Best Bamboo Floors in Phoenix AZ

You will not find a better floor prep contractor anywhere! Rob fixed the issues caused by the previous contractor and was meticulous in preparing the floor perfectly for hard wood installation. He paid attention to every derail with precision and integrity and set the installer up for success. Highly recommend! Don’t hire anybody but Rob!

We had a great experience working with Urban Customs. Heath and Rachel were very responsive and worked with us on the detailing of our stairs to make sure we had a desirable and cost-effective finished product. Heath was very easy to work with and efficient with the install. He left the house in a clean and livable condition at the end of each day. We are very happy with the process and final product.

Bobby is amazing, knowledgeable and professional! We contacted by phone in early evening, explained what and why we needed his expertise. He actually moved his schedule around for us, for the next morning. We were thrilled and we cannot ever thank Bobby properly for his time. We now have Bobby and Mission Hardwood Floor Company on speed dial when we start building our home. Thank you Bobby!

I wish I could give Jim a better score, unfortunately when it was all said and done we paid a lot of money for a mediocre job. We asked for a repair for some water damage and the damaged parts were not replaced, only about a quarter of the wood I thought he was going to replace actually got replaced. He also picked the wrong color stain and his main employee tried to tell us it was the right color stain but it obviously wasn't. We put our foot down and they finally agreed to resand and restrain it. They then put down one coat of a semi gloss finish on the whole floor and it looked excellent but the following day they returned and put the 2nd coat on, this time, for some odd reason, they put a matte finish. We assumed it would dry shiner like the first coat so we paid them and they left. The next day we realized it was a different finish and you can now see obvious streaks of semi gloss under the matte finish. Not to mention the matte finish makes our once beautiful wood floors now look dull and you can see every spot and mark. Not the experience I expected when I read the reviews and saw the quoted price. Jim is very sweet but the work is no where near the quality you would expect for the very premium price. I could have replaced all of our floors for what it will cost to get the finish corrected and for what he charged to replace about 12 square inches of wood.