Best Wood Floor Finish in Phoenix AZ

Dust free grinding, repair, leveling and reinstall.... There's no competitor that comes close.

The Flooring Professionals deserve their name. Expertise mixed with incredible customer service and the experience to problem solve gave us great results. Would HIGHLY recommend them over any /all other dustfree companies. Details matter. Prep work is key. Rob's leveling service was superior to the competitors. We couldn't wait for the installation portion of the hardwood. We've received such better service than the other companies that we had to rave about them now.

I love my new hardwood floors! I'm so happy with our experience and will recommend Matt to all of my friends.

It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he finished. We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues:

- a floor with gaps between the planks
- floating planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project*
- tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told we could use it to fill any major gaps.

These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable.

As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

I called Vinny at Royal Wood Flooring to come out and give us a quote to repair some wood floor boards that were loose and others were severely damaged by termites. From the first visit we liked him because he didn’t try to sell us some products we didn’t need. He explained to us that the damaged boards had to be removed completely and replaced with new wood flooring planks. Once they replaced the boards Vinny’s crew sanded the entire wood flooring area so that the newly installed hardwood flooring match the existing hardwood.
The wood flooring looks great. There are not enough words to describe how happy we are for choosing this company to repair our floors. Not only did we save money on this wood flooring project we also learned a lot about how to maintain the floors’ surface and its luster for a long time.
Our wood floors look AWESOME. My wife and I highly recommend Royal Wood Flooring for all of your hardwood floring needs.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

They did our floors , Danny was nice and explicit and the crew provided a quality installation they have great craftsmanship and detail oriented .

Billy was very professional and knowledgeable. It was a minor consultation to see what needed to be done to our floors. He not only suggested what needed to be done, but fixed it in a very short time. It looks great.

Chris and Ullyses were amazing. They treated our home like it was their own. They were diligent and very professional.

Great company. Eric saved my butt when another outfit stood me up, and didn’t show up to do the job. I was on a very tight timeline trying to get the floor done before we moved into the home. They came out Tuesday before the 4th of July, and his guys did the coating. Eric personally came out on the holiday to finish the top coat so it would cure before the movers came the next day. He was great keeping me up to date on his timelines, and that helped tremendously. Above and beyond says it all. I would definitely recommend them s company to anybody.

We loved the results of our tile removal. The floor is clear of tile and debris and ready for the new floor. There was NO dust! The four people who worked the machinery were awesome!

Best epoxy company in the valley. I have worked with them both residential & commercial.

Great builder and very responsive. I will recommend Jesus ? percent at anything you need done.

Would not recommend at all. Botched unprofessional job. 0/10.

Spoke with Karen who is an estimator and she said she would review my specs and get back to me. Instead of being professional and saying the job was too small or they were not able to do it she just blew me off, refused to return my calls or my texts. Very unprofessional and not how you handle clientele. Bad business practices.?

I don't understand why businesses which advertise on vehicle's decide to drive with no consideration for other motorists. On Tuesday, October 6th in the afternoon I was driving to Del Webb hospital where I work and was completely cut-off by this company's truck. Why drive like a maniac ? I hope no one gives this company any business. Drive considerate!