Best Overhead Doors in Phoenix AZ

Day 1The tech came out to fix the garage door that would not go down because the cables kept getting tangled and unwound. He replaced the springs, and rollers. When he was done, the garage door still would not go down. He told me they needed to replace the retainer and seal because it was bent and the door was hitting the frame of the house. They would have to come back tomorrow. I would have appreciated an estimate before the work was started. They gave me the bill which was 3x more than I would have expected! If they would have given me that amount before, I would have gotten another opinion.Day 2The tech came out and replaced the retainer and called me and told me everything was good. When My wife got home the garage door opened fine, but it still would not close. The door was still hitting the frame of the house. She told me and I called to let them know. They said they would send someone out. I got home and when the tech got there he took photos of the door hitting the house and called his manager. He told me they would need to come back and fix it on Monday.Day 5I had called around 9:30 am to find out when the tech was coming, and they had not scheduled anybody to come out. When I let them know our garage door was not going down, they said they would send a tech out around 12:00pm maybe 1 in case he had problems with the previous install. I get home at 3 and no tech. At 4:30 I call them and they tell me their truck had broke down in Globe. The General Manager had told me he would guarantee someone would be out on Wednesday.Day 7The techs came out about an hour before they were scheduled. They had found that the original techs had mounted the rollers on the bottom of the door too low, thus not allowing the door to make the bend properly and not hit the frame of the house. The door is now working properly. We are not happy with the 1” gap between the door and the concrete. There is a rubber seal, but the retainer we had previously had had a piece of aluminum that cupped down over the gap. My opinion the original retainer was fine and was not hitting the frame. Not to mention all the hand prints across the door on the bottom. And to top it all off they had used and left my hammer laying outside the closed garage door. We are not impressed with the quality or service with this company!