Best Designs And Finishes in Phoenix AZ

February 2020

As my girlfriend and I were planning to move in together, we decided on a full remodel of my 25-year-old home. We researched contractors throughout the greater Phoenix area. Initial factors which led to our decision to hire TWD included being a Certified Partner of Rosie on the House, the overall independent reviews and the preliminary information on their website outlining their process including their on-line project management tool.

Working with Ron Labrie through the design phase was a pleasure. He ensured all details were addressed. From his extensive experience, he quickly assessed our preferences and overall style and provided suggestions which helped us narrow the multitude of decisions to be made. He is also familiar with the newest products and design trends but balances that with timeless recommendations that will stand the test of time. Ron also recommended design features that we would never have thought to include. His detailed plans provided an assurance that all the details were addressed and provided the needed information for HOA-related changes. His humor and “tell it like it is” approach was greatly appreciated and resulted in a fabulous finished project.
The project began with a job meeting at our home. Expecting to meet with the project manager and designer, I was pleasantly surprised when each of those responsible for major parts (electrical, plumbing, flooring, cabinets, etc.) of the remodeling also attended and reviewed each of the steps of the project which allowed us to catch any last-minute changes. This reduced the need for change orders during the project. An online job calendar which was updated daily with photos of each step completed was available throughout the process.

Our project manager, Austin, was in constant communication checking in on each step to ensure any major decision points during the process were correct. He was responsive to our questions and any change inquiries had. And, Austin was excellent in spotting and changing any work that was not up to their standard.

Despite moving out during the complete remodeling, we never felt out of the loop and we can say that the overall experience was not only exciting but also a pleasure. TWD helps take the complexity out of a remodeling project. The work was completed right on schedule. Without a doubt, we would recommend TWD for any of your remodeling needs. Their attentiveness, professionalism and customer service were evident throughout the project and resulted in a beautiful remodeling exceeding our expectations.

Bob Hassler and Susan Jacobs

Upon a bathroom remodel we wished done, we called Legacy Design. At first the lady Beth was very helpful. Going through ways to save but knew what we wanted. Our job was not big at all just a simple shower remodel to a walk in for an older woman who needed it.

We set up the appointment. My schedule is very tight and my time like anybodies is very valuable. Well they pretty much completely did not show. The next day Beth apologized and took requirements for the remodel and said she would call me back with an estimate as making it out that day would be impossible with such a busy day she can't even make up for missing out on an scheduled appointment but I still gave them the benefit of the doubt.

She called back but this time her tone was different. She was not as cheery as before and sounded like she was making excuses for us to not want to take the job or a reason. by giving an outragous estimate nearly 3x the amount that other experienced contractors were offering for the bid and a reason for her guys not to make an actual appointment to give us a real estimate.. I asked her to send me the estimate via email and said she would get it to me and I would have called her back after I reviewed it. Never received the email nor follow up call.

Even though our job was small, they all start somewhere and referrals, word of mouth, go along way in adding business. I can not recommend this business as its product may be amazing as I am sure it is, but its service is disappointing.

I did not feel like I was a priority since my kitchen was small. It was my fear about going to a cabinet store. After the kitchen was measured and a quote was submitted I was ready to pay after a small change. My kitchen had been stripped down when measured so they knew I needed to get work done asap. Communication was done by email. I responded quickly but cabinets by design were slow in responding. I felt like they only wanted to work with the wealthy not a middle class person.