Best Floor Slabs in Phoenix AZ

We are very pleased with the way our kitchen remodeling project turned out. They were not the lowest bid we received but not the highest either but overall we were comfortable with their ideas and references. Will use them again next year when we do our master bath

August 2021 - This entire process has been the worst headache ever and our kitchen is still not done. I live in Tucson, but I’m helping my parents who live in the West Valley with their kitchen remodel. In January of 2021 we made our first call for a home consultation which did not occur until mid February. We were assigned to Ray who seemed like a knowledgeable guy who said that he has been in the business for a long time. We had several different options for companies to go through but we wanted to go with them which was a mistake. The process has been extremely unpleasant. After our initial consultation, it was difficult to nail down our final plans because Ray was difficult to reach and he would always forget things that we told him multiple times. I had to contact Charles a few times in order contact Ray so we could get our plans cemented. We had to go back and forth several times despite clearly explaining what we wanted to Ray. It was almost as if they didn’t want our business, but we stuck with them and kept moving forward despite being ignored and not listened to. Again, I don’t live in Phoenix, and I told Ray and Charles this, yet I had to keep going back and forth to Phoenix several times because the details that we painstakingly went over and over, were forgotten or done incorrectly.

Signed the contract in March and paid $17,289 for Oakcraft cabinets. We waited until mid-July for our demo and install. Ray and Charles blamed COVID for the delay and didn’t offer any apologies or give us a discount.

We have a small 10’x10’ kitchen. We didn’t need any permits, no changes to the ceiling or floors, any tear down of walls or rearrangement of the kitchen layout. Superior Stone doesn’t do any plumbing or electric…they just remove the old cabinets, install new ones, install the quartz countertops and backsplash.

We are still missing a cabinet, one of the cabinets was placed incorrectly, one of the drawers doesn’t close fully, the outlet under the sink is exposed because the back of the sink cabinet was not cut correctly. We are missing crown moulding, and base boards, a touch up kit, and our spice rack, and more. By the way, we haven’t heard from them since mid-July.

It’s a shame that the customer service is so poor because they could have had another contract for our bathroom remodel and many referrals for more business…I really wonder if they treat their customers in Scottsdale like this or if it is just us?