Best Wood Resurfacing in Phoenix AZ

A very shocking update to my prior post.... I discovered just hours ago that Urban Customs has decided to STEAL my original deposit of several thousand dollars. Yes... STEAL. Keep in mind, no actual flooring was installed as detailed in my main review, due to Heath changing his mind about refinishing my hardwood floors spontaneously. Apparently he does not want other customers to read my in-depth review of what happened, and Heath is holding my deposit money for RANSOM (which he previously promised to return). He has stated that he will only return it if I take down the truthful, albeit quite negative, reviews I have posted AND sign some mystery document, which is very very suspicious and shady.

While I am not in a position to lose thousands of dollars, it is more important to make this valuable information available to others in the greater Phoenix area so they can avoid having to deal with this absolutely criminal behavior that Heath and Rachel at Urban Customs engage in. I want everyone to be aware that this is the type of business they run, and any cent you may decide to pay them, you may never see again, nor will you necessarily get the services you think you are paying for.

I will be taking them to small claims court following this unbelievable experience, as well as other protective measures to ensure they cannot continue to cheat, threaten, and rip off others.

Vinny and his team are amazing! They came last Friday to install laminate flooring, and got it done fast. His crew is very knowledgeable, and they made sure to ask me questions when they needed to. The finished project is beautiful, and I saved money using them. I would most definitely use them again on my next project.

At first, it seemed like I was getting a good job, for a steep price, which I did not mind. The job was completed. Jim's workers were pleasant but they did not do the job properly. They also did not do what they had promised to complete. There were portions of the floor that were just awful and you could see the sanding circles. Also, they were suppose to leave me a pint of the concocted color ( which was a blend of other colors) they did not. I have called twice and Jim has not returned my calls. I would suggest to go elsewhere. Thank you