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Quality work, fair value, fair treatment, and transparency are my key takeaways after Holtzman completed a kitchen remodel and flooring for us. Our project included some interior wall changes, appliance relocation, and reframing for a larger back door. My wife and I shopped 3 different well known general contractors for our job and Holtzman slotted in the middle price estimate wise. We really appreciated that they include a computer sketch of your remodel free with the consultation which the other companies would not do without a deposit. This really helped us gauge if the company had a good grasp on what we were wanting (and they did). The design process was relaxed and we never felt pressured to spend. Communication with our project manager Jaryd was fast and we were pleased with his attention to detail and how he listened to our concerns and needs throughout the process, accommodating our requests to the best of his abilities.
We experienced an atypical circumstance during our project where the person we worked with on our cabinet design ended up leaving the company before our cabinet order was correctly placed. This caused a bit of a handoff fumble as Holtzman completed our demolition thinking the order from the former employee was ready when it actually was not which resulted in a period of time where we had a completely demo'd kitchen and no cabinet delivery. It's important to understand that this is not a regular occurrence and simply an unfortunate coincidence that happened to coincide with our project. The new cabinet designer (Chelsea) was a breeze and got our incomplete order all fixed up and expedited.
I am sharing this slip up despite it's coincidental nature because it showcases this company's ability to make up for some turbulence in a very respectable fashion which ultimately solidifies our trust in them. I was impressed that Holtzman was completely transparent with what happened and did not try to avoid any accountability. Although there was nothing we could do as we had to wait for our correct cabinet order to be produced, the team at Holtzman completed as much of our project as they could until cabinets arrived and positioned themselves for a sprint to the finish once the cabinets were delivered. Once the cabinets came you could really tell they wanted to make up for lost time. Jaryd was extremely helpful by scheduling Cabinet install, flooring, plumbing, tile, and electrical very efficiently and even getting people onsite over the weekend to get everything wrapped up as quickly as possible. The workers on our job were pleasant, skilled, and personable. My wife and are are extremely happy with the quality of work and how everything came out at completion. Time spent in our new kitchen is now a relaxing and serene experience we never want to leave. Afterwards we were reimbursed for excess expenses like furniture storage which we incurred as a direct result of the delay caused by the cabinet order mix up, which I feel like not every company would be willing to do and prefer to instead chalk it up as (well these things happen in construction).
I have complete confidence saying that I would trust this company again for a future project and feel good knowing that they are going to do things correctly and have our best interest in mind. Before and after pics attached.

Company 2☆ Product 3☆ Window Install
It's a headache to repeat it. Bought windows in November, 2 people both stated should be no problem getting them in before Christmas. Noted this on my order. Never notified until January. Repeated phone calls and emails with no reply!!! Said your windows are in will be installed in 4 days 10am, move all furniture, take down all window treatments. As a single old lady, I got all this done by 9:00. Then 10 minutes before they were scheduled to show up got a call, windows aren't in yet, didn't find out till last night. In fact they haven't even been started yet, due to holidays. May be a while. Don't need to get into my response to a company that has no idea how to conduct business. Fast forward to February. Showed up with windows but no trim. In their defense they only had a few months to prepare. Will get trim installed next day. Meanwhile they ran out of supplies, left holes to the outside when caulking, said no to worry will fill it in with foam. What's a waterproof seal anyway, they are energy efficient windows, they were small holes, what do they care. Next day trim. Ran out of product again. Left nice black smudges all over trim. So now the homeowner is stuck painting dirty trim, outside caulking and cleaning windows with small amounts of foam or whatever. Of course on outside of second story windows.

Windows themselves are nice enough. Not thrilled with the large black tabs to remove them standing out like a soar thumb on my white framed windows. The screens do not fit securely and do not have rubber seal going around to keep bugs out. You can see the gap to the outside world.

So recap:
• company does not return phone calls or email. EVER! Even after install.
• not concerned with emails stating complaints. Just say sorry for inconvenience.
• no idea or follow through with product manager or customers at any time.
• do not plan or review before install
• scheduler should be fired (guy not girl)
• one person has no idea what the other is doing nor cares
Just plain shottie company with poor customer service.