Best Pull Out Cabinets in Phoenix AZ

We had a negative experience with the design team at the Good Guys. We were very disappointed and felt we got a better design with another company. We also saved 20% by going with another contractor and there was more work within scope of our project.

We just had our new bathroom cabinets installed. Excellent work and beautiful cabinets! Vincent was professional and made sure the job was done correctly. Chris is always a pleasure to work with. We also had our kitchen remodeled with Cornerstone about 7 years ago. I could not be more pleased with it to this day.

To be fair, the team at Design Lab did get our vision for the kitchen and bath remodel we planned, and their designs did, eventually, work out. HOWEVER, we’d suggest, should you opt for their services, to be very clear about what services they plan to provide and to be certain that they are doing what they promised correctly. In our experience:

1. Design Lab represented themselves as the lead team for our remodel. Without telling us, after we hired the contractor they introduced us to, they signed a contract with the contractor and Design Lab became a subcontractor. This created confusion for all parties throughout the project.
2. We kept the same footprint in the kitchen. Despite this, Design Lab did not measure the existing cabinets correctly. The cabinets they ordered for one wall would not have fit. Fortunately, the contractor identified that issue, but it led to a 2-week delay.
3. There was a gap from design to construction, which was our choice. By the time the project started, the kitchen cabinets we had selected were no longer available. Rather than telling us, Design Lab simply ordered different cabinets they thought we’d like. We didn’t like their choice. This led to a 4+-month delay, during which we had no kitchen.
4. Design Lab often did not order sufficient quantities of materials (like tile, cabinet filler, crown molding, kitchen cabinet knobs). In the deal they made with the contractor, Design Lab apparently maintained control over ordering materials and supplies. This added time and frustration, because projects could not be completed in one visit from the trades brought in by the contractor. All these issues led to completely using the contingency piece of the project budget, even though there was only 1 change order ever made.
5. Design Lab incorrectly ordered the backsplash tile, when they made up for the shortage of the first order. We had 2 different style tiles waiting to be installed, but fortunately this was spotted by the contractor before the tile was to be installed. Design Lab also ordered kitchen knobs that were different from what was in the specs.

All of this made a project the contractor estimated would take 6 weeks ultimately take 8 months!

After an initial miscommunication (on my part) the office responded professionally - very pleased so far.

John and his team did a beautiful job on our Fountain Hills home. Couldn’t be happier, would highly recommend!