Best Repairs Or Replacement in Phoenix AZ

James and Heather were very professional and responsive to our needs. I will never use any one else for our gate needs. They’re great

Terrible customer service. Ironman was supposed to install two freestanding gates and they did not make them correctly to install. They came near an hour outside of the arrival window they originally said and while I was not home. I thought they were coming during the window they gave me. They dug in the ground near my electrical box and cut the electrical line to my sprinkler system. The worker crew put cement on my electrical line, sprinkler head and sprinkler plumbing. They absolutely refused to replace the electrical line they damaged and wanted to rig it with a bunch of electrical tape and a small segment piece of electrical line. The supervisor put me as a last priority and kept putting me off. The scheduler did not get back to me when she said she would. It was difficult to reach the scheduler when I called because they often said she was in the shop. They rescheduled and cancelled because their oven broke down. They came out with the wrong shade of colored posts that did not match the gates. Therefore, they had to reschedule again. They had me wait another week before rescheduling and they did not call when they said they would. I had to become the coordinator and call to chase them down for near 2 months. Also, they were supposed to reschedule again. I had to call and chase them down. They didn't want to answer my call and excused themselves that they had phone system trouble all day. I found out the oven broke down again too. Another day, (Rick) the owner was rude to me when he intercepted my phone call while I was calling for the scheduler. During another call, the Office Manager (Sheila) was rude to me and hung the phone up on me while I was trying to get a resolution. Iron man Pool Fence caused this installation to last an extra month in a half from the time the gates were to be ready. I was wondering how many times were they going to have to come out. This is a total of 2.5 months from the original order date. They did not arrive during their scheduled arrival window. It was over an hour late from the tail end of the 2 hour window. I thought I was the customer. The customer service was horrible. I would have thought the owner would have been more considerate of everything they made me go thru. This gate ordering process needs improvement as well as the customer service. It is hard to recommend a company when one has a bad experience and the owner doesn't even want to make things right. To sum this experience up... Disappointing and a big let down. Save yourself a hassle and see if you can find a different company to use.