Best Stair Railing in Phoenix AZ

In January 2022, I requested a quotes for installation of wrought iron fencing. I originally called All-Pro Fence & Gates, but they said they were remodeling and were not doing wrought iron fence installations at the time, so they referred me to Diamond Iron. Rudy, from Diamond Iron, came out in a timely manner and completed a detailed quote. The detailedness of the quote is a significant reason I chose Diamond Iron for the install. Rudy was friendly and informative, answering all of my questions. Rudy said they would be able to do the install in about 2-3 weeks, but I ended up receiving a call a week later saying they were able to start. I had to have them wait, because the utilities hadn't been marked yet. Rudy said the install would take 1-2 days, but it actually took about 5 1/2 days to complete (that was of no concern to me).

The quote was for 267' of fencing along with a 40 gate made of iron and wood slats and a 42 iron gate, total project cost was $15,376. The cost included the removal and disposal of the existing 267' of wire and wood post fence and two gates that were in place. I did find the price to be high, in my opinion, but it was in line with the second quote that I received.

I called four fencing companies for quotes. One never responded, one said they wouldn't be out for 30 days (I signed with Diamond Iron before they came out), the other came out right away and their price was $2,500 less than Diamond Iron's, but I felt their quote and attention to detail wasn't there, so I went with Diamond Iron.

Installation took place in February. Two guys came out (I believe it was Israel, and I don't recall the second guy's name). They were both friendly. They reviewed the project with me and I checked on their progress periodically. The first two or three panels went in fine, and then I was doing something else and noticed later that the next 5-6 panels were installed low, almost flush with the ground, which I didn't want. I told them to ensure a larger gap with the remaining panels, which they did. The remaining fence panels were installed without issue. I even had them create two fence panels that were removable, in case I needed to allow for vehicle access at some point in the future. The remaining fence panels were all welded into place.

I am happy with the outcome of the fencing project. I would recommend Diamond Iron for any wrought Iron fencing project.

This company is a pleasure to work. We have worked with them on several jobs and they have always proved to be professional and help us deliver an excellent experience to our customer.

Terrible customer service. Ironman was supposed to install two freestanding gates and they did not make them correctly to install. They came near an hour outside of the arrival window they originally said and while I was not home. I thought they were coming during the window they gave me. They dug in the ground near my electrical box and cut the electrical line to my sprinkler system. The worker crew put cement on my electrical line, sprinkler head and sprinkler plumbing. They absolutely refused to replace the electrical line they damaged and wanted to rig it with a bunch of electrical tape and a small segment piece of electrical line. The supervisor put me as a last priority and kept putting me off. The scheduler did not get back to me when she said she would. It was difficult to reach the scheduler when I called because they often said she was in the shop. They rescheduled and cancelled because their oven broke down. They came out with the wrong shade of colored posts that did not match the gates. Therefore, they had to reschedule again. They had me wait another week before rescheduling and they did not call when they said they would. I had to become the coordinator and call to chase them down for near 2 months. Also, they were supposed to reschedule again. I had to call and chase them down. They didn't want to answer my call and excused themselves that they had phone system trouble all day. I found out the oven broke down again too. Another day, (Rick) the owner was rude to me when he intercepted my phone call while I was calling for the scheduler. During another call, the Office Manager (Sheila) was rude to me and hung the phone up on me while I was trying to get a resolution. Iron man Pool Fence caused this installation to last an extra month in a half from the time the gates were to be ready. I was wondering how many times were they going to have to come out. This is a total of 2.5 months from the original order date. They did not arrive during their scheduled arrival window. It was over an hour late from the tail end of the 2 hour window. I thought I was the customer. The customer service was horrible. I would have thought the owner would have been more considerate of everything they made me go thru. This gate ordering process needs improvement as well as the customer service. It is hard to recommend a company when one has a bad experience and the owner doesn't even want to make things right. To sum this experience up... Disappointing and a big let down. Save yourself a hassle and see if you can find a different company to use.

I contacted the CFO David about a job I needed done asap. He came out the next day and looked at the work that needed to be done, said it would be easy. A couple of days past by and he told me he was waiting on supplier info, and that he would have an answer by end of day. He never got back to me, and completely stopped returning my phone calls and emails. If he was unable to do the job, he should have called back and said so, no problem. But the choice to ignore a potential client, goes to show the level of care and professionalism this man/company have. Also, they are more expensive than their competitors. Dont bother with them, they will waste your time.