Best in Phoenix AZ

We messaged a few painters and decided to book J&M. They scheduled us for 7:00am and around 8:45 I called the office to see where they were, as I took off the morning from work. They ended up calling us back stating they’d be over around 11:30, so I had to call into work for the entire day. I just think it’s unprofessional and inconsiderate, to not even let us know until we call to check in two hours later. They ended up showing up to paint at 12:20, however when they arrived they asked us for the paint and when we told them that we had already told the owner what paint THEY needed to use, they had to then leave and go buy the paint. They did apologize and told me that “Jim told us you’d have the paint here ready for us”. They also asked about some holes in the wall, which were already previously shown to the person at J&M who gave us the in-person estimate, and said they didn’t have everything to fix those either. They ended up leaving, and said they’d call their boss.

Meanwhile I called the office of J&M and left a voicemail, to cancel the job. Obviously I don’t want to pay someone who has COST me a days work due to unprofessionalism. Because they didn’t answer, I emailed Jim letting him know that I don’t need them to come back. Instead of calling and apologizing, he responded to my email stating that “his team never buys paint before a job, because sometimes customers change their mind”- which is iron ice becomes the painters told us that Jim specifically told them that we already the paint here for them. I just don’t like when someone lies, rather than apologizing and accepting the responsibility.

And while I did call 3 times and leave a voicemail and email Jim’s office, they still sent the guys back to paint. I did end up allowing the two guys to paint the wall, since it wasn’t their fault that the company is so disorganized. I did feel bad because I was rude to them, but obviously it was an inconvenient experience, costing me my work for the day, and wasting my time. So my 7am paint job was finally done at 3pm.

In addition to this, they threw their equipment and paint items all over a very expensive rug, and didn’t wear any booties or cover the room completely, to protect our items, which I think is odd. Luckily nothing was ruined.

The paint job ended up being horrendous. When they sent me the invoice, I sent them photo of the paint job and they literally responded saying how bad it did look. They sent someone here to reprint a week later. The guy painted but it still didn’t look good becomes of how horrible the first job was done. So he later asked if he could buy a different brand paint becomes its heavier. He reported with the paint he preferred and it looked better. BUT while they were cleaning up, they hit our white wall with the black paint and it smeared everywhere. The painter asked if we had the white paint and I told him we had extra paint in the garage but want sure which one was the white paint for that wall. Rather than spot testing it, he slathered it on, and once it dries realized that it wasn’t the right color.

So now we do have put original requested wall painted, b now we also have another wall, that now needs to be entirely repainted and fixed. At the point we’re over this company and would be better off fixing their paint job ourselves.

And we still have to pay for this issue.

Not in a million years would I recommend this company.

We used Arizona Painting Company for our exterior painting job and are glad we did. Daniel Soto and his team skillfully did an excellent job and painted the entire house in three days, as well as stucco repair and spackle replacement on the patio and front entrance ceilings. Jamie did the estimate, Amber with scheduling/paint choices, and Jay oversaw the project. Everyone in the office was helpful on any questions throughout. The job was done with high quality and very clean. From start to finish it was a smooth process and efficient. Highly recommend!

Mike and his AMAZING crew at Titan completed my condo complex and I couldn't have asked for a better company and crew! They were on time everyday and worked very hard to get it done within the time frame. Very friendly crew and always asked questions and followed up to ensure everything was getting done right. I highly recommend Titan!!

Edit review
1.0 star rating 4/20/2016
SCAM ALERT . It's been almost a month, David charged my visa card for the job he was supposed to do, but nothing has been done. Still waiting for him to finish up the painting he started 3 weeks ago. Lots of promises to show up, and things just keep dragging on and getting nowhere. I cancelled my Visa card and I will not pay him. I need to hire another painter and start from scratch again. This is a major issue because the house was supposed to go on the market to be sold, but nothing has happened because of David's unprofessional behavior. Besides the aggravation, I am loosing a lot of money not being able to sell. I have to replace all the locks because he disappeared with the keys and won't return any calls or texts. I have phone, pictures, and text records proving all of the above. DO NOT HIRE THIS COMPANY!!!!!