Best Wood Installer in Phoenix AZ

We had our tile done by AZ Floors and had major problems with the installation.

We had to beg Robert to fix it. They fought us every step of the way and still only fixed a fraction of the dozens of hollow-spot tiles, despite Robert’s promise to “make it right”. He personally guaranteed we would never have any cracks and offered a “lifetime warranty”.

I called recently to ask them to repair a broken tile and was informed that there's no such thing as a lifetime warranty and was denied help.

Cool thanks.

I can’t speak for other customers, but our experience has been a nightmare.

John and his crew had the entire floor plan installed a day before moving.

Faster than expected install and the install-quality came out perfect. Highly recommend Alliance. IMO, best home floor installer in Phoenix - hands down.

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

These guys are great! Ali helped us pick out the perfect tile for our spare bathroom shower and was able to get us scheduled quickly and the work was done in less than 3 days. A breeze to work with start to finish and the shower looks great!

Adriatic Flooring is in one word, AWSOME!! Dennis and his dad are by far the best floor installers I have ever used and I have owned many homes and had many floors installed. From the estimate to the install they were very professional. The price was exactly what the estimate was and the products they use are top quality. After they removed the old flooring they took moisture readings and checked the floor to make sure it was level. One spot was uneven so they fixed that prior to installing the new floor. They showed up on time, cleaned up when they were done and answered any question I had. I plan to use Adriatic Flooring again for our bathroom remodel. If you are considering new floors you owe it to yourself to give Adriatic Flooring a call.