Best Tile Flooring in Phoenix AZ

Had the best experience with the flooring team. Devon was very professional and responsive. Got our floors done in 4 days when they first quoted 5-7. DJ came to quote the floor boards and gave me a quote for that on the spot. Will be using again!

Great company! They worked with me every step of the way and were very personable.

I installed my LVP flooring through them they are amazing. They are very flexible and easy to work with.

Jim and Victor did an outstanding job for us. It was for the main floor of our home. They were punctual, personable, and excellent at their craft. Even though they did not have to, they moved the upright piano back to its original spot. There were also curves and curved baseboards that were a challenge. Not one baseboard was damaged. They were impressive and knew their craft. I highly recommend these gentlemen for any flooring job.

Our experience with Custom Floor Covering was a disaster and required legal involvement. First the quality of the workmanship on the hardwood floor installation was defective, and although they ultimately admitted their mistakes and remedied most of it, the time, aggravation, mess, and disruption that resulted took a heavy toll on us. It required taking it up and reinstalling it. We have multiple residential and commercial properties, and to have this get to this level is something we are not used to. Additional damage to adjacent ceramic tiles occurred, and the experience to that point was hostile and difficult, and we were uncomfortable and mistrustful by then, so letting them repair the damaged ceramic tiles was not possible.

Despite attempts to pay the majority of what we owed them, they fought us on deducting the cost of the repair for the damaged tiles. A civil lawsuit resulted, and unfortunately this was during COVID, and our reasonable attempts to reach a settlement with mediation were refused by Custom Floor Covering, Inc, and it proceeded to a virtual trial. This was a mandated virtual trial limited to only one hour, handled by a Justice of the Peace who had never passed the bar exam, and was dominated by mistruths stated by the owner and employees of Custom Floor Covering. I had only a few remaining minutes of that hour to even make a stab at getting to the truth. Unfortunately, the truth never could be shown, then another 70 days went by before a “judgement” was rendered, and it was full of factual mistakes, demonstrating a lack of understanding by this “judge”. We then filed a motion of reconsideration, basically just asking her to show us her calculations and get the numbers in her math accurate. This request for reconsideration was denied with a one-word response, “DENIED”. There were enough mistakes in the handling of the case at the judicial level that we certainly had grounds to appeal it, but again there is a risk and additional expense and time involved, and at a point, we decided to just cut our losses and give up. Normally not my preference, but we were sick of it.

Custom Floor Covering, Inc, their owner, and their employees will deny all this and blame us for being too particular after they went out of their way to agree to what were just our unreasonable personal preferences, and they will deny what occurred was damage and improper installation whatsoever. That is what they stated at the trial and wrongly it was accepted. Sadly, justice is not always done at any trial, and there is always that risk when you go to trial, but we felt badly violated and assumed a reasonable approach, photos demonstrating the damage, would all logically be understood and make sense. It wasn’t, so I bring this up so that anyone considering flooring of any kind will not have to suffer the same experience we did. There are so many reputable companies out there who put the customer first and make their best effort to please you. Mistakes can happen, and we don’t expect perfection on the first attempt, but we do expect people to be responsible when they make a mistake and take the necessary steps to resolve it. We expect them to be honest, truthful, and not lie. This was everything but that, it can be much better, and I urge anyone to avoid Custom Floor Covering, Inc. and all the misery they caused us.

I have photos, videos, and abundant documentation to fully support everything I have said here, and I will be happy to share them with anyone to prevent experiencing this unpleasantness.

I met Daniel a few years ago when he repaired a problem in the floor of our house which we were selling. He came to our house on a Sunday because we needed the help quickly. We hired him to install a wood floor in our new home and he was a great help. He warned us against with the wood we had chosen. It was too thin not of great quality. He found us a thicker and better product for less money. He completed our job quickly and professionally. He did a great job. He is very personable and was a pleasure to have him in our home. He was recommended by our realtor and we highly recommend him to everyone.

He was recommended by our realtor and we highly recommend him to anyone.

They have done many jobs over the years for me and my family! They are awesome to work with!!

They install my flooring really good. Space awesome company?????

Tony and his team did our first floor tile and we are so impressed! Working with him was great, he was easy to communicate with, quick response to any questions we had. He took extra care to protect kitchen island and cabinets. We are so happy with our new floor and would highly recommend Footprints Floors. Thanks Tony!

This business is one of the nicest to work with. They are super people.

Elissio helped design the whole lay out for the tile in the house , he also was able to locate the all the material and complete everything needed and made my house a custom art piece while being on time with the work schedule.

This is the worst company I have ever come across they put no pride in there work they have no respect left me with a huge mess every single night after they left please go somewhere else and save your money cause you will be waisting it if you go with these clowns