Best Tile And Grout Cleaning in Phoenix AZ

Reading other recent reviews of Heath and Rachel at Urban Customs not finishing jobs, and coming up with strange excuses not to finish a job is very familiar as this is exactly what happened to me. Please read below and BE VERY CAREFUL IF YOU DECIDE TO WORK WITH THIS DISHONEST COMPANY. Also see my note at the bottom regarding fraudulent advertising and the BBB...

I spent a great deal of time researching local flooring contractors who specialize in refinishing hardwood floors. After both Rachel and Heath visited my project site, they were confident that they could both improve the existing engineered hardwood and match new planks to the old floor if I was able to find the same material. I searched everywhere and was able to purchase just what we needed. Additionally, Heath was very insistent that I complete all other work in the house before he returned to install the new flooring and refinish the existing floors.

My other contractors and painters took great care to protect the floors while they worked, and after finishing their work as planned, the existing floors looked nearly identical to when we began. When Heath returned on the day we scheduled to begin the work, he suddenly decided that he no longer wanted to do the job. Furthermore, he said the whole plan was a terrible idea, and the only option he would recommend was to tear out all floors and put in vinyl plank. If I was going to pursue this option, I would have been able to choose from hundreds of local companies who only do new vinyl plank installs, and would not have waited till the end of my project to have Urban Customs perform the refinishing they agreed to.

While I spent a couple days trying to decide what new course of action to take, and get additional flooring installation bids (now that my plans were completely up in the air), Heath spent about 15 minutes in the home spraying one room to prepare for flooring and removed a couple pieces of old flooring.

I ultimately decided to discontinue with Urban Customs and I let Heath know the same, as he had changed his mind by the time it was his turn to work on the refinishing job we discussed and agreed to months ago (and I had already paid my deposit for the same). What happened next was ABSOLUTELY SHOCKING... when Heath responded that night, he decided that I owed him $529.84 for the 15 minutes he spent preparing to install floors!!! No floors were actually installed, and the INSANE cost to spray for a couple minutes and remove a couple pieces of old floor were NEVER discussed with me, and if they were, I would have definitely found another company to complete this work! That comes out to nearly $2000/hr in labor!!! This money has been unfairly deducted from my deposit, and I have absolutely no recourse as this fraudulent and greedy local company has completely screwed me and essentially derailed my remodeling plans.

Note: While going back and reviewing other reviews and supposed credentials/accreditations of Urban Customs, I noticed that quite a bit of their websites and even their original estimate and contract (which they decided to back out of) list them as a Better Business Bureau (BBB) Accredited Business. If you take a quick trip over to the BBB website, you will see quite clearly: Urban Customs, Flooring Contractors -- NOT BBB ACCREDITED.

BEWARE IF YOU WORK WITH THEM GIVEN THESE DISHONEST BUSINESS PRACTICES AND ADVERTISING.

I highly recommend Floor Source. From my rep Jarod to the installers my experience was first rate. Honestly I am tough when it comes to contractors but everyone I engaged with was flawless. Jarod found the exact tile that I described. The install was finished on time, with skill and complete clean up. If you need flooring you will not disappointed with Floor Source

Incredible, amazing customer service, excellent workmanship and friendly, polite workers who know their craft and CLEAN meticulously after the work is done. Here are just a few things the two kind brothers who own this family business did for me, above and beyond a great hardwood flooring installation:

- Ken (the sales brother) went to three different wholesalers searching for wood to match my existing, discontinued wood, then brought over the samples.
- Van (the install brother) created a customized fit for the floors after finding an unexpected quirk in my flooring that would have otherwise been a pricey fix. He also fixed my curtain rod just because he noticed it needed fixed. Ha! Days after the job I noticed a weird area in one of the carpet tucks and he was there the next morning to fix it. He also left a scratch refill pen for me just in case.
-Saved me money by reinstalling the molding after floor installation. I don’t know, I’ve heard some companies hassle you about this or make you buy new stuff.

Don't think twice- hire them! Light years beyond the competition.

Hernan did a wonderful job.. I would recommend him to anyone needing tile work.

I was very stressed trying to find a place to clean, grout and seal my porcelain tile floors. AZ Floor King exceeded my expectations!
My floors look brand new. They were so easy to work with and the pricing was incredible!