Best Residential And Commercial Painting in Phoenix AZ

(Translated by Google) IR castro painting are very professional recommended at ? do not hesitate to call them

(Original)
IR castro painting son muy profesionales recomendados al ? no duden en llamarlos

The painters were extremely efficient and professional. There was a delay on the first day and painting couldn't start on time but life happens, honestly I wouldn't have been as impressed if everything went right as planned.

Even with the first day being a complete loss the painters showed up and still finished ahead of schedule. Even though no painting could happen on day one they still ensured they had everything they needed and got started early on day 2. I had another contractor show up for unrelated work unexpectedly. The CertaPro Painters also handled that small delay professionally. I work in quality assurance so I'm hard to please and I expected to find corners that were cut to explain how quickly the work got done but I could not find any. The job was not only done quickly but it was also done completely and without any mistakes. I did not expect to be as happy as I was with the work that was done but I am over the moon happy.

We recently purchased a new home in north Phoenix and wanted to have the interior and exterior painted prior to moving in. After asking for referrals and conducting internet research, we settled on a handful of contractors to request bids from. We ended up hiring Tru-Line Painting for the job. Tru-Line came highly recommended by a couple of our neighbors and had favorable on-line reviews. Tru-Line exceeded our expectations in terms of quality, price and customer service. The owner of TruLine, Randy Truselo, was hands on throughout the entire project – from providing us a detailed bid through the final walk through. We highly recommend Randy and his crew for any interior or exterior painting needs you have for your home or business.

We messaged a few painters and decided to book J&M. They scheduled us for 7:00am and around 8:45 I called the office to see where they were, as I took off the morning from work. They ended up calling us back stating they’d be over around 11:30, so I had to call into work for the entire day. I just think it’s unprofessional and inconsiderate, to not even let us know until we call to check in two hours later. They ended up showing up to paint at 12:20, however when they arrived they asked us for the paint and when we told them that we had already told the owner what paint THEY needed to use, they had to then leave and go buy the paint. They did apologize and told me that “Jim told us you’d have the paint here ready for us”. They also asked about some holes in the wall, which were already previously shown to the person at J&M who gave us the in-person estimate, and said they didn’t have everything to fix those either. They ended up leaving, and said they’d call their boss.

Meanwhile I called the office of J&M and left a voicemail, to cancel the job. Obviously I don’t want to pay someone who has COST me a days work due to unprofessionalism. Because they didn’t answer, I emailed Jim letting him know that I don’t need them to come back. Instead of calling and apologizing, he responded to my email stating that “his team never buys paint before a job, because sometimes customers change their mind”- which is iron ice becomes the painters told us that Jim specifically told them that we already the paint here for them. I just don’t like when someone lies, rather than apologizing and accepting the responsibility.

And while I did call 3 times and leave a voicemail and email Jim’s office, they still sent the guys back to paint. I did end up allowing the two guys to paint the wall, since it wasn’t their fault that the company is so disorganized. I did feel bad because I was rude to them, but obviously it was an inconvenient experience, costing me my work for the day, and wasting my time. So my 7am paint job was finally done at 3pm.

In addition to this, they threw their equipment and paint items all over a very expensive rug, and didn’t wear any booties or cover the room completely, to protect our items, which I think is odd. Luckily nothing was ruined.

The paint job ended up being horrendous. When they sent me the invoice, I sent them photo of the paint job and they literally responded saying how bad it did look. They sent someone here to reprint a week later. The guy painted but it still didn’t look good becomes of how horrible the first job was done. So he later asked if he could buy a different brand paint becomes its heavier. He reported with the paint he preferred and it looked better. BUT while they were cleaning up, they hit our white wall with the black paint and it smeared everywhere. The painter asked if we had the white paint and I told him we had extra paint in the garage but want sure which one was the white paint for that wall. Rather than spot testing it, he slathered it on, and once it dries realized that it wasn’t the right color.

So now we do have put original requested wall painted, b now we also have another wall, that now needs to be entirely repainted and fixed. At the point we’re over this company and would be better off fixing their paint job ourselves.

And we still have to pay for this issue.

Not in a million years would I recommend this company.

I would recommend them to anyone! The ONLY things that I didn't LOVE about the work they did on painting the entire inside of my home is that I was told it would be completed a day sooner than it was. Also, there was some confusion regarding the colors chosen, with one color less provided, until that was clarified and the gentleman who gave me the estimate (and it WAS an estimate) spoke clearly in English and was easy to understand but I can't say the same about the workers or foreman, on the job - which made it hard to communicate needs or concerns. It DOES look absolutely beautiful and perfect and it ended up being done exactly as we hoped. They were also very trustworthy, which is critical. We actually left for several days, with them having access into and out of the home and nothing was missing. We couldn't be happier with the completed job!

Mike and his AMAZING crew at Titan completed my condo complex and I couldn't have asked for a better company and crew! They were on time everyday and worked very hard to get it done within the time frame. Very friendly crew and always asked questions and followed up to ensure everything was getting done right. I highly recommend Titan!!