paint job and they literally responded saying how bad it did look. They sent someone here to reprint a week later. The guy painted but it still didn’t look good becomes of how horrible the first job was done. So he later asked if he could buy a different brand paint becomes its heavier. He reported with the paint he preferred and it looked better. BUT while they were cleaning up, they hit our white wall with the black paint and it smeared everywhere. The painter asked if we had the white paint and I told him we had extra paint in the garage but want sure which one was the white paint for that wall. Rather than spot testing it, he slathered it on, and once it dries realized that it wasn’t the right color.

So now we do have put original requested wall painted, b now we also have another wall, that now needs to be entirely repainted and fixed. At the point we’re over this company and would be better off fixing their paint job ourselves.

And we still have to pay for this issue.

Not in a million years would I recommend this company.

Estimator Sean Zackery came out and was professional and honest. He had a very personable approach and was a pleasure talking to. He did not try to sell anything extra and listened to our needs and expectations. We decided to choose Arizona Painting company for our exterior painting project and we will update this review to reflect on how the job process and completion went.

Update 9-10-2021

Job process was great, the project manager communicated the process clearly with a start and job completion time frame. The painting crew were professional and very hard working with a high attention to detail throughout the whole job. The job was actually completed a day ahead of schedule which was nice. It was overall a nice experience with an outstanding end result. We’ve gotten a lot of great compliments on how nice the paint job looks. We will definitely will be referring Arizona Painting Company to anyone looking for a professional painters.

Mike and his AMAZING crew at Titan completed my condo complex and I couldn't have asked for a better company and crew! They were on time everyday and worked very hard to get it done within the time frame. Very friendly crew and always asked questions and followed up to ensure everything was getting done right. I highly recommend Titan!!