Best Fix Water Damaged in Phoenix AZ

I've been a Real Estate Agent in the Valley for 14 years and I've dealt with my fair share of contractors during that span, good & bad. In all that time I can count on one hand the number of contractors who were as professional, efficient, cost effective and detail oriented as Vinny and the crew from Royal Wood Flooring. They installed 800 square feet of laminate flooring in my own home, which included removal of existing carpets as well as having to trim the baseboards horizontally so that all was even upon completion. The results were fantastic, the crew worked hard and when they left the only evidence they were even here were my beautiful new floors. Vinny is outstanding, his crew is top notch, and I won't ever hesitate to refer him to anyone in need of wood or laminate floor work.

I wish I could give Jim a better score, unfortunately when it was all said and done we paid a lot of money for a mediocre job. We asked for a repair for some water damage and the damaged parts were not replaced, only about a quarter of the wood I thought he was going to replace actually got replaced. He also picked the wrong color stain and his main employee tried to tell us it was the right color stain but it obviously wasn't. We put our foot down and they finally agreed to resand and restrain it. They then put down one coat of a semi gloss finish on the whole floor and it looked excellent but the following day they returned and put the 2nd coat on, this time, for some odd reason, they put a matte finish. We assumed it would dry shiner like the first coat so we paid them and they left. The next day we realized it was a different finish and you can now see obvious streaks of semi gloss under the matte finish. Not to mention the matte finish makes our once beautiful wood floors now look dull and you can see every spot and mark. Not the experience I expected when I read the reviews and saw the quoted price. Jim is very sweet but the work is no where near the quality you would expect for the very premium price. I could have replaced all of our floors for what it will cost to get the finish corrected and for what he charged to replace about 12 square inches of wood.