Best Luxury Kitchen Remodel in Phoenix AZ

We had our tile done by AZ Floors and had major problems with the installation.

We had to beg Robert to fix it. They fought us every step of the way and still only fixed a fraction of the dozens of hollow-spot tiles, despite Robert’s promise to “make it right”. He personally guaranteed we would never have any cracks and offered a “lifetime warranty”.

I called recently to ask them to repair a broken tile and was informed that there's no such thing as a lifetime warranty and was denied help.

Cool thanks.

I can’t speak for other customers, but our experience has been a nightmare.

To say Alan's Flooring does a good job cannot do them justice. They are absolute professionals and a true master of their trait. I had a very tight deadline for an outdoor patio and it was completed early with flawless perfection.

I cannot recommend this place enough. The owner is so responsive. He got me a quote and answered all my questions without me having to wait all week for someone to get back to me. He placed my order for tile on a Tuesday and delivered it to my home in Mesa on Thursday! He unloaded everything in my garage for me. I will absolutely be using AK brands for all of my projects and will send my friends and family to him as well. Thank you so much!!

We looked for years to update the flooring in our home. We walked in Home Solutionz - Phoenix immediately saw the wood flooring we wanted. They were fabulous. So clean, courteous and on time. We could not be happier with the materials and quality of work. I highly recommend their services.

My experience with MicMar wasn't as good. Started to plan my floor project and demo with them a few months ago. Spent a lot of time and many trips to their office for picking up samples to get the exact floor that we wanted and finally a few months later we were ready to get started. In the meantime we went thru 2 floor estimators (the first one was let go and the 2nd one left the company for medical reasons) and the 3rd estimator was about to cash in on all the hard work that was done by the previous estimator until I was told that he will do me a favor and honor the price that I was giving on the floor a few months ago because the material prices went up since. So just to be clear with his statement I specifically asked him on what he is referring to. Labor prices? Internal material prices? Manufacturer prices? His response was that they are charging me less for labor and the manufacturer increased the prices on the floors we picked out. The only thing he was not aware of is that I spoke directly to the manufacturer prior and specifically asked the regional representative if they increased any pricing on this specific flooring that we picked. His answer was no. When confronting the situation and flat out calling the estimator out on his lie in a chain of emails and I also had the owner Mike copied on the email. I got an answer from the owner right away to apologize for the misunderstanding and asked me how he can help. When I replied and asked him not to insult me with a misunderstanding statement since everything is in black and white on the email chain and challenge him to explain what I misunderstood. He went silent and received an email days later from another person that work there that she is trying to explain that their buying power is not as much and they're a small shop. According to the regional representative they did not increase any prices so I'm not sure where that is coming from.
Bottom line is if you want to get your floors or any demolition done by an honest company that don't lie to try to make a sale look elsewhere. I will NOT recommend them to any of my friends and family and I hope you do the same.
I do understand that they do have to make a profit but try to be honest and don't lie to your customers that are spending a lot of money. Also if they just admit to the lie since everything was documented in an email chain maybe I would have gave them another chance.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

We love our new shower! These ladies are professional, prompt, friendly, and have a great eye for design! Thank you!

I picked this vibrant Moroccan cement tile in custom colors which is a service I never knew existed. Either way very excited to receive this and further add to my review but the service I got at Home Solutionz - Scottsdale was 1st class and I’m certain the material I chose is equally as top grade. Have to check out this place the showroom is insane. Classic cars, weird and wonderful floors, tiles from all over.

I hired SS&F last month. Their work was fantastic and they are very professional. We have a lot of Flooring Services Near Me companies that are out there, but this one publishes all their reviews and ratings; so you don't get fooled by ads. However, they gave me amazing advice regarding the best flooring option for my house. Now it looks great and I am pleased with their services. Highly Reccomend

Toscani Flooring did a great job with our tile. They were on time each day and completed the job quickly. Any issues were immediately addressed and taken care of. I would definitely use Nick and his company again.

We had a great experience with Home Solutionz. Our estimator/consultant, Ray, was outstanding. They worked us in sooner than they typically do, got our old floors demo'ed in a single day, the new floor installed the second day, and finish work done by late morning the third day. Installers were professional. The cuts on the floating flooring weren't as even as I'd like but the finish work covered all of it, so only I know the gap isn't uniform. We will definitely use them again on a future project we are planning. Thank you!