Best Flooring Kitchen Remodeling in Phoenix AZ

My wife and I were looking to update our flooring. We wanted a wood look but did not want the upkeep or the price of wood. We had shopped Home Depot, Lowes, and a couple other big flooring stores. One of my customers suggested we visit Arizona Floors. Well, best thing we ever did. We met with Robert and he was very knowledgeable. He explained the advantages of a wood look ceramic tile. We were able to take home a few samples. Two days later, Robert came out for a measure and had a quote same day. We were very impressed with the level of service we received and went ahead with our purchase from Arizona Floors and have them do the installation. Two weeks later we have our new floors. They are perfect. We will be a customer for life, you can count on that. Thank you Arizona Floors.
Kirk

“We love our tiled shower and bathroom floor, by Alan of Alan’s Flooring. He is awesome to work with. Very hard working and meticulous. He and his sister were efficient and have a system to get the project done. We highly recommend Alan's Flooring. We will hire him again for future projects if we need to do more remodeling.” I would post a photo, but we still have painting and drywall repairs to do. Greg and Sandy M.

It pains me to leave a less than stellar review, but unfortunately the work performed by Heath @ Urban Customs will require us hire another company to finish the job he finished. We hired Urban Customs to resurface and patch our existing bamboo floors, but in the end the result of their work was subpar. After they completed their work we were left with the following issues:

- a floor with gaps between the planks
- floating planks that are noisy. In spots you an actually watch the plank move/ give way with any amount of pressure. This movement has caused further damage to adjacent planks, causing those to split and crack. *Our floors were not creaky prior to this project*
- tubes of filler (that were mismatched to our flooring) and we didn't know how to use. We were told we could use it to fill any major gaps.

These issues and others were brought up multiple times to both Heath and Rachel. Instead of addressing and fixing the issues we were met with a list of reasons and excuses as to why they would not or could not fix and finish our floors. We were also told how their work and the end result was completely acceptable.

As small business owners we wanted to support a fellow small business, but when it comes to flooring I would not recommend this company to anyone. They lack attention to detail and leave projects unfinished.

We remodel many homes and exclusively use AK Brand Flooring for all of our tile, carpet and flooring needs. We have been extremely satisfied. They are a very professional, honest and reliable company. They have helped with our countertop, backsplash and shower designs and picking out the best combinations for our homes. We feel they are a big part of our success. We will be continuing to work with them in the future and feel we have found a true partner.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

Renovation and Design Concepts transformed my dated and unattractive kitchen into a beautiful, contemporary and functional heart-of-the-home. The RDC Gals worked with me at every strategic point. They designed a new countertop layout to include a functional eat-in bar. They showed me dozens of options for countertops and backsplashes. Helping me avoid distraction by shining objects they guided my selections to please my own design sense and optimizing the value of my home. The renovation included some drywall work, and included a re-do of my stair case. I highly recommend their service. From the quality of the workmanship to their keen eye for finishing touches, Renovation and Design Concepts fully met my expectations for quality, value and aesthetics. Can't wait to do my master bath!

We're happy we went with Home Solutionz to install new baseboards and flooring. Their crew was fantastic! Performed a great job, cleaned up every day, and worked with our schedule. The final look is amazing. Thank you so much, team!

I hired SS&F last month. Their work was fantastic and they are very professional. We have a lot of Flooring Services Near Me companies that are out there, but this one publishes all their reviews and ratings; so you don't get fooled by ads. However, they gave me amazing advice regarding the best flooring option for my house. Now it looks great and I am pleased with their services. Highly Reccomend

AZ Wood Floor Refinishing has great attention to detail and we were very satisfied with our refinished wood floors. Highly recommend

Second time we have used Toscani Flooring- would not use anyone else! Awesome!

Hernan did a wonderful job.. I would recommend him to anyone needing tile work.

No Limit transformed my entire house and I absolutely love it! From the custom tiling in the bathrooms, to the flooring throughout, it feels like a completely different home. They also had some great suggestions with design (vertical laying some tiles on a shower wall rather than horizontal) which drastically helped the look. They were excellent on cleaning up and used drop cloths where needed to help avoid messes.

Great experience! Highly recommend! Nice ,clean and on time work! Reasonable price for quality job!

I worked with Home Solutionz - Phoenix. Their advice for my project was spot on. They came up with unique and beautiful choices for my casita floors and fireplace. We were happy with the professional service that Home Solutionz - Phoenix provided.

A great company. Very professional and I would highly recommend them to family and friends or anybody looking for a new floor installation.

One of the worst companies I've ever worked for. Constant inappropriate behavior. High school drama. Favoritism. Supervisor and managers are disrespectful and do not care about your success as an employee. Training was ridiculous and they do not care. Its a joke how bad training is around the office. Lindsay Anderson(Director) laughs about it. Things weren't going good for the company as a whole. Constant mistakes. Losing money and bad service. That's why the turnover rate is really high.

Overall, we are displeased with the final product and will not be using Home Solutionz again. The final floor has crooked grout lines and what I feel is significant lippage in my dining room area which I am concerned will cause issues with my dining room table and chairs in the future. I had another project I was going to contact them for, but I am no longer interested and will look for another company. I would not recommend them to anyone.

They claim they do 'luxury installation'. IMO they are average at best and not worth the price. For the final result, I might as well have gone with a cheaper company. The final cost per sq ft for tile install was $5.50 per sq ft (materials and demolition not included). The work was sloppy. The installer tried to blame it on the variarion in the starting floor, but the area where I have the most issues with the lippage was stripped to the bare concrete prior to their arrival and we had no issues with lippage on the tile we demo'ed. Also if there were concerns over the bare floor we provided, I should have been contacted to determine the cost to address it.

I posted a dissatisfied review and Briana, their project manager, reached out to me. I provided her with photos of multiple areas where I was concerned with the installation and felt it wasn't up to snuff. I requested a representative from Home Solutionz home office be present when the crew came back to address my concerns. The 'crew supervisor' who i was told would be here was just one of the two guy crew who installed. This meant the crew used my remaining tile to fix errors in installation which included two broken tiles and a chipped tile. Since they had limited product and no representation from the Home Solutionz office, I feel the work to correct my concerns was left incomplete.

On their return visit, they fixed the broken/chipped tiles and added some extra grout, but my concerns regarding the lippage and the crooked grout lines were swept under the rug. His solution to the crooked grout lines was adding more grout to thicken the line and make it less noticeable how crooked the actual tile install was and he claimed unless you can trip over the tiles they don't normally make sure they are flush with their neighbors. Perhaps this is within industry standards, but for a 'luxury company' and the price I expected better.

Today I felt pressured to sign paperwork saying the job was completed because without it the installers won't be paid for the job. His words not mine.

Given some setbacks that occurred, it is possible the crew felt rushed to finish the job to get paid, so perhaps this is not representative of the normal Home Solutionz product, but after an all in all unpleasant experience and dissatisfactory final product, I cannot in good conscience recommend this company to anyone.

Had different typed, which a lot of them don't.