Best Installation Backsplashes in Phoenix AZ

Best tile work I have ever seen. Ran my hand down the wall and never caught it on the grout joints. Perfectly even. John and his team were excellent to work with every step of the process. His pricing is very fair and honest. They were very flexible and even made suggestions for the design changes. I am recommending him to our close friend for some work. Definitely will use their service again.

This company was very professional and punctual with their time. From start to finish on the estimate, template, and install they were very helpful! The value was great compared to a couple other estimates that I got. They don’t try to upsell you on anything and actually help you on what will best suit your vision on a remodel. Kyle and Rodo did the install and they were on time and took great pride in their work. Thank you diamond granite and remodeling!!!

To start, the process was great. Sales experience was good and they were able to meet our May 2021 deadline for installation. Overall I was happy with the experience until later that year. A few months later we noticed the countertops were lifting from the corners in all areas of the kitchen, and when I say lifting I mean 4+ inches and took the screw from the cabinet with it. We called and after several attempts were able to have someone come out and look at it. We were told by that individual this was a rare occurrence and would need to be replaced as it was an issue with the glue - we said no problem. Months go by with NO correspondence or updates. We called the office and no one returned our calls. “They’re in meetings and can’t take the call” or “They’re at lunch” were the repeated excuses we were given. Yes, it takes time to import the product and we understood that - but simply calling back and communicating effectively was what we needed. The warranty call happened in August, and no one came out to address it again until February 2022. At one point we got a call on a random morning from installers saying they were on their way, but no one from the office had bothered to let us know. We weren’t home, so we had to turn them away. Even better, the installers that came in February were mortified by how much it lifted and were very clear in saying “this was a poor installation job, not the glue failing” and proceeded to fix it. They offered to make it right by working with us to install a backsplash. It’s been 2.5 months now and have we been called back? NOPE. When the installer checked back in on us to see if we had been contacted, his response was “I’m not surprised at all.”
For this company you’ll get a great first experience as they work to get the money. From then on, it’ll be awful. If quality and communication are important to you, steer clear and choose someone else.

Professional, punctual, smart and kind - Keith is amazing and has an outstanding company. I highly recommend Arizona Kitchens and Refacing!

Trademasters has done several jobs for me , always prompt, curtiious and professional. They have always finished the job on time . I have always been satisified with their work.