Best Custom Kitchen Design in Phoenix AZ

We went here to pick out some tile and get a quote for a backsplash installation for our kitchen. When we arrived the only people inside was a lady and her two kids who appeared to be hired to clean up the store. After ten minutes of waiting for someone to come out and help us, we walked to the back of the store to find the woman working coming from outside in the back of the building. Once the woman did come in, we explained what we were looking for and asked her if she could show us some tiles and give us a quote, Joni had no idea where the color of tiles we wanted were found, she appeared unorganized, confused and uninterested in helping us. She suggested that we email her and she would put together a quote. We emailed her all the information and she did not respond to any of our emails. This place deserves no stars, they are unorganized, unprofessional and have terrible customer service.

We are so happy with our kitchen backsplash! Alan was fantastic in all aspects of our project from scheduling to material suggestions, and installation. I would definitely recommend for quality, timely work at a very fair price.

A very shocking update to my prior post.... I discovered just hours ago that Urban Customs has decided to STEAL my original deposit of several thousand dollars. Yes... STEAL. Keep in mind, no actual flooring was installed as detailed in my main review, due to Heath changing his mind about refinishing my hardwood floors spontaneously. Apparently he does not want other customers to read my in-depth review of what happened, and Heath is holding my deposit money for RANSOM (which he previously promised to return). He has stated that he will only return it if I take down the truthful, albeit quite negative, reviews I have posted AND sign some mystery document, which is very very suspicious and shady.

While I am not in a position to lose thousands of dollars, it is more important to make this valuable information available to others in the greater Phoenix area so they can avoid having to deal with this absolutely criminal behavior that Heath and Rachel at Urban Customs engage in. I want everyone to be aware that this is the type of business they run, and any cent you may decide to pay them, you may never see again, nor will you necessarily get the services you think you are paying for.

I will be taking them to small claims court following this unbelievable experience, as well as other protective measures to ensure they cannot continue to cheat, threaten, and rip off others.

It was a great experience from start to finish. The workmanship of the glass tile backsplash is perfect. Ali came by to sign off on the project as well. I will be calling them in the future for other projects.

Family owned and very helpfulfor your flooring and remodeling needs.

Outstanding service in all aspects.

A flooring company should be like Home Solutionz! They truly amazed us. Very knowledgeable, carefully considered our needs, and patiently guided us through all the possibilities. I'm very impressed with my new floor. Amazing service

We had a wonderful experience with Shop Save & Floor. The estimate and service was provided by experts, who had a good reputation in Mesa. They were all-around excellent. The team members were very responsive and communicative. They always provided us with the information we needed to make our decision on the flooring material that we wanted to install on our property. The installation process went smoothly and efficiently as well!

Nick was very professional, constantly checking in to make sure everything was done right. I could call him day or night and he would respond. The new flooring looks great! Highly recommend.

We were very pleased with this business! They are reasonably priced and always available when you need to talk. They let you know when they are arriving and when they leave. Great attention to detail! Would highly recommend!

Installed plank tile in my home and the floor looks great. Very good work, reasonable price and easy to work with.

GREAT PEOPLE, Great product, great experience!!

My carpet floor now has a premium look and great feel, thanks to Home Solutionz. All of this was provided to me by them at very competitive pricing, making it a truly remarkable product. Our floor demands were made prosperous by their crew. I'm happy with my new floor.

I have had a lot of floor finishing done over the years but these guys are by far the best! I have had them do floors in a 2000 sq ft warehouse and two garages and the finish is far better than anything I have seen before. They use a ton of flake and seal it all with a thick clear coating. In the past I have had problems with tire marks on the finish but I have had no issues with this finish. They were in and out quick and clean. I am very impressed with Alan and his crew, I would recommend them with no reservations.

Amazing service and very knowledgeable on there product!

I was very excited for the install. However, tile was installed perfectly.. looked good. After careful inspection one tile was loose. Took 3 weeks to have it replaced. Installers did a very poor and unprofessional job on clean up. Furniture was left with 1/4 inch of cement dust n my bedroom. Noticed spots in tile. I paid for a cleaning crew to clean up. Was told spots could not be removed with mopping. Needless to say I hired a professional floor cleaning company . They also advised me that some chemical was used by installers to clean off the grout. Tile is still stained and was unable to be cleaned. Now I am stuck with a stained floor.
Have pictures to share.

Had great input and options for my man cave of a garage. Floor came out great.

good selection

Had different typed, which a lot of them don't.