Best Room Addition in Phoenix AZ

I will do my best to touch on all areas, both good and bad!

LENGTH OF TIME QUOTED TO COMPLETE JOB - 45 days
LENGTH OF TIME IT TOOK TO COMPLETE JOB - 171 days

Timeliness: Demo began 9/10/18 and job was not complete until 2/27/19. We went days/weeks where no one showed up to work on the house. After they cut a post tension line, the project sat for over 2 weeks with nothing being done!

Craftsmanship: 90% of the trades they sent over were excellent! They did great work, had great attitudes, and cleaned up after themselves before leaving. The completed work looks great!

Planning: To give a few examples - the flooring guys came over to install, but there was no flooring dropped off the night before install. Drywall guys showed up, but city inspection was not signed off, so drywall could not be done. Anytime a trade leaves, they move onto another job, and yours gets pushed back again!

Communication: HHI will only call you when they are looking for another payment. Other than that, you will need to call them to get an idea when to expect someone at your home to do any work. They use an online tool/portal called Buildertrend and Faztimate. Buildertrend will notify you when your job is rolled back, you will then need to call HHI and ask why. Both systems I find difficult to use. I have requested HHI email me info, but they refuse, and direct me to their portal.

Cost: Lets just say they wrote an allowance for a custom door at less than $300. When they sent someone out to measure the door, I was quoted $5700.00. When I pushed back, I was told Oh yeah, thats Frankie, he is expensive. So they sent another person out that quoted $1100.00. . . . . . . . .

Professionalism: The owners don't have the first idea what this is! They take no responsibility and point fingers at the customer nonstop. They send snarky text messages and even threaten to sue you!
For example, final door was painted on 2/27, and Brandon emailed me that evening stating Here is the copy of the late bill you owe. How am I late paying you when you just finished the job a few hours ago?? I have asked both Danny Holtzman and Brandon Holtzman to email me a breakdown of charges, to reflect changes made and credits, but am told we have already credited everything we are going to credit. After telling Brandon I would be going to ROC, YELP, and news stations for help, he threatened to sue me. He made it clear he has a team of attorneys, so it's not an issue for him.

Now the job is done, but I have no clear answer on what the balance truly is. Danny and Brandon have not sent me an itemized summary showing corrections and credits, and claim they don't need to supply it to me either. As of my last phone call with Brandon, he is busy with his kids sporting events, isn't in front of a computer all day, and will look into it later. I just want to pay what I truly owe, and move on with my life!

Excellent workmanship with an eye to detail. Our historic home kitchen remodel now has the WOW factor!

My wife and I are extremely pleased with the overall project. There are always hiccups when doing home renovations but Al and his crew were very professional and kept me in the loop through each and every step.

Ben and his crew have some amazing southwestern home remodeling skills. You can tell that they truly love what they do!

Danny and his team were great to work with. They guided us through the entire process of the remodel. They had samples of the material we could look at and made a design drawing of what the kitchen would look like when they were finished. Every day during the remodel they completely cleaned up so there wasn't tools or debris laying around. Every wishlist item we had, they were able to accomplish. We now have a pantry, way more cabinet space, higher ceilings, better lighting, an island for the sink, and a more open entry into the dining room.

We couldn't be happier. You can't go wrong with these guys.

The Luxury Remodels Company is incredible, and everyone should hire their home remodeling services. I worked with them twice, and they exceeded my expectations, delivering breathtaking results. I have suggested to all my friends and relatives to avail of their excellent renovation services.

We give this company our highest recommendation! The laborers are very respectful, clean, and fast! They remodeled our bathroom in 4 days and it looks absolutely beautiful. We couldn’t be happier!

Great company, honest and reliable. I would definitely recommend D&D Construction to my friends!

I recently used Mesic for a water leak in my kitchen. From dry out to completion it was a smooth process. Everyone was fantastic and the job looks great.

Working with Hunter was an awesome experience. He is a dedicated and hardworking person, who's willing to listen to your needs and work towards giving you exactly what you want. In my experience, it's often difficult communicating with many GC's as they either don't provide context, or don't listen directly to your feedback. However, working with Hunter was much more smooth, he was able to sit down with us, listen to our goals, and implement what we were looking for. I would strongly recommend Hunter and Offcut Interiors.

We've just completed our home renovations with Steve, Lori and the Sun Country team. We're particularly impressed with Steve's honesty and transparency. His team's done a great job. From the initial planning stages, contractual details, coordination of all of the subs, and final completion. We'd highly recommend Steve Garrett and Sun Country. A job well done. Roger & Debbie McKay

Great service! Timely and professional. Will use again

Erika and her team remodeled our house in north Scottsdale. She was always on time, offered design input when needed, and managed the project even while I was remote. Her team worked hard, finished in the proper timeline and were within the budget we discussed. What more could you ask for?!! Definitely would recommend and use again!

I tried getting an estimate from these guys to remodel our bathrooms, I stated I was getting other estimates and the guy asked how many I was getting, once I stated the number of estimates, he said they wouldn't do business with me . In short, the guy was pretty rude and unprofessional.

They did expert work, very detailed and cleaned up daily and was so nice and pleasant to work with. I am so impressed with their enthusiasm and professionalism.

It is our pleasure to recommend KLB HomeCrafters, based on our experience with a recent master bath remodel. From first contact to final punch list, Kelly and Kristen were professional, creative, honest and responsive. We got everything on our wish list and more. The entire KLB team performed high-quality work with the goal of meeting our expectations, and in doing so, exceeded them. We look forward to working with KLB again.—Chuck and Diane Neal

Passionate about their work! Great work ethic

The remodeling of our shower was an absolute nightmare with RWR. It was supposed to take 2-3 weeks but took over 2 months due to lack of communication and poor craftsmanship. After leaving 3 messages asking to speak to a supervisor we got a call back from the accountant. While he was very nice it wasn't his job to handle escalated issues. They say they are about customer service and making the process stress free but it was quite the opposite experience. We did a lot of the leg work and dealt with a complete lack of professionalism throughout the process. We heard a lot of apologies along the way but in the end there are still craftsmanship issues we simply have to live with. We spent way too much money to deal with what we did. Would definitely NOT recommend!!

A cheat and an embezzler. Cheated us of 14000 dollars.Took money, never did work.

I invited this company to take a look and design a remodeling for my bath. Although I got 1 hour off time from the work, the owner, Kelly Brown, came 45 min late to the appointment. Before this appointment, she called me 3 times for appointment verification, but she coming late without an excuse was totally disappointing. At home, she did not make any measurements. She took some notes and then vanished. No follow up... Even the day she came, I sensed that she was somehow felt forced coming.... very interesting and untrustworthy company.